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Job Description:
We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!
Key Responsibilities:
📞 Customer Support:
👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.
👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.
👉🏻 Assist customers with product information, order status, and other related queries.
📲 Communication:
👉🏻 Maintain positive and professional behavior with customers at all times.
👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.
👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.
😇 Issue Resolution:
👉🏻 Identify and resolve customer issues efficiently.
👉🏻 Escalate complex issues to the appropriate departments when necessary.
👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.
🛒 Order Management:
👉🏻 Assist customers with order placements, modifications, and cancellations.
👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.
👉🏻 Handle product returns, exchanges, and refunds as per company policies.
✍🏻 Product Knowledge:
👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.
👉🏻 Provide accurate information to customers about product features, benefits, and usage.
Requirements:
🖥 Technical Skills:
👉🏻 Familiarity with customer service tools and software.
👉🏻 Basic knowledge of CRM systems.
👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.
👩💼Experience:
👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).
👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).
👨💼Personal Attributes:
👉🏻 Strong problem-solving skills.
👉🏻 Ability to work independently and as part of a team.
👉🏻 High level of integrity and professionalism.
👉🏻 Patience and empathy in dealing with customer concerns.
How to Apply:
Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8
We look forward to welcoming a new member to our dynamic team!
About Us
Nimesa is a fast-growing enterprise software start-up founded by ex-Netapp, EMC, and Oracle executives, that is looking to revolutionize Disaster Management of cloud-native applications through its proprietary patent pending and award-winning ADM (Application Data Mesh) technology.
We help our customers to instantly recover their cloud environment after any catastrophic event such as cyber-attacks, outages, or human error.
We cater to top Industries like BFSI, Fintech, E-commerce, Medicare, and SaaS to protect their Business Continuity and investment in AWS and other Cloud Platform.
Key Responsibilities
- Assist in the design and development of user interfaces for web applications.
- Collaborate with the development team to create wireframes, mockups, and prototypes.
- Support user research efforts by conducting surveys, interviews, and usability testing.
- Contribute to the creation of engaging presentations and marketing materials.
- Develop graphics for various marketing channels including social media, email campaigns, and website.
- Work closely with cross-functional teams to ensure design alignment with business goals.
- Learn and grow by actively participating in team meetings and design critiques.
Qualifications
- Pursuing/Completed a degree in Graphic Design, HCI, Visual Communication, or related field.
- Basic understanding of design principles and best practices.
- Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, Canva, or equivalent.
- Strong communication skills with the ability to effectively articulate design ideas.
- Ability to work independently as well as collaborate in a team environment.
- Eagerness to learn and grow in the field of designing.
- Availability to work in the office.
Benefits
- Gain valuable hands-on experience in designing in a supportive and collaborative environment.
- Work on real-world projects and make meaningful contributions to our products.
- Opportunity to learn, understand about your strengths, and enhance your skills.
- Potential for future full-time employment based on performance and company needs.
Please find the JD for Instructional designer position below:
Job Title: Instructional Designer & Content Developer
Location: Mumbai, Maharashtra
Job Type: Full-Time, Permanent
Experience: Minimum 3 years as an Instructional Designer
Responsibilities:
1. Apply instructional design theories, such as ADDIE, Bloom's Taxonomy, and adult learning principles, to create effective and learner-centric training materials.
2. Demonstrate a solid background in e-learning design principles, staying updated on industry trends and best practices.
3. Collaborate with stakeholders to identify learning objectives and analyze the target audience's needs, characteristics, and existing knowledge.
4. Develop visually appealing and interactive storyboards using MS PowerPoint to outline the flow and structure of e-learning modules.
5. Create engaging and compelling scripts and narrations for instructional videos, ensuring alignment with learning objectives.
6. Develop instructional materials, including presentations, e-learning modules, videos, and assessments, ensuring they are engaging, informative, and meet the defined learning outcomes.
7. Proficiently use Articulate Storyline to design and develop interactive e-learning modules that enhance the learning experience.
8. Edit and enhance video content using Camtasia, ensuring a seamless and engaging visual experience for learners.
9. Possess a strong understanding of Learning Management Systems (LMS) and the ability to integrate e-learning content into various platforms.
10. Communicate complex ideas effectively through clear and concise written content, ensuring a high standard of English proficiency.
11. Gather feedback from learners and stakeholders to refine and enhance instructional materials, making improvements based on constructive input.
12. Stay informed about industry trends, educational technologies, and instructional design methodologies, participating in professional development opportunities.
Qualifications:
1. Bachelor's degree in Instructional Design, Education, or a related field, or certification or diploma in Instructional Design.
2. Strong understanding of instructional design principles and adult learning theories.
3. Proficiency in using instructional design software and tools (Articulate Storyline, Camtasia, Adobe Illustrator).
4. Excellent communication and collaboration skills.
5. Excellent problem-solving skills and the ability to work independently as well as collaboratively in a team.
Responsibilities:
-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.
- Ensure the smooth functioning of facilities, services, and amenities provided to members.
- Handle member inquiries and resolve operational issues promptly.
- Collaborate with the community team to create a positive and productive workspace environment.
- Oversee facility maintenance and coordinate with vendors.
- Assist in budget management and cost control.
- Implement operational policies and procedures.
- Maintain high levels of member satisfaction through exceptional service delivery.
- Support and contribute to community-building efforts within the WORKIE space.
- Exceptional writing and communication skills
- Proficient in G-suite (Sheets, Docs, Slides)
- Will be closely working with Engineering Manager.
- Organize, schedule, and prepare for meetings, including gathering documents and attending to the requirement of meetings.
- Ability to understand organizational workflows and processes.
- Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
- Maintain confidential and sensitive information.
- Attend meetings and take notes of discussions; prepare the initial draft of minutes and summaries.
- Complete various special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.
- Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.
We are looking for someone who can develop marketing assets eg. Corporate Decks, Investor decks, and product presentations, and the person who will be responsible for maintaining a library for the same.
Mid-Level Marketing Assets Developer & Curator (B2B Telecom Market)
Position Overview:
We are seeking a skilled and creative Marketing Assets Developer & Curator to join our dynamic at
Globe Teleservices Pte. Ltd. As a key member of our marketing team, you will be responsible for
the creation and development of various digital marketing assets such as corporate profile &
investors decks, product literature -Brochures. Your role will be critical in crafting visually engaging
and compelling presentations that effectively communicate the value propositions of our tech
solutions to clients, investors, and other stakeholders to drive business growth. At the same time
maintaining a library or database of marketing materials, ensuring they are up to date and easily
accessible to the marketing team and other departments.
Job Description:
Marketing Assets Creation & curation: Develop and design visually appealing corporate decks,
investors decks, and product decks that align with our brand guidelines and effectively showcase
our B2B tech solutions. Manage and maintain a library of marketing collateral, ensuring that
materials are up-to-date and readily accessible for internal and external use.
Content Collaboration: Collaborate with cross-functional teams, including product managers, sales,
and in house marketing designer, to gather necessary insights, data, and technical information to
create content that resonates with our target audience.
Visual Storytelling: Utilize your creative skills to visually represent complex technical concepts and
data in a clear and concise manner, ensuring ease of understanding for both technical and non-
technical audiences.
Branding Consistency: Ensure all digital assets adhere to our brand identity, messaging, and style
guidelines, maintaining a consistent and cohesive brand image throughout.
Market Awareness: Stay up-to-date with industry trends, market developments, and customer
needs to ensure our digital assets remain relevant and effective in conveying our value proposition.
Presentation Enhancement: Continuously explore innovative ways to enhance the visual impact of
presentations through the use of graphics, images, animations, and other multimedia elements.
Quality Assurance: Review and proofread digital assets to maintain accuracy, grammar, and overall
quality, presenting a professional and polished final product.
Deadline Management: Work efficiently to meet project deadlines, multitasking across various
projects and ensuring timely delivery of digital assets.
Team Management: Individual Contributor reporting to Sr. Mgr. Marketing Communication.
Qualifications and Skills/ Experience & Expertise:
Bachelor's degree in Marketing, Graphic Design, Communications, or a related field.
Proven experience 2-4 years in creating and designing corporate decks, investors decks, and
product literature for B2B SaaS /tech solutions providers.
Proficiency in presentation software (e.g., PowerPoint, Keynote) and graphic design tools (e.g.,
Adobe Creative Suite).
Strong visual storytelling and data visualization skills.
Excellent attention to detail and ability to adhere to brand guidelines.
Solid understanding of B2B tech solutions and their value propositions.
Creativity and a keen eye for aesthetics and design trends.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Ability to manage multiple projects and meet tight deadlines.
A proactive and self-motivated individual with a passion for innovation in visual communication.
Familiarity with the Telecom industry & products like CPaaS, UCaaS, A2P messaging will be an
added advantage
Excellent communication and collaboration skills, with a keen eye for detail and design aesthetics.
Key Deliverables:
Marketing Collaterals: Create high-quality product literature and marketing collaterals.
KPI: Timely delivery of visually appealing, engaging, and on-brand marketing materials.
Content Effectiveness: Monitor & measure the impact of marketing content on lead generation and
brand awareness.
KPI: Demonstrated improvement in lead generation metrics and engagement rates.
Brand Consistency: Ensure brand consistency across all marketing materials and channels.
KPI: Positive feedback from stakeholders on adherence to brand guidelines.
Cross-Functional Collaboration: Collaborate effectively with internal teams and external vendors.
KPI: Positive feedback on teamwork, communication, and project management.
Market Understanding: Stay updated with industry trends and customer insights to inform content
strategies.
KPI: Active participation in industry events, competitive analysis, and market research
initiatives.
Location: Vashi, Navi Mumbai
Work Duration: Monday to Friday
Education: Any graduate with digital certifications (a must)
Remuneration: Negotiable based on candidate’s level of experience.
Company Overview
Globe Teleservices, is a one-stop solution for international voice, messaging, cloud, and anti-fraud services,
catering to the ever-evolving needs of the Telecom ecosystem. With our secure and seamless interconnections,
coupled with top-notch solutions, we enable innovations that connect our global clients with the world. Backed
by years of experience in the telecom industry, we offer direct interconnections across 87 MNOs ensuring
efficient communication solutions.
Headquartered in Singapore, our rapidly growing presence extends across 25+ countries in Asia, the Middle East, LATAM, Africa, America and many more in the pipeline. Join us on this transformative journey today!
About Company
As a leading force in the telecommunications industry, GTS takes pride in empowering economies through secure and transformative technology. Our comprehensive suite of services includes international voice, SMS,cloud, and anti-fraud solutions, connecting businesses with customers worldwide and propelling them to new heights. Seamless connectivity, fortified with customizable messaging options, allows us to provide flexibility and scalability to meet diverse needs.
By harnessing the power of next-gen technology, we enable innovation
to facilitate secure and seamless connections. Our origin-based routing maximises quality, productivity, and profitability for our clients. With intelligent communications offering real-time call monitoring, cost analysis, and advanced BI tools, we ensure a cost-effective and efficient communication experience. Our dedication to excellence has earned us recognition and awards far and wide including
Tier 1 A2P SMS vendor for Mobile
Network Operators (MNO) in ROCCO’s A2P SMS Market Impact Report, CC Global Awards, Eurasia Awards and many more.
As proud members of renowned forums like GSMA, MEF, GLF, TM forum, and others, we continue to shape the future of the industry with unwavering commitment.
Headquartered in Singapore, our rapidly growing presence extends across 25+ countries in Asia, the Middle East, LATAM, Africa, America and many more in the pipeline, solidifying GTS as a global partner for cutting-edge communication solutions.
16 year old mid-market investment bank
About the Company
It is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services. We pride ourselves in being a trusted Investment bank servicing customers with the best results in advisory in their investments, the best corporates for their growth & capital need, and families in managing their wealth. Led by seasoned bankers, we work with the largest and the most reputed investors.
Location: Ahmedabad
Job Description
• Develop dynamic PowerPoint presentations in the given time frame in an accurate manner with quality.
• Develop and improve external client templates, and infographic layouts in PowerPoint, Word, and Excel.
• Format designs and transform rough slides /hand-drawn sketches into visually appealing PowerPoint Presentations.
• Formatting presentations and business-related documents as per the Equirus brand guidelines.
• Follow creative direction and actively participate in any given deliverable
Requirements
• 1 - 3 years of related experience, Graduate / Postgraduate
• Microsoft Office expert level - Word, PowerPoint, Excel
• Ability to work in a fast-paced, team-based environment with minimal supervision
Responsibilities:
- PowerPoint presentation editing/creation, extensive graphing and charting in Excel, and general desktop publishing duties.
- Help the business development team in preparing collaterals by editing business presentations to make them client ready.
- Follow design and brand standards.
- Improve and revise graphics file as necessary. Good design principles.
- Work with design team to edit educational material.
- Design and edit expert level PowerPoint presentations.
- Use deep knowledge of Illustrator, Photoshop, Excel and Word.
- Apply creative layout solutions to presentation slides.
- Execute complex and ambiguous edits with minimal direction.
- Support all design decisions with creative, strategic and/or business reasoning.
Mandatory requirements:
- Excellent design skills, and experience with formatting business presentation and documentation
- Team player.
- Preferred experience in Animation, Infographics, and Slide Designing.
- Minimum 1 year of experience of PowerPoint Designing in eLearning content development of educational Industry.
- Well versed in MS Office tools (PowerPoint, Word, Excel & Visio) is of vital importance.
- Having a workable knowledge of Adobe tools is required to work with Photography, Illustrations, etc.
- Should know elements like color theory, typography and layout
- Knowledge of the design principles, document production and print / digital processes.
- Graphics Animations Skill is required
- Typing speed required min 30 WPM in Marathi and English Language.