Loading...
{{notif_text}}
Manager - Operations - BPO/ITeS (8-12 yrs) Position Title: Operations Manager Location: Bangalore KEY RESPONSIBILITIES : - Responsible for day to day Operations management - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). - Resolve/monitor customer escalations as appropriate. - Responsible for mentoring, training, career development, performance management - Provide direction for and support of process change initiatives including robust documentation and training. - Reviewing and Monitoring process accuracy on a periodic basis. - Periodic client reporting and conducting quality audits. - Good Experience in MS office applications (PowerPoint, Visio, MS Project) - Able to work and deliver under pressure, - Should have keen eye for detail. - Must be flexible and able to work in shifts. - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding - Demonstrated experience in dealing with large-scale, highly available, and SLA managed services - Performance Management - People Management - Process Improvements - Client Relationship Management CRITICAL SKILLS REQUIRED : - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. - Candidates should be flexible to work in any shifts including US shifts can only apply with the below mentioned details: Current CTC: Expected CTC: Notice Period:
About Company:Intugine Technologies is a Bangalore based startup making gesture and voice-based wearables. Our first product Nimble is a ring which helps you to control any smart device, be it a phone or your lights. You can shut your devices by simply waving your hand or saying 'Turn Off Everything'. We are launching Nimble next month, this is your chance to be a part of the journey where we take it to the hands of millions of users across the globe.About the Internship: Selected intern's day-to-day responsibilities include: 1. Assist the accounting team 2. Bookkeeping including accounts payable, accounts receivable, and balance sheet reconciliations3. Document record keeping and accounting tasks4. Assist with monthly/quarterly closing activities Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 16th May'18 and 15th Jun'18are available for duration of 2 months are from Bangalorehave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹5000 /MonthDeadline:2018-06-10 23:59:59Other perks:Certificate, Letter of recommendation, Flexible work hours, Informal dress code, 5 days a week.Skills required:MS-Word, MS-PowerPoint, Accounting, Tally and MS-Excel (Learn MS-Excel)
1. Create interesting storyboards on topics given 2. Identify proper images 3. Create interesting scripts for videos 4. Enter in the tool (knowledge will be provided 5. Communicate with stakeholders and SME
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least 1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be · Proficient in financial terminologies. · Good mathematical skills · MS Office Prior experience in a financial institution/wealth management firm would be added advantage
