Technical Support Engineer

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies.

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

About the Role

Job Title: Lead Java Developer

Location: Noida(Hybrid)

Experience: 7-12 years

Education: BTech / BE / ME /MTech/ MCA / MSc Computer Science

Primary Skills - Java 8-17+, Core Java, Design patterns (more than Singleton & Factory), Webservices development,REST/SOAP, XML & JSON manipulation, OAuth 2.0, CI/CD, SQL / NoSQL

Secondary Skills -Kafka, Jenkins, Kubernetes, Google Cloud Platform (GCP), SAP JCo library, Terraform

Certifications (Optional): OCPJP (the Oracle Certified Professional Java Programmer) / Google Professional Cloud

Required Experience:

● Must have integration component development experience using Java 8/9 technologies andservice-oriented architecture (SOA)

● Must have in-depth knowledge of design patterns and integration architecture

● Must have experience in system scalability and maintenance for complex enterprise applications and integration solutions

● Experience with developing solutions on Google Cloud Platform will be an added advantage.

● Should have good hands-on experience with Software Engineering tools viz. Eclipse, NetBeans, JIRA,Confluence, BitBucket, SVN etc.

● Should be very well verse with current technology trends in IT Solutions e.g. Cloud Platform Development,DevOps, Low Code solutions, Intelligent Automation

Good to Have:

● Experience of developing 3-4 integration adapters/connectors for enterprise applications (ERP, CRM, HCM,SCM, Billing etc.) using industry standard frameworks and methodologies following Agile/Scrum

Behavioral competencies required:

● Must have worked with US/Europe based clients in onsite/offshore delivery model

● Should have very good verbal and written communication, technical articulation, listening and presentation skills

● Should have proven analytical and problem solving skills

● Should have demonstrated effective task prioritization, time management and internal/external stakeholder management skills

● Should be a quick learner and team player

● Should have experience of working under stringent deadlines in a Matrix organization structure

● Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organizations

Job Responsibilities:

● Writing the design specifications and user stories for the functionalities assigned.

● Develop assigned components / classes and assist QA team in writing the test cases

● Create and maintain coding best practices and do peer code / solution reviews

● Participate in Daily Scrum calls, Scrum Planning, Retro and Demos meetings

● Bring out technical/design/architectural challenges/risks during execution, develop action plan for mitigation and aversion of identified risks

● Comply with development processes, documentation templates and tools prescribed by CloudSufi or and its clients

● Work with other teams and Architects in the organization and assist them on technical Issues/Demos/POCs and proposal writing for prospective clients

● Contribute towards the creation of knowledge repository, reusable assets/solution accelerators and IPs

● Provide feedback to junior developers and be a coach and mentor for them

● Provide training sessions on the latest technologies and topics to others employees in the organization

● Participate in organization development activities time to time - Interviews, CSR/Employee engagement activities, participation in business events/conferences, implementation of new policies, systems and procedures as decided by Management team

Storytelling platforms have not evolved with smartphones, as we still consume stories being passive observers. At Raidenbit, we are building http://onelink.to/kahaniboxapp">KahaniBox - The Netflix for interactive fiction in Indian languages. We create stories with immersive roleplay experiences that allow the audience to control how the stories unfold and end. And while doing that, we are solving some fascinating problems around decoding human psychology and understanding our audience’s content tastes using engineering and data science.

We are looking for experienced Full Stack Developers - the ones who would help us in making KahaniBox the largest interactive fiction platform globally. You would be maintaining/fixing/improving our existing and new front-end and back-end solutions while working 100% remotely in flexible timings.

Required at least 2+ years of experience in -

• HTML/CSS
• JavaScript (ES6)
• Vue.js (or an equivalent frontend framework, e.g. React/Angular)
• Node.js
• Google Cloud Platform (or any other e.g. AWS/Azure, etc).

Ideal candidate will also be experienced in

• BAAS (Firebase or equivalent) and good understanding of serverless architectures.
• RESTFul API Consumption and Development.
• Testing (unit and integration).
• Comfortable with CI, continuous deployment, Git, and project management tools.
• Experience setting up and data mining Analytics databases.

Bonus points if you have experience with TypeScript.

We are India’s fastest-growing digital trust platform offering services such as background verifications, reference checks, employee/staff onboarding, etc. We have completed more than 500+ million checks across 3000+ happy clients and since its inception, the company has shown continuous uptrend growth in an ever-changing business environment. As an organization, we are self-sustainable with positive cash flows.

At OnGrid, we are focused on redefining and reimagining Trust. We are leveraging APIs to build a digital trust platform all while being accountable that provides verified credentials instantly coming from the source directly. Having built the basic pillars of trust, we now want our imaginations to be let loose and think of avenues not explored and ways never implemented before. In this pursuit, we are looking for a motivated Staff Engineer (Backend) with experience in building high-performing, scalable, enterprise-grade applications, joining us, driving this vision, and taking it to a larger scale. If you are a visionary, always on the lookout for finding the right solutions, and a technology geek, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for.

Roles & Responsibilities -

● Develop new user-facing features.

● Work alongside product to understand our requirements, and design, develop and iterate, think through the complex architecture.

● Writing clean, reusable, high-quality, high-performance, maintainable code.

● Encourage innovation and efficiency improvements to ensure processes are productive

● Ensure the training and mentoring of the team members

● Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed.

● Research and apply new technologies, techniques, and best practices.

Requirements -

• Bachelors/Masters in Computer Science or a related field

• 5 - 10 years of prior relevant experience

• Experience with web technologies and microservices architecture

• Java, Spring framework

• MySQL, Mongo, Solr, Redis,

• Kubernetes, Docker

• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.

• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story • Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services

• Exceptional design and architectural skills

• Experience of cloud providers/platforms like GCP and AWS

• Manages the delivery of large, complex Data Science projects using appropriate frameworks and collaborating with stake holders to manage scope and risk. Help the AI/ML Solution
• Analyst to build solution as per customer need on our platform Newgen AI Cloud. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence.
•  

Designation : Technical Lead/ Architect  – Java

Experience: 6+ yrs

Location: Noida

Skills- Must have: Architect exp, design, Strong on Java, cloud, latest tech stacks, hands-on, problem-solving, communication skills, client handling, sprint planning & execution, micro services, spring

 Tech Skills Required:-

-7+ years of design/implementation/consulting experience with distributed applications.

- Experience in infrastructure architecture, database architecture, and networking

- Experience architecting/deploying/operating solutions

- Experience migrating or transforming legacy customer solutions to the cloud

- Working experience on Spring boot / similar frameworks using Java8/11

- Exposure to REST services, web sockets, SOAP services.

- Databases MySQL, PostgreSQL, NoSQL  like MongoDB, Cassandra

- Queuing Systems like Rabbit MQ, ActiveMQ, Kafka

- Implemented MicroServices using design patterns like service discovery, circuit breakers, API Gateway, open-tracing.

- Experience in Security standards like OAUTH2.0, UMA, OpenID-connect.

- Hands-on knowledge on container tools like docker, podman

- Excellent in Problem-solving & solutioning

- Excellent communication skills

- Working knowledge on either of the Top 3 cloud solutions 

Good to have:-

- gRPC

- Kubernetes/Openshift

- Pivotal Cloud Foundry, PKS

- GitHub profile with commit history.

- Certification equivalent to Solutions Architect.

• Write, test, debug and ship code and gather feedback on the scale, performance, security to incorporate back into the platform. 

• Work with the founders to identify complex technical problems and solve them. 
• Work with the product design and client experience development team to support 

them with scalable services 

• Feed into the overall mission and vision of the eParchi’s platform over the period of the coming months and years. 

• An ability to perform well in a fast-paced environment 
• Excellent analytical and multitasking skills.