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Essential Duties & Responsibilities included but are not limited to:
• Handle Level 1 and Level 2 Telephony, some Network support, and
escalations from Level
• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.
• Understanding of Network Support for Switching, Wireless and routers
• Log tickets and assist end users with technical queries, or escalate to the appropriate team
• Deployment, implementation, and ongoing support of telephony
solutions/systems with assistance of onsite tech team
• Ability to trouble-shoot and partner with other teams remotely for
resolution
• Follow up on outstanding requests and ensure timely resolution
• Involvement in scoping replacement or implementation options for client proposals
Required Qualifications
• 3-5+ years working in a Help Desk or IT support environment
• 2-3+ years of phone system/PBX experience
• 2-3+ years of SIP experience
• 2-3+ years of Network troubleshooting experience for LAN/WAN
• Some desirable telephony qualifications or experience in any of the
following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk
(Training will be provided on major solutions that we use)
• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet
• Excellent verbal and written skills to both customers and internal staff
• Proactively identify and resolve problems, using documented or
researched answers and providing resources to other IT staff and users
• Organizational and prioritization skills
• Demonstrated ability to quickly learn new job-related tasks
• Ability to work effectively in a team atmosphere as well as alone
depending on shift placement.
What do you need for this Role?
• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.
• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.
•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.
Systems Administrator Job Description
Saankhya is an Information Technology Consulting company focused on implementing Enterprise Resource Planning solutions. Saankhya aims at bringing value to customers through optimum utilization of technologies. We’re seeking a systems administrator who’s willing to further develop technological skills and experience. This person will handle the daily IT Operations, support internal users, ensure the availability of IT services, install/deploy software, hardware support.
Objectives of this role
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Handle and response to the User requests and provide solutions on timely manner
- Laptop Allocation / Deallocation to the employees with all the required softwares
- IT asset Inventory Management which includes hardware and software details
- Manage the user accounts ids in Azure AD
Responsibilities
- Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Monitor cloud services, network health and respond to hardware issues as they arise;
- Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
- Address the user requests and other teams’ members requirement with troubleshooting to identify root cause, and provide technical support when needed
- Perform routine and scheduled audits of all systems, including backups
Required skills and qualifications
- Good Communication Skill
- Sel-Driven
- Knowledge of Cloud Infrastructure, Networking and Windows Environment
- Should have good troubleshooting skills
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in information technology or computer science
- Knowledge of Windows System administration, Azure AD and cloud
- Professional certification
- Certification of Windows or Cloud
Company profile.
Actuate Microlearning is a thirteen-year-old HR-Tech and Learning solution, operating in the B2B space, providing the following solutions to our clients:
- eLearning (off-the-shelf and custom)
- Gamified learning
- Learning Management Systems (under the brand name CalyxLMS)
- 360-degree surveys (under the brand name Calyx360)
- Standalone and blended-format instructor-led trainings (under the brand name CitrusLearning Systems)
Our client list includes top brands in across industry verticals, including the top BFSI, Pharmaceutical, Manufacturing, Logistics, Automotive, Consumer Goods, Consumer Durables, IT, ITES, eCommerce, Retail, Public Sec, Petrochem., Infrastructure, firms
We are a highly ambitious, steadily growing and profitable organization with a focus on employee development and well-being.
Our work culture and employee policies are designed to ensure our employees are happy, productive and growing in skill and character.
Job Summary:
Are you passionate about revolutionizing the HR-Tech and Learning space? Actuate Microlearning, a thirteen-year-old B2B Learning solutions provider, is seeking a talented Full-Stack Developer to join our innovative team. In this role, you will be at the forefront of developing and maintaining our Learning Management System (LMS), implementing robust security measures, and elevating the overall UI/UX.
Key Responsibilities:
- Front-end and Back-end Development: Spearhead the development of both the front-end and back-end of our Learning Management System (LMS), ensuring a cohesive and user-friendly experience.
- Security Implementation: Implement comprehensive security measures to safeguard user data, ensuring the confidentiality and integrity of information within the LMS. (Good to have)
- UI/UX Enhancement: Play a key role in enhancing the User Interface (UI) and User Experience (UX) of the LMS, creating an engaging and intuitive learning environment.
- System Maintenance and Updates: Take charge of maintaining and updating the system to ensure it aligns with industry standards, remains technologically advanced, and meets evolving user expectations.(Good to Have)
Qualifications and Skills:
- Master’s or Bachelor's degree in Computer Science, Computer Engineering, Information technology, Computer Applications or a related field.
- Proficiency in HTML, CSS, JavaScript, and PHP, MySQL databases and optimizing database performance
- Proven 2 plus experience in Full-Stack Development.
- Expertise in front-end and back-end technologies.
- UI/UX design proficiency.
- Continuous learner with the ability to adapt to new technologies.
Techweirdo delivers AI models & enterprise solutions, globally for mid to large-scale organizations.
We offer consultation, services, and products to holistically address the digital transformation goals of an enterprise.
We are currently hiring passionate, senior IoT cloud engineers on behalf of one of our large customers to help them find the best-fit talent and create technologically challenging, visually delightful, and easy-to-use digital products in a fast-paced environment.
Skills/ Role Requirements:
- Good hands-on experience on Azure IoT Gateway/ IoT Hub development
- Good hands-on experience to Azure functions, Azure event hub, Azure IoT Edge, and Cloud Platform Security
- Strong knowledge of C# .NET
- Industrial IoT experience is a must
- Device Communication knowledge with exposure to different protocols is an advantage
- Good communication skills as this position require consistent interaction with business stakeholders and other engineers
- Hands-on experience in optimization, architecture, building scalable real-time data pipelines is a plus
- 5 years plus relevant experience
Perks:
- Surrounded by curious learners: With a Growth Mindset as our core strength, we created a learning environment with curious tech learners.
- New challenges every day: There is no ordinary day at TechWeirdo, if you like solving problems, then this is the right place for you.
- Zero micro-management, limited supervision: We encourage our team to take on challenging tasks and solve complex problems by taking ownership of their tasks. We trust our team to take calculated risks.
- Great networking: You will be connected with c-suite executives of top organizations while working with our winning team.
- Building technology how you want, when you want: We welcome people who see things differently as they are the one who has the ability to change the world.
Experience: 2 to 8 Years
Technical skills:
> Experience in L2, L3 Networking / Datacom Protocols.
> Experience in Python Scripting is Must.
> Experience in QA Automation Testing.
Note: Direct & Permanent role with us & it’s a hybrid model work culture.
Please acknowledge the mail with the below details & also share your updated CV :
Total Experience :
Python Automation Testing Exp :
Networking Experience:
Current CTC:
Expected CTC:
Notice Period:
Fine with Hybrid model ( 3 days work from the office ) Yes / No :
Fine with the location – Madiwala happiest mind office – Yes / No :
Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment to maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Handling escalations from employees in an efficient and friendly manner
- Ensuring Policy creation and management for IT operations and Network management
- Firewall handling – Sophos preferred – Master/ Slave configuration, setting up from scratch
- Setting up wifi access network (Ruckus ZoneDirector preferred)
- Managing Servers, PCs and Laptops (setup, configuration, maintenance) running Microsoft Windows, MacOS and Ubuntu Unix
- Setting up and configuring peripherals like Printers and Scanners
- Basic troubleshooting of computers and peripherals
- Google Suite / Workplace - Managing an organization in GSuite
- Managing internet connections including DSL and Leased Lines.
- Setting up downtime alerts, backup configurations
- Managing network infrastructure like cabling, connection points, adding routers and/ or switches as needed
- Creating OS images
Desired Candidate Profile
What you need to have:- A Bachelor’s Degree with relevant experience is a must
- You should have 3 - 5 years professional work experience in managing IT infrastructure
- Well versed with setting up and maintaining cloud based solutions for following
- Data Loss Prevention (McAfee preferred)
- End Point Protection (McAfee preferred)
- End point management (Intune preferred)
- Active Directory (Azure AD preferred)
- Unix based anti-virus software (Sophos preferred)
- Good understanding of image creation of Windows, Mac and Unix machines with pre-configured software
- Experience with PAM (Privileged Access Management) tools
- Well versed with audits and compliance (ISO 27001 or similar)
- Good experience of Asset Management
- Hands on experience on creating reports using excel sheets (Google Sheet/ Microsoft Excel), pivot tables, vlookups
- Familiarity with Shell Scripting/ Windows Automation via task scheduler etc.
Experience: 12 - 20 years
Responsibilities :
The Cloud Solution Architect/Engineer specializing in migrations is a cloud role in the project delivery cycle with hands on experience migrating customers to the cloud.
Demonstrated experience in cloud infrastructure project deals for hands on migration to public clouds such as Azure.
Strong background in linux/Unix and/or Windows administration
Ability to use wide variety of open source technologies.
Closely work with Architects and customer technical teams in migrating applications to Azure cloud in Architect Role.
Mentor and monitor the junior developers and track their work.
Design as per best practices and insustry standard coding practices
Ensure services are built for performance, scalability, fault tolerance and security with reusable patterns.
Recommend best practises and standards for Azure migrations
Define coding best practices for high performance and guide the team in adopting the same
Skills:
Mandatory:
Experience with cloud migration technologies such as Azure Migrate
Azure trained / certified architect – Associate or Professional Level
Understanding of hybrid cloud solutions and experience of integrating public cloud into tradition hosting/delivery models
Strong understanding of cloud migration techniques and workflows (on premise to Cloud Platforms)
Configuration, migration and deployment experience in Azure apps technologies.
High Availability and Disaster recovery implementations
Experience architecting and deploying multi-tiered applications.
Experience building and deploying multi-tier, scalable, and highly available applications using Java, Microsoft and Database technologies
Experience in performance tuning, including the following ; (load balancing, web servers, content delivery Networks, Caching (Content and API))
Experience in large scale data center migration
Experience of implementing architectural governance and proactively managing issues and risks throughout the delivery lifecycle.
Good familiarity with the disciplines of enterprise software development such as configuration & release management, source code & version controls, and operational considerations such as monitoring and instrumentation
Experience of consulting or service provider roles (internal, or external);
Experience using database technologies like Oracle, MySQL and understanding of NoSQL is preferred.
Experience in designing or implementing data warehouse solutions is highly preferred.
Experience in automation/configuration management using Puppet, Chef, Ansible, Saltstack, Bosh, Terraform or an equivalent.
Experience with source code management tools such as GitHub, GitLab, Bitbucket or equivalent
Experience with SQL and NoSQL DBs such as SQL, MySQL.
Solid understanding of networking and core Internet Protocols such as TCP/IP, DNS, SMTP, HTTP and routing in distributed networks.
A working understanding of code and script such as: PHP, Python, Perl and/or Ruby.
A working understanding with CI/CD tools such as Jenkins or equivalent
A working understanding of scheduling and orchestration with tools such as: kubernetes, Mesos swarm or equivalent.












