Kaplan Careers

Lead QA Engineer - Automation:

 

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub and Chatbot testing like Botium. The candidate should have at least 7+ years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

Lead QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end-to-end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

 

Lead QA Engineer - Automation Requirements: 

A Bachelor's degree in Computer Science or related field

• 7-11 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Must have experience in Chatbot testing like Botium.
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

 

 

Senior Data Scientist-Job Description

The Senior Data Scientist role is a creative problem solver who utilizes statistical/mathematical principles and modelling skills to uncover new insights that will significantly and meaningfully impact business decisions and actions.  She/he applies their data science expertise in identifying, defining, and executing state-of-art techniques for academic opportunities and business objectives in collaboration with other Analytics team members. The Senior Data Scientist will execute analyses & outputs spanning test design and measurement, predictive analytics, multivariate analysis, data/text mining, pattern recognition, artificial intelligence, and machine learning.

 

Key Responsibilities:

• Perform the full range of data science activities including test design and measurement, predictive/advanced analytics, and data mining, and analytic dashboards.
• Extract, manipulate, analyse & interpret data from various corporate data sources developing advanced analytic solutions, deriving key observations, findings, insights, and formulating actionable recommendations.
• Generate clearly understood and intuitive data science / advanced analytics outputs.
• Provide thought leadership and recommendations on business process improvement, analytic solutions to complex problems.
• Participate in best practice sharing and communication platform for advancement of the data science discipline.
• Coach and collaborate with other data scientists and data analysts.
• Present impact, insights, outcomes & recommendations to key business partners and stakeholders.
• Comply with established Service Level Agreements to ensure timely, high quality deliverables with value-add recommendations, clearly articulated key findings and observations.

Qualification:

• Bachelor's Degree (B.A./B.S.) or Master’s Degree (M.A./M.S.) in Computer Science, Statistics, Mathematics, Machine Learning, Physics, or similar degree
• 5+ years of experience in data science in a digitally advanced industry focusing on strategic initiatives, marketing and/or operations.
• Advanced knowledge of best-in-class analytic software tools and languages: Python, SQL, R, SAS, Tableau, Excel, PowerPoint.
• Expertise in statistical methods, statistical analysis, data visualization, and data mining techniques.
• Experience in Test design, Design of Experiments, A/B Testing, Measurement Science Strong influencing skills to drive a robust testing agenda and data driven decision making for process improvements
• Strong Critical thinking skills to track down complex data and engineering issues, evaluate different algorithmic approaches, and analyse data to solve problems.
• Experience in partnering with IT, marketing operations & business operations to deploy predictive analytic solutions.
• Ability to translate/communicate complex analytical/statistical/mathematical concepts with non-technical audience.
• Strong written and verbal communications skills, as well as presentation skills.

 

Serve as Contact Center Software Engineer I in a large enterprise and will be responsible for
participating on projects to recommend, develop and implement scalable solutions for Contact Center
software engineering, and ensure that initiatives support the corporate vision.
This person will have daily responsibility for managing and supporting Genesys Contact Center
software, integrations, and related services. This includes, but is not limited to;
● Responsibility for the development of Contact Center custom solutions developed in C# .Net,
Salesforce Apex, and Salesforce Visualforce pages.
● Work with Sr. Engineer(s) to provide seamless service delivery and support of the software
solutions
● Contribute to architecture and code design, estimates, code reviews, and documentation to
ensure top quality software
● Balance customer and business needs to design, develop, test, and deliver against timelines
● Assist with the ongoing evolution and development of the Genesys solution
Primary/Key Responsibilities:
● Designs, codes (at least 80%), debugs and optimizes Salesforce Apex code, Visualforce pages, or
C# .Net code, including both frontend and backend components as well as internal tools, such
as configuration management and development/test environments.
● Work closely with project, application, and enterprise architects to develop solutions.
● Identify and perform troubleshooting regarding reported incidents, logs, and all other assigned
issues in order to sustain system up time & operational stability
● Provide Tier 1 & 2 software engineering and support during critical incidents as necessary.
Respond to detected and reported problems and interface with appropriate personnel to ensure
quick resolutions and appropriate notification during outages or periods of degraded
performance.
● Will be accountable for using project lifecycle methodology including following project
specifications and completing documentation to successfully deliver projects on-time and
within budget and scope.
● Automate routine processes and tasks using scripting techniques as needed.
● Must be willing and able to alter shift schedule as user support demands change or technical
projects require. This may require evening, weekends or night shift work for various lengths of
time, including on-call rotation.
● Participate in team meeting, brainstorming sessions and attend all appropriate training and
seminars
Educational Qualification & Experience:
● 2 – 4 years related experience
● Bachelor’s degree (B.A / B.S / M.S.) or equivalent work experience
● Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, Technology or a
related discipline, and/or equivalent work experience in the technology field.
● Application development experience in Salesforce Apex, .NET, C#, .NET Core, SQL Server, CSS,
and other web development technologies.● Any Software Engineering certifications
Must have:
● Working knowledge in Software Engineering methodologies
1. Expert knowledge of Salesforce Apex coding, Experience reading application logs.
2. Solve problems of considerable scope and complexity
3. Work closely with project, application, and enterprise architects to develop solutions.
4. Working knowledge of SQL
5. Strong understanding of LAN/WAN networks and TCP/IP
● Working knowledge of scripting languages
1. Proven ability to work under stress and meet deadlines
2. Proven attention to detail and organizational skills
3. Ability to lift 50lbs
4. Experience in installing, configuring and troubleshooting applications in a Windows enterprise
environment.
● Well-developed problem solving and documentation skills.
● Ability to communicate highly technical concepts to non-technical managers.
● Ability to work independently with little supervision as well as ability to work effectively as
team members.
● Ability to follow processes, work effectively on a team, with business units, and maintain a
positive attitude at all times
● Must be self-motivated and be able to work independently as well as in a team environment
● Must have excellent interpersonal, communication, presentation, and organizational skills
● Must have excellent English verbal and written skills
● The ability to work and team effectively with clients, management, and staff members in a
multi-tiered, fast-paced environment
Good to have:
● Support 24/7/365 data center environment by providing on-call support rotation
● 6+ years of related experience in software engineering and / or certifications are a plus
● Experience with CTI integrations

QA Engineer - Automation:

 

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

 

 

Profile Summary: The Software Engineer - Full Stack is responsible for software development as a member of a project team. He/she works closely with subject matter experts, business analysts, quality analysts, and others to design, develop, and test software solutions to business problems.

 

 

Responsibilities:

• Solve problems of considerable scope and complexity.
• Designing, coding (at least 80%), debugging and optimizing both frontend and backend components as well as internal tools, such as configuration management and development/test environments.
• Help select and incorporate new tools and methods.
• Work closely with project, application, and enterprise architects to develop solutions.
• Drive the continuous evolution of best practices within the development team.
• Identify and recommend where increased automation, performance enhancements, application enhancements and quality enhancements may be incorporated.
• Balance customer and business needs to design, develop, test, and deliver against timelines.
• Contribute to architecture and code design, estimates, code reviews, and documentation to ensure top quality software.
• Keeps current with emerging technologies and technological developments within the industry.
• Monitors and evaluates competitive applications and products.
• Reviews current practices relevant to the solution of assigned projects.
• Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
• Be a talent multiplier that motivates the team around them to excel and perform well.
• Other duties as assigned.

 

Requirements:

• Bachelor's Degree - Computer Science, Management Information Systems, or related field.
• 3-5 years of software development experience.
• Experience in lieu of education: Two years of experience for every year of formal education required. Application development experience using. NET, C#, . NET Core, SQL Server, CSS, and other web development technologies.

Position Summary

Software Engineer is responsible for software development as a member of a cross-functional delivery team. He or she works closely with product owners, business analysts, quality analysts, and other teams to design, develop, and test software solutions.

She or he will maintain the current system built using the latest technologies, including React and GraphQL, which integrates with a number of REST services. This is a full-stack web development position.


Responsibilities:


Designs, codes, debugs, optimizes, and releases both frontend and backend components as well as internal tools.
Performs code reviews of pull requests.
Works closely with QA analysts for feature and regression testing.
Writes and maintains unit, integration, and acceptance tests.
Drives continuous improvement of best practices within the development team.
Identifies and recommends where increased automation, performance enhancements, application enhancements, and quality enhancements may be incorporated.
Remains flexible and responsive to changing priorities and multiple, concurrent responsibilities.
Keeps current with emerging technologies and technological developments within the industry.

Experience and Skills:

Bachelors or 2 – 5 years of professional experience
JavaScript / Node.js
Unit, integration & acceptance testing
Git (or similar version control system)
Experience or interest in learning:
Single-page application development with React
Functional programming design experience
REST web services / microservice architecture / API Integration
Continuous integration & continuous delivery

Job Description:

 

QA automation is a key component of Kaplan's ability to quickly launch high-quality, innovative education products to our students. As an integral member of a cross-functional Agile team, you will use industry-standard tools and frameworks to conduct functional and performance testing on web applications, mobile applications, and APIs.

 

In this role you will:

 

• Develop automated mobile application test scripts that are robust, performant, and maintainable using Appium, Espresso, XCUITest or other tools.
• Ensure that applications and APIs developed by the team are reliable and meet user’s needs
• Work closely with developers, designers, and devops to meet team commitments
• Manage the timeline and status of the software release process
• Work with the Tech Lead to improve software development and quality assurance processes
• Provide the product owner with information they need to prioritize features (e.g., effort estimates, alternatives, technical risk)
• Work closely with developers to learn implementation details about product feature and perform releases
• Provide production support of software products by investigating and recreating reported defects
• Work closely with stakeholders to implement with different types of Performance Testing like : Load Testing, Stress Testing, Volume Testing, Capacity Testing, Reliability Testing

 

You must have:

• Minimum 5 or more years of software testing and quality assurance
• BS/MS in a relevant field (Computer Science, Engineering) or equivalent experience
• A Good understanding of the mobile devices, their peripheral devices, networks etc.
• A Good understanding of the Android and iOS designs and its components.
• Hands on experience with emulators, simulators.
• Hands on experience by testing mobile app performances with automation application testing tools.
• Well versed with different types of Performance Testing like : Load Testing, Stress Testing, Volume Testing, Capacity Testing, Reliability Testing. etc
• Experience in developing end to end system level automation and tools design
• & development
• Experience with mobile automated testing frameworks, such as Appium, Espresso, or XCUITest.
• Strong experience working with Selenium WebDriver either with TestNG, Junit or Nunit.
• Hands on Experience in building automation framework for Android and IOS.
• Good experience & knowledge of any one Language Java or Python/C#.
• Experience with API testing and performance testing with tools such as JMeter, Rest Assured or Soasta
• Familiarity with standard web and mobile architectures, both hardware and software
• Drive adoptions of best practices in code, testing and maintainability.
• Proficient with Devops and concept for example : Jenkins, Git and Docker
• Familiarity with Amazon Web Services is a plus.
• Experience with the entire software lifecycle - requirements capture, analysis, design, implementation, quality assurance, deployment, and maintenance
• Perform Mobile test task estimation, test execution, Regression testing, Functional System testing
• Excellent oral and written communication skills
• Good analytical and problem solving skills
• Be motivated to meet commitments and deliver the highest value possible

 

Job Summary

 

As a Customer experience specialist, you’ll provide exceptional customer service by providing guidance and resolving issues through digital channels. You’ll work autonomously to provide customers with the tools they need to succeed while maintaining performance metrics. This position requires adaptability, urgency, problem-solving, and critical thinking around factors that impact the customer experience.

 

This is the job for you if:

• You have stellar interpersonal and written communication skills.
• You’re an enthusiast for customer service and capable of working with a high volume of inbound content.
• You’re tech-savvy and can work in multiple systems with precision and ease.
• You jump at the opportunity to collaborate with a team and enjoy building relationships.
• You stay calm under stress and think creatively to solve problems.
• You have sharp instincts for discovering the source of an issue and finding a resolution.
• You’re, at heart, very adaptable and can maintain high levels of productivity in a fast-paced environment.
• Bonus points for a passion for education!

 

Key Responsibilities

• Proactively resolve issues and build trust with our customers by understanding their needs, determining the cause of their problem, and partnering to find the best resolution through support channels including but not limited to phone, chat, and email
• Facilitate consultative conversations in order to guide students on how to access and use their test prep resources
• Bring awareness to management around anything that would impact the student experience to bring about improvements
• Find solutions to customer inquiries by using your resources including our internal databases, managers, and your support team
• Create a personalized, positive, and effortless customer experience for our students so that any issues are resolved in their first contact
• Advocate for students by identifying and escalating priority issues
• Research case history for each student to understand the customer story
• Effectively meet customer needs by building relationships, and taking ownership of customer satisfaction
• Prioritize your daily tasks and manage your schedule effectively
• Follow up on commitments and cases with students
• Maintain detailed notes on all customer interactions
• Other duties and projects as assigned

Skills & Abilities

• Adaptability—You treat change as an opportunity for learning and continuous improvement; focus on the beneficial aspects of change; and speak positively about change to others.
• Customer Centricity—You anticipate customers’ needs whenever possible and respond quickly and accurately. You attempt to exceed expectations for every customer on the first interaction.
• Communication—You adjust your communication to match your audience and you have excellent written and verbal communication skills.
• Initiative—You proactively take action to improve a situation without waiting for explicit instructions; you recognize and respond to opportunities in order to reach a goal; seek new and improved techniques, solutions, and approaches to completing work. You’re not afraid to share feedback.
• Time Management—You can easily handle multiple tasks at the same time while considering plans for future tasks. You thoughtfully plan your schedule and skillfully discern between the urgent and the important to consistently meet deadlines.
• Achievement—You set high standards for yourself and strive to improve your own performance by exceeding your professional and performance goals. You have a passion for your work and go above and beyond to improve. You have an openness to accepting feedback and you enjoy celebrating achievements.
• Positivity—You approach every situation, even tough ones, with positivity and optimism. You spread enthusiasm and encourage others to be positive.
• Responsibility—You’re conscientious and reliable. You take ownership for achieving your goals. Because you are consistent and dependable, you ensure high levels of quality in your work.
• Resilience—You’re hardworking and willing to pitch in and help. You thrive in a fast-paced environment and do well in stressful situations. You persevere with confidence in the face of challenges.

 

Requirements

• 0 to 3 years of Customer Service experience
• Bachelor’s Degree
• Ability to work full time (40 hours/week) with a flexible schedule including nights, weekends, and split days off
• Embracive of a diverse team and a highly collaborative working environment
• Desire to thrive in an innovative, creative, and teamwork-oriented professional environment 
•  

Description:

We have a great opportunity for a talented and self-motivated Salesforce Developer who wants to make a difference in the lives of thousands of students. You will be conceptualizing and developing innovative, intuitive, and effective software products to help our students meet their educational and career goals.

 

Experience: 2 – 7 Years
 

Responsibilities:

 

• Participate in the evolution of team best practices, standards and policies.
• Stay current with the periodic Salesforce releases and leverage the updates applicable to the ORG.
• Support all Salesforce releases and ensure system uptime as per the SLA.
• Work on small autonomous teams to build applications on Salesforce platform.
• Create and maintain Visualforce pages and Lightning web components.
• Configure Salesforce.com and Integrate with 3rd party tools as needed.
• Work with other technology teams in order to facilitate interfaces between Salesforce.com and other systems.
• Being open to explore solutions outside of Salesforce technology stack.

Requirements:

• +1 years of experience working as a developer in any Object Oriented Development platform such as Java or Ruby on Rails or .Net
• +2 years of experience developing on the Salesforce.com plattform.
• Experience with Salesforce.com developer toolkit including Apex Classes, Apex WebServices (with REST and SOAP standards), Apex Controllers, Triggers, Visualforce pages, Batch Apex, Apex Schedulers, Custom Settings, Custom Labels, SOQL and Migration Tools.
• Strong foundations of basic software development principles: Design patterns, Modular programming, Object Oriented design and Microservices.
• Ability to work with various Salesforce customer portals, communities and sites technologies.
• Well versed on SQL, PL/SQL and RDBMS technologies.
• Good to have skills on J2EE frameworks and tools such as Spring, Maven, Servlets, JSP, JUnit, etc.
• Proven experience with front end technologies such as JQuery, JavaScript, AJAX, CSS and HTML.
• Demonstrate excellent understanding of various governor limits applicable to Salesforce.
• Demonstrated ability to effectively work in a team environment with minimal supervision.
• Excellent problem solving and communication skills.
• Good to have: Proven ability to integrate business processes across disparate systems using ESB, SOAP and/or REST based web services.
• Experience in working with Demand tools and Marketing tools (Silverpop, Marketo, ExactTarget, Pardot).
• Salesforce Certifications (nice to have)

 

 

Education background:

BS or MS in Computer Science or related technical field required. Strong relevant work experience considered.

Do you have a passion for using your skills to develop innovative technologies?  Are you interested in working on a team of professionals at a globally respected education organization and using your talents for building solutions that help thousands of students achieve success?  If so, join us and take your career to the next level. We are building a team of talented individuals to work on innovative products for education.

The Report Developer is a key contributor for information / data  management solutions. Conceptualizes, designs and manages a wide range of business, academic and digital analytic solutions.  Executes multiple projects including data sourcing, migration, quality, design, and implementation. The Report Developer partners with BI/Technology, Data Science, marketing/media, student enrollment advisors, faculty, academic administrators, strategy, planning and creative/user experience teams to plan, execute and evaluate a broad range of business, academic, marketing, and operations initiatives.   Identifies best practices in producing reliable dashboards, analytics, and reporting. This role requires stakeholder interaction, thus appropriate service-orientation and communications skills are required.

 

Successful candidates will have good communication and presentation skills, critical thinking skills, and the ability to break down complex problems. Quick learners are preferred over many years of experience, and associates who aspire to make a difference over those who aim to just fill orders​.

Key Responsibilities:

• Collaborates with SP&A team members / client groups to determine technical requirements of pending or current projects and develops analytical plans including proper selection of methodologies, techniques, KPIs and metrics.

• Ensures assigned work is completed for on time delivery.  

• Performs extraction of data sets from multiple sources/platforms including: student systems/data warehouse, web analytic tools, social listening tools, search tools, syndicated data, research & survey tools, etc. Implements hygiene and quality control steps.

• Conducts time series data analysis, segmentation, various metrics and key performance indicators, research & test design, significance testing, variance and growth calculations, forecasting, return on investment.

• Applies industry best practices in research, cutting edge analytic solutions with big data platforms and software to efficiently and effectively manage data.  

• Supports training within and across teams on complex data and infrastructure topics.

• Builds business intelligence reporting, adhoc solutions and / or dashboards across various platforms. 

• Develops and presents organized and clearly articulated analysis for stakeholder presentations.

• Applies knowledge of multi-channel marketing/research/academic learning principles. 

• Participates in the full lifecycle of Business Intelligence and Data Warehousing development process.

Qualifications:

• Bachelor's Degree (B.A./B.S.) or Master’s Degree (M.A./M.S.) in Computer Science, Decision Sciences, Information Management, or related fields.

• 2-5 years of relevant experience in business, marketing, or academic reporting and analytics.

• Strong analytical and critical thinking skills.

• Strong written, verbal communications as well as presentation skills

• Advanced knowledge of data specifications, data governance, data warehouse and data structures 

• Proactive self-starter who can work collaboratively with cross-capability team members

• Advanced knowledge and competency of Excel

• In-depth knowledge of SQL, Tableau, Microsoft SQL Server, Reporting Services, Analysis Services, Transact SQL, Bower BI

• Familiarity with cloud based technologies, a definite asset