Customer Support Executive

About the Company

The organization is a global sports-focused data, technology, and content solutions provider with over two decades of experience delivering high-quality digital products to a large international client base. With a strong presence in the sports technology ecosystem, the company builds end-to-end fan engagement solutions including data platforms, applications, gamification, content, and video products.

The team works closely with leading sports bodies, broadcasters, and digital platforms, delivering solutions that reach millions of sports fans worldwide. The work environment is fast-paced, technology-driven, and deeply connected to the world of sports.

Role Overview

We are looking for an experienced Associate Manager / Manager – Project Management to manage end-to-end delivery of technology-driven sports projects. This is a client-facing role requiring strong communication skills, technical understanding, and stakeholder management capabilities. The role involves working closely with engineering teams to deliver complex digital solutions in the sports domain.

Key Responsibilities

• Own end-to-end project delivery from requirement analysis, planning, execution to deployment
• Manage technical projects involving engineering, QA, DevOps, and other cross-functional teams
• Act as the primary client-facing point of contact and manage stakeholder expectations
• Ensure adherence to scope, timelines, quality, and cost
• Drive agile-based delivery and ensure project governance and reporting
• Identify, track, and mitigate project risks and issues proactively
• Manage multiple projects/releases in parallel when required
• Ensure effective communication across internal teams and external stakeholders

Required Skills & Experience

• 7+ years of experience in Project / Delivery Management
• Strong background in managing technology projects
• Technical educational background (Engineering or equivalent)
• Hands-on experience working closely with engineering teams
• Excellent verbal and written communication skills
• Proven experience in stakeholder and client management
• Familiarity with Agile / Scrum delivery methodologies
• Tech-savvy with the ability to understand complex systems

Additional Requirements

• Strong interest in sports is mandatory
• Prior experience working on sports, gaming, media, or fan engagement projects is a plus

Responsibilities and Duties for CA

 To manage and review day to day operations of the accounts department.

 Calculate GST, T.D.S., Income Tax, Labour Laws etc. liability on monthly basis.

 File all statutory returns i.e. Income Tax Returns, PT return, excise return PF/ ESIC return on time.

 To maintain fund requirement and reconcile of cash and Bank books on daily basis.

 To maintain spreadsheets for monitoring and analyzing accounting data and prepare financial reports.

 To prepare table of accounts, assign entries to proper accounts to ensure proper accounting methods,

principles and policies are being followed.

 To complete and coordinate annual audits and provide recommendations for improving procedures and

systems for initiating corrective actions.

 Attend the Scrutiny and Appeals and prepare the documentation of the same.

- Identify and prospect potential clients in target industries and markets.

- Conduct extensive market research to identify opportunities for business expansion.

- Build a robust sales pipeline through proactive lead generation and networking. - Develop and maintain a database of prospective clients.

- Build and nurture long-term relationships with clients.

- Conduct regular client meetings to provide updates, gather feedback, and identify new opportunities.

- Collaborate with the content team to ensure client satisfaction and retention.

- Prepare compelling proposals and presentations tailored to client requirements. - Collaborate with strategists to develop innovative and effective solutions.

- Negotiate contracts, pricing, and terms of agreements with clients.

- Provide insights and recommendations for business growth.

- Analysing gaps and developing policies with the core team.

We are looking for a motivated full-stack engineer who is proficient in both front-end and back-end technologies. Responsibilities include designing, building, and maintaining web applications, databases, and APIs that enable businesses to operate efficiently.

Responsibilities

• Develop, test, and deploy fast and scalable web apps.
• Designing and maintenance of fully functional large relational and non-relational databases.
• Timely deployment of web apps on the cloud.
• Server management and cloud-based infrastructure.
• Establishment and integration of development tools as required.
• Conducting code reviews of peer developers.

Requirements

• 2 years in MEAN Stack Development.
• Expertise in technologies - MongoDB, ExpressJS, and NodeJS.
• High-quality programming skills for a robust design.
• Experience in application architecture, server management, cross-browser compatibility, responsive design, and website performance.
• Understanding of DB architecture design and programming templates, Agile methodologies, and client-side and server-side procedures.
• BE/ B. Tech/ MCA.

Want to work with an established & growing IT company? Join team Benison to have the right challenges that will help you accelerate your career growth to the next level, faster!   

Benison Technologies was started in 2011 with a mission to revolutionize the silicon industry in India, with a host of amazing big clients like Google, Cisco, McAfee, Intel, and so on, you get to experience the best of both worlds. If you consider yourself an engineer who is capable to join our ever-growing team, then this is the right opportunity for you:  

Why Benison Tech?   

We have a partial acquisition from one of the biggest names in the world (well we can’t name them thanks to confidentiality) it’s one of the FAANG companies, and you can “Google” it if you like.  

Oh! & one more thing, this did not happen by accident, our team put a ton of efforts to turn this gigantic dream into a reality.  

Benison Tech has a consistent history of demonstrating growth through innovation time and again.   

We don’t stop there, we then re-invest our profits back into the initiatives for the growth of our people, our culture and the company. Now enough with us, let’s talk about the job roles & responsibilities:    

What you will be working on: 

• You will be working on the next generation network security products, on various public clouds. 
• In addition to development, you will also get your hands involved in the architectural changes while fixing the legacy issues. 
• Planning, designing, integration for network security platforms. 

• Key contributor for developing product strategies and features. 
• You will work on hardcore data networking/forwarding areas while acquiring in depth knowledge in DPDK and VPP. 

Here are some technical skills required:  

• Programming languages : C/C++ 

• Work exp on DPDK and packet forwarding area. 
• Good understanding of Linux Kernel, Networking stack in the kernel. 
• Exposure to clouds like AWS, GCP is a big plus. 
• Understanding/Exposure to VPP is a big plus. 
• Strong in packet forwarding, Tunneling (IPsec, GRE, VxLAN) etc. 

What we expect from you:  

• 2+ years of relevant experience 
• Design, Develop & test the various features in dpdk, VPP based system Interact with the customer to help in defining the features, execute and deliver them 
• Mentor the junior team members. 

• Participate in code-reviews and ensure the quality of deliverables. 

If the above fits your skill-sets and tickles your interest then read below about the additional benefits that our company offers to talented folks like you:  

Work Culture and Benefits    

• Competitive salary and benefits package  
  (H1-B which means a chance to work onsite out of India)   
• A culture focused on talent development where you get promoted within the quarterly cycle of your anniversary. 
• Opportunity to work with cutting-edge & challenging technologies including legacy tech. 
• Open cafeteria to grab some munchies while you work, we make sure the space feels like your second home, you can also wear pyjamas if you like.   
• Employee engagement initiatives such as project parties, flexible work hours, and long service awards, team bonding activities within the company, extra learning and personal development trainings, because why stop your learning at one thing!   

• Insurance coverage: Group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and your parents. (With some of the best insurance partners in India)  
• Enjoy collaborative innovation (each members gets to innovate & think out of the box), along with highly experienced team managers who maintain diversity and work-life well-being.  
• And of course, you get to work on projects from some of the most recognised brands within the networking and security space of the world, unlocking global opportunities to learn, grow & contribute in a way that is truly impactful yet purposeful at the same time.  

Still not satisfied, and want more proof?  

Head to our website https://benisontech.com/">https://benisontech.com to learn more.  

• Install, Configuration, and Tuning of the following AppDynamics Servers: Controller, Event Service Cluster, End User Monitoring, ADA, ADRUM
• Reviews system design and works to continuously improve stability and efficiencies
• Provides system backup recovery methodology and makes recommendations regarding enhancements and/or improvements
• Formulates policies, procedures, and standards relating to system management, and monitors system resource utilization
• Responsible for reducing operational downtime for critical, scheduled, and unscheduled maintenance by accelerating deployments of approved changes/fixes/updates and solutions and automate manual maintenance, deployment, diagnostic health checks, validation, and reporting
• Responsible for creating proactive and reactive monitoring methods, generating customer alerts within the Enterprise Event Management and Monitoring capability
• Skilled at user requirement gathering and can work independently to craft efficient monitoring, alarming solutions, and dashboards
• Understands the Agile process
• Build dashboards in Grafana.
• Setup independently Prometheus, Node exporters, etc
• Comfortable with PromQL.
• Ability to operationally support the underlying database as necessary
• Hands-on Java and/or .Net Development
• IT Operations and Application Support
• Application and systems performance management, measurement, and analysis.
• Deployment and configuration of complex enterprise software
• Solid understanding of Operating Systems (Linux/Windows)
• Strong understanding of built-in O/S monitoring and performance tools.
• Working with a wide variety of platforms and application stacks.
• Ability to understand new application frameworks in customer environments quickly
• Works with minimal direction as a seasoned resource
• Support customer initiatives in their transition towards modernization
• Tracks own work and backlog, familiar with Agile methodology
• Prioritize own work in accordance with user priorities and stakeholder expectations
• Communicates efficiently and effectively both written and verbal
• Reviews system design and works to continuously improve stability and efficiencies

• AppDynamics
• Java
• Linux/Windows
• Fault and Performance Monitoring Tools Administration
• Machine/Dotnet/Java agent
• Grafana, ELK
• Prometheus.