Customer Support Executive

🔹 Role: Account Assistant

📍 Location: HSR Layout, Bangalore

📅 Experience: 1–2 years (Post Qualification)

🎓 Education: Graduate / CA-Intermediate

🏢 Company: Pocketly – A Fintech Startup

What We’re Looking For

We are looking for a driven and detail-oriented Account Assistant to join our finance team. If you're a quick learner, self-starter, and ready to grow with a dynamic fintech company, we'd love to meet you.

Key Responsibilities

Oversee day-to-day financial operations, including payroll, invoicing, and transactions.

Ensure timely tax compliance (GST, TDS, and related filings).

Coordinate with payroll consultants for payroll processing and statutory compliance.

Assist in preparing financial reports, including financial statements and MIS reports.

Support the implementation of new accounting policies, standards, and procedures.

Maintain confidentiality while handling sensitive financial data.

Manage day-to-day accounting tasks efficiently and accurately.

Adapt to a variety of operational tasks and responsibilities based on business needs.

Contribute to team goals by delivering timely and accurate outputs.

Requirements & Skills

Graduate or CA-Intermediate with 1–2 years of post-qualification experience.

Proficiency in Microsoft Excel and Microsoft Office.

Working knowledge of Tally ERP 9 is an advantage.

Strong attention to detail and a proactive attitude.

Excellent organizational and time management skills.

Strong sense of responsibility, accountability, and confidentiality.

Interested candidates can apply

• Strong knowledge in Kafka development and architecture.
• Hands-on experience on KSQL Database.
• Very good communication, analytical & problem-solving. skills.
• Proven hands-on Development experience Kafka platforms, lenses, confluent.
• Strong knowledge of the framework (Kafka Connect).
• Very comfortable with Shell scripting & Linux commands.
• Experience in DB2 database

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media.

2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sales

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oritented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled for below

US/ Canada Shift (8:00 pm to 5:00am) - INR 7.23 LPA (4.83 Fixed + 2.4 LPA Variable)

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sale or relevant role is a plus

6. A friendly and energetic personality with customer service focus

Criteria

1. Willing to work 5 days in a week in a fast paced startup

2. Ready to work from Office and join immediately.

What are the behavioral attributes that we are looking for?

- A keen desire to bring growth for a fast-growing Series B funded startup

- An apparent Founder's mindset

- The candidates should be able to work in a high paced ever-changing digital environment. The role will require you to be resourceful, proactive and an expert communicator. In turn it offers immense learning and growth.

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people

Job Description:

Excellent Java development skills using J2EE, J2SE, Servlets, JSP, JDBC, Java, Spring, Springboot, Hibernate, Microservices, Webservices, Extensive experience designing, developing RESTful APIs, coding experience with either Java/J2EE/Spring, Good SQL knowledge

Required experience in Core Java, Spring, Springboot, Hibernate, Microservices, rest services

Able to understand SDLC process, Extensive experience designing and, developing RESTful APIs, Extensive coding experience with either Java/J2EE/Spring

Qualification Any Graduate

Senior Product Owner (Digital Transformation)

Executive Summary
Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million dollar digital transformation initiatives on web and mobile with one of the largest large Luxury Home Builders in the United States.

About FirstPrinciples & The Role

FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms. 

Who is This For

This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large scale initiative that will challenge and extend their current capacities.

At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications. 

Requirements

• One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
• Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
• Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
• Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
• Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
• Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
• Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
• Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
• Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation 
• Experience in Writing Test Cases and Managing UAT and Deployment 
• Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
• Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
• Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
• Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
• Client Relationship Management, Excellent at English Speaking, and Written Communication
• Understanding of Change Management, Risk Management and Project Management

Management Skills

1. Excellent Written and Oral Communication Skills and Etiquettes
2. Excellent Presentation Skills 
3. Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
4. Experience dealing with Pressure and Meeting strict Project Deadlines
5. Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
6. Conflict and Resolution Management
7. Prior experience in operations management - good to have 
8. Experience working with US Clients

TechStack & Platform

1. MEAN Stack (Web)
2. Native iOS & Android (Mobile)
3. AWS
   
   
   

We are looking for skilled iOS developers who are passionate about solving digital payment problems for over a billion Indians.

Requirements:

• At least 4 years of experience in developing, releasing, and maintaining iOS mobile applications.
• Ability to write efficient, reusable, and maintainable code in Swift.
• Excellent expertise in iOS SDK frameworks and fundamentals.
• Amazing debugging skills with the ability to write unit test cases Strong computer science fundamentals.
• Startup friendly i.e self-starter, quick learner, hard-working, and passionate.