
Job Description:
We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!
Key Responsibilities:
š Customer Support:
šš» Provide exceptional customer service through email, WhatsApp, calls, and chatbots.
šš» Address and resolve customer inquiries and complaints regarding products and dispatch.
šš» Assist customers with product information, order status, and other related queries.
š² Communication:
šš» Maintain positive and professional behavior with customers at all times.
šš» Respond promptly to customer queries and ensure all interactions are recorded accurately.
šš» Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.
š Issue Resolution:
šš» Identify and resolve customer issues efficiently.
šš» Escalate complex issues to the appropriate departments when necessary.
šš» Follow up with customers to ensure their concerns are resolved satisfactorily.
š Order Management:
šš» Assist customers with order placements, modifications, and cancellations.
šš» Coordinate with the dispatch team to track orders and provide updates to customers.
šš» Handle product returns, exchanges, and refunds as per company policies.
āš» Product Knowledge:
šš» Maintain in-depth knowledge of Right Human Nutritionās products and services.
šš» Provide accurate information to customers about product features, benefits, and usage.
Requirements:
š„ Technical Skills:
šš» Familiarity with customer service tools and software.
šš» Basic knowledge of CRM systems.
šš» Proficiency in using communication tools like email, WhatsApp, and call systems.
š©āš¼Experience:
šš» Minimum of 1-2 years of experience in customer service or support roles (preferred).
šš» Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).
šØāš¼Personal Attributes:
šš» Strong problem-solving skills.
šš» Ability to work independently and as part of a team.
šš» High level of integrity and professionalism.
šš» Patience and empathy in dealing with customer concerns.
How to Apply:
Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8Ā
We look forward to welcoming a new member to our dynamic team!

About Right Human Nutrition PVT LTD
About
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ROLE TITLE
Integration Developer
ROLE LOCATION(S)
Bangalore/Hyderabad/Chennai/Coimbatore/Noida/Kolkata/Pune/Indore
ROLE SUMMARY
The Integration Developer is a key member of the operations team, responsible for ensuring the smooth integration and functioning of various systems and software within the organization. This role involves technical support, system troubleshooting, performance monitoring, and assisting with the implementation of integration solutions.
ROLE RESPONSIBILITIES
Ā·Ā Ā Ā Ā Ā Ā Ā Design, develop, and maintain integration solutions using Spring Framework, Apache Camel, and other integration patterns such as RESTful APIs, SOAP services, file-based FTP/SFTP, and OAuth authentication.
Ā·Ā Ā Ā Ā Ā Ā Ā Collaborate with architects and cross-functional teams to design integration solutions that are scalable, secure, and aligned with business requirements.
Ā·Ā Ā Ā Ā Ā Ā Ā Resolve complex integration issues, performance bottlenecks, and data discrepancies across multiple systems. Support Production issues and fixes.
Ā·Ā Ā Ā Ā Ā Ā Ā Document integration processes, technical designs, APIs, and workflows to ensure clarity and ease of use.
Ā·Ā Ā Ā Ā Ā Ā Ā Participate in on-call rotation to provide 24/7 support for critical production issues.
Ā·Ā Ā Ā Ā Ā Ā Ā Develop source code / version control management experience in a collaborative work environment.
TECHNICAL QUALIFICATIONS
Ā·Ā Ā Ā Ā Ā Ā Ā 5+ years of experience in Java development with strong expertise in Spring Framework and Apache Camel for building enterprise-grade integrations.
Ā·Ā Ā Ā Ā Ā Ā Ā Proficient with Azure DevOps (ADO) for version control, CI/CD pipeline implementation, and project management.
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Tech Stack / Requirements:
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Ā·Ā Ā Ā Ā Ā Ā Ā Core Java, J2EE,
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