
Job Description:
We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!
Key Responsibilities:
š Customer Support:
šš» Provide exceptional customer service through email, WhatsApp, calls, and chatbots.
šš» Address and resolve customer inquiries and complaints regarding products and dispatch.
šš» Assist customers with product information, order status, and other related queries.
š² Communication:
šš» Maintain positive and professional behavior with customers at all times.
šš» Respond promptly to customer queries and ensure all interactions are recorded accurately.
šš» Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.
š Issue Resolution:
šš» Identify and resolve customer issues efficiently.
šš» Escalate complex issues to the appropriate departments when necessary.
šš» Follow up with customers to ensure their concerns are resolved satisfactorily.
š Order Management:
šš» Assist customers with order placements, modifications, and cancellations.
šš» Coordinate with the dispatch team to track orders and provide updates to customers.
šš» Handle product returns, exchanges, and refunds as per company policies.
āš» Product Knowledge:
šš» Maintain in-depth knowledge of Right Human Nutritionās products and services.
šš» Provide accurate information to customers about product features, benefits, and usage.
Requirements:
š„ Technical Skills:
šš» Familiarity with customer service tools and software.
šš» Basic knowledge of CRM systems.
šš» Proficiency in using communication tools like email, WhatsApp, and call systems.
š©āš¼Experience:
šš» Minimum of 1-2 years of experience in customer service or support roles (preferred).
šš» Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).
šØāš¼Personal Attributes:
šš» Strong problem-solving skills.
šš» Ability to work independently and as part of a team.
šš» High level of integrity and professionalism.
šš» Patience and empathy in dealing with customer concerns.
How to Apply:
Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8Ā
We look forward to welcoming a new member to our dynamic team!

About Right Human Nutrition PVT LTD
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At Techjays, we are helping companies reimagine how they build, operate, and scale with AI at the core.
We operate as part of the 1% of companies globally that can truly leverage AI the right way andĀ not just as experimentation, but as secure, scalable, production-grade systems that drive measurable business outcomes.
Our strength lies in combining deep backend engineering with AI system design, building AI-native platforms, intelligent workflows, and cloud architectures that are reliable, observable, and enterprise-ready.
Our team includes engineers and leaders who have built and scaled products at global technology organizations such as Google, Akamai, NetApp, ADP, Cognizant Consulting, and Capgemini. Today, we function as a high-agency, execution-focused team building advanced AI systems for global clients.
We are looking for a strong backend engineer who can design and build secure, scalable Python systems that power AI-native applications.
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Years of Experience: 5 - 8 years
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Key Skills:
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If you want to build AI-native systems that are used in the real world,Ā not just prototypes, Techjays is the place to do it.
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