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Catena Technologies Private Ltd Careers
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www.giskaa.com%20%3A%20Exclusive%20Online%20Shop%20for%20Eco-friendly%2C%20Organic%20and%20Natural%20products.%20Shipping%20worldwide
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Jobs at Catena Technologies Private Ltd

Customer Support Executive for E-Commerce customers

Founded 2015
Products and services{{j_company_types[1 - 1]}}
20-100 employees
{{j_company_stages[2 - 1]}}
{{rendered_skills_map[skill] || skill}}
Location icon
Bengaluru (Bangalore)
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0 - 1 years
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Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

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