Customer Support Executive for E-Commerce customers

Job Title: Lead I - Product Implementation (Configuration - Healthcare Domain)

Location: Chennai

Experience: 3 – 12 Years

Mode: Hybrid (3 days office, 2 days WFH)

Role Overview

As a Configuration Lead – Product Implementation (Healthcare Domain), you will lead end-to-end product implementation projects, ensuring on-time, quality delivery while mentoring the implementation team. You will act as the bridge between clients, product teams, and engineering to drive customer success and continuous improvement.

Key Responsibilities

Lead and execute healthcare product implementation plans ensuring timely, high-quality delivery.

Mentor and guide a team of Configuration Analysts and Implementation Engineers.

Identify and resolve risks, dependencies, and technical challenges.

Build and enhance reusable tools, templates, and implementation assets.

Estimate efforts, define timelines, and maintain SLA compliance.

Conduct client demos, manage escalations, and ensure satisfaction.

Collaborate across configuration, integration, conversion, and testing functions.

Maintain documentation, reports, and gold environments for all configurations.

Mandatory Skills

Healthcare Domain Expertise: Deep understanding of claims, clinical operations, and payor systems.

Product Implementation Leadership: Proven track record in enterprise product/configuration delivery.

Configuration Management: Experience configuring core admin systems for healthcare platforms.

Agile Delivery: Experience in sprint planning, execution, and backlog management.

Technical Knowledge:

DevOps, CI/CD, and deployment processes.

Familiarity with AWS, Azure, or GCP.

Containerization (Docker, Kubernetes).

Team Leadership: Strong mentoring and guidance experience.

Communication: Strong verbal and written client-facing communication skills.

Quality & Compliance: Adherence to best practices and automation tools.

Preferred Skills

Hands-on experience with HealthRules Payor (HRP) or similar platforms.

Knowledge of Benefit, Pricing, and Provider Configuration.

Experience in configuration promotion through multiple environments.

Exposure to integration and conversion workflows in healthcare systems.

Prior consulting or client-facing implementation background.

Behavioral Attributes

Strong analytical and problem-solving mindset.

High ownership and accountability.

Effective time management and cross-functional collaboration.

Structured yet creative approach to solution delivery.

 Roles and responsibilities

• Work with founders, to understand business objectives and customer insights
• Work with product, engineering and customers to co-create the product with early customers
• Prepare wireframes, mockups, and prototypes to take ideas from inception to execution
• Build a design strategy, establish high-quality design processes, and create a culture of design within.
• Drive user research to identify problems and experiment with solutions; inform the product roadmap by advocating for user needs
• Strategize, develop, and extend the visual design systems and pattern libraries

• 4+ years of relevant experience
• Self-driven individual with high ownership and a strong work ethic
• Ability to turn complex design problems into beautiful, intuitive solutions
• Ability to collaborate with cross-functional teams to define, design and ship new features
• Aesthetic appeal - you have an eye for beautiful designs/visuals
• Expertise in product thinking & user empathy; being able to identify the key user needs and connect them with effective solutions
• Excellent craft skills, such as visual storytelling, pixel-perfect UI design, and prototyping
• Excellent communication skills, both verbal and written
• Comfortable running a full design process from beginning to end
• Ability to conduct user research studies

Company Name: Asset Trust Services Pvt Ltd

Company Website

 https://assettrustservices.com/

Industry

Real-Estate

Company Description

Asset Trust Services is one of the leading real estate services company in Bangalore serving various Tyre-1 brands. 

We are built upon ethics ,trust and Integrity as core principles. 

Our growing business teams consist of various real estate expertise with humongous domain experience . 

 Job Description :

We are looking for dynamic " *Sales Executive* " having passion for sales, growth and earning.

1. Meeting the sales target every quarter through given paid leads & data calling.

2. Pitching the prospective property seeker's relevant property options.

3. Assisting Site visit for the buyer along with team members.

4. Post visit provide all support to ensure a smooth closure of the deal on paper as per Team managers guidance

5. Everyday follow-up, track all assigned leads

6. Managing good customer relationships & be a great team player

 Mandatory :

Excellent communication

Negotiation skills

Customer handling skills

Decision-making skills.

Languages - English, Hindi, Telugu good to go

Should be flexible for the day shift and a Work Timings: 10 AM - 7:30 PM

 Note :

Remuneration best in industry

- 3+ years of Business Analyst experience preferably in Saas, customer experience or customer service domain.

- High attention to details and have proven ability to manage multiple, competing priorities simultaneously

- Experience with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.

- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders. 

- Open to discuss the requirement with the client over a call/ in person meeting.

- Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget.

- Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines.

- Daily standup with various teams to track the progress.

- To oversee the development and improvement of customer service products or platforms within an organization

- Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

- Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products.

- Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization.

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Desired Candidate Profile

• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs
• Excellent verbal and written communications skills
• Critical thinking and problem-solving skills
• Ability to prioritize among competing tasks
• Experience in the Logistics Industry would be preferred

Experience: 5+ years

Location: Bangalore

Roles and Responsibilities

• Design and code features in the back-end as per the specifications provided by the Product and Design teams.
• Ship features in fast moving agile sprints.
• Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion.
• Strong skills in architecting database models.
• Ability to document your code as this will be an open-core project.
• Ability to write unit, integration, and end to end tests.
• Conduct peer code review.

Must have:

• Strong understanding of Javascript and NodeJS.
• Good understanding of asynchronous programming, callback, and closures.
• Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
• Experience with AWS services like S3, EC2, etc.
• Experience with Docker.
• Should be strong in Postgres database.
• Test driven development and use of frameworks like Mocha, Cypress.
• Strong proficiency in English and writing skills.

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services (AWS, GCP)
• Have created GraphQL APIs or worked with the Apollo framework.
• Have built previous functionality for CRM, marketing, or customer support tools.
• Have worked in open source project previously.

About Meatigo

We’re transforming the way in which Indians Eat Meat!

 Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we’ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products.

Backed by a team of people, with over 35 years of experience in meat processing & meat products, Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We follow an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage and delivery. We currently deliver orders within 120 minutes across 8 Cities (and counting!)

For more details, do check out https://cutshort.io/shadmin/www.meatigo.com%20">www.meatigo.com

About The Role

At Meatigo, we're redefining the future of on-demand meat delivery. We're building a small team of incredibly talented programmers and developers to enable us to achieve our vision of connecting customers to better meat from Meatigo.

 We are looking for a leader to launch and grow our Meatigo Tech Team. 

 You will be responsible for building the next version of the Meatigo Consumer Website, Consumer App, Internal Apps as well as integration into other platforms. As we gear up for the next level of growth at Meatigo, you'll lead star engineers, designers, and operators in a fastgrowing dynamic environment. This role will be based out of Gurgaon, but you will speak with customers. stakeholders and teams all across India to understand their unique needs. The role demands a mix of entrepreneurship, cross-functional collaboration, and well-honed product judgement.

Job Description: (Tech Lead)

This role is for a person to lead the development project for an ecommerce application. The person should have a total work experience of 10-12 years in the IT  industry. 

Educational Requirements:

∙ Bachelor's / Master's Degree in the Computer Engg/Computer Science from reputed engineering college.

∙ Prince 2, PMP or other Project Management certification is preferable.

∙ AWS certified Developer - Associate or Sys Ops Administrator Associate is preferred.

Project Management experience:

∙ Managed at least 3 full cycle development projects with team size of 5 including himself successfully.

∙ Used Project Management tool Jira or Slack.

∙ Good knowledge of testing and Software quality.

∙ Hands on experience on container set up and cloud deployments.

∙ Understanding of business continuity and disaster recovery.

∙ A leader who inspires confidence and works as a team player.

∙ Hungry for learning.

Technology Skills and Experience

∙ Knowledge and use of CentOS and Tomcat.

∙ Knowledge and use of React.Js, Node.JS

∙ Knowledge and use of Bash, server side scripting

∙ Knowledge and use of Java Springboot

∙ Hands-on high level and detailed design knowledge and experience. ∙ Hands on development in Java using Java SDK 

∙ Experience with a UI framework like Bootstrap/Material design etc. ∙ Experienced in developing componentized UIs.

∙ Working knowledge of HTML5/java script/CSS/Typescript is must. ∙ Working experience of NodeJs

∙ Developed web services APIs and consumption [REST/SOAP]. ∙ Good knowledge of the use of MVC/MVVM patterns

∙ Working with Caching layers like Redis.

∙ Knowledge and use of ERMs/ORMs preferable.

∙ Experience of reverse proxies like Nginx/HA Proxy etc.

∙ TDD & BDD, the use of tools like Karma/Mocha/Jasmine is required. ∙ Application performance and scalability enhancement.

∙ Knowledge of loosely coupled design.

∙ Security aspects in design and development of applications.

Database

∙ At least 7 years’ experience with RDMS like MySQL Database, table design, normalization, and database performance.

∙ Able to write stored procedures and their debugging.(Optional)

∙ DB installation, maintenance and turning (the latter is optional)

Cloud

∙ Hands on knowledge of AWS cloud based development, deployment and support.

∙ Hands on experience of using Docker containers on the AWS platform. Knowledge of Kubernetes.

∙ Hands on experience in Server Management and AWS instances.

Tools Knowledge and Skills

∙ Used Gitlab

∙ Used Selenium or UFT/Silk or other testing tool.

∙ Used Jira, Slack or Trello

∙ Used Nagios (optional)

Salary:

∙ INR 20-30 Lakhs inclusive of all allowances.

Location:

∙ Gurgaon, Haryana

Joining:

∙ Preferably by 15 June 2021 but latest by 01 July 2021