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Tech Support Engineer

Founded 1989
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Location icon
Anywhere
Experience icon
3 - 8 years
Experience icon
7 - 12 lacs/annum

Our company is a niche bolt-on supply-chain software provider that provides highly customizable, optimization-enhanced WMS functionality. The team is high impact and highly intelligent and recognized as one of the best installation and support organizations. This is a challenging role that requires the ability to quickly get software back up and running, gather needs, understand a wide range of factors and then quickly configure the software for a conference room pilot. Once this is complete it may be necessary to travel to a client site to install and train – but travel is generally less than 5-10%. The software is highly reliable so the majority of support is expanding the configuration to unleash additional functionality or answering questions such as "why did the software do that?" An important task is to help customers recognize more value from their SaaS investment through on-line training, monitoring, and control. Summary of duties---Advanced troubleshooting and configuration for mission-critical supply chain applications • Manage and track incidents and make sure they are worked expeditiously. 
 • Perform staff scheduling to ensure Service Desk coverage 
 • Provide training to small groups or individually, and through written documentation FAQ’s, and 
“how to” documents. 
 • Monitor and drive metrics related to call resolution and hold times. 
 • Recommending procurement/purchasing decisions related to hardware and software.
 • Manage deployments, system refreshes, upgrades and other infrastructure projects. • Enforce change management and compliance processes and workflows. 
 • Data transfers and best practices regarding the roll out. 
 Our organization is flexible-- so if you have skills we can use, then we are happy to put them to work!! Requirements and Experience The successful candidate will have drive and an above-average IQ. She or he will be able to work with people ranging from hourly team members to senior managers and be able to build relationships with client IT staff. We want a Software professional with 3+ years experience, some university degree preferred, and a track record of learning complex logistics software quickly. Technical skills desired are Linux, Windows 2012, etc., SQL server or Oracle, networking and virtual servers. Some knowledge of web technology would be helpful Location: Work from home Type: Full-time but would consider Part time for an exceptional candidate Hours : Saturday, Sunday, Monday, Tuesday. Each day is an 8-hour of work but with 4 hours on-duty monitoring and being on call.

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Tech Support Engineer

Founded
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Location icon
Pune
Experience icon
3 - 7 years
Experience icon
10 - 20 lacs/annum

Able to conduct detailed diagnostics on resource usage some hardware. Able to communicate with Customers and understand issues Consult Customers on answering technical questions and providing best solutions as per setup requires. 1. assist our customers migrating our application COMOS and some more applications into the IT infrastructure of existing and new customers 2. consult our customers how to integrate our software products in a datacenter for example Citrix Xenapp, Xenserver, MS SQL Server and a file share 3. configuring Windows Operating systems, the rights concept in Windows, the resource management + monitoring 4. require knowledge on performance diagnostics in various areas – mainly Windows Performance Monitor together with MS SQL server and the physical storage parameters 5. Maintain Customer satisfaction with in Support

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Product Support Engineer (@Customer Location, Mumbai)

Founded 2012
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Location icon
Navi Mumbai, Mumbai
Experience icon
6 - 8 years
Experience icon
10 - 13 lacs/annum

- Work out of client location in Mumbai, to support multiple products from CreditMantri, deployed on-prem in client location - Ability to work with multiple stakeholders (senior management to junior engineers, other vendor teams, etc) and get the job done - Strong technical expertise on Java / Spring technologies, IBM Websphere application server, Linux OS, Oracle / mySQL - End to end experience in developing, deploying and supporting web based applications in the above technology stack - Fluent in Hindi, English - Engineering Degree preferred - Strong customer focus

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Tech Support Engineer

Founded 2014
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Location icon
Pune, Balewadi, Banur
Experience icon
0 - 3 years
Experience icon
1 - 4 lacs/annum

Support to all over company atmosphere Team for Application, system, software & hardware. Achievement of customer satisfaction. Installation of System / computer hardware Machine & security firewall on customer machines. Trouble shooting. Minor software solution, adjustments & restoration of equipment's. >>> KT & Training will be provided. <<<<

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Network Administrator

Founded 2010
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Location icon
Bengaluru (Bangalore), Bengaluru (Bangalore)
Experience icon
0 - 2 years
Experience icon
1 - 2 lacs/annum

Responsible for complete network setup and ensure its smooth running Administer servers, computers, routers, switches, firewalls, software deployment Support LANs, WANs, network segments Maintain and configuring servers Must be Trained in network administration. Update windows 7/8/10 or Linux Maintain and monitor networks, system security.

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