Customer Support Executive

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Our business includes Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, Japan, US, and expanding rapidly. 

The Opportunity:

We are seeking a highly skilled Senior Software Engineer (Backend) to join our dynamic software development team. In this role, you will contribute to key backend projects, collaborate across teams, and play a vital part in delivering robust, scalable, and high-performance software solutions. As a senior engineer, you will work independently, make impactful technical decisions, and help shape the backend architecture while collaborating with a passionate, high-performing team.

You will work hands-on with products primarily built in Python, with opportunities to contribute to Golang. These technologies are at the core of our development stack, and your focus will be on building, scaling, and maintaining distributed services. Distributed systems are integral to our architecture, providing a chance to gain hands-on experience with maintaining and optimizing them in a fast-paced environment.

As a Senior Engineer, you are expected to:

• Write clean, maintainable, and testable code while following best practices.
• Architect solutions, address complex problems, and deliver well-thought-out technical designs.
• Take ownership of assigned modules and features, delivering them with minimal supervision.
• Contribute to code reviews and technical discussions, ensuring high-quality deliverables.

We highly value open source contributions and encourage you to check out our work on GitHub at Appknox GitHub. While no prior experience in security is required, our experienced security professionals are available to support you in understanding the domain.

This role offers a unique opportunity to work on cutting-edge technology, drive impactful solutions, and grow within a collaborative environment that values autonomy, innovation, and technical excellence.

Responsibilities:

• Drive backend development for a disruptive product in the Security domain, focusing on innovation, performance, scalability, and maintainability.
• Take ownership of the software design process, including designing workflows, system architecture, and implementation plans.
• Translate functional and technical requirements into detailed architecture and design, making independent decisions to ensure efficiency and scalability.
• Collaborate with cross-functional teams, including frontend and security teams, to deliver cohesive and high-quality solutions.
• Conduct thorough code reviews to ensure adherence to best practices, maintainability, and coding standards.
• Write clean, maintainable, and testable code using Django and Python, adhering to industry best practices.
• Design and implement scalable software components, frameworks, and APIs using Django and Django REST Framework (DRF).
• Troubleshoot, debug, and optimize existing systems to improve functionality and performance.
• Create detailed technical documentation, including flowcharts, layouts, and system requirements, to ensure clarity and alignment.
• Develop and enforce robust software verification plans, quality assurance procedures, and deployment strategies.
• Ensure timely delivery of software updates while addressing user feedback to enhance solutions.
• Provide technical expertise to solve backend challenges and participate in critical decision-making processes.
• Support team growth by sharing knowledge, fostering collaboration, and mentoring junior engineers informally as needed.

Requirements:

• 5–6 years of professional experience in backend development with a strong focus on Django and Python.
• Proficiency in Django REST Framework (DRF), relational databases, SQL, and ORMs (e.g., Django ORM, SQLAlchemy).
• Strong problem-solving skills with the ability to make independent technical decisions regarding system design and implementation.
• Hands-on experience in designing and developing scalable, maintainable, and high-performing backend systems.
• Deep understanding of software engineering practices, including Test-Driven Development (TDD), CI/CD pipelines, and deployment processes.
• Excellent communication skills, with the ability to document and present technical specifications and workflows clearly.
• Familiarity with cloud infrastructure, deployment pipelines, and microservices architectures is a bonus.
• Self-motivated and capable of working independently in a fast-paced environment with minimal supervision.
• Ability to handle ambiguity and adapt to rapidly changing business needs while maintaining focus on delivering quality solutions.

Work Expectations:

Within 1 month-

• Attend KT sessions conducted by the engineering and product teams to gain a deep understanding of the product, its architecture, and workflows.
• Learn about the team's development processes, tools, and key challenges.
• Work closely with the product team to understand product requirements and contribute to the design and development of features.
• Dive deep into the existing backend architecture, including database structures, APIs, and integration points, to fully understand the technical landscape
• Begin addressing minor technical challenges and bugs, while understanding the underlying architecture and tech stack.
• Begin to participate in creating action plans for new features, ensuring that design and implementation are aligned with product goals.

Within 3 months-

• Achieve full autonomy in working on the codebase, demonstrating the ability to independently deliver high-quality features from design to deployment.
• Take complete ownership of critical modules, ensuring they are optimized for performance and maintainability.
• Act as a technical resource for the team, offering support and guidance to peers on complex issues.
• Collaborate with DevOps to optimize deployment pipelines, debug production issues, and improve backend infrastructure.
• Lead discussions for technical solutions and provide recommendations for architectural improvements.
• Contribute to the design of new features by translating functional requirements into detailed technical specifications.
• Prepare regular updates on assigned tasks and communicate effectively with the engineering manager and other stakeholders.

Within 6 months-

• Be fully independent in their development tasks, contributing to key features and solving critical challenges.
• Demonstrate strong problem-solving skills and the ability to take ownership of technical modules.
• Actively participate in code reviews and technical discussions, ensuring high-quality deliverables.
• Collaborate seamlessly with cross-functional teams to align technical solutions with business requirements.
• Establish themselves as a reliable and proactive team member, contributing to the team’s growth and success.

Personality traits we really admire :-

• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with ideas and perspective to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process 

• Round 1 Interview - Profile Evaluation (EM)
• Round 2 Interview - Assignment Evaluation & Technical Problem Solving Discussion (Tech Team)
• Round 3 Interview - System Design (Sr. Architect)
• Round 4 Interview - Engineering Team & Technical Founder (CTO)
• Round 5 Interview - HR

Compensation

• Best in industry

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers are Enterprises and Fortune 500 companies.

Why Join Us :-

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.

You should have in-depth knowledge of object-oriented PHP programming and MySQL, an understanding of MVC designs specifically Code Igniter, JSON, JavaScript, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3.

Roles and Responsibilities:

- Development and maintenance of Web applications in Code igniter framework.

- DB Schema designing

- UI Designing

- Web services/API endpoint implementation

- Development of back-end process

About Company:

Channelkonnect. (http://www.nowappstech.com/index.php) is a company focused exclusively on providing solutions for extended enterprises Our aim is to build a platform that creates more wealth for every stakeholder who directly or indirectly participates in the upstream and downstream supply chain process. We envisage a world wherein every business that operates through channel partners - irrespective of small, medium, or large - can get connected and work on a single platform to provide a unified experience to its customers. For additional information, visit channelkonnect.com.

Share your Cv with the below email

operations at nowappstech.com or 8 8 8 0 8 0 2 5 3 4 on whats app

Job Title: Marketing Associate (Outbound)

Company: All Wave AV

Website: www.allwaveav.com

Location: Hyderabad, India

Company Overview:

All Wave AV is a premier AV Integrator headquartered in Mumbai, India, specializing in executing projects and delivering services for global enterprises across India. With over 300+ installations spanning 22+ years, our team of 90+ professionals provides professionalism and precision in all our installations. We are a full-stack System Integrator, offering design, supply, installation, and maintenance services. As members of the PSNI Global Alliance, we ensure the highest standards in delivering projects and services.

Job Description:

We are seeking a Marketing Associate (Outbound) to join our team. The ideal candidate will have a pleasant voice and the ability to prospect leads and set up appointments and demos. Previous experience in selling technology, software, or hardware solutions would be a bonus. The compensation package will be based on experience and will include a small variable component based on outcomes.

Responsibilities:

Build a quantifiable sales pipeline using the provided database.

Use a pleasant voice to communicate effectively with potential clients.

Demonstrate excellent English speaking and writing skills.

Ensure accurate and concise explanations of our solutions during phone calls and follow up with appropriate emails to decision-makers.

Assist in building a sales team while adhering to the established process.

Conduct occasional Zoom calls as required.

Work primarily from the office.

Qualifications:

Bachelor's degree.

Minimum 2 years of experience in outbound tele-calling, making 30-40 calls per day.

Strong communication skills, both verbal and written.

Ability to remain composed under pressure.

Highly organized and professional in approach.

Machine Learning & Deep Learning – Strong

Experienced in TensorFlow, PyTorch, ONNX, Object Detection,  Pretrained Models like YOLO, SSD, Faster RCNN, etc…

Python – Strong

NumPy, Pandas, OpenCV

Problem Solving  - strong

C++ - average

        It will be good if candidate have working experience in C++ in any domain

Note :: Looking for Immediate to 30 days of Notice Period

Key Responsibilities

• Day to day management and successful long-term relationships with different accounts.

• Experience in fronting client relationships directly

• Handling operations and client management
• End to end project management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Focusing on the strategic aspects of maintaining and growing long-term relationships.
• Establishing growth plans for teams and managed accounts
• Strategizing and executing campaigns for clients.
• Identifying prospective clients, establishing strategic partnerships and alliances
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

Preferred Requirements:

• 4-10 yrs RELEVANT experience 

• Must have worked with digital agencies managing social media marketing and performance marketing (preferable)

• Also willing to consider exceptionally talented folks from offline agencies

• Located in Bangalore and willing to travel to HSR layout

• Experience in fronting client relationships directly

• Experience in social media marketing (organic & paid)
• Experience in relationship management, strong verbal and written communications skills

• Design and develop high-quality web applications using the Django web framework
• Collaborate with other developers, product managers, and UX/UI designers to create innovative experiences
• Write reusable, testable, and efficient, clean, modular, and well-documented code
• Test and debug applications for optimal performance
• Monitor applications for performance and security issues
• Create and maintain the application's architecture
• Create and implement applications that are low-latency, high-availability, and performant
• Security and data protection implementation
• Data storage solution integration
• Develop user interfaces with React and Redux technologies
• Collaborate with other developers to ensure efficient delivery of features
• Troubleshoot, debug, and upgrade existing applications
• Monitor application performance and address any issues
• Research and suggest new technologies to improve existing applications
• Remain up-to-date with industry standards and best practices
• Managing and maintaining AWS
• Containerizing the solution with Docker
• Upgrade, update the existing solution
• Collaborate with the mobile app developer
• Stay up-to-date with the latest technologies and trends

• Proven work experience as a Django developer
• Strong knowledge of Python, HTML, CSS, and JavaScript
• Experience with relational databases such as MySQL or PostgreSQL
• Familiarity with developing RESTful APIs
• Strong knowledge of Django, Docker, AWS, React.js
• Able to use and understand different browser developer tools.
• Strong knowledge of GIT
• Able to use Postman, JIRA or similar tools
• Familiar with JSON
• Working knowledge of Django-compatible libraries like GeoDjango

• Bachelor’s/Master in computer science
• 5-7 years of work experience
• Excellent problem-solving skills
• Able to work in a fast, unstructured environment
• Excellent communication and collaboration skills
  Must have access to FTTH internet connection