Customer Support Executive for E-Commerce customers

Role: AI/ ML Engineering

Experience: 3 to 5 yrs

Work location: Hyderabad

Interview mode: Virtual

Notice period: Immediate Joiner

Key Responsibilities:

·        Design and implement RAG pipelines and AI agentic systems using cutting-edge LLM frameworks.

·        Fine-tune open-source LLMs and develop narrow, domain-specific models.

·        Build and maintain ML pipelines using MLFlow and ensure reproducibility, auditability, and version control.

·        Collaborate with cross-functional teams to deploy ML systems into scalable, secure, and production-ready environments.

·        Containerize and serve models using Docker, Kubernetes, and FastAPI.

·        Automate CI/CD workflows using Azure DevOps, with integrated monitoring and alerts.

·        Integrate authentication and authorization flows using Azure AD and Microsoft Graph API.

·        Optimize deployed models for latency, cost-efficiency, and operational maintainability.

Required Skills & Experience:

·        Strong foundation in Computer Science, software architecture, and distributed systems.

·        Proficiency in Python, including both object-oriented and functional programming paradigms.

·        Hands-on experience with open-source LLMs, embedding models, and vector databases.

·        Practical implementation of RAG pipelines and LLM agentic systems.

·        Strong working knowledge of MLOps tooling (e.g., MLFlow), model versioning, and reproducible experiments.

·        Experience deploying ML systems using Docker, Kubernetes, and FastAPI or equivalent frameworks.

·        Proven experience working in Azure cloud ecosystem:

·        Azure DevOps for build/release automation.

·        Azure GraphAPI for accessing organizational data.

·        Secure identity flows using Azure AD.

About Grey Chain:

Grey Chain is a Generative AI-as-a-service, Mobile & Digital Transformation firm helping organizations reimagine user experiences with disruptive & transformational thinking and partnership.

We are trusted by UNICEF, BOSE, KFINTECH, WHO, and many Fortune 500 Companies.

About the role:

We are hiring a Senior Architect – AI & Enterprise Development, a top-quality professional with a strong technology and communication foundation, who can lead enterprise-level solutioning and architecture design, particularly in AI-enabled transformation.

This role requires a strategic problem solver who can zoom out to see the big picture while having the ability to deep dive into specific areas when required. You’ll lead architecture and solutioning for high-stakes enterprise clients and work closely with delivery teams to ensure robust and scalable outcomes.

Key Responsibilities

• Lead architecture and solutioning initiatives for enterprise-grade applications with a focus on AI/ML integration.
• Collaborate directly with enterprise clients to understand business problems and design innovative, scalable, and cost-effective solutions.
• Act as a technology evangelist, introducing and implementing cutting-edge AI and enterprise tools/frameworks.
• Provide technical leadership and mentorship to engineering and delivery teams.
• Represent Grey Chain in client meetings, primarily across the Delhi/NCR region.
• Ensure architectural quality, scalability, and security of platforms built.
• Conduct feasibility assessments and create POCs to validate solution approaches.

Skills & Experience Required

• 6+ years of experience in enterprise software development, with at least 3 years in an architecture/solutioning capacity.
• Proven experience working with AI/ML frameworks, enterprise platforms, and designing cloud-native solutions.
• Strong understanding of distributed systems, microservices, and modern architecture patterns.
• Excellent communication skills with the ability to convey complex concepts to non-technical stakeholders.
• Based in Delhi/NCR and comfortable with client-facing responsibilities.
• Demonstrated ability to work in fast-paced environments and solve high-impact problems with a positive, can-do attitude.

Good to Have

• Hands-on experience with platforms like AWS/GCP/Azure and containerization tools (Docker, Kubernetes).
• Exposure to enterprise clients in BFSI, Retail, or Consulting sectors.
• Familiarity with tools like GitLab, Trello, Jira, and collaboration platforms like Zoom.

Involved in capex,modelling, Budgeting,investment decision making

Should be able to converse well with global stakeholders

O&G, Metals and mining heavy manufacturing Preferred

Others - not a frequent job hopper

Margin optimization -holistic understanding of the O&G P&L (not limited to 1-2 line items only)

We are looking who has exposure in RPA/Blue prism 

Good Exposure in RPA/Blue Prism

Understanding the requirements and work accordingly

Experience in Blue Prism Path Solution Management

Strong Understanding of RPA technology

Excellent Communication skills

Company Profile:

The company is World's No1 Global management consulting firm.

Job Responsibilities

• Should have experience in Software Product Development at an enterprise level.  .
• Analyze requirements and come up with possible solutions to solve the problem, evaluating and capturing necessary tradeoffs
• Build and improve newest services and ensure that they are well tested and released quickly and often to our customers
•  Debugging capabilities and identify the root cause of the problem and fix them.
•  Influencing the architecture of an application. 
•  Design and implement cloud based high-performance, highly available services to cover customers’ high demands and big data volumes 
•  Maintain rapid deployment pipelines and observability of the services to support operations/troubleshooting. 
•  Think about security of the whole technical stack and processes to ensure customers’ data is safe 
•  Take care of all aspects of the product: from implementation, through testing, to operations.

Job Requirements

• Proficiency in Python programming
• Mandate experience working as a Python Developer with Django.
• Should have good experience in Flask, numpy and pandas
• Should have good experience in REST API development with Django.
• Have In-depth understanding of Object Oriented Programming ( OOPs ) concepts.
• Are Able to create Database Schemes that represent and support business processes.
• Should have good understanding of Agile frameworks such as Git, Jenkins etc.
• Must have experience working on MySQL, HTML, CSS, JavaScript & jQuery.
• Must have experience with Web Servers e.g. Nginx, Apache.
• Good to have AI/ML/Data science certification.
• Must be a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
• Positive attitude and excellent communication as well as written skills

• Coordinating the involvement of additional departments (cross functional), including sales, customer service and management resources if necessary, in order to meet partner performance objectives and partners’ expectations
• Meeting assigned targets for profitable sales volume and strategic objectives in the partner accounts
• Proactively assessing, clarifying, and validating partner needs on an ongoing basis
• Identifying, advising and assisting in implementing new or improved products, processes and procedures
• Leading solution development efforts that best address merchant and partner needs, while coordinating the involvement of all necessary departments
• Identifying key new partners and securing the relationship
• Taking care of all commercial and contractual negotiations with the partners
• Closing partnership agreements while properly balancing company goals, speed, and economic potential in delivering actual results
• Ensuring efficient and effective boarding and implementation of new partners, working closely with the partner’s sales and technical organization
• Taking designated targets for new accounts and getting them added to the pool target to deliver in the planned and promised timelines
• Preparing weekly, monthly, and quarterly report of performance and presenting it to the Vertical Head

Desired Candidate Profile

• MBA with Minimum 3 yrs+ proven track record in partner relationship management or Key Accounts Management
• Alliance or Lending experience is a plus
• Ability to articulate complex issues clearly to partners, management and internal departments
• Continuous learning mentality and eagerness to challenge/ improve current processes
• Creative and strategic thinking with problem solving attitude
• Strong sales orientation – driven by results – and commercial awareness
• Self-motivation and ability to handle stressful situations and failure
• Good initiatives on getting leads and partner
• Excellent MS Excel skills and confidence in timely reporting
• Excellent communications with superior written, verbal, presentation and interpersonal skills    

As a Mobile Software Developer, your primary objective will be to design and build mobile applications for iOS platforms while actively participating in application design discussions and decisions. You will be an integral part of the development and maintenance of the company's products. You will utilize your expertise and your familiarity with iOS and XCode. Additionally, experience with Agile or XP methodologies or related iterative development processes will be necessary to hit the ground running and make an immediate impact. You will also utilize your knowledge of Software Development Lifecycle Tools - source control (Git, SourceTree, SVN), issue tracking, and web service integration (REST, JSON and HTTP).

Our organization moves at light speed, so the ability to work with minimal supervision while delivering excellent results will be a priority. Strong communication and information gathering skills are required to capture and interpret business and functional requirements, fill in the gaps intelligently, interpolate designs and functionality as necessary, and identify opportunities for process improvements/efficiencies.

This is your opportunity to work with our talented team to design and build the next generation of mobile applications.

• Design and build advanced applications for iOS platforms communicating with our servers
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance and maintenance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Responsibilities will include understanding requirements, helping to define a product vision and strategy, and working with world-class engineers to execute it. Assume ownership of products including defining scope and developing requirements for new and advanced products as well as upgrades and progressive releases for existing products.
• Ownership of front end platforms – Android, iOS, msite and website. Have worked extensively in frontend and need to be able define and analyse numerous product metrics and know when and how to apply each in order to influence the success of the product.
• Conceptualize and build innovative Financial Products in Lending for platform users. Most of the products are being developed for the first time in India
• Proven ability to work in cross-functional environments including sales, marketing, business management, customer support and engineering teams.
• Track record of successful collaboration with a product development team or organization.
• Ability to solve complex issues to achieve objectives and deliver results on multiple projects in a complex, fastmoving environment.
• Strong business management and analysis skills.
• Contagious can-do attitude and self-sufficient work style
• Ability to manage a team of 6-10 smart product managers 

• Overall 12-14 years of experience.
• Minimum 7 years of strong consumer internet related Product and 2 years in fintech. Management background preferably in eCommerce /Technology/ Fintech / Banking industry. Understanding & having gone through the pain of what it takes to build a great product
• Passion for Results: High degree of commitment with bias for execution excellence
• Excellent academic background and records.
• Extra-ordinary skills in crisis management, inter-personal communication, collaboration and team work.
• Master of multiple tasking. Takes on initiatives and challenges.
• In short, we are looking for superstar leader to join a superstar team.