Customer Support Executive

Job Description

Job Title: Digital Marketing Team Lead

Company: Web Digital Mantra IT Services Pvt Ltd

Location: Kumaraswamy Layout, Bengaluru

Employment Type: Full-Time

Salary Package: ₹4 LPA – ₹5 LPA

Kannada speaking candidates preferred.

About the Company

We are a fast-growing IT services company specializing in Website Development, Software & Mobile App Development, ERP, CRM & Billing Software, along with Digital Marketing Services such as SEO, Google Ads, Meta Ads, and Social Media Marketing. We work with schools, colleges, SMEs, startups, and enterprises to deliver scalable digital solutions.

Key Role

• We are looking for a dynamic and result-oriented Digital Marketing Team Lead to join our growing team at Web Digital Mantra IT Services Pvt Ltd. The ideal candidate should have strong experience in team handling, client coordination, and digital marketing strategy execution.
• The candidate will be responsible for leading the digital marketing team, managing client communication, overseeing campaigns, and ensuring successful delivery of marketing projects across multiple digital platforms.

Key Responsibilities

• Lead and manage the digital marketing team to achieve campaign goals and business targets
• Coordinate with clients to understand requirements, provide updates, and maintain strong professional relationships
• Plan, execute, and monitor digital marketing campaigns across various channels
• Handle SEO, social media marketing, paid campaigns, content marketing, and lead generation activities
• Track campaign performance using analytics tools and prepare performance reports
• Ensure timely project delivery and maintain quality standards
• Collaborate with the design, content, and development teams for campaign execution
• Conduct market research and competitor analysis to improve marketing strategies
• Mentor team members and support their professional development
• Manage online brand presence and improve customer engagement

Required Skills

• Strong leadership and team management skills
• Excellent client handling and communication abilities
• Knowledge of SEO, SEM, Google Ads, Meta Ads, and social media marketing
• Experience in campaign planning and performance analysis
• Familiarity with digital marketing tools such as Google Analytics, Search Console, Canva, CRM tools, etc.
• Strong problem-solving and multitasking skills
• Good presentation and reporting abilities
• Ability to work in a fast-paced environment

Preferred Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications, or related field
• 2–4 years of experience in Digital Marketing
• Prior experience in team leadership or client coordination is preferred

Benefits

• Provident Fund (PF) provided
• Employee Insurance provided
• Career growth opportunities
• Supportive and collaborative work environment
• Exposure to diverse client projects and digital technologies
• Paid leaves and company holidays
• Opportunities to work with international clients
• Skill development and learning opportunities

Additional Information

Work Timing: 10:00 AM – 7:00 PM

Work Mode: Work from Office

Key Focus Areas:-

• Scalable SaaS and distributed systems

• Microservices architecture

• Backend performance and API optimization

• Cloud infrastructure and DevOps

• Multi-tenant platforms

• Reliability, scalability, and engineering governance

Main Responsibilities:-

• Design fault-tolerant backend systems

• Lead architecture decisions and technical planning

• Improve system performance, scalability, and deployment workflows

• Guide senior developers and enforce engineering standards

• Reduce technical debt and solve complex production issues

• Collaborate with DevOps on CI/CD, monitoring, and AWS infrastructure.

• You will work on complex, enterprise-scale systems including large SaaS platforms, distributed backend architectures, pricing intelligence engines, CRM solutions, 3D configuration ecosystems, route optimization modules, payment integrations, high-volume APIs, and modern cloud infrastructure.

• We are not looking for a “people manager who used to code.

Required Skills:-

• Backend: Node.js, TypeScript, REST APIs, event-driven systems

• Frontend Understanding: React.js architecture concepts

• Databases: PostgreSQL, MySQL, Redis, query optimization

• Cloud/DevOps: AWS, Docker, CI/CD, Kubernetes (preferred)

• System Design: Microservices, distributed systems, high-availability SaaS platforms

Preferred Experience:-

• SaaS product companies

• Enterprise CRM systems

• Large-scale production platforms

• Pricing engines, WebGL/3D systems, AI-assisted workflows

• U.S.-based product engineering environments

Experience Needed:-

• 10–15 years in software engineering

• 3+ years in architect/principal engineer/engineering lead roles

• Proven experience building scalable production systems

Ideal Candidate:-

A technically strong, ownership-driven architect who:

• Thinks strategically

• Stays calm under pressure

• Solves complex engineering problems

• Mentors teams effectively

• Builds long-term scalable systems rather than quick fixes

Candidate should have a consultative approach not just pre sales call approach. 

2. Must be from B2B SAAS, MarTech or SalesTech but product based company only

3. Should be able to prepare pitch decks for the clients

4. 3 to 5 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role

5. Solid technical foundation with the ability to explain complex concepts clearly

6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively

7. Expereince between 3 to 6 years will only be considered. More than 6 years candidates are not applicable

Preferred companies to find candidate for this role - Cvent, Bizzabo, Airmeet, Hubilo, Hopin, vFairs, ON24, Goldcast, Webex Suite, BigMarker, Stova, Splash and EventMobi.

Job Summary: We are seeking a skilled Project Manager to lead and coordinate projects from initiation through to completion. The ideal candidate will have strong leadership and communication skills, with a proven ability to manage resources, timelines, and budgets effectively.

Key Responsibilities:

• Project Planning: Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
• Team Leadership: Lead project teams, providing direction, support, and motivation to ensure successful project execution.
• Communication: Serve as the primary point of contact for stakeholders, ensuring consistent communication regarding project status, risks, and changes.
• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project delivery.
• Budget Management: Monitor project budgets, ensuring that resources are allocated efficiently and that the project remains within financial constraints.
• Quality Assurance: Ensure that all project deliverables meet the required quality standards and client expectations.
• Progress Tracking: Utilize project management tools to track progress, manage schedules, and report on project performance.
• Stakeholder Engagement: Build and maintain strong relationships with stakeholders, clients, and team members to ensure project success.

Qualifications:

• Bachelor’s degree in [relevant field, e.g., Business Administration, Project Management, etc.].
• Minimum 3 years of experience in project management or a related field.
• Proficiency in project management software (e.g., Asana, Trello, Microsoft Project).
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• PMP certification or equivalent is a plus.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.

Preferred Skills:

• Experience in [specific industry or domain].
• Familiarity with Agile methodologies.
• Strong analytical and problem-solving skills.

 We are currently seeking a highly skilled and experienced PHP Developer to join our talented team. As a PHP Developer, you will play a crucial role in designing, developing, and maintaining our web-based applications and websites. Your expertise in PHP programming, along with your in-depth knowledge of GIT, MYSQL, and Redis, will be essential in ensuring the success of our projects.

Responsibilities:

- Collaborate with the development team to design and implement robust and scalable PHP-based applications.

- Utilize GIT for version control, ensuring smooth collaboration and efficient code management.

- Work with relational databases, primarily MYSQL, to handle data storage and retrieval effectively.

- Implement Redis for caching and improving application performance.

- Collaborate with front-end developers, leveraging your basic knowledge of HTML and CSS to integrate the back-end functionalities seamlessly.

- Write clean, efficient, and well-documented code that follows best practices and coding standards.

- Troubleshoot and resolve issues in existing PHP applications, ensuring optimal performance and functionality.

- Stay up-to-date with the latest PHP trends, tools, and technologies to continuously improve development processes.

Requirements:

- 3 to 8 years of professional experience as a PHP Developer.

-Strong Knowledge in Core PHP is mandatory

- Proven expertise in PHP programming, with a strong portfolio showcasing your previous work.

- Solid understanding and experience with GIT for version control.

- Proficiency in working with MYSQL and handling complex database queries.

- Familiarity with Redis for caching and performance optimization.

- Basic knowledge of HTML and CSS for seamless collaboration with front-end developers.

- Strong problem-solving skills and the ability to work independently or as part of a team.

- Excellent communication and collaboration skills to effectively work with cross-functional teams.

- Bachelor's degree in Computer Science, Software Engineering, or a related field (preferred but not mandatory).

Read more about us here - https://www.notion.so/bitespeed/Enterprise-Customer-Success-Manager-0233155a53ee4cc3a10feff055b0b8eb

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about (https://apps.shopify.com/bitespeed-fb-messenger-chatbot) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
• Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
• Building the playbook for our customer success function to scale for the next stage of growth.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful
• You have 2+ years of experience managing enterprise accounts & at a SaaS startup.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

We have an urgent Job Opening for Corporate Communications Specialist @ Andheri (West)

Job Description:

• Conduct meeting - offline and online with potential & Existing clients.
• Conduct knowledge dissemination sessions, legal aid workshops, and presentations.
• Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
• Create company literature and other forms of communication.
• Create marketing and promotional materials, both print and electronic.
• Work with advertisers for timely and useable ad submissions, Copy edit, proofread, and revise communications.
• Design and launch email marketing campaigns.
• Promote products and services through public relations initiatives.
• Develop marketing communications campaigns.
• Research media coverage and industry trends.
• Conduct extensive media outreach.
• Coordinate conference, trade shows, and press interviews.
• If interested please apply

• Experience level of 6 to 9 years of experience in very large-scale applications.
• Strong problem-solving skills, computer science fundamentals, data structures and
• algorithms their space & time complexities
• Design (LLD & HLD) and architect technical solutions for the business problems of a very large-scale portal.
• Strong hands-on and practical working experience with Java as the programming language
• Strong debugging skills - Code, Logs, DB, JVM
• Excellent coding skills - should be able to convert design into code fluently.
• Hands-on experience working with Databases and Linux platform

Role and Responsibilities:

• As a backend developer, your primary focus will be the development of all server-side systems
• A basic understanding of front-end technologies is necessary as well. You will test, secure and deploy your code
• Work experience on Node.js is a must along with a server-side framework like Express.js
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with REST APIs
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• AgileScrum development cycle understanding.

Skills Required:

• At least 2 years of experience developing backends using NodeJS should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Good knowledge of MongoDB(Must) & any other MySQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST APIs.
• Knowledge and working experience in Cloud environment - AWS or Azure
• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things