Customer Support Executive for E-Commerce customers

Customer Support Executive for E-Commerce customers at Catena Technologies Private Ltd · Bengaluru (Bangalore) · 0 - 1 years · ₹2L - ₹3L / yr · Raised funding · Posted 19 Feb 2018

Customer Support Executive for E-Commerce customers

at Catena Technologies Private Ltd

Posted by sangeeta s

0 - 1 yrs

₹2L - ₹3L / yr

Bengaluru (Bangalore)

Skills

Customer Success

Communication Skills

MS-PowerPoint

MS-Outlook

MS-Excel

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

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About Catena Technologies Private Ltd

Founded :

2015

Type :

Product

Size :

20-100

Stage :

Raised funding

About

www.giskaa.com : Exclusive Online Shop for Eco-friendly, Organic and Natural products. Shipping worldwide

sangeeta s

Connect

Company social profiles

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