Customer Support Executive

Job Title: Lead Web App Developer - Backend

Experience: 10–15 Years

Location: Bengaluru

Role Overview:

We are seeking an experienced Lead Web App Developer - Backend to design and maintain scalable, cloud-based backend systems. This role demands expertise in microservices, AWS, and backend technologies to deliver efficient and high-performing applications.

Key Responsibilities:

• Build and maintain scalable backend systems for cloud-based web applications.
• Develop microservices using AWS (Lambda, SQS, SNS) and databases (MySQL, NoSQL).
• Design and implement REST APIs for seamless communication between systems.
• Create containerized solutions with Docker for efficient deployment.
• Solve real-world problems with enterprise-class product designs.
• Contribute to key decisions on product and technology direction.
• Promote frameworks, standards, and new technologies within the team.

Required Skills:

• Experience: 10+ Years in backend development; 3+ Years in large-scale, microservices-based projects.
• Backend Technologies: Proficiency in Python, Node.js, and Java.
• Cloud Expertise: Strong experience with AWS services (Lambda, SQS, SNS).
• Database Skills: Expertise in MySQL and NoSQL databases.
• Microservices Architecture: Deep understanding of distributed systems and scalability.
• DevOps Tools: Hands-on experience with Docker.
• API Development: Proven expertise in designing and consuming REST APIs.
• Soft Skills: Excellent problem-solving and communication abilities.

Why Join Us?

• Work on impactful projects with real-world applications.
• Solve complex problems in a dynamic, fast-paced environment.
• Collaborate with a team of skilled professionals.

Location: Bhavnagar [On-site]

Job Type: Full-time

Responsibilities:

• Develop, test, and maintain web applications using Laravel framework.
• Build and integrate RESTful APIs.
• Ensure high performance and responsiveness of applications.
• Troubleshoot issues and debug code.

Requirements:

• 6+ Months of experience in PHP Laravel development.
• Strong knowledge of PHP, Laravel, MySQL, MVC architecture, and OOP.
• Familiarity with HTML, CSS, JavaScript.
• Experience with Git or other version control systems.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field.



What We Offer:

• Competitive salary
• Growth opportunities
• Friendly and collaborative team environment

Exciting Opportunity: Linux Engineer (L3)

Are you a seasoned Linux Engineer with over 10 years of experience in an enterprise technical support environment? Join our team and bring your expertise to provide advanced technical support for global HPE customers. We're looking for someone who can apply their deep technical knowledge in Linux administration, technical security management, database management, and performance management for critical, high-risk customers. If you're passionate about solving complex technical issues and delivering superior solutions, this role is for you!

Key Responsibilities:

• Provide advanced technical support via phone, email, and remote sessions
• Reproduce, troubleshoot, and resolve issues related to Linux systems
• Perform incident, escalation, and change management independently
• Conduct proactive problem management and root cause analysis
• Apply security patches, monitor environments for compliance, and handle disaster recovery planning
• Collaborate with cross-functional teams and vendors to resolve complex technical issues
• Lead and manage projects related to Knowledge Transfer (KT), Transition, and SOP creation
• Deliver exceptional customer satisfaction and maintain high service levels

Technical Skills Required:

• Strong expertise in installing, configuring, troubleshooting, and administering all Linux flavors
• Experience with Linux vulnerability assessment and mitigation
• Knowledge of Redhat Satellite, Oracle Linux Ksplice, Cluster Services, and Oracle RAC clusters
• Familiarity with SAN technologies, HP Blade Servers, Rackmount Servers, and Virtual Connect OS
• Disaster recovery planning and DR testing experience
• Experience in routine performance analysis, capacity planning, and security audits
• Proficiency with HPE Service Guard cluster on RHEL

Non-Technical Skills:

• Excellent written and verbal communication skills
• Commitment to delivering high-quality solutions and customer satisfaction
• Ability to work independently and lead technical teams in resolving complex issues
• Strong collaboration skills with the ability to influence customers and internal stakeholders
• Experience in delivering training and mentoring team members

Eligibility & Qualifications:

• Bachelor’s degree in Engineering (or equivalent)
• 10+ years of experience in Enterprise technical support
• Certifications like RHCE, Oracle Enterprise Linux, ITIL are a plus
• Flexibility to work in a 24x7 support environment

This role is perfect for a Linux professional looking to take ownership of complex issues in a global, mission-critical environment.

🌟 Apply Now to join our team and make a significant impact in the world of enterprise Linux support!

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

We are seeking a highly skilled and motivated Full Stack Developer to join our development team. You will be responsible for designing, developing, and maintaining web applications from concept to deployment. The ideal candidate possesses a strong understanding of both front-end and back-end technologies, and thrives in a collaborative, fast-paced environment.

Responsibilities

• Full Stack Development: Design, develop, and implement new features and functionalities for our web applications across the entire technology stack.
• Front-end Development: Build user-friendly and responsive interfaces using modern front-end frameworks and libraries (e.g., React, Angular, Vue.js).
• Back-end Development: Develop robust and scalable server-side logic using appropriate back-end technologies (e.g., Node.js, Python, Java, Ruby).
• Database Management: Design and manage databases, ensuring data integrity and efficiency.
• API Integration: Integrate with third-party APIs and services to enhance application functionality.
• Testing and Debugging: Write and execute unit tests and integration tests, and effectively identify and resolve bugs.
• Collaboration: Work closely with product managers, designers, and other developers to understand requirements and deliver high-quality solutions.
• Performance Optimization: Continuously improve application performance and scalability.
• Stay Current: Keep abreast of emerging technologies and industry best practices.

Job description

Who we are looking for

· A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

· Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.

· Mentor and coach other team members

· Evaluate the performance of NLP models and ideate on how they can be improved

· Support internal and external NLP-facing APIs

· Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

· Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioural Skills

· Strong analytical and problem-solving capabilities.

· Proven ability to multi-task and deliver results within tight time frames

· Must have strong verbal and written communication skills

· Strong listening skills and eagerness to learn

· Strong attention to detail and the ability to work efficiently in a team as well as individually

Technical Skills

Hands-on experience with

· NLP

· Deep Learning

· Machine Learning

· Python

· Bert

Preferred Requirements

· Experience in Computer Vision is preferred

Excellent communication skills, and able to communicate with clients across the world.
-Generate Business from Online Bidding Portals (Upwork / GURU / PPH) and from other websites.
-Identify, create and pursue new business opportunities and clients.
-Should be flexible with working hours when required.
-Achieving business targets.
-To be involved in Pre-Bids, Follow-ups, Competition Analysis.
-Propose project budgeting to the client.
-Creating and follow-ups on leads and inquiries.
-Ensuring correspondence between clients and the customers
-Market Research
-Willing to work in Business Development/Sales
-Confident and smart personality

Responsibilities 

- Responsible to translate the design wireframe to WordPress/Opencart/Ecommerce frameworks with the help of Component, Plugins and modules.

- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)

- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)

- Responsible for handling WordPress and its components / plugins upgrade , customization / creation of web application and portal development independently.

- Should have a strong understanding of Logic and Data Structure.

- Passion for best design and coding practices and a desire to develop new bold ideas.

- Code and modify custom applications using CMS Platforms.

- Responsible for both back - end and front - end development , including Modifying WordPress themes and plugins.

- Strong MySQL database skills.

- Comfortable working with front - end technologies (HTML , CSS , Jquery , JavaScript)

- Experience of CMS like Wordpress , Opencart , Magento.

- The candidate should have a strong understanding of industry trends and content management systems.

- Experience with responsive and adaptive design is strongly preferred.

- Also , an understanding of the entire web development process , including design , development , and deployment is preferred.

- Having experience of WooCommerce Customization , WooCommerce develops / modify add - ons , WooCommerce API , Wordpress / WooCommerce Webhooks , WooCommerce Payment Gateway development and Wordpress API.