We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8

We look forward to welcoming a new member to our dynamic team!

Job Description:

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8

We look forward to welcoming a new member to our dynamic team!

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Right Human Nutrition PVT LTD

Founded :

2022

Type :

Product

Size :

20-100

Stage :

Profitable

About

With the mission to provide quality supplements for your family, RIGHT HUMAN NUTRITION PVT. LTD. (RHN) is committed to serving everyone with wishes to have peak performance, continuous growth, repair and incredible strength. we believe in providing your body with the right nutrition it needs to perform and function at its best.

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4 recruiters

Posted by Vinay Sikharam

Bengaluru (Bangalore)

2 - 6 yrs

₹5L - ₹12L / yr

React Native

PHP

React.js

MySQL

Linux/Unix

+2 more

Description We at PinkBlue.in are looking for a dynamic and agile person who possesses a passion for pushing web and mobile technologies to the limits and will work with our team of talented engineers on the largest B2B eCommerce platform for healthcare supplies in India. Responsibilities • Collaborate with cross-functional teams to analyze, define, design, code and ship new features. • Ensure agile test-driven development for robustness, usability, reliability, security and performance. • Work on fixing bugs by addressing the root cause and improving application performance. • Continuously discover, evaluate, and implement new technologies / tools to maximize development efficiency and productivity. • Hands-on individual contributor, reporting to the Head of Technology. Essential Requirements • Bachelor’s degree in Computer Science Engineering or related disciplines. • Proven work experience of 2-6 years in web and mobile development, with at least 2 years in cloud-based solutions. • Strong full-stack programming skills – Frontend (ReactJS), Backend (PHP), OS (Linux), DB (MySQL/Postgres/Oracle) and mobile development (React Native, Android, iOS) • Solid understanding of OOP, algorithms and data structures. • Hands-on experience in version control using Git. • Strong learnability - ability to quickly grasp new concepts and technologies. • Strong problem finding and solving skills - Confidence to dive deep and understand new problems and arrive at solutions in double-quick time. • Bias towards action - ability to get things moving quickly, and perfect it over a period of time. • Excellent communication skills – both verbal and written. Desirable Requirements • Experience in RESTful web APIs using JSON. • Exposure to eCommerce platforms such as Magento 2.x/OpenCart. • Experience with Continuous Integration tools like Jenkins/Travis/Circle CI. • Working knowledge of Apache/Nginx HTTP server and Redis in-memory cache. • Experience in various AWS offerings (EC2/RDS/S3/CloudFront) would be a definite plus. • Knowledge of data stores and analysis tools such as Elastic stack will be an advantage. What Is On Offer • Best-in-class salaries. Still early stage, so generous on ESOPs. • Opportunity to work on a highly critical role, which will have a direct and big impact on the growth prospects of the company. • Opportunity to work directly with the Senior Management team, who come with significant experience in all areas of management across large corporates and SMEs. • Potential opportunity to become an early employee in a fast-growing company, which comes with its benefits. • Flexibility in the role offered, based on the preferences and strengths of the person, as fast growth is expected to open up a wide array of job opportunities in the medium term.

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