Customer Support Executive for E-Commerce customers

• Extract Transform Load (ETL) and ETL Tools skills
• Data Modeling and Data Integration expertise
• Data Warehousing knowledge
• Experience in working with SQL databases
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Bachelor's degree in Computer Science, Information Systems, or related field
• Relevant certifications in ETL Testing or Data Warehousing

Key Responsibilities

• Day to day management and successful long-term relationships with different accounts.

• Experience in fronting client relationships directly

• Handling operations and client management
• End to end project management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Focusing on the strategic aspects of maintaining and growing long-term relationships.
• Establishing growth plans for teams and managed accounts
• Strategizing and executing campaigns for clients.
• Identifying prospective clients, establishing strategic partnerships and alliances
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

Preferred Requirements:

• 4-10 yrs RELEVANT experience 

• Must have worked with digital agencies managing social media marketing and performance marketing (preferable)

• Also willing to consider exceptionally talented folks from offline agencies

• Located in Bangalore and willing to travel to HSR layout

• Experience in fronting client relationships directly

• Experience in social media marketing (organic & paid)
• Experience in relationship management, strong verbal and written communications skills

Quality Assurance Engineer 

Notice Period : 45 days / Immediate Joining

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics.

The ideal candidate will be instrumental in shaping the product direction and will be actively involved in defining key product features that impact the business. You will work with Principal Engineers to evolve the design and architecture of the products owned by this team. You will be responsible to set up and hold a high software quality bar besides providing technical direction to a highly technical team of Software Engineers. Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

· Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.

· Create detailed, comprehensive, and well-structured test plans and test cases.

· Estimate, prioritize, plan and coordinate testing activities.

· Design, develop and execute automation scripts using open source tools.

· Perform thorough regression testing when bugs are resolved.

· Develop and apply testing processes for new and existing products to meet client needs.

· Monitor debugging process results.

· Investigate the causes of non-conforming software and train users to implement solutions.

· Track quality assurance metrics, like defect densities and open defect counts.

· Stay up-to-date with new testing tools and test strategies.

Requirements

· 3+ years of experience as part of a QA Support and Services team.

· Experience working on building test plans, test cases, solving problems to improve quality and speed of delivery, and Knowledge of QA methodology and tools

· Experience in coding/scripting and user-level automation.

· Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

· Hands-on experience with Web application frontend testing, API Testing, Mobile application.

· Experience working in Framework like Robot, Appium, Selenium, cypress

· Strong knowledge of software QA methodologies, Agile/Scrum development process tools, and processes in GIT/Bitbucket, JIRA, confluence.

· Experience in writing clear, concise, and comprehensive test plans and test cases.

· Experience with performance and/or security testing is a plus.

· Good knowledge of Docker, Container applications with production experience.

· Critical thinker and problem-solving skills, Team player.

· Good time-management skills, Ambitious individuals who can work under their own direction towards agreed targets/goals.

· Must be flexible to work on the office timings to accommodate the multi-national client timings.

· Involve development operations & support internal teams.

http://www.banyandata.com" target="_blank">www.banyandata.com 

Summary of the role: 

As an Analytics Engineer, you will work closely with internal team members to implement Adobe Analytics/Google Analytics on clients’ websites. In this role, you will use front-end technologies such as HTML, CSS, JavaScript, jQuery to support the development and implementation of web analytics tracking. You will also set up and maintain successful Adobe Analytics/Google Analytics deployments and identify and solve complex and interesting tracking problems. Using JavaScript/jQuery, you will design analytics solutions by understanding the client’s business and online marketing goals, gathering requirements, defining project scope, and providing technical guidance.

Qualification:

• Bachelor’s degree from an accredited university
• Strong technical aptitude and expertise with JavaScript, HTML,CSS
• Expertise in Adobe DTM/Adobe Launch and Adobe Analytics implementation through other tag management solutions

Experience:

• 3+ years of relevant experience in Adobe Analytics implementation using DTM/Adobe Launch
• Web Development experience is a plus as it relates to the development, configuration and implementation of Web Analytics solutions
• Experience with other web platforms like Google Analytics, Tealium, Tealeaf, etc. is a plus

Responsibilities:

• Understand client business requirements and how to map those requirements to specific digital measurement tactics
• Development of documentation, deliverables and solutions requirements for web analytics tracking
• Work closely with account management and development teams to oversee the implementation, configuration and debugging of web analytics code, both on-site and through tag management systems
• Support digital marketing teams (paid search, SEO, conversion rate optimization, digital media, etc.) to implement customized tracking for campaign initiatives

Key Skills:

• Strong understanding of web analytics implementation tools - Adobe Analytics Implementation Experience
• Ability to use Adobe DTM/Adobe Launch to implement changes suggested by web analytics team
• Hands on experience in writing DTM rules and troubleshooting the existing implementations
• Expert-level knowledge in Adobe DTM/ Adobe Launch and Adobe Analytics is a must
• Knowledge and experience in Google Analytics/Google Tag Manager or other web analytics platforms is a plus
• Knowledge of web development technologies - JavaScript, HTML, CSS etc.
• Experience in producing technical specifications, solution design reference documents, reference manuals, developer guides, and/or code requirements
• Excellent ability to read and debug HTML, JavaScript to successfully test tags
• Presents results in a manner that the business partners can understand, ensuring interpretation, appropriate detail and usability
• Excellent written skills and the ability to write for both technical and non-technical users
• Willingness to travel for client discoveries and other off-site meetings
• Experience with developing analytics testing processes
• Ability to effectively communicate with clients and colleagues at all levels