We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8

We look forward to welcoming a new member to our dynamic team!

Job Description:

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8

We look forward to welcoming a new member to our dynamic team!

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

About Right Human Nutrition PVT LTD

Founded :

2022

Type :

Product

Size :

20-100

Stage :

Profitable

About

With the mission to provide quality supplements for your family, RIGHT HUMAN NUTRITION PVT. LTD. (RHN) is committed to serving everyone with wishes to have peak performance, continuous growth, repair and incredible strength. we believe in providing your body with the right nutrition it needs to perform and function at its best.

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- Highly accountable and takes ownership, with collaborative attitude, and a lifelong learner.

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Who we are?

To know more about Kaleidofin, do visit our site https://kaleidofin.com/

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Design and develop products by working closely with business teams
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Build enterprise ready back end architectures that can support millions of users in parallel

Gain experience with hands on coding and independent ownership of software components
Follow strong engineering best practices and champion their adoption

Who You Need To Be?

2+ years’ experience in android software development and delivery
Bachelors or Masters degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).

Strong grasp of CS fundamentals, algorithms and excellent problem solving abilities.
All experience should be from good product development or e-commerce background.
Must have shown good stability in all your previous associations.
Skill set

Knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.

Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stack.
Comfortable with test driven development in android with UI testing, instrumented unit testing and unit testing using junits, mockito or other tools.
Willingness to learn and write simple backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery
Has worked in a fast paced agile organization building stateless and re-entrant/resumable android applications.

Sr. Java Developer

at App&Web

1 recruiter

Posted by Nitin Bansal

NCR (Delhi | Gurgaon | Noida)

2 - 6 yrs

₹5L - ₹12L / yr

Hibernate (Java)

Spring

Java

We are looking to hire geeks in Java Backend Development with following criteria: Must have strong algorithmic and logical skills. Should be well aware about the complexity terms. Have considerable knowledge of design patterns. Must have strong understanding of Java basics. Must have worked with multi-threading systems. Must have worked and well-versed with at-least one sql database. NoSql database experienced is a great plus. Must have a good understanding of Spring basics. (Lifecycle/DI/IOC/AOP/Beans) Must have deployed at-least 3-4 projects end-to-end on server by his/her own. Must know how to test and debug an application. Must know handful of necessary Linux commands. Must have knowledge of one of the containers (EC2/Azure/Other). Must be well experienced with versioning system(Git). Max Notice Period: 15-30 Days