Technical Support Engineer

About the Role:

We are seeking a Technical Architect with proven expertise in full-stack web development, cloud infrastructure, and system design. You will lead the design and delivery of scalable enterprise applications, drive technical decision-making, and mentor a cross-functional development team. The ideal candidate has a strong foundation in .NET-based architecture, modern front-end frameworks, and cloud-native technologies.

Key Responsibilities:

• Lead the technical architecture, system design, and full-stack development of enterprise-grade web applications.
• Design and develop robust backend systems and APIs using .NET Core / C# / Python, following TDD/BDD principles.
• Build modern frontends using React.js, TypeScript, and optionally Angular, ensuring responsive and accessible UI.
• Architect scalable, secure, and highly available solutions using cloud platforms such as Azure, AWS, or GCP.
• Guide and review CI/CD pipeline creation and DevOps practices, leveraging tools like Azure DevOps, Git, Docker, etc.
• Oversee database design and optimization for relational and NoSQL systems like MSSQL, PostgreSQL, MongoDB, CosmosDB.
• Mentor developers and collaborate with cross-functional teams including Product Owners, QA, and DevOps.
• Ensure best practices in code quality, security, performance, and compliance.
• Lead application monitoring, error tracking, and infrastructure tuning for production-grade deployments.
• Required Skills:
• 10+ years of experience in software development, with 3+ years in architectural or technical leadership roles.
• Strong expertise in .NET Core, C#, React.js, TypeScript, HTML5, CSS3, and JavaScript.
• Good exposure to Python for backend services or data pipelines.
• Cloud platform experience in at least one or more: Azure, AWS, or Google Cloud Platform (GCP).
• Proficient in designing and consuming RESTful APIs, and working with metadata-driven and microservices architecture.
• Strong understanding of DevOps, CI/CD, and deployment strategies using tools like Git, Docker, Azure DevOps.
• Familiarity with frontend frameworks like Angular or Vue.js is a plus.
• Proficient with databases: MSSQL, PostgreSQL, MySQL, MongoDB, CosmosDB.
• Comfortable working on Linux/UNIX and Windows-based servers, along with web servers like Nginx, Apache, IIS.
• Good to Have:
• Experience in CRM, ERP, or E-commerce platforms.
• Familiarity with AI/ML integration and working with data science teams.
• Exposure to mobile development using React Native.
• Experience integrating third-party tools like Slack, Microsoft Teams, etc.
• Soft Skills:
• Strong problem-solving mindset with a proactive and innovative approach.
• Excellent communication and leadership abilities.
• Capability to mentor junior engineers and drive a high-performance team culture.
• Adaptability to work in fast-paced, Agile environments.

Educational Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical discipline.
• Microsoft / Cloud certifications are a plus.

Education:

•Bachelor’s degree in Computer Science, IT Infrastructure Engineering, or a related field

•Certifications in cloud computing (AWS, Azure, GCP), MLOps, or DevOps (preferred)

Experience:

•8+ years of experience in IT Infrastructure, Cloud Computing, or AI Systems Architecture

•Hands on experience in AI infrastructure design, cloud-based AI solutions, or MLOps

•Expertise in managing AI workloads across cloud and hybrid environments.

•Proven track record in scaling AI infrastructure for large enterprises

•Strong experience in Kubernetes, containerization, and orchestration tools

•Experience in optimizing AI workloads for performance and cost efficiency

Skills :

•Expertise in AI Infrastructure & Cloud Architecture

•Strong Understanding of AI Model Deployment & MLOps

•Advanced Proficiency in Kubernetes & AI Workload Orchestration

•Hands-on Experience with Cloud Platforms (AWS, Azure, GCP)

•Proficiency in Infrastructure as Code (Terraform, Ansible)

•AI Security & Compliance Knowledge

•AI Infrastructure Cost Optimization Strategies

•Performance Tuning for AI Systems & Workloads

Job Summary:

A Desktop Support Engineer is responsible for providing IT support, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop and laptop systems in an organization.

Key Responsibilities:

* Install, configure, and maintain Windows, macOS, and Linux operating systems.

* Troubleshoot hardware and software issues on desktops, laptops, and peripherals.

* Provide technical support for printers, scanners, and other office equipment.

* Assist users with network connectivity issues (Wi-Fi, LAN, VPN).

* Manage user accounts, passwords, and security settings in Active Directory.

* Respond to and resolve IT support tickets efficiently.

* Perform system updates, patches, and security checks.

* Train employees on basic IT troubleshooting and best practices.

Skills & Qualifications:

* Education: Diploma/Bachelor’s in IT, Computer Science, or related field.

* Experience: Minimum 1+ year in IT support or desktop engineering.

* Technical Skills: OS troubleshooting, hardware repairs, networking basics, and software installations.

* Soft Skills: Strong problem-solving, communication, and customer service skills.

Work Environment:

* Typically an on-site role in offices, IT firms, or support centers.

* May require shift-based work or on-call support.

Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!   

Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:  

Why Benison Tech?   

We have a partial acquisition from one of the biggest names in the world (well we cant name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.  

Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.  

Benison Tech has a consistent history of demonstrating growth through innovation time and again.   

We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:    

What you will be working on: 

• You will be working on the next generation network security products, on various public clouds. 
• In addition to development, you will also get your hands involved in the architectural changes while fixing the legacy issues. 
• Planning, designing, integration for network security platforms. 

• Key contributor for developing product strategies and features. 
• You will also work on specific modules to help BYOD setups perform in a streamlined manner. 

Here are some technical skills required:  

• Strong in kernel networking datapath, and TCP/IP stack.   

• Develop Linux Kernel Drivers.   
• Good exposure to Makefiles, and building RPMs.   
• Working to develop and test complex systems software, software development tools, applications, drivers, numerical methods, UIs, and web.    
• May work directly with companies developing and optimising compilers, operating systems, and other software technologies.   
• Designing & coding to support new features in the OS or Products.   

• Debugging kernel code.   
• Debugging customer issues.   
• Performance evaluation/improvement of Kernel Code.   
• Participate in production deployment and assist the production support group when needed.   

What we expect from you:  

• 3 Years of relevant Experience   
• In-depth working knowledge of Linux Operating System.   
• Excellent Linux system development debugging skills, including Linux kernel debugging.   
• Outstanding C development skills.   

• Good understanding of Networking L2 –L7 Protocols and network kernel driver.   
• Experience in porting from various Linux kernel versions.   
• Be a quick learner and be open to working on new technologies if needed.   
• Excellent team player with strong verbal & written communication skills.   
• Be able to step up when the situation demands such as meeting deadlines and critical production issues.   

• Work Independently with a skilled team while defining new system requirements based on custom interaction and inputs 

If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:  

Work Culture and Benefits    

• Competitive salary and benefits package  
  (H1-B which means a chance to work onsite out of India)   
• A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary. 
• Opportunity to work with cutting-edge & challenging technologies including legacy tech. 
• Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.   
• Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!   

• Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)  
• Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.  
• And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.  

Still not satisfied, and want more proof?  

Head to our website https://benisontech.com/">https://benisontech.com to learn more.  

We focus on client adoption of disruptive technologies, technology architecture and providing specialized skills related to integration, custom software engineering, testing, application modernization, agile and more. We help our clients with the most complex projects including working in open web platforms, DevOps platforms as well as intelligent Computing and Architecture enhancement.

We are looking for hands on, smart thinking Applications developer to join our fast-growing team of talented professionals. You will have the opportunity to work on large enterprise solutions and deliver solutions that deliver business performance for our customers.

WORK YOU’LL DO

• Design and develop microservices/APIs using either Java/Spring boot, ISTIO, Kubernetes, Docker, CI / CD Pipelines
• You would scale micro services using Kafka or similar messaging systems.
• Collaborate with clients, architects, and application architectures to understand the operational objectives and purpose of the future system integration.
• Understand the points of integration between the different systems and highlight the potential risks associated with the delivery of solutions
• Collaborate with Functional Designers and Developers in order to find best solutions
• Produce detailed functional and technical specifications.
• Assist in producing solutions with threat assessments and associated security awareness.
•  

WHAT WE ARE LOOKING FOR

• 5- 8 years of hands-on experience designing and developing microservices using either Java/Spring Boot
• 3-5 years of experience with system integration
• Minimum of 3 years of relevant experience with API concepts and technologies such as REST, JSON, XML, SOAP, YAML, GraphQL, and Swagger
• Experience developing within agile methodology using CI/CD pipeline
• Experienced in 3-tier, n-tier, cloud computing, microservices architectures and SOA.
• Good knowledge of integration architectures
• Experience supporting and/or implementing complex integration projects
• Excellent client management skills
• Experience with Data modelling would be an asset

QUALIFICATIONS

• Experience of working in an Agile Environment
• Ability to drive design from Stories and Requirements
• Adept at UML, Design Patterns, Reusable Services Development,
• Knowledge on Scaling Microservices

• Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience (Cisco/HPE/Juniper/Checkpoint/ASA/Fortinet etc)
• Basics of Compute, 
• Basics of Storage 
• Strong experience towards monitoring devices such as server hardware, Network
• Strong understanding of IT service management
• Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
• Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
• Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
• Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
• Experience with Network systems and servers, networking systems integration (hardware, software, network, and database). 

Job Description

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a responsible developer helping our clients, either developing new products or enhancing products. You should be able to contemplate and communicate as much as possible!

Responsibilities

• Writing clean, maintainable, desired quality, desired performing code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to ensure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in feature brainstorm, code reviews
• Explore cutting edge technologies and taking up PoC line up.

Qualifications

• Team player
• Passion to solve problems
• Constant learner
• A degree in Computer Science (or related field)
• 4-7 years of relevant work experience
• Able to code in JAVA (with Spring framework)
• Ability to organize, and prioritize work
• Good at Object Oriented Design, Database Design(SQL/NoSQL), and Microservices
• Exposure to UI framework (React/Angular/Vue/Next)
• Exposure with Agile software development methodologies
• Exposure to any one public cloud (AWS/GCP/Azure)
• Exposure to cache, messaging systems, docker, API gateway

What we will not ask from you?

• Your current CTC, you'll be paid for what you deserve!
• If you had breaks in your career that's okay! We will not poke you on why you had your break blah blah...!
• Your notice period in current organization! If everything goes well, you let us know your joining date we will roll out the offer with joining the date as you say!

What's onboard for you as an employee?

• Empathy
• Generous package.
• Variable pay as low as possible (max 15% of your CTC)
• Medical Insurance (limited to spouse & kids) is not part of your CTC.
• Tax beneficial salary structure.
• Comprehensive leave policy
• Flexible Remote working
• Weekly Social Hour on working days
• Open-source Hour on working days
• Flat organization structure
• 15 days notice period (we wanted to keep it as same day exit! we would love to have you with us as long as possible.)

Next steps:

• Feel free to apply for this job if you like this JD.

We are looking for a full-time remote DevOps Engineer who has worked with CI/CD automation, big data pipelines and Cloud Infrastructure, to solve complex technical challenges at scale that will reshape the healthcare industry for generations. You will get the opportunity to be involved in the latest tech in big data engineering, novel machine learning pipelines and highly scalable backend development. The successful candidates will be working in a team of highly skilled and experienced developers, data scientists and CTO.

Job Requirements

• Experience deploying, automating, maintaining, and improving complex services and pipelines • Strong understanding of DevOps tools/process/methodologies
• Experience with AWS Cloud Formation and AWS CLI is essential
• The ability to work to project deadlines efficiently and with minimum guidance
• A positive attitude and enjoys working within a global distributed team

Skills

• Highly proficient working with CI/CD and automating infrastructure provisioning
• Deep understanding of AWS Cloud platform and hands on experience setting up and maintaining with large scale implementations
• Experience with JavaScript/TypeScript, Node, Python and Bash/Shell Scripting
• Hands on experience with Docker and container orchestration
• Experience setting up and maintaining big data pipelines, Serverless stacks and containers infrastructure
• An interest in healthcare and medical sectors
• Technical degree with 4 plus years’ infrastructure and automation experience

The opportunity

The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.

You are great at

As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.

Required Candidate Profile

• 4 year degree in or equivalent experience
• 8+ years of engineering (software development) experience
• 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
• Proficient in building high performing APIs and writing specs
• Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
• Experience in SAP Hybris Commerce would be a plus
• Experience with integration, data handling technologies and other open source frameworks
• Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
• Team-orientated, passionate about developing others’ skills and capabilities
• Successful track record of working in large scale technology solutions
• Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly