NTRX Professional Service Engineer

- **Client Engagement:** Collaborate with clients to understand their business needs and technical requirements. Provide expert guidance and support throughout the project lifecycle.

- **Network Management:** Design, implement, and maintain NTRX network solutions, ensuring optimal performance and reliability. Troubleshoot and resolve network issues in a timely manner.

- **Database Support:** Utilize SQL to manage, query, and analyze data as needed, ensuring that clients’ databases are functioning efficiently and effectively.

- **Cloud Support:** Assist clients with cloud deployment and support services, helping them to migrate their systems to the cloud and optimize their cloud infrastructure.

- **Documentation:** Create and maintain comprehensive documentation for configurations, implementations, and support processes to ensure knowledge transfer within the team and to clients.

- **Training & Development:** Provide training and support to clients and team members on NTRX solutions and best practices.

- **Continuous Improvement:** Stay current with industry trends and emerging technologies within networking and cloud services to enhance service offerings and promote innovation.

**Required Skills:**

- **Networking Expertise:** Strong knowledge of networking concepts, protocols, and technologies. Experience with troubleshooting and optimizing network performance is a must.

- **SQL Proficiency:** Ability to write, read, and optimize SQL queries, with a robust understanding of relational databases.

- **Cloud Support Skills:** Familiarity with cloud vendor platforms (AWS, Azure, Google Cloud, etc.) and experience in providing cloud-based solutions and support.

- **Problem-Solving Abilities:** Strong analytical and problem-solving skills with the ability to think critically and execute on multiple tasks efficiently.

- **Communication Skills:** Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

**Qualifications:**

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- 3+ years of experience in networking or IT support, with a focus on professional services or client-facing roles preferred.

- Relevant certifications (such as CCNA, AWS Certified Solutions Architect, etc.) are a plus.

Position: Senior Professional Services Engineer - NTRX

Location: Pune, Hinjewadi PH-2

Experience: 5-7 Years

Budget: 11-12 LPA

Work Type: Hybrid | 2 Days WFO

Role Summary

The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.

Must Have

 - Domain: 5-7 Yrs experience in Financial Services / Banking domain

 - Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX

 - OS: Strong Microsoft Windows Server/OS knowledge

 - Telephony: IP/SIP communication analysis + Strong telephony background

 - Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers

 - Troubleshooting: Wireshark, Log Analysis, Network testing utilities

 - Scripting: Basic SQL / Shell - Query & Update knowledge

 - Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings

Good to Have

 - Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect

 - Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix

 - Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs

 - Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening

Added Advantage

 - Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure

 - Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery

Key Responsibilities

 - Install, integrate & configure NiCE NTR-x recording solution remotely as per standards

 - Develop/configure software features per design specs & customer requirements

 - Plan & execute Unit, Functional & System testing. Support UAT & Data Validation

 - Assist customers/vendors with NiCE integration points

 - Provide technical expertise across NiCE product suite - Design, Support, QA

 - Escalate issues to Support, R&D & Management when needed

 - Proactive communication with client & management on progress & risks

 - Support after-hours, weekends, client-site & cross-time-zone as required

 - Share customer feedback to R&D for product enhancements.

Job Title: Technical Consultant – Netskope & SSE (L3 Engineer)

Company: Inflow Technologies

Location: Bangalore (Work From Office, 5 days/week)

About Inflow Technologies:

Inflow Technologies, founded in 2005 and headquartered in Bangalore, is a leading value-added IT infrastructure distributor across Networking, Cybersecurity, Unified Communications, AIDC, Surveillance, Server, Storage, and Software. With 20+ locations across India/South Asia and a 120+ member certified technical team, Inflow supports channel partners through the full solution sales cycle. Annual run-rate revenue: USD 700+ Million.

Position Overview:

We're looking for an experienced Technical Consultant (L3 Engineer) specializing in Netskope and Security Service Edge (SSE) technologies. You'll own end-to-end architecture, design, deployment, and optimization of cloud security solutions — acting as a trusted advisor who translates business requirements into secure, scalable technical architectures, and resolves advanced issues through root cause analysis.

Key Responsibilities:

Implementation & Deployment

• Deploy Netskope CASB (API + Proxy), SWG, DLP (Email/Web/Network), ZTNA (Private Access), NPA, and Prime Advantage package
• Configure traffic steering (Client, GRE, IPsec), policy rules (DLP, URL filtering, access control), and dashboard fine-tuning
• Perform agent rollout across Windows, Mac, and Mobile

Architecture & Design

• Design a secure access architecture for remote users, branch offices, and cloud workloads
• Integrate with identity providers (Azure AD, Okta) and existing security stack (Firewall, Proxy, SIEM)
• Integrate Netskope with SIEM (Splunk, QRadar), EDR tools, and email security
• Configure SSO/SAML authentication

Required Qualifications:

• Bachelor's degree in IT/CS or related field
• 6–8 years of experience (L3 level)
• Preferred certifications: Netskope Certified Cloud Security Architect (NCSA), NSK 100/200/300, CCNA/Security+ (good to have)

Interview Process: 2 rounds (Virtual) + Final round (Face-to-Face)

Cloud Network Engineer – Job Description

Location: Hyderabad

Experience: 6.5+ Years

Role: Cloud Network Engineer

Job Summary

We are looking for an experienced Cloud Network Engineer with strong expertise in AWS or Azure networking and hands-on experience in LAN/WAN infrastructure, network troubleshooting, and cloud connectivity.

Key Responsibilities

• Design, implement, and support cloud networking infrastructure across AWS or Azure.
• Manage and troubleshoot LAN, WAN, VPN, routing, switching, and network connectivity issues.
• Configure and manage VPC/VNet, subnets, route tables, security groups, and network ACLs.
• Monitor network performance, identify bottlenecks, and resolve connectivity issues.
• Work with firewalls, load balancers, DNS, DHCP, TCP/IP, and VPN technologies.
• Support connectivity between on-premises data centers and cloud environments.
• Perform root-cause analysis and troubleshoot complex network incidents.
• Collaborate with cloud, infrastructure, security, and application teams for network requirements.
• Maintain network documentation, configurations, and operational procedures.

Must-Have Skills

• 6.5+ years of experience in Network Engineering.
• Strong hands-on experience in AWS or Azure Networking.
• Good knowledge of LAN/WAN, TCP/IP, routing, and switching.
• Strong network troubleshooting and problem-solving skills.
• Experience with VPN, DNS, DHCP, firewalls, and load balancing.
• Experience with cloud-to-on-premises connectivity.
• Good understanding of network security concepts.

Work Location: Hyderabad.

Job Summary:

We are looking for an experienced Senior Network Engineer with strong hands-on expertise in Cisco Routing & Switching and Core Networking. The role involves providing technical leadership, coordinating network engineering initiatives, improving network reliability, and supporting strategic projects across Branch Data Access and Standalone ATM network infrastructure.

Key Responsibilities:

• Provide technical leadership and operational coordination for network engineering initiatives related to Branch Data Access and Standalone ATM products.
• Support strategic network projects, including planning, implementation, and delivery of key initiatives.
• Oversee the Book of Work (BoW) related to Branch Data Access and Standalone ATM products.
• Collaborate with ATM Banking, Network Engineering, Implementation teams, and external service providers such as Verizon and AT&T.
• Analyze complex network engineering challenges and contribute to effective troubleshooting and resolution.
• Drive initiatives to reduce operational risks and improve network performance, stability, and service reliability.
• Coordinate with cross-functional stakeholders and vendors to ensure smooth project execution.
• Mentor junior engineers and support knowledge sharing within the team.
• Contribute to network strategy, governance, compliance, and continuous operational improvement.

Required Skills:

• Strong experience in Cisco Routing & Switching.
• Solid understanding of Core Networking concepts.
• Experience in network engineering, implementation, and troubleshooting.
• Experience coordinating network projects and working with cross-functional teams.
• Strong communication, stakeholder management, and problem-solving skills.

Technical Consultant – Palo Alto Networks

Company: Inflow Technologies

Website: https://inflowtechnologies.com

About: Founded in 2005, Inflow Technologies is a niche IT Infrastructure Distribution Services player offering Value Added Distribution in Networking, Cybersecurity, UCC, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ in Bangalore, 20+ locations, 120+ certified technical resources, USD 700M+ annual run-rate revenue.

Location: Bangalore

Work Mode: Work From Office

Work Days: 5 days/week

Position Overview

Senior-level, high-impact technical role driving architecture, implementation, and optimization of Palo Alto Networks' enterprise security solutions. Acts as SME bridging security engineering and client-facing technical consultation.

Key Responsibilities

• Design, deploy, and optimize Palo Alto NGFW solutions in complex enterprise environments
• Provide L3/L4 escalation support for Palo Alto firewall, Prisma, and Cortex-related issues (PAN-OS)
• Architect and implement: Prisma Access (SASE/ZTNA), Prisma Cloud (CSPM, CWPP, CNAPP), Cortex XDR/XSOAR
• Advanced troubleshooting: traffic flow issues, security policy mismatches, VPN (IPSec/GlobalProtect), threat prevention, URL filtering, SSL decryption
• Lead end-to-end implementation projects (design, deployment, migration, optimization)
• Integrate Palo Alto solutions with SIEM/SOC platforms, IAM (SAML, Azure AD, Okta), and public cloud (AWS, Azure, GCP)
• Manage HA, clustering, and firewall upgrades
• Liaise with Palo Alto TAC for critical issue resolution
• Conduct security assessments, best practice reviews, and performance tuning
• Maintain technical documentation (HLDs/LLDs, SOPs, runbooks)
• Mentor L1/L2 engineers
• Participate in change management, maintenance windows, and incident response

Requirements

• Experience: 6–12 years in network and security engineering (min 6 years)
• Education: Bachelor's degree in Computer Science, Engineering, or related field

Process

• Interview Rounds: 2 Virtual + Final Face-to-Face

Looking for a Cloud Network Engineer with strong experience in AWS Networking, LAN/WAN, hybrid connectivity, routing, and troubleshooting. The candidate should have hands-on experience implementing and supporting cloud network infrastructure and resolving complex connectivity issues.

### Key Responsibilities:


- Design, implement, and troubleshoot AWS networking environments.

- Configure VPC/VNet, subnets, route tables, NSG/Security Groups, NACLs, peering, and private endpoints.

- Work on VPN, ExpressRoute, Direct Connect, Transit Gateway, and hybrid connectivity.

- Configure and troubleshoot DNS, Load Balancers, NAT, routing, and network security.

- Troubleshoot LAN/WAN, routing, connectivity, latency, DNS, and packet-flow issues.

- Work with BGP, static routing, NAT, MTU, and high-availability concepts.

- Support cloud migration activities, connectivity validation, and cutover requirements.

- Coordinate with Firewall, Security, Cloud, Application, and Infrastructure teams.

- Prepare network documentation, implementation plans, diagrams, and troubleshooting reports.

- Exposure to Terraform/IaC for cloud network deployment is an advantage.

### Mandatory Skills:


- AWS Cloud Networking

- LAN/WAN & Network Troubleshooting

- Routing & Switching

- VPC/VNet, Subnets, Route Tables

- VPN / Hybrid Connectivity

- DNS & Load Balancing

- BGP / TCP-IP / NAT

- Good communication and stakeholder coordination skills.

Job Summary

We are looking for an experienced Site Reliability Engineer (SRE) with strong expertise in networking, DNS, load balancing, and hybrid cloud environments. The candidate will be responsible for maintaining the reliability, availability, performance, and scalability of production infrastructure and services.

The ideal candidate should have strong troubleshooting skills and experience working across network, cloud, infrastructure, and application environments.

Key Responsibilities

• Monitor and maintain the availability and reliability of production systems and services.
• Troubleshoot complex network, infrastructure, and application connectivity issues.
• Manage and troubleshoot DNS services, DNS resolution, records, and configuration issues.
• Configure, manage, and troubleshoot Load Balancers and traffic routing.
• Work with Layer 4 and Layer 7 networking and understand TCP/IP, HTTP/HTTPS, routing, and network connectivity.
• Support hybrid cloud environments involving on-premises infrastructure and public cloud platforms.
• Troubleshoot connectivity between on-premises data centers and cloud environments.
• Participate in production incidents, troubleshooting, root cause analysis (RCA), and problem management.
• Develop automation scripts and tools to reduce manual operational activities.
• Configure and maintain monitoring, alerting, and observability solutions.
• Work closely with Network, Cloud, DevOps, Security, and Application teams.
• Participate in on-call support and resolve production issues within defined SLAs.
• Document infrastructure, troubleshooting procedures, incident reports, and operational processes.
• Identify opportunities to improve system reliability, performance, and scalability.

Job Title: L2 Post-Sales Engineer – Cisco SSE (Secure Service Edge)

Department: Cybersecurity / Network Security

Location: Bangalore 

Job Type: Full time

Gross Salary: 10 - 12 LPA

Experience: 3–5 Years

Key Responsibilities:

• Lead partial or full deployment of Cisco SSE components under guidance from senior engineers.
• Configure and optimize Cisco (ZTNA, SASE, SWG, CASB).
• Assist in integrating Cisco SD-WAN (Viptela/Meraki) into SSE frameworks.
• Perform Level 2 troubleshooting, including analysing logs, policy behaviour, and network flow.
• Engage directly with client IT teams to provide remote support, training, and resolution planning.
• Contribute to maintaining solution documentation, run books, and knowledge base.
• Participate in upgrade/migration projects and post-deployment optimization efforts.

Technical Skills Required:

• Good understanding of Cisco SD-WAN (routing, security policies, cloud integration).
• Familiarity with SASE architecture, ZTNA, SWG, CASB, and cloud security posture.
• Ability to perform log analysis, packet capture interpretation, and root cause diagnosis.
• Comfort with CLI and web-based interfaces of security/networking tools.
• Basic scripting/automation (Python, Shell) experience is a plus.

Certifications (Preferred but Not Mandatory):

• Cisco Certified Specialist – Security Core / CCNP Security
• Cisco Umbrella and Duo product training/certification
• Other SASE/SSE vendor exposure (Zscaler, Prisma, Netskope) is a plus

• Hands-on Cisco routing & switching experience;
• CCNA is mandatory.
• Multicast experience would be valuable.
• Location : Mumbai