Customer Support Executive

About the US 

UniAthena is a rapidly growing EdTech platform offering upskilling courses and self-paced academic programs in collaboration with European universities and awarding bodies. Over 2.5 million learners from more than 150 countries are pursuing their upskilling journey on our 100% online and automated learning platform. Our vision is to make higher education accessible to all. We also offer online Master’s, Postgraduate Certificates, Diplomas, and Doctoral programs developed with European universities. As part of the Westford Education Group, UniAthena is on a high-growth trajectory in the dynamic EdTech space.

Job Description

We are seeking a skilled Angular Developer to contribute to the design, development, and maintenance of our short course platform. This role requires creating efficient, scalable, and user-friendly applications while collaborating closely with cross-functional teams, including UX designers, front-end developers, and backend engineers. The ideal candidate will have a strong understanding of Angular's ecosystem and a passion for crafting seamless user experiences.

Responsibilities:

• Write reusable, testable, and efficient code for the platform.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Ensure seamless integration of data storage and retrieval mechanisms.
• Maintain project versions using appropriate version control tools (e.g., Git).
• Document work comprehensively, including inline and explicit documentation.
• Report daily activities and progress to the reporting team.
• Work closely with the UX/Development team to ensure smooth integration of designs and functionality.

Required Skills and Qualifications:

• Strong proficiency in Angular and its ecosystem.
• Solid understanding of HTML, CSS, JavaScript, and modern front-end development practices.
• Experience with RxJS for reactive programming in Angular.
• Familiarity with Angular Material or similar UI component libraries.
• Knowledge of version control tools such as Git or similar.
• Experience with API integration and RESTful services.
• Strong problem-solving and debugging skills.
• Familiarity with state management libraries like NgRx.
• Experience with PrimeNG or other third-party Angular component libraries.
• Knowledge of server-side integration, especially with frameworks like Laravel or PHP.
• Understanding of Agile development methodologies.
• Prior experience working on e-learning or similar platforms.

Information Security Manager shall be primarily responsible to :

• Run and manage the BAU security infosec operations
• Create and maintain ISMS Policy and Process documents
• Ensure Infosec compliance with RBI and other regulatory agencies
• Participate in IT / Infosec Audits and ensure closure of observations within given timeliness
• Conduct regular VAPT (Vulnerability Assessments) and track closure of open observations
• Identifying and evaluating new IT security technologies and services and implementing it
• Ensure cyber security related polices and technologies are in place
• Conducting regular Inforsec Awareness within users in the organization
• The person needs to work closely with the CISO and other stakeholders – Risk, IT and Audit teams.

Key Accountability:

• Ensuring adequate security controls are in place & working effectively within the organization for information & cyber security
• Ensuring effectiveness of all IT controls to prevent any unauthorized access or activities at a system administration level
• Identify potential security weaknesses through vulnerability assessments and track them to closure within the timeliness
• Tracking and reporting key risk indicators defined for IT processes
• Create and maintain the documentation for information system audits in accordance with regulatory and compliance requirements
• Create / Review ISMS policy and process
• Implement Strategic IT Infosec projects to strengthen the overall IT Security posture

Dear candidate,

PFA the JD for full stack role.

Position: Full Stack Developer

Desired Skillset : Python with React, any Cloud experience.

Experience: 5+ yrs must

Work Location: WFH

Office location: Coimbatore, Tamil Nadu, India

Company website : www.intellectyx.com

Summary Description of Role (Must-Haves)

• Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth.
• Develop new features and infrastructure in support of rapidly emerging business and project requirements.
• Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design.
• Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
• Collaborate with development teams and product managers to create innovative software solutions.
• Create new, dynamic, front-endband backend software products and apps that are dynamic and visually appealing.
• Able to develop entire architecture, responsive design, user interaction, and user experience.
• The ability to use databases, proxies, APIs, version control systems, and third-party applications.
• Explore ways to enhance Data Quality, Reliability and identify opportunities for data pipeline improvements both in terms of performance and cost efficiency.

Duties and Responsibilities

• Develop and maintain new API endpoints and front-end features.
• Document the design, development setup, and troubleshooting steps for a service.
• Produce high quality complex deliverables with minimal input and supervision.
• Participate in reviewing design and code for other team members.
• Participate in the development process from definition to deployment.
• Write review and maintain code.
• Translate designs and wireframes into high quality full stack code (React, Python, Django).
• Own both the client-side and mid-tier SaaS products.
• Define and constantly improve the web architecture for our products.
• Develop and iterate on a full software stack.
• Perform code reviews for team deliverables to ensure code follows documented standards and best practices.
• Communicate and interact with product team and end users.
• Help evolve systems architecture to consistently improve development efficiency.
• Work with the QA Team to develop testing protocols to identify and correct challenges.
• Partner with other developers on best practices, peer program, and code review.
• Work with product owners and end-users to clarify specifications and get feedback.
• Prepare unit test cases and validate the results for accuracy.
• Collaborate with other teams to ensure system coherence and scalability.

Position Qualifications

• 3+ Experience in both frontend and backend scripting languages/frameworks: Python with Django, React with Redux, JavaScript
• Knowledge or Experience with Cloud Platforms with Preferred skills in AWS cloud services such as MWAA, EKS, EC2, S3, RDS, Redshift and Aurora
• 5+ Experience in building web applications and prefer experience building SaaS applications.
• 5+ Experience in designing and integrating RESTful APIs
• 5+ Experience with relational SQL and NoSQL databases
• Knowledge or Experience with data pipeline and workflow management tools
• Knowledge or experience with Cloud Technologies

Job Title: Full Stack Developer 

Airveda is a mission-based organization helping people breathe well, and live well. We build Comprehensive air quality monitoring IOT systems for both indoor and outdoor environments to help people manage their air pollution exposure and to create awareness among people. We are also working with schools, offices etc to provide healthier environments for their occupants.

Learn more at: https://www.airveda.com

Location: Gurgaon (Sec-54 )

Job Type: Full-time, Working from Office. 

Job Summary:

We are seeking a highly motivated Full Stack Developer to join our dynamic team. who will play a vital role in developing and maintaining our web applications, ensuring seamless user experiences and high performance. You will contribute towards designing and developing our front-end components on our air quality dashboards, work with large amounts of data and learn to build efficient data systems along with their backend components. Our systems are built on Django and Python. Prior experience here is a prerequisite. 

Key Responsibilities:

• End-to-End Development: Take ownership of the entire development lifecycle, from concept and design to implementation, testing, and deployment of web applications.
• Front-end and Back-end Development: Utilize your expertise in front-end technologies (HTML, CSS, JavaScript) and back-end technologies (Python ) to create seamless and responsive user interfaces. 
• Innovative Problem-Solving: Work closely with cross-functional teams to brainstorm and implement innovative solutions to complex technical challenges.
• User-Centric Focus: Create intuitive and user-friendly interfaces, ensuring exceptional user experiences across various devices and platforms.
• Code Quality: Write clean, maintainable, and efficient code, following best practices and industry standards.
• Collaboration: Collaborate effectively with designers, product managers, and other developers to translate design concepts into functional applications.
• Continuous Learning: Stay updated with emerging technologies and industry trends, integrating new tools and techniques into projects.
• Testing and Debugging: Conduct thorough testing, debugging, and troubleshooting to ensure the functionality and performance of applications.
• Problem-Solving: Demonstrate excellent problem-solving skills and the ability to troubleshoot issues efficiently.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 1 year of professional experience as a Full Stack Developer.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and popular JavaScript frameworks (e.g., React, Angular, Vue.js).
• A strong background in Python back-end technologies is essential.
• Knowledge of database systems, both SQL and NoSQL.
• Familiarity with RESTful API design and integration.
• Strong problem-solving abilities and attention to detail.
• Excellent collaboration and communication skills.
•  Ability to work effectively in a fast-paced and agile development environment.
•  Familiarity with version control systems like Git is a plus.

Airveda is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.

We are looking for an AI Architect to join our team.

Responsibilities

• Architecture Design: Develop scalable and efficient AI architectures.
• Technical Guidance: Provide expertise and guidance to development teams.
• System Integration: Collaborate to integrate AI technologies into systems.
• Performance Optimization: Optimize AI models and infrastructure.
• Data Management: Manage large datasets for AI training.
• Ethical Considerations: Address ethical and privacy concerns.
• Technical Documentation: Create comprehensive technical documentation.
• Collaboration and Communication: Collaborate with stakeholders.
• Problem-Solving: Analyze and troubleshoot technical issues.
• Continuous Learning: Stay updated with AI advancements.

Requirements

• Education: Bachelors or masters degree in computer science or related field.
• Experience: 8+ years of experience with 3+ years as an architect. Extensive experience in Gen AI and LLM technologies, including exposure to open source LLMs is a must.
• Technical Expertise: Proficiency in NLP, machine learning, and deep learning. Familiarity with open source LLM frameworks like GPT-3/4 or similar models.
• Architectural Design: Ability to design scalable and efficient AI architectures.
• System Integration: Skill in integrating AI technologies, including open source LLMs, into new or existing systems.
• Performance Optimization: Experience in optimizing AI models and systems, including open source LLMs, for efficiency.
• Data Management: Knowledge of handling large datasets for Gen AI and LLM training, including open source LLMs.
• Ethical Considerations: Understanding of AI ethics and privacy concerns, particularly relevant to open source LLMs.
• Collaboration and Communication: Strong teamwork and communication skills.
• Problem-Solving: Aptitude for troubleshooting and resolving technical challenges related to open source LLMs.
• Continuous Learning: Willingness to stay updated with advancements in Gen AI, LLMs, and open source LLM technologies.

As a ServiceNow Developer, you will be responsible for the design, development, implementation, customization, and support of ServiceNow solutions. You will work closely with business stakeholders, IT teams, and end-users to translate requirements into efficient and effective ServiceNow applications. Your expertise in ServiceNow platform development, configuration, and Administration will be crucial in delivering high-quality solutions that streamline processes and enhance productivity.

Responsibilities :

• Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.
• Customise and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.
• Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.
• Create and maintain technical documentation, including system design specifications, test plans, and user manuals.
• Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.
• Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.
• Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.
• Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.
• Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.
• Train and mentor junior developers and provide guidance on ServiceNow development techniques and best practices.

Qualifications :

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform and its core applications.
• In-depth knowledge of ServiceNow development, including scripting (JavaScript, Glide), UI customization, and workflows.
• Proficiency in ServiceNow development tools, such as ServiceNow Studio, ServiceNow Developer Studio, and ServiceNow Workflow Editor,
• Experience with ServiceNow integration technologies (SOAP, REST, JSON, XML) and web service integrations
• Solid understanding of ITIL processes, IT service management (ITSM) concepts, and IT operations.
• Ability to translate business requirements into technical specifications and develop efficient ServiceNow solutions.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Excellent communication skills, both verbal and written, with the ability to effectively collaborate with stakeholders at all levels
• ServiceNow certifications (e.g., ServiceNow Certified Application Developer, ServiceNow Certified System Administrator) are highly desirable.

Must have Skills :

• Experience in ITOM
• Experience in CMDB

Job Summary:

– We are looking for a kick ass software engineer with exceptional skills in data structures, algorithms, core java, and distributed systems. If you think you have it in you to deliver on aggressive timelines, have the hunger for growth, don’t like giving excuses, contribute to product features, be hands-on and deliver a world-class product, then we want to hear from you.

This is a predominantly back-end engineering role.

– You are a rockstar engineer with proven capabilities working on SaaS product and a passion for writing exception code.

– You are hungry for an opportunity to join a start-up and become a member of core platform team driving the company forward.

– You will be responsible for the delivery of product features as a part of the platform engineering team.

– You will be hands-on working on key features of the product.

– You will be responsible for design of back-end architectural changes and product features.

– You will have plenty of opportunity to learn and implement ideas to build products in efficient and cohesive manner.

– Understand the product mission, goals, and tasks and execute with the team to achieve them.

– Understand the design and architecture and build modules in accordance with it or recommend and make the necessary changes that adds more stability to our product.

Eligibility:

– 4+ years of experience with hands-on experience in Core Java/Kotlin

– 2+ years of experience as a technical architect with responsibility for core features 

– 4+ years of working experience in cloud-based systems

– 2+ years of experience working on distributed systems

– 2+ years of experience working on Kafka and Zookeeper

– Experience working on RxJava/ Reactive Programming

– Adept on design patterns and distributed systems

– Excellent verbal and written communication

– Proficient in building REST APIs to interact with relational and non-relational data sources

– Proficient in SQL and RDBMS

– Hands on experience in code and system optimization

– Experience in working with NoSQL databases is a plus

• Have a high bar for the quality of the product.
• Creative, independent, self-motivated, and willing to learn new technology.
• Possess a good understanding of QA methodologies and processes.
• Strong test planning ability with an understanding of enterprise storage workflows.
• Ability to take up a variety of roles in a startup environment.
• Excellent troubleshooting abilities spanning multiple software and hardware components (such as switches, storage systems, kernels).
• Good knowledge of storage stack, file system internals, and testing tools like fio, fsct, vdbench, dd, specFs etc.
• Strong knowledge of one or more storage protocols like NFS, iSCSI, CIFS, SMB, S3.
• Prior experience of testing storage filers using NFS/SMB/CIFS/S3 is a big plus.
• Experience with distributed systems (databases, storage, map-reduce frameworks, etc.).
• Good understanding of storage performance characteristics.
• Prior work experience in testing enterprise storage products is a must.
• Prior experience of programming, preferably in Go, Python, bash.
• Knowledge of ESXi, HyperV, KVM is a plus.