Customer Support Executive for E-Commerce customers

ROLE & RESPONSIBILITIES:

As Manager-Business Development, you will be responsible for business development in the India Market. Will be responsible for identifying new opportunities to expand markets and drive business growth while also enabling increased revenue from current accounts. Build and maintain strategic partnerships and nurture relationships with influencers and stakeholders.

RESPONSIBILITIES & DUTIES:

• Responsible for sales in the Indian market for our SaaS Product.
• Lead outbound and direct sales efforts by proactively engaging with potential clients, building strong relationships, and successfully closing deals. This is a field-intensive role that requires frequent client visits, lead generation, and hands-on market engagement to drive sales growth.
• Independently managing deal size of INR 50 L ARR in the past
• Coordinating with the Pre-sales team on getting Demos / POCs conducted.
• Proposal preparation, conducting commercial negotiations leading to closure and contracting.
• Collecting payments from customers and managing customer relationships.
• Strong communication skills with ability to sell and interact with CXO profiles of companies.

IDEAL CANDIDATE:

• Overall 6-8 years of experience in outbound and direct sales preferably in the garment industry.
• Minimum 4-5 years of experience in selling ERP solutions.
• Solid business development & acquisition experience
• Strong relationship and account management skills
• Proficient in using CRM tools and data analysis to drive sales performance
• Proactive and solutions-oriented with the ability to work independently
• Excellent interpersonal skills and ability to communicate with stakeholders at all levels - internally as well as externally
• Excellent communication, negotiation, and presentation skills
• Strong business acumen and ability to understand customer needs

Strong SAP SD Senior Consultant -Taxation & S/4HANA Profile

Mandatory (Experience 1) – Must have minimum 7+ years of hands-on experience in SAP SD (Sales & Distribution) with SD as core module in previous roles.

Mandatory (Experience 2) – Must have minimm 1 end-to-end SAP implementation with strong hands-on experience in Taxation.

Mandatory (Experience 3) – Must have strong expertise in Pricing and Taxation including Tax Determination Rules, Tax Classifications, GST Tax Conditions (India), and Tax Codes.

Mandatory (Experience 4) – Must have strong functional knowledge of Order-to-Cash (O2C) process including Sales Order, Delivery, Billing, and Integration with FI.

Mandatory (Experience 5) – Must have hands-on experience in S/4HANA (preferably in global rollout or localization projects).

Mandatory (Experience 6) – Must have experience in integrating SAP SD/FI with third-party tax engines such as Vertex, ONESOURCE, or Avalara.

Mandatory (Experience 7) – Must have strong experience in Pricing Procedure configuration including tax routines, reverse calculations, and volume-based taxes.

Mandatory (Experience 8) – Must have hands-on exposure to SAP Document and Reporting Compliance (DRC) for e-invoicing and statutory reporting.

Mandatory (Integration Knowledge) – Must have strong integration experience with FICO (Financial Accounting) and MM (Materials Management).

Mandatory (Tax Domain Knowledge) – Must have deep understanding of Indirect Taxes (GST/VAT), Withholding Tax, and excise-related processes.

Mandatory (Project Exposure) – Must have worked on minimum 2–3 full lifecycle SAP implementations (Blueprint to Go-Live).

Must have Strong SQL skills (queries, optimization, procedures, triggers)

Must have Advanced Excel skills

Should have 3+ years of relevant experience

Should have Reporting + dashboard creation experience

Should have Database development & maintenance experience

Must have Strong communication for client interactions

Should have Ability to work independently

Willingness to work from client locations

Company Description

Homes247.in, India’s Favorite Property Portal, is powered by Proptech, providing verified and handpicked property options for homebuyers. Known as one of the few premium full-stack property portals, we deliver comprehensive, 24/7 assistance for the entire property buying journey—from search to settlement. In addition to property buying, our services extend to home loans, interior designing, and tenant and property management. Our mission is to offer a seamless and personalized housing experience to all our customers.

Role Description

This is the role of Field Sales Manager/Executive located in Bangalore. You will be assigned leads for clients seeking premium real estate projects like apartments & villas in the city's IT hubs like Sarjapura, Marthahalli Rd, Whitefield, Electronic City, etc. These are the locations where our sites are situated. You will be assigned to only one site, specifically in the area closest to your location. The major responsibilities include managing and strengthening relationships with assigned clients, working for sales closures, coordinating with internal teams to ensure to meet client requirements, achieving sales targets, and providing exceptional customer service.

Responsibilities 

• Interacting with assigned leads/clients and lining up F2F meetings or site visits
• Schedule and conduct site visits and regular follow up with the clients until closure. Leads will be provided
• Convincing and Negotiating Deals with Customers
• Coordinate between clients and the company and update the status regarding services, pricing, and new product releases.
• Report on sales activities through a scheduled reporting structure.
• Reaching the targets and setting goals, establishing, maintaining, and expanding the client base.
• To build and enhance the company's brand image internally and externally 
• Achieving sales targets and adhering to organization policies religiously.

Requirements

• Any Degree
• Only candidates who are currently based in Bangalore are eligible to apply.
• 1 - 5 years experience in Sales (preferred)
• Excellent Communication and Good Negotiation Skills 
• Enthusiastic and Futuristic
• Emotional Intelligence, Meticulous and Team Player

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Android Developer -

Job Description

About The Role- CapitalNow is seeking an Android Developer with notable experience in Java and Kotlin development. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow. You will be responsible for delivering best in a class mobile experience, engineering-complex, secure & high-quality native Android mobile apps for our product.

Responsibilities

● Collaborate efficiently across cross-functional teams such as product managers, UX-/UI-designers, and other software engineers ● Design, build and maintain high-performance reusable, and reliable code ● Continually improve and innovate software development, deployment and testing to ensure high-quality, on-time releases. Conduct and participate in code-reviews ● Provide UAT support & needed assistance for release management activities ● Serve as a leader for team members to learn from regarding mobile technologies, development, and delivery processes

Essential Qualifications

● At least 5 years of experience in Android Kotlin/Java development ● Excellent understanding of Objective Oriented design patterns, Android fundamentals, and Android SDK (versions 5.0 and up) ○ Experience with offline persistence, threading, memory management, and performance tuning ○ Data structure optimizations, security, IPC, App Modularization ○ 3+yrs of Experience in integrating third-party SDKs like Facebook, Gmail/Google, and Payment gateways like CCAvenue, PayU, Razorpay, etc ○ Including Android Architecture Components, Navigation Framework, Android Jetpack, Android NDK, View components, JSON, and more ● Familiarity with RESTful APIs to connect Android applications to back-end services ● Published at least two original Android apps ● Knowledge of Google Playstore Policies and experience in handling all types of permissions in Playstore ● Strong analytical, communication, and interpersonal skills Desired Qualifications ● Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage ● Familiarity with Unit Testing ● Hands-on experience as a Senior Android developer is a plus ● Having experience in writing complex queries using MySQL is an added advantage ● Immediate joiner is most preferable