IPSec VPN Development

A Network Engineer is responsible for designing, implementing, and maintaining an organization’s computer networks to ensure reliable connectivity, security, and performance. The role involves configuring routers, switches, firewalls, and other networking equipment, as well as monitoring network activity to prevent downtime and optimize efficiency.

About the Role

We are looking for a proactive and customer-focused Technical Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth functioning of products and services. The ideal candidate should possess strong problem-solving abilities, technical expertise, and excellent communication skills. 

Key Responsibilities

● Provide technical support to customers via email, chat, calls, or ticketing systems.

● Diagnose, troubleshoot, and resolve software, hardware, and system-related issues.

● Monitor and track customer issues to ensure timely resolution and high customer satisfaction.

● Collaborate with engineering, product, and operations teams to resolve complex technical problems.

● Maintain accurate documentation of issues, resolutions, and technical processes.

● Assist customers with product onboarding, configuration, and usage-related queries.

● Identify recurring technical issues and recommend process or product improvements.

● Ensure adherence to SLAs and support quality standards.

● Support system testing, deployments, and maintenance activities when required.

Required Skills & Qualifications

● Bachelor’s degree in Computer Science, Information Technology, or a related field.

● 2–5 years of experience in Technical Support, Application Support, or IT Support roles.

● Strong understanding of operating systems, networking, APIs, and troubleshooting methodologies.

● Familiarity with ticketing tools such as Jira, Freshdesk, Zendesk, or similar platforms.

● Basic understanding of SQL, databases, and cloud platforms is preferred.

● Excellent analytical and problem-solving skills.

● Strong verbal and written communication abilities.

● Ability to work in a fast-paced and customer-centric environment

About GradRight

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India & was among the top 7 global finalists in The PIEoneer awards, UK.

GradRight’s team possesses extensive domestic and international experience in the launch and scale-up of premier higher education institutions. It is led by alumni of IIT Delhi, BITS Pilani, IIT Roorkee, ISB Hyderabad and University of Pennsylvania. GradRight is a Delaware, USA registered company with a wholly owned subsidiary in India. 

About the Role

We are looking for a passionate DevOps Engineer with hands-on experience in AWS cloud infrastructure, containerization, and orchestration. The ideal candidate will be responsible for building, automating, and maintaining scalable cloud solutions, ensuring smooth CI/CD pipelines, and supporting development and operations teams.

Core Responsibilities

Design, implement, and manage scalable, secure, and highly available infrastructure on AWS.

Build and maintain CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or GitHub Actions.

Containerize applications using Docker and manage deployments with Kubernetes (EKS, self-managed, or other distributions).

Monitor system performance, availability, and security using tools like CloudWatch, Prometheus, Grafana, ELK/EFK stack.

Collaborate with development teams to optimize application performance and deployment processes.

Required Skills & Experience

3–4 years of professional experience as a DevOps Engineer or similar role.

Strong expertise in AWS services (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, EKS, etc.).

Hands-on experience with Docker and Kubernetes (EKS or self-hosted clusters).

Proficiency in CI/CD pipeline design and automation.

Experience with Infrastructure as Code (Terraform / AWS CloudFormation).

Solid understanding of Linux/Unix systems and shell scripting.

Knowledge of monitoring, logging, and alerting tools.

Familiarity with networking concepts (DNS, Load Balancing, Security Groups, Firewalls).

Basic programming/scripting experience in Python, Bash, or Go.

Nice to Have

Exposure to microservices architecture and service mesh (Istio/Linkerd).

Knowledge of serverless (AWS Lambda, API Gateway).

We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.

As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.

Responsibilities:

Deploying, automating, maintaining AWS / Azure-based cloud resources

Evaluate new technology options and vendor products

Develop and maintain custom SharePoint Online pages

Complete certifications and training on the latest technologies

Perform SharePoint Online administrative functions

Develop and maintain PowerShell scripts for regular task automation

Monitor systems, networks, and functions

Identify and document common recovery procedures for service impacting incidents 

Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

Manage customer interaction with the utmost professionalism, courtesy, and responsiveness

Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation

Candidate Profile:

Male Candidates Only

B.E./ B. Tech. in Computer Science /Information Technology or MCA  from a reputed university with a minimum 60% aggregate throughout their education

Skills and Abilities:

Excellent communication skills (spoken and written English)

Ability to work in rotational shifts

High-level technical troubleshooting ability Customer orientation

Ability to multitask and work 6 days a week (54 hours per week at a minimum)

Excellent problem resolution, judgment, and decision-making skills

Knowledge about Azure

Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate

Experience: 1-3 years of proven work experience as a Technical Support Engineer

Location - Hyderabad

Technical Expertise

Mandatory:

• Should be a team player with at least 8 years of provensystem administrator/pre-sales experience.
• Should have deep technical knowledge and real-world usage ofapplication and operating system environments.
• Should have strong knowledge of windows/Linux operatingsystems.
•  Should have knowledge on networking concepts, network devices(VPN), security concepts (MFA), network protocols, filesystems & AAA.
•  Should have strong knowledge in any one Desktop Virtualization Technologies (Citrix Apps & Desktop / VMware Horizon / WVD/ MS RDP etc.).
•  Should be proactive, self-motivated and should be able to partnerclosely with the sales Account Manager.
•  Should have ability to map customer’s requirement to thecompany product.
•  Good to have expereince in RFP.
•  Should be aware about Telugu, Hindi, Engilsh language.
•  Should be able to articulate the advantages and disadvantages of the offerings based on real- world example.
•  Should have the ability to conduct conversations with prospective clients and convey both technical and business merits of our solutions.  Should be willing to travel to customer location based on requirement.  Troubleshoot issues, resolve technical challenges, and ensure successful deployment and integration of the digital workspace solution.  Collaborate with cross functional teams, including support, engineering, and project management, to address customer needs and concerns.

Role and Responsibilities:

•  Learn & certify in on the Company's products.
•  Post certification, one should be able to articulate anddescribe company products during presentations & white-boarding sessions with customer.
•  Good knowledge of the competitive product mainly in VDI andVPN (remote access) domain.
•  Should conduct interactive demonstrations remotely or physically.
•  Pre-sales Account management and presentation.
•  Solution Designing, sizing, and deployment of Accopsproducts and related 3rd party products.
•  Prepare competitive study documents andarchitecture documents.
•  Build, improve and maintain high standard of pre-sales andpost-sales support.
•  Create knowledgebase around the product, including KBarticles, tutorial videos creation, FAQs, best practices documents.
•  Manage customer expectations and demonstrate a strongfollow-up on customer’s inquiries.
•  Give technical training to partner’s sales and pre-sales team.
•  Industry Knowledge
•  Understanding of industry trends, challenges, and best practices related to digital workspaces, remote work, and workforce transformation.
•  Familiarity with compliance regulations, security considerations, and data privacy requirements in relation to digital workspace solutions.

• Good to have:
•  Pre-sales experience in a Startup preferably in the VDI,VPN, MFA, MDM, Azure, AWS etc.
•  Prior knowledge of Accops products.
•  Knowledge in solution designing/ Solution architecture.
•  Customer interactions at management level.
•  Knowledge of windows server/windows
• 10/RDS license.
•  Prior experience in drafting RFP and understanding about process in RFP and GEM portal
•  Implementation of one or more of products mentioned in Technical skill requirement. 

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

QA automation engineers to design automated tests to validate the functionality of network protocol software stack. Their job is to create the initial test plan, write the scripts, install the automation testing protocols, and report the results.

Experience Required: 0-2 years

Primary Skills:

Hand on experience to QA the product following customer requirements.

Prepared test cases, testing, documenting errors (depending on the phase of the project) Checking the bug tracking system for the fixed errors.

Following the automation testing plan to prepare and execute the automation testing and verifying the automation testing results and fixing the automation cases and automation environment issues.

Candidate should have fundamental core networking skills, with basic knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.

Ability to learn quickly and adapt to new product as organization evolves.

Additional Skills (Preferred):

0-2 years of experience in QA in the field of computer networking is plus.

Hands on experience with Cloud systems, APIs, Application and Database systems.

Hands on experience with Linux and knowledge of Operating System concepts.

Good understanding of complete software delivery cycle(worked with ticketing system, escalation management and building knowledge base for customer support organization)

Nice to have experience in Selenium.

Knowledge in SNMP Protocol.

Familiarity with IXIA Traffic Generator and its APIs for Automation.

Minimum Qualifications:

B.Tech / M.Tech / M.Sc (Computer Science/Information Technology/MCA)