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Customer Support Executive
Right Human Nutrition PVT LTD's logo

Customer Support Executive

RighthumanNutritionPVTLTD RHN's profile picture
Posted by RighthumanNutritionPVTLTD RHN
0 - 2 yrs
₹1L - ₹1.5L / yr
Ahmedabad
Skills
Communication Skills
PPT
Telesales

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!


Key Responsibilities:

šŸ“ž Customer Support:

šŸ‘‰šŸ» Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

šŸ‘‰šŸ» Address and resolve customer inquiries and complaints regarding products and dispatch.

šŸ‘‰šŸ» Assist customers with product information, order status, and other related queries.


šŸ“² Communication:

šŸ‘‰šŸ» Maintain positive and professional behavior with customers at all times.

šŸ‘‰šŸ» Respond promptly to customer queries and ensure all interactions are recorded accurately.

šŸ‘‰šŸ» Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.


šŸ˜‡ Issue Resolution:

šŸ‘‰šŸ» Identify and resolve customer issues efficiently.

šŸ‘‰šŸ» Escalate complex issues to the appropriate departments when necessary.

šŸ‘‰šŸ» Follow up with customers to ensure their concerns are resolved satisfactorily.


šŸ›’ Order Management:

šŸ‘‰šŸ» Assist customers with order placements, modifications, and cancellations.

šŸ‘‰šŸ» Coordinate with the dispatch team to track orders and provide updates to customers.

šŸ‘‰šŸ» Handle product returns, exchanges, and refunds as per company policies.

āœšŸ» Product Knowledge:

šŸ‘‰šŸ» Maintain in-depth knowledge of Right Human Nutrition’s products and services.

šŸ‘‰šŸ» Provide accurate information to customers about product features, benefits, and usage.


Requirements:

šŸ–„ Technical Skills:

šŸ‘‰šŸ» Familiarity with customer service tools and software.

šŸ‘‰šŸ» Basic knowledge of CRM systems.

šŸ‘‰šŸ» Proficiency in using communication tools like email, WhatsApp, and call systems.


šŸ‘©ā€šŸ’¼Experience:

šŸ‘‰šŸ» Minimum of 1-2 years of experience in customer service or support roles (preferred).

šŸ‘‰šŸ» Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).


šŸ‘Øā€šŸ’¼Personal Attributes:

šŸ‘‰šŸ» Strong problem-solving skills.

šŸ‘‰šŸ» Ability to work independently and as part of a team.

šŸ‘‰šŸ» High level of integrity and professionalism.

šŸ‘‰šŸ» Patience and empathy in dealing with customer concerns.


How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8Ā 

We look forward to welcoming a new member to our dynamic team!

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Right Human Nutrition PVT LTD

Founded :
2022
Type :
Product
Size :
20-100
Stage :
Profitable

About

With the mission to provide quality supplements for your family, RIGHT HUMAN NUTRITION PVT. LTD. (RHN) is committed to serving everyone with wishes to have peak performance, continuous growth, repair and incredible strength. we believe in providing your body with the right nutrition it needs to perform and function at its best.
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