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Basic knowledge on all servers, storage and network
Indepth knowledge on any one of the above
ITIL Certification would be an added advantage
be able to manage the team and work with all the service engineers
Ability to handle customer escalations
Adept in reporting and taking reviews
We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.
As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.
Responsibilities:
Deploying, automating, maintaining AWS / Azure-based cloud resources
Evaluate new technology options and vendor products
Develop and maintain custom SharePoint Online pages
Complete certifications and training on the latest technologies
Perform SharePoint Online administrative functions
Develop and maintain PowerShell scripts for regular task automation
Monitor systems, networks, and functions
Identify and document common recovery procedures for service impacting incidents
Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group
Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure
Manage customer interaction with the utmost professionalism, courtesy, and responsiveness
Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation
Candidate Profile:
Male Candidates Only
B.E./ B. Tech. in Computer Science /Information Technology or MCA from a reputed university with a minimum 60% aggregate throughout their education
Skills and Abilities:
Excellent communication skills (spoken and written English)
Ability to work in rotational shifts
High-level technical troubleshooting ability Customer orientation
Ability to multitask and work 6 days a week (54 hours per week at a minimum)
Excellent problem resolution, judgment, and decision-making skills
Knowledge about Azure
Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate
Experience: 1-3 years of proven work experience as a Technical Support Engineer
As part of the Cloud Platform / Devops team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –
- Building Infrastructure on AWS driven through terraform and building automation tools for deployment, infrastructure management, and observability stack
- Building and Scaling on Kubernetes
- Ensuring the Security of Upswing Cloud Infra
- Building Security Checks and automation to improve overall security posture
- Building automation stack for components like JVM-based applications, Apache Pulsar, MongoDB, PostgreSQL, Reporting Infra, etc.
- Mentoring people across the teams to enable best practices
- Mentoring and guiding team members to upskill and helm them develop work class Fintech Infrastructure
What will you do if you join us?
- Write a lot of code
- Engage in a lot of cross-team collaboration to independently drive forward infrastructure initiatives and Devops practices across the org
- Taking Ownership of existing, ongoing, and future initiatives
- Plan Architecture- for upcoming infrastructure
- Build for Scale, Resiliency & Security
- Introduce best practices wrt Devops & Cloud in the team
- Mentor new/junior team members and eventually build your own team
You should have
- Curiosity for on-the-job learning and experimenting with new technologies and ideas
- A strong background in Linux environment
- Must have Programming skills and Experience
- Strong experience in Cloud technologies, Security and Networking concepts, Multi-cloud environments, etc.
- Experience with at least one scripting language (GoLang/Python/Ruby/Groovy)
- Experience in Terraform is highly desirable but not mandatory
- Experience with Kubernetes and Docker is required
- Understanding of the Java Technologies and Stack
- Any other Devops related experience will be considered
- 0-2 years of software experience in front-end mobile/web app development
- Good understanding of concurrency and multithreading
- Full Stack development experience building data, logic tier and user experience software
- Exposure to Android SDK (experience in AndroidTV framework will be a plus)
- Knowledge of REST, JSON, MQTT, Databases, Networking technologies
- React | React Native, Multi-platform exposure is a plus
- Experience with Agile development processes is a plus
QA automation engineers to design automated tests to validate the functionality of network protocol software stack. Their job is to create the initial test plan, write the scripts, install the automation testing protocols, and report the results.
Experience Required: 0-2 years
Primary Skills:
Hand on experience to QA the product following customer requirements.
Prepared test cases, testing, documenting errors (depending on the phase of the project) Checking the bug tracking system for the fixed errors.
Following the automation testing plan to prepare and execute the automation testing and verifying the automation testing results and fixing the automation cases and automation environment issues.
Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.
Ability to learn quickly and adapt to new product as organization evolves.
Additional Skills (Preferred):
0-2 years of experience in QA in the field of computer networking is plus.
Hands on experience with Cloud systems, APIs, Application and Database systems.
Hands on experience with Linux and knowledge of Operating System concepts.
Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)
Nice to have experience in Selenium.
Knowledge in SNMP Protocol.
Familiarity with IXIA Traffic Generator and its APIs for Automation.
Minimum Qualifications:
B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/MCA)
A Technical Delivery Manager/Project Manager is required to join the team that will be delivering a large-scale business initiative.
The role is accountable for the technical delivery of a large-scale technical transformation project focusing on upgrading the network fabric of our key data centres. Delivery teams are located in various locations around the globe.
Specific Responsibilities / Accountabilities:
- Technology delivery – lead the delivery across all technology teams in the workstream throughout the end to end delivery chain
- Planning - Accountable for all technology planning activities, including working closely with Workstream Lead to ensure technology plans are fully and correctly reflected in overall workstream plans and roadmaps
- Dependency management - Ensures all impacts of dependencies are addressed in the overall project plan. Effectively work across the organization to ensure all dependent teams are aligned with the project plans and schedules
- Risk and Issue Management – Ability to proactively manage risk and issues for the workstream in a timely manner and have the confidence to make decisions to mitigate or resolve when required. Work closely with workstream lead to ensure RAIDS are fully documented, mitigated and escalated as required.
- Leadership – Lead and work closely with all members of the team, including business analysts, architects, QA and development management to ensure all aspects from intake, requirements, design and testing are fit for purpose and delivered in a timely manner for planning and execution
- Team performance - Work closely with the Scrum Masters and Vendor management (where required) and QA to ensure the delivery performance of the teams throughout execution and identify opportunities to optimize to improve timeliness, throughput and quality.
- Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to ensure items are discussed and decisions made and agreed in a timely manner
- Governance – Manage any workstream technology team governance and adhere to the overall programme governance to ensure all stakeholders and team members are aligned and effective in delivery
- Reporting – Ensure reporting is provided as required on a regular basis against roadmap, plans and any performance KPI’s and OKR’s for your teams
- Communication - Working closely and collaboratively with the Project management office to identify and manage all stakeholders, providing visibility and transparency
- Financial Management and Project Accounting – Providing the critical data required for the project management function to monitor and track financial health, analysing resource requirements across multiple projects or across programmes to meet strategic goals
Essential Skills/Experience Required:
- Experience in running scaled agile teams
- Previous experience of working in a large scale, Top Tier Investment Bank or for a wider Financial Services Organisation
- Experience of setting up and working on a Greenfield Programme of work
- Proven experience in delivering large-scale technical programmes in a hands-on capacity
- A software delivery background would be highly beneficial due to the technical nature of the deliverables
- Extensive stakeholder management experience up to senior level, alongside the management of external vendor relationships
- Experience of working in a complex, high-paced environment with a global team
- Excellent communication skills both written and verbal
Key Stakeholders
- Workstream Lead
- PMO
- Scrum Masters/Scrum of Scrums
- Other Delivery Managers for dependencies
- Development leads
- QA Lead
- Product Owners
- Business Sponsors
- Lead BA
- Lead Solutions architects
- Service (Release to BAU)
- Knowledge of Handling goods documentation as per GST law
- Invoice, GST, Ewaybill, HSN code
- Have Average communication skills - English (Vocal and Written)
- Basic computer skills in windows office especially word and excel
- Responsible attitude towards work ethics
- A quick learner, flexible and adaptable
- Able to work in rotational shifts, i.eespecially night shifts,
Company Description
Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies
transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable
companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.
As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters
are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every
vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we
pride ourselves on transparency, integrity, and respect in everything that we do.
NOW is the time to join a growing company with strong roots, where you can take on your next challenge.
Job Description
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for
Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue
from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Client
Support group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a
global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the
opportunity to grow with us. Our Client Group is focused around but not limited to backups of virtualization technologies within the
Commvault suite, this includes VMware, HyperV & RHEL. We are a source of expertise for not just our customer base but also our
partners and consultants on site.
We are looking for a Customer Support Associate with a genuine passion for all things tech to join our expert and superfriendly Windows and Virtualisation team.
Position Responsibilities include:
• Troubleshoot and resolve complex support problems
• Troubleshoot customer issues using remote desktop software
• Successfully interact through phone and email with customers as you solve their problems
• Dedication to the success and satisfaction of our customers
• Recreation of problems in house
• Root Cause Analysis and / or provision of examples of software bug
• Working independently and as a team to come up with the best solutions to a customer problem.
• Providing best-in-class phone based support for a variety of complex, time critical issues.
• Using and sharing your knowledge of a wide range of technologies
• Working remotely on enterprise level customers and dark sites
• Having the opportunity to build labs and simulators
• Ability to be involved in product BETA testing
• Contributing to our Solutions Engine and online forums
Position Requirements include:
• At least 5+ years of technical/customer support experience
• Excellent knowledge of VMware\Hyper-V - Implementation and configuration of VMware Cluster environments. Knowledge
of the full feature set available in VMware. Advance Troubleshooting of VMware Issues - Implementation and configuration
of HyperV Cluster environments would be desirable . Knowledge of the full feature set available in HyperV. Advance
Troubleshooting of HyperV Issues – Desirable but not essential.
• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or
hardware. Good knowledge of system networking and troubleshooting connectivity and Microsoft clustering technologies
and and TCP/IP and DNS
• Understanding backup theory and design. Backup and data management fundamentals
• Previous experience with Commvault technologies is highly desirable as is other backup software such as Veritas,
Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
• Thorough knowledge of administration and trouble shooting in Microsoft Windows Server operating system (think
troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall,
VSS). Strong understanding of Windows clustering. Advance knowledge of Microsoft Active directory. Recovery knowledge
of Microsoft operating systems and applications.
• Linux Skills• Previous experience troubleshooting enterprise environments
• Strong customer relations skills.
• Strong multi-tasking and prioritization skills.
• Strong written and verbal communication skills.
• Excellent team player.
Why Commvault?
You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark
conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about
equality and integrity. We “go beyond” each and every day.
Qualifications
We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.
Bachelors Degree
MCP/MCSA/MCSE/VCP highly desirable.
Additional Information
Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive
independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the
"completeness of vision" and highest on the "ability to execute."
Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic
partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP,
Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support
customers globally across the Americas, EMEA, and APA
∙ Computer Science related Bachelor's Degree or equivalent experience
∙ Min 2 years of experience on GCP / AWS / Azure cloud system ( Overall 5+ years of experience)
∙ Familiarity with LAMP stack technologies, experience supporting
∙Must be capable of working on Linux System.
∙ Familiarity with SQL, Apache, File storage, Load Balancers and Agile methodologies ∙ Knowledge of shell scripts, Linux system administration.
∙ Strong DNS management and automation background
∙ Strong scripting (bash, php, perl) skills
∙ Good understanding of TCP/IP networking and troubleshooting
∙ Clear communication and documentation of projects and procedures
∙ Strong problem solving skills
∙ Demonstrated ability to manage timelines, dependencies, deliverables, milestones and resource allocation and management in projects.
∙Strong Cloud Architecture experience.
∙Cloud Security
∙Added Advantage with knowledge of Microservices/API/ Queue systems
∙knowledge of cloud computing technologies and current computing trends. ∙Understanding and willingness to embrace CI/CD and automation tooling such as Jenkins and GIT
Responsibilities:
∙ Set up technical server infrastructure, providing technical assistance to development teams, monitoring site performance, and troubleshooting issues when they arise.
∙ Set up and maintain a development server environment and a live server environment with a process for testing and deploying changes to live sites.
∙ Take an active role in designing, implementing and maintaining a scalable and robust enterprise server environment.
∙ Administer Apache web server, Load balancer and MySQL Server
∙ Work on System Security and IPTable configuration
∙ Optimize servers for high traffic, security, and other system issues. ∙ Evaluate and propose new or improved system architecture.
∙ Document system configuration, processes, and procedures.
∙ Share responsibility with team members for rotating on-call duties.