Customer Support Executive for E-Commerce customers

About the role

We’re hiring an IT Systems Administrator for an NBFC to secure endpoints, SaaS, and networks across ~50 branches, ~250+ field staff, and ~50+ office users.

This is primarily an IT Admin + Security role, with secondary exposure to AWS cloud ops + light DevOps + basic DB access management.

If you’re an IT Admin aiming to break into AWS Cloud Ops + DevOps, this role is a strong next step — you’ll own core IT/security and get hands-on exposure to cloud operations and deployments.

Key responsibilities (Primary: IT Admin + Security)

• Manage endpoint security for laptops and mobiles (policies, patching, encryption, antivirus/EDR); drive MDM implementation now/future (e.g., Intune/Jamf).
• Administer Google Workspace (Gmail/Drive/Calendar): users, groups, permissions, SSO, MFA, sharing controls.
• Own joiner–mover–leaver lifecycle: provisioning/deprovisioning, access controls, periodic access reviews.
• Secure branch connectivity: VPN, internal Wi-Fi, internet usage controls; coordinate troubleshooting and standardization across branches.
• Manage HO security stack: firewall operations, rule changes with change control, monitoring/log review (basic but consistent).
• Secure SaaS tools (CRM/HRMS/comms like Slack/Zoom): role-based access, MFA enforcement, offboarding, integration/OAuth controls.
• Maintain IT asset inventory: procurement coordination, issuance/return, audits, warranty/AMC, license renewals; remote lock/wipe for lost devices.
• Handle security incidents: phishing, account compromise, device loss/theft — contain, investigate, recover, and prevent recurrence.
• Run backups and basic DR testing; maintain SOPs/documentation and train staff on cyber hygiene.
• Provide hands-on user support: laptop builds, software installs, Outlook/Excel issues, VPN/Wi-Fi troubleshooting, escalations and vendor coordination.

Secondary responsibilities (AWS + DevOps + DB ops support)

• Support AWS administration: IAM users/roles/policies, MFA, access key hygiene, basic log review (e.g., CloudTrail).
• Manage AWS access controls: security groups/firewall rules, IP allowlists/whitelisting (admin tools, databases, vendor access).
• Assist engineering with DevOps operations:
• CI/CD support (deployment coordination, rollbacks, environment configuration)
• Secrets/credentials management and rotation (no shared creds)
• DNS + SSL/TLS certificates, basic monitoring/alerting coordination
• Bonus: Docker/Kubernetes and Terraform exposure
• Basic database operations (admin-lite):
• DB user creation, roles/permissions, least-privilege access
• IP allowlisting/whitelisting for DB access via VPN/approved sources
• Backup/restore verification coordination and basic monitoring signals (connections/storage)

Requirements

• 3+ years in IT security / systems administration (BFSI or branch-heavy org preferred).
• Hands-on with Google Workspace or Microsoft 365 administration.
• Must have hands-on experience leading or executing an email suite migration (e.g., Google Workspace ↔ Microsoft 365), including mailbox migration, DNS cutover, MX/SPF/DKIM/DMARC reconfiguration, and user transition management.
• Strong endpoint/security fundamentals: encryption, patching, AV/EDR, remote support, device compliance.
• Comfortable with networks: VPN/Wi-Fi/LAN troubleshooting; firewall basics and change discipline.
• Strong operational discipline: asset tracking, vendor management, documentation, ticketing, user communication.
• Practical AWS familiarity (IAM, access controls, logging) and ability to support DevOps workflows.

Nice to have

• Experience implementing MDM at scale (Intune/Jamf/SureMDM).
• Exposure to SOC2 / ISO27001 evidence, controls, and audit workflows.
• Scripting for automation (PowerShell/Bash/Python).
• Familiarity with managed databases and secure access patterns.

Key Responsibilities:

• Install, configure, and maintain Hadoop clusters.

• Monitor cluster performance and ensure high availability.

• Manage Hadoop ecosystem components (HDFS, YARN, Ozone, Spark, Kudu, Hive).

• Perform routine cluster maintenance and troubleshooting.

• Implement and manage security and data governance.

• Monitor systems health and optimize performance.

• Collaborate with cross-functional teams to support big data applications.

• Perform Linux administration tasks and manage system configurations.

• Ensure data integrity and backup procedures.

1. Developing content marketing strategies for blogs, websites and other platforms and implementing them. 
2. Collaborating with the SEO team and creating optimized content for the blogs and website. 
3. Use Google Trends, Google Search Console,Google Analytics, Google Data Studio and other tools for content creation and marketing. 
4. Drive traffic to company pages through various search engine marketing strategies. 
5. Creating, reviewing and publishing engaging content for blog, website, social media, ad campaigns and other marketing requirements. 
6. Actively promoting our blog and pitching articles to relevant platforms (guest blogging) to increase website traffic. 
7. Constantly analyzing the content KPIs and updating the content accordingly. 
8. Develop and manage projects and team members, including delegating tasks, reviewing team member work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing projects.

The ideal candidate must have: 

1. 3+ years of total experience in content writing, content management and  .
2. 2+ years of experience in leading a team.
3. Knowledge of SEO best practices and web traffic metrics. 
4. Knowledge of various content marketing tools, 
5. Great time management skills, organizational skills, and team spirit. 
6. Excellent writing skills in English. 

We are looking for an experienced Android developer for the development and maintenance of an Android app aimed at drone pilots to execute drone flights. The application will have to be intuitive, robust and work offline.

You will be working along-side other mobile and web developers to develop a full-stack drone flight solution that enables drone service providers, pilots, and enterprises to execute fast, accurate, and seamless drone missions. You will work with cross functional product development team and will be responsible to design and build drone applications.

Qualification:

• Tech/M.tech/BCA/MCA Degree in computer Science/IT/Electronics.

Duties & Responsibilities:

• Design, build and maintain efficient, reusable, and reliable android code.

• Collaborate with cross-functional teams to define, design, and ship new features
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills:

• Hands-on experience in developing Android apps

• Experience with offline storage, threading and performing benchmarking and tuning.
• Well versed with the latest android jetpack libraries (AndroidX, ViewModels etc)
• Understanding of Android design principles and interface guidelines
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.
• Proficient understanding of code versioning tools like Git
• Work with outside data sources and APIs (Familiar with frameworks like Retrofit, Volley, OkHTTP, etc.)
• Familiarity with cloud message APIs and push notifications.
• Good knowledge in programming concepts OOPs, design & coding patterns
• Experience in writing & executing UI Unit Tests for robustness, usability, and reliability.
• Experience with Google Play console and publishing apps on the play store

Soft Skills:

• Understanding of database structure, algorithms, and processes
• Familiar with database management and design
• Good communication and management skills
• Ability to adapt to new technology, concept, approaches, and environment faster
• Problem-solving and analytical skills
• Must have a learning attitude and improvement mindset
• Knowledge of non-functional aspects of the app/product such as security, automation, testing, performance, optimization
• Leadership and resource management skills

• Identifying and boosting business opportunities by evaluating the potential segmentation in all business verticals.
• Developing and executing strategic plan to achieve sales targets and expand customer base
• Exploring new business opportunity, developing a business plan, and providing the workflow solutions for customers in different market segments.
• Building and maintaining strong, long-lasting customer relationships
• Sells products by implementing sales plans.
• By providing direction in line with business strategy, lead, motivate and measure the performance of the Sales teams
• Preparation of annual sales budget
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Design and implement strategic plans to reach sales targets.
• Develop and promote weekly, monthly and quarterly sales objectives.
• Work with customers to better understand their business needs and goals.
• Provide full visibility into the sales pipeline at every stage of development
• directing and supervising sales operations to ensure profit maximization and realization of sales targets
• Provide motivation and guidance to the sales team to enable them to improve on their sales performance, and to reach the set goals.
• Provide effective after sales support and services to customers.
• Monitor the activities of sales personnel to assess performance and productivity
• Prepare and present to management periodic budgets/sales forecast