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Leading IT solutions provider with global reach and workflow
Job Description:
We are seeking an experienced NetSuite Developer with strong hands-on experience in SuiteScript, workflow management, and PDF handling. The ideal candidate will also have proficiency in Celigo integration and excellent English communication skills.
Key Responsibilities:
- Develop and customize NetSuite solutions using SuiteScript 2.0 and 2.1.
- Design, implement, and manage complex workflows within NetSuite.
- Handle PDF generation and customization within NetSuite.
- Integrate third-party applications and automate processes using Celigo.
- Collaborate with cross-functional teams to gather and analyze business requirements.
- Provide technical support and guidance for NetSuite-related issues.
Requirements:
- Proven hands-on experience with SuiteScript 2.0 and 2.1.
- Strong expertise in NetSuite workflow management and PDF handling.
- Solid experience with Celigo integration tools.
- Excellent verbal and written English communication skills.
- Ability to work independently and in a team-oriented environment.
Preferred Qualifications:
- NetSuite certification or relevant technical certifications is a plus.
- Familiarity with other integration tools and platforms.
We are seeking a talented specialist to help design and implement a cutting-edge automation and tracking ecosystem using GoHighlevel software, integrated with the powerful PhoneBurner power dialer. This short-term project comes with the potential for future opportunities and offers flexible working hours, making it perfect for a dynamic and skilled individual looking to make a significant impact.
Project Overview:
Part 1 - Design Phase:
- Grasp our vision for the ultimate automation ecosystem.
- Craft a comprehensive plan to maximize GoHighlevel's capabilities.
- Seamlessly integrate PhoneBurner power dialer using meaningful webhooks.
- Provide expert insights on GoHighlevel’s limitations and capabilities.
- Share best practices for automating follow-ups, appointment scheduling, and lead/task assignments.
- Outline key metrics and effective monitoring strategies.
Part 2 - Implementation Phase:
- Bring the approved design plan to life.
- Set up and configure GoHighlevel and PhoneBurner integration.
- Implement automation workflows and reminders for agents.
- Ensure smooth lead and task assignments to team members.
- Configure robust tracking and reporting of key metrics.
- Deliver comprehensive training and documentation for ongoing management.
Requirements:
- GoHighlevel software certification.
- Experience with PhoneBurner or similar power dialers.
- Strong understanding of automation and CRM integration.
- Ability to design and implement complex workflows.
- Excellent communication skills to explain GoHighlevel’s capabilities and limitations.
- Experience in setting up webhooks for integrations.
Complete this form to apply:
https://docs.google.com/forms/d/e/1FAIpQLSdOYq1xLowhrkqBaXaDEb2y8Cb5r4m2uZd76ky94uXJXG9xHA/viewform
Job Description
[Job Overview]:
● Perform role of MDG senior functional consultant SAP S/4 Hana ABAP skills will
also be good
● [Primary Skills]: SAP MDG domain in scope - Business Partner and Material
Expertise in any std master data domains like material, Business partner
Customer & supplier.
● Functional configuration of MDG like change request, BRF+ workflow
development, data model enhancements, MDGFPM config, etc Support domain
data replication process.
● Facilitate MDG data load and distribution. Understanding of the impact of the
enterprise on decisions made in MDG.
● Minimum 2 full lifecycle implementations in on Business partner Customer and
supplier and Material master domain.
● Hands-on experience in extending the data models, custom entities, and
attributes.
● Good to have knowledge of earlier versions of MDG and S/4 HANA Responsible
to interact with Business and to gather business requirements and accumulate
information.
● Good analytical skills, strong interpersonal and communication skills.
[Good to have Skills]:
JLPT N3 or N2 certified SAP S/4 Hana ABAP skills or debugging skills
[Responsibilities and Duties]:
● Actively engage with the client team by participating in the business process
discussions, understand the current processes, pain points and new
requirements to design an effective solution in S/4HANA.
● Lead the functional / technical consultants in ensuring successful delivery of the
SAP Solution and ensure deliverables for MDG are successfully handed over for
the closure of the project.
● Identify and escalate issues and risks within project structure as soon as
discovered and not just when the delivery is due
● Prepare Key user & End user training and workshop materials and conduct the
meetings Ensure documentation of all key project deliverables and execute
smooth transition plan to the Application maintenance team
● Support Effort Estimation, Solution Standardizing, conduct Training, Mentoring
and Coaching junior team members Strong client facing experience, Analytical
mind-set with a strong eagerness to learn and able to translate requirements into
designs and code / configuration
● Demonstrates excellent communication skills, both oral and written Open to work
in shifts and flexible to support during weekends / holidays in case of urgency
One of the Big Four Accounting Organization
Title/ Role: Power Apps Technical Consultant
Experience: 4-9 Years
Work Location: Bangalore, Noida, Gurgaon
Notice Period: Immediate to 30 days Max
Mandatory Skills: Power Platform Development, Power Apps, Power Automate, Power BI, MS D365 CE, CRM, SharePoint, Integration
Job Description:
The Integration Technical Consultant is responsible to work with business solution architects and project team to execute integration project activities on Shell projects. The incumbent will establish close working relationships with Technical Leads, Architects, business IT, third parties and external delivery partners to successfully deliver enterprise integration technical projects in Shell.
As a Power Apps Developer, you are able to design, test and deploy Power Apps (Canvas, Model-Driven, Portal)
Job Requirements:
- Power Apps Technical expert with experience in IT industry, as well as proven skills in technical consulting. Be able to show skills across advising, scoping, designing and defining projects which are either complex or broad in scope.
- This is a wide-ranging role where you’ll be able to flex your technical and professional skills, as you confidently oversee Shell’s computing strategy for end user productivity and help us lead on standards for cloud consumption
- Develop Power Apps solutions on the Microsoft Power Platform, including Common Data Service (CDS), Power Apps and Dynamics 365 CE
- Experience in developing new Power Apps model-driven and canvas apps as well as enhancing existing apps
- Development knowledge on CRM Plugins, CRM Workflows
- Development knowledge on PCF Controls for both canvas and model driven apps
- Strong development knowledge on customization of Views/forms using JavaScript
- Strong development knowledge on Microsoft stack especially C#, ASP.NET, Azure and Office 365.
- Ability to create custom connectors for Power Automate
- Experience with SharePoint integration scenarios with Power Apps and D365
- PowerBI report development
- Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
- Connecting data sources, importing data, and transforming data for Business intelligence.
About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
- 5 to 7 years of professional experience in Siebel design and development
- 4 years of at least working experience in public sector eServices implementations
- Low/No-Code development experience
- Hands-on experience in Siebel 8. x configuration (including Siebel Tools, workflows, Siebel Scripting, Run time Events, DVM, and Siebel Open UI) is required
- Hands-on experience in Siebel EAI Technologies HTTP, FTP, XML Transports, Web Services, and Integration workflow Processes.
- Experience in Siebel Scripting (eScript/SVB), Business Services, & using Siebel Adapters/Connectors/APIs
- Experience in JQuery and Ajax is highly preferred
- Siebel BI Publisher reports, contracts and agreements experience is highly preferred
- Functional experience of Siebel 8. x Application is preferred
- Knowledge/experience in analyzing and transforming business requirements into functional design is preferred
- Knowledge/experience in MS CRM Dynamics is preferred
Interact with clients to understand business requirements
Demonstrate MSCRM solution capabilities to the client
Conduct business process analysis and create Fit/Gap report
Create Solution design to address client business, interface, and
performance requirements
Advise on complex MS Dynamics CRM business cases and propose
comprehensive solutions based on MS CRM, 3rd parties and
customizations
Create functional requirement and functional design for customizations
Create estimates for implementation tasks
Learn our client’s business, their organization, systems, challenges,
and goals
Craft the technical vision by mapping requirements to technical capabilities
Build prototypes andproofs of concept (POC) to validate technical and
solution decisions
Lead client facing and internal training (technology training and/or
application specific training)
Contribute to continuously improving IP and demoware through creating
reusable templates, sharing of knowledge, and building reusable demos
Be an innovator who can create innovative solutions using out-of-the-
box thinking
Assist sales and presales teams to prepare proposals, participate on client
presentations and support business development and the sale of
professional services when necessary
Estimate and design staffing for proposed solutions
Responsibilities
Your Technical & Non-Technical Experience Includes:
Experience as an MS Dynamics CRM consultant in a client-facing role for
MS Dynamics top tier or similar consulting organization is highly desirable
Hands-on experience in designing, configuring, or administering MS
Dynamics CRM required
Proven experience on customising and configuring Microsoft Dynamics 365
CRM
Proven experience on implementing C# plugins and JavaScript.
Proven experience on creating Microsoft flows
Employment Type
Full-time
Experience
2-3 Years
Industry
Software Development
Job Location
Hyderabad
Remote work possible
Hands-on experience in using XRM toolbox.
Proven experience in integrating websites or any landing pages to dynamics
365
Expert level – D365 Field Service and sales strongly desired
Knowledge of Remote Assist/Guides or other similar Mixed Reality
applications is beneficial
Understanding of IoT/Connected Field Service
Experience of implementing integrated Dynamics 365 solutions
Document Core Pack
Proven experience on customising and configuringDynamics Portals
Knowledge of how and when to use plugins, workflow, and JavaScript
assemblies
Modern Workplace (SharePoint / Teams) experience would be ideal
Proven record of accomplishment in operating as a player– accountable for
driving specific deals
Superior communication and personal leadership skills in a high growth
environment
Qualifications
B.Tech or any equivalent degree
Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe, and Middle East.
Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customersIntuitive is the fastest growing top-tier Cloud Solutions and Services company
SharePoint Administrator JD:
- Managing and checking the overall server health and functionality
- Administration activities on SharePoint Server 2010, 2013, 2016, 2019, SPO
- Migration of SharePoint sites from on-premises to Online
- Migration of SharePoint designer workflows to Power Automate
- Creating and Managing Modern SharePoint sites
- Managing SharePoint permissions
- Setting up alerts and enforcing policies
- Auditing your SharePoint environment
- Identifying and reporting governance violations
- Understanding Office 365 identities, groups, and permissions
- Having knowledge on other technologies besides SharePoint in Office 365
- Strong expertise in Salesforce.com configuration modules like Roles, Profiles, Security & User Setup, Custom Objects, Tabs, Workflows, Approval Processes, Reports & Dashboards.
- Strong on technical proficiency in Salesforce.com tools and features like SOQL, Apex API, Visual Force, Triggers, Web Services, Batch Apex.
- Ability to leverage experience with web services and the cloud to build integration points between Salesforce and External systems.
- Experience in migration of objects/metadata from one (development/sandbox) organization to another (Sandbox or production) using Change-Sets, Eclipse IDE.
- Good problem-solving skills and ability to give optimal solutions.
- Lightning component development, Lightning design development.
- Salesforce platform experience (Sales Cloud, Service Cloud, General Configuration, etc…)
- com development experience (APEX, Visualforce, Portals / Communities)
- Deep understanding with technical capabilities of Visual Force, APEX APIs, APEX Triggers, and APEX Web services.
- Excellent written, verbal presentation and organizational skills, ability to interface with all levels and business units.
- Must work independently in complex fast paced environment to ensure quality and timeliness of system information.
- com Certifications (Developer and Architect) is additional advantage.
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Commercial Lending provides a key ingredient in determining a Bank’s / FI’s profitability. The business is quite dynamic and posed with many challenges around Automation, Decisioning, Workflows and disconnected Processes to name a few. Solving these real-world problems with best of the breed technology stack, the team is quite dynamic, versatile and self-equipped with a variety of skills. The Job might be the right fit for you if:
You enjoy solving problems and create solutions
If you don’t know the answer, you will dig until you find it
You love learning about processes and ideating them
What you will be doing
- Configure, test and implement workflows supporting configuration and business features in FIS Loan Origination System.
- Coordinate with business experts (Business Analysts, Product Owners, Product Managers) to gather functional specifications and accordingly get them designed and build in product using native workflow tool and by harvesting CMMN and BPMN
- Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
- Build the executable processes with limited requirement to showcase business.
- Work with architects and team leads to design & implement appropriate technical solutions.
- Collaborate with testers to analyze defects, verify behavior, and resolve issues.
- Identify, re-engineer and document business processes and metrics and identify improvement opportunities where existing processes / workflows may be streamlined or improved to deliver greater effectiveness and efficiency.
- Develop, maintain and distribute business process workflows documentation to stakeholders.
- Assess and project the impact of system changes on users and internal and external clients or stakeholders.
- Be a SPOC for managing and maintenance of these Processes, Workflows while building and contributing to these within Product in an Agile manner. Attend all the relevant scrum ceremonies.
- Tailors user screens for each process activity to enable end users to interact with Application.
- Work as an independent team member, capable of applying judgment to plan and execute your tasks.
- Isolate and resolve complex configuration issues.
- Train internal employees or external clients on processes, BPMN and CMMN principles or practices. Conduct one-on-one or classroom training depending upon the size or desire of the audience.
What you bring:
Skills
- Good database skills with excellent query writing skills.
- Deep Understanding of case life cycle management, business process management (BPM).
- Exposure to form design including Java, HTML, CCS, XML, JSON and Angular.
- Knowledge of APIs (REST & SOAP).
- Excellent analytical, decision-making, problem-solving, and time management skills.
- First-rate verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
- Ability to meet deadlines and communicate status appropriately and timely.
- Ability to travel.
- Desirable to have exposure towards to prominent workflow tools like
Qualifications
- Degree or equivalent
Competencies
- Fluent in English
- Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Able to create clear technical specifications from business requirements
- Organized approach – manage and adapt priorities according to client and internal requirements
- Excellent co-ordination and management skills
- Enthusiastic, highly motivated and detailed oriented with "can do" attitude
- Innovative Contributor – able to identify & suggest & drive improvements with team (locally & globally)
- Must be able to perform under pressure
- Willing to work in Flexible schedule, as the role is part of a global team
What we offer you
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.
They provide both wholesale and retail funding. PM1
- 2+ years of experience
- Excellent technical skills on Salesforce or similar applications which include building customized applications using JAVA, MIcroservices, Apex classes and Triggers, Visualforce Pages, Apex Jobs, Lightning Component, Integration, Process Builder or configure components/Flexi pages to implement expected functionality.
- Worked with different tools like Copado, Data loader, Jira, VS Code, Eclipse, SonarQube, etc.
- Able to Manage deployment activities, code review, and deployment using data loader
- Implementation of Entitlement and Milestones, platform events, visual flows, etc.
- Implement web services using REST API/SOAP API.
- Inbound / Outbound Integration.
- Involvement in Solution designing and Estimations.
- Create Email Templates, Page Layouts, Record Types, Custom Fields, Lightning Record Pages, etc.
- Performed pre-deployment and post-deployment activities.
- Experience in Workflows, custom metadata
- Implementing DevOps in Enterprise application
- For Support Developer – Problem-solving mindset
Good to have –
- BFSI industry experience
- Agile project management experience
at Progneur Technologies Pvt Ltd
ROLE REQUIREMENTS :
- Good knowledge of Teamcenter Data Model & BMIDE configuration
- Strong experience in Configuration and Administration of one or many Teamcenter modules like Access Manager, Organization, Query Builder, Workflow Designer, Structure Manager, Change Management, Preferences, Stylesheets and Classification
- Configuring CAD Managers
- Experience in SAP/ERP Integration using T4S or T4EA configuration experience preferred
- Import/Export Administration (Like PLMXML) preferred
- Good knowledge of Teamcenter & AWC Architecture. Hands-on installation experience on 4 tier, AWC & Dispatcher preferred
- Configure & Build solutions on Teamcenter to meet business process and customer requirements.
- Responsible for delivery of technical solution that spans Teamcenter and integrations with Teamcenter.
- Good understanding of Product Life Cycle Management concepts and their application in the area of Mechanical Design, Manufacturing process management, Bill of Materials, Document Management, Product change/configuration management and collaborative product development
- Experience of performing deployment in non-production & production environments preferred
- Able to prepare deployment & user document
- Provide training on Teamcenter to users
- Good Communication
- Strong Analytical capability
- Team Player
- Should be able to mentor Juniors
Job Description:
Experience - 2 to 5 Years
- Sound understanding of Google Cloud Platform
- Should have worked on Big Query, Workflow or Composer
- Experience of migrating to GCP and integration projects on large-scale environments
- ETL technical design, development and support
- Good in SQL skills and Unix Scripting
- Programming experience with Python, Java or Spark would be desirable, but not essential
- Good Communication skills .
- Experience of SOA and services-based data solutions, would be advantageous
Oracle Apps Technical :
Experience Required : 2 - 6 Years
Job Location : Thane
Role and Responsibilities :
- Check the Cmg's and take the requirements from functional consultants and users.
- As per business logic (MD50) do change existing reports and develop the new reports.
- Developing new packages, procedures, functions and updating existing packages and procedures, functions.
- Developing the workflows.
- Developing the API's as per business logic's for data updates.
- Developing the data extraction automation programs (.sql files developments) for data extractions.
- Prepare the test cases and migration documents for migrating objects.
Education and experience :
- Bachelor's Degree in IT/ Computers/ Science or Master's in Computer required.
- 2 - 5 years of relevant experience on Oracle Apps Technical.
- Candidates must have hands on experience on Oracle RDF/XML/Pl-SQL Reports, D2k Forms, Workflow, OAF, And functional knowledge on O2C & P2P.
We @ Wroots Global, are happy to bring you below requirement from our client
Kindly go through the JD and share your updated resume as discussed to take this forward.
Enclosing detailed JD for your reference.
What you’ll do
Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to): o Work with Clients to assess requirements
Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting
Develop customer specific solutions where necessary and document them
Proactive problem diagnosis, troubleshooting and resolution
Create Implementation plans for new and existing clientsKnowledge transfer/Training to customers on solution implemented
Product Installations, Upgrades and Configuration activities
Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don’t have dedicated Project Managers
Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally
Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
Act as a Development lead point of contact with Digital Marketing Consultants
Learn multiple Adobe Digital Marketing Solutions and provide multi-product Enablement and Integration solutions to strategic clients
Work with Digital Marketing Consultants to make recommendations in regards to Digital Marketing Suite technical implementations
Support additional team members by mentoring and teaching
Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Service to your clients
What you need to succeed
Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)Programming experience (Javascript / Java / VB / C# / PHP)
Knowledge on Web Technologies like HTML, CSS would be a plus
Good communication skills to ensure effective customer interactions, communications, and documentation
Self-starter - Organized and highly motivated
Fast learner, ability to learn new technologies/languages
Knowledge of HTML DOM manipulation and page load events a plus
Project Management skills a plus
Ability to develop creative solutions to problems
Able to multi-task in a dynamic environmentAble to work independently with minimal supervision
Experience leading team members will be a plus
In-depth knowledge of OData and SAP NetWeaver Gateway,
Excellent knowledge of RFC, BAPI, BADI, BDC, User Exits, and enhancement points,
Strong exposure to system integration via EDI/ALE/IDOC.
Experience in legacy ERP migration and data migration processes (eg. upload, validation, tools: LSMW, eCATT),
Experience in SAP version ECC 6.0, ABAP Programming, Data Dictionary, ADOBE Form, SMARTFORMS, SAPScript, Module Pool Programming, ALV, Web Dynpro and SAP Workflow,
Good understanding of FI, CO, MM, PP, SD, QM, IM and WM objects and functional areas,
Be comfortable in working under the pressure of tight project deadlines,
Strong communication with varying levels of audiences both written and verbal,
Ability to make evaluations & recommendations of alternatives (options, pros/cons & recommendations),
Perform production support activities