Customer Support Executive

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Key Responsibilities

● Lead the entire channel sales cycle from identifying potential partners to driving recurring revenue.

● Recruit, onboard, and activate new channel partners across multiple regions and industries.

● Build and nurture strong partner relationships through structured business planning, regular engagement, and ongoing support.

● Conduct product training and sales enablement sessions to empower partners with the knowledge and tools needed for success.

● Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.

● Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment on partner requirements and success.

● Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.

● Take ownership of revenue targets for specific partner regions or verticals.

Requirements

1. Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

2. Work Experience: 3–5 years in channel sales, partnerships, or B2B sales, preferably in SaaS, Telecom, or Cloud Communication domains.

3. Partner Handling: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.

4. Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.

5. Communication Skills: Excellent verbal and written communication for engaging partners and internal teams effectively.

6. Training & Enablement: Ability to conduct partner training sessions and share regular product/sales updates.

7. Analytical Skills: Competence in using CRM tools and analyzing partner performance reports.

8. Process Orientation: Strong follow-up, reporting, and documentation discipline to manage multiple partner accounts.

9. Self-Motivation: Highly driven with a proactive approach and ownership mindset; able to work with minimal supervision.

10. Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).

Benefits

* Performance-Based Incentives: Attractive variable pay structure based on partner revenue contribution and performance milestones.

* Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.

* Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.

* Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.

* Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.

* Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.

* Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

The Web 3 & Blockchain Innovation Lab plays a pivotal role in leading the lab strategic vision and

operational excellence, fostering a culture of innovation and learning by doing among students.

This individual is responsible for setting the lab strategic direction, managing a team of stream

leaders, and ensuring the lab success in bridging the gap between academia and industry. As a

thought leader and brand ambassador, the Head of the lab promotes the lab focus areas both

internally and externally, embodying the qualities of leadership and innovation that inspire

students and staff alike.

Key Responsibilities:

* Vision and Strategy:

* Develop and communicate a clear vision for the Innovation Labs, aligning with

* the institution strategic objectives.

* Set strategic goals for the lab, including defining key areas of focus, innovation

    strategies, and research priorities.

* Ensure the lab activities contribute to the broader academic and research

   missions of the institution.

Innovation Lab - Industry Interface:

* Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the lab's research and innovation projects.

* Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

* Lead initiatives to secure funding, sponsorship, and partnerships that support the lab's activities and growth.

* Brand Ambassador and Thought Leadership:

* Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

* Promote the lab's achievements and projects through various channels, enhancing its reputation and visibility.

* Foster a network of alumni, industry leaders, and academic peers to support and engage with the lab's work.

Mentorship and Role Modeling:

* Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

* Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

* Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications :

* Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business Administration) or equivalent experience in innovation management.

* Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

* Deep technical expertise in multiple blockchain platforms, smart contracts, DeFi & dApps, Web 3 libraries/frameworks and cryptography. Should be able to demonstrate a deep understanding of the benefits decentralization.

* Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

* Excellent relationship-building skills, with experience in academia-industry partnerships.

* Demonstrated success in securing funding, sponsorships, or partnerships.

* Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

* Deep understanding of the latest trends and technologies in areas relevant to the lab's focus..

We are looking for an exceptionally talented Lead data engineer who has exposure in implementing AWS services to build data pipelines, api integration and designing data warehouse. Candidate with both hands-on and leadership capabilities will be ideal for this position.

Qualification: At least a bachelor’s degree in Science, Engineering, Applied Mathematics. Preferred Masters degree

Job Responsibilities:

• Total 6+ years of experience as a Data Engineer and 2+ years of experience in managing a team

• Have minimum 3 years of AWS Cloud experience.

• Well versed in languages such as Python, PySpark, SQL, NodeJS etc

• Has extensive experience in the real-timeSpark ecosystem and has worked on both real time and batch processing

• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.

• Experience with modern Database systems such as Redshift, Presto, Hive etc.

• Worked on building data lakes in the past on S3 or Apache Hudi

• Solid understanding of Data Warehousing Concepts

• Good to have experience on tools such as Kafka or Kinesis

• Good to have AWS Developer Associate or Solutions Architect Associate Certification

• Have experience in managing a team

Description

Quantive is seeking an incredible Junior Frontend Engineer (Angular) with 1-2 years of relevant experience to join our growing team!

Quantive, formally Gtmhub, exists to make people successful by helping them achieve ambitious goals. We act on this by providing strategy execution solutions that help companies win. Our vision is that, one day, every company, regardless of size or resources, can achieve more than they ever thought possible.

We are honored to support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom. We've raised over $160 million in funding, including our most recent Series C led by Index Ventures, and our global team is growing fast.

We are looking for a super-smart, innovative, and over-achieving Junior Frontend Engineer (Angular) with a passion for building solutions to customer’s biggest issues.

You will own the development of our most complex solutions and you will be responsible for building tools, apps and best practices to help the Technical Success team to scale and mature the delivery of our technical services to customers.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can effectively interact with a team.

As a Junior Frontend Engineer (Angular), you'll:

• Partner with Technical Success Managers to deliver technical solutions to customers
• Create custom UIs for Quantive's data using HTML, CSS, Javascript and Angular best practices
• Cooperate with web designers and Technical Success Managers to match visual designs
• Continually explore new ways to improve our solutions
• Be responsible for maintaining, expanding, and scaling our technical services offering
• Gathering and refining specifications and requirements for customer solutions based on technical needs
• Build and maintain tooling for all things customer related
• Develop and maintain reports and apps for the Quantive Marketplace

To be successful in this role at Quantive, you'll need to have:

• Previous experience in web programming
• Ability to speak English at business level
• In-depth knowledge of HTML, CSS and Javascript
• Experience with Angular and/or TypeScript
• Proficiency in SQL
• Knowledge of other programming skills is an advantage
• BA/BS degree in Computer Science or related field

What's in it for you:

• Competitive base salary and bonus opportunities.
• Quarterly bonus opportunities (up to 25%)
• Employer-covered supplementary medical insurance
• Access to 5,000+ Udemy courses for ongoing learning and development
• Stock option opportunities
• MAC or PC of your choice
• Flexible working hours and leave policy.
• A truly flexible, trust-based, performance-driven work culture.

Location: Bangalore/Mumbai

Requirements:

• Experience in building tech platforms
• Setup SDLC processes within the team.
• Define Architecture and tech design of the system. Take strategic calls in deciding the tech stack to be used.
• Should be a hands on coder and should contribute significantly to the code base.
• Manage task allocation and delivery timelines for the team.
• Team building and hiring. Should be able to define the resource requirements and work with hiring managers to fill in the positions.
• Work closely with the product and business team to execute the vision and roadmap of the company.
• Domain expertise in Payments/Lending/Fintech is preferred.

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops 

- Managing a team of DevOps, control of task deliveries 

- Incident analysis and fixing 

Technology stack

Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with git

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF)  

Preferred experience

- Experience of working with highload zero-downtown environments 

- Experience of coding on Python

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience of working with Solarflare Onload

- Experience administering Atlassian products