ServiceNow Architect

🚨 Hiring: ServiceNow Developer | ITSM + HRSD

We are looking for an experienced ServiceNow Developer to join our team!

🔹 Experience: 6+ Years

🔹 Skills: ServiceNow, ITSM, HRSD

🔹 Location: Bangalore

🔹 Work Mode: Hybrid – 3 Days WFO

🔹 Interview Process:

 • Round 1 – Virtual

 • Round 2 – Face-to-Face (FTF)

🔹 Interview: Tomorrow

📩 Interested candidates, please share your updated resume.

#Hiring #ServiceNow #ServiceNowDeveloper #ITSM #HRSD #BangaloreJobs #HybridJobs #TechJobs #ImmediateHiring #ITJobs #JobOpening

ServiceNow Developer / Consultant / Lead Developer

Experience: 5.5–17 Years

Job Location: Pan India

Work Model: Hybrid – 2 Days Work from Office

The role is focused on hands-on ServiceNow development, scripting, integrations, and platform engineering. We’re open to candidates with strong experience in any ServiceNow module, including ITSM, ITOM, CMDB, SecOps, GRC, CSM, HRSD, ITAM, Service Portal, ATF, UI Builder, or Now Assist.

Key requirements:

• Strong hands-on ServiceNow Development experience
• Very strong ServiceNow Scripting / JavaScript
• Strong experience with Inbound & Outbound Integrations
• Hands-on experience with REST APIs and JSON
• Good understanding of the ServiceNow Full Platform
• Strong experience in at least one ServiceNow module
• Developer / Lead Developer profiles only —**** Architect profiles are not being considered.

Job Summary

We are looking for an experienced ServiceNow Developer with 6+ years of hands-on experience in ServiceNow development, ITSM, HRSD, Service Catalog, integrations, and platform customization. The ideal candidate should have strong JavaScript skills and practical experience with Business Rules, Client Scripts, ACLs, REST APIs, and ITIL processes.

Key Responsibilities

• Develop, configure, customize, and maintain ServiceNow applications and modules.
• Work extensively on ITSM and HRSD implementations and enhancements.
• Design and maintain Service Catalog, Catalog Items, Record Producers, and Workflows/Flow Designer.
• Develop and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
• Build and support REST API integrations with external applications.
• Troubleshoot ServiceNow issues, perform root-cause analysis, and provide technical solutions.
• Translate business requirements into scalable ServiceNow technical solutions.
• Follow ServiceNow development best practices and maintain code quality.
• Collaborate with functional consultants, business stakeholders, and other technical teams.
• Support upgrades, deployments, testing, and production releases.
• Apply ITIL principles while designing and implementing ITSM solutions.

Required Skills

• 6+ years of hands-on experience in ServiceNow development.
• Strong experience in ServiceNow ITSM and HRSD.
• Excellent knowledge of JavaScript and ServiceNow scripting.
• Strong experience with Service Catalog.
• Hands-on experience with REST API integrations.
• Strong knowledge of Business Rules, Client Scripts, ACLs, Script Includes, UI Policies, and UI Actions.
• Good understanding of ITIL processes and ITSM best practices.
• Experience in troubleshooting, debugging, testing, and deployment activities.
• Strong communication and problem-solving skills.

Preferred

• ServiceNow certifications such as CSA, CIS-ITSM, or CIS-HRSD.
• Experience with Flow Designer, IntegrationHub, and modern ServiceNow development practices.
• Experience working in enterprise ServiceNow environments.

Notice Period

Immediate joiners to candidates with a maximum 15-day notice period preferred.

Role Overview

We are looking for a visionary yet hands-on Technical Architect who can define enterprise-wide architecture,

technology strategy and engineering standards across multiple products and platforms. The role is expected to

translate business requirements into scalable technical solutions, guide engineering teams, reduce technical risk,

and remain actively involved in implementation when required. This is not a purely advisory or documentation role:

the Architect may be required to contribute directly to production-quality code, prototypes, critical modules, technical

fixes and architectural proof-of-concepts.

Key Responsibilities

• Define enterprise architecture strategy, target architecture and technology roadmap across products and platforms.

• Design scalable, secure, resilient and maintainable systems aligned with business and product objectives.

• Architect cloud-native, distributed, microservices and multi-tenant SaaS solutions.

• Convert product/business requirements into clear architecture, technical designs, service boundaries, data models

and API contracts.

• Establish architecture governance, coding standards, engineering best practices, design principles and technical

decision records.

• Conduct architecture reviews, design reviews, code reviews and technical risk assessments.

• Identify bottlenecks, scalability concerns, security risks and technical debt, and drive practical remediation plans.

• Drive modernization initiatives, technology evaluation and technical investment decisions.

• Mentor and guide Technical Leads, Senior Engineers and other engineering members.

• Collaborate closely with Product, Engineering, QA, DevOps, Security and business stakeholders.

• Support estimation, technical planning, solution feasibility and delivery planning for new products and major

features.

Hands-on Coding & Engineering Responsibility

• The role is explicitly hands-on. When required by project priorities, the Technical Architect will contribute directly to

coding and implementation—not only architecture and reviews.

• Develop production-quality backend, frontend or integration components where architectural complexity, criticality or

delivery timelines require Architect-level involvement.

• Build technical prototypes, Proofs of Concept (PoCs), reference implementations and reusable frameworks to

validate architectural decisions.

• Assist engineers in debugging complex production or development issues and provide root-cause analysis.

• Contribute to performance optimization, scalability improvements, security fixes and critical technical modules.

• Review and improve existing codebases and guide refactoring/modernization without losing delivery focus.

• Pair with engineers when necessary to transfer architecture decisions into working code and establish

implementation patterns.

• Remain capable of switching between architecture, design, coding, review and technical troubleshooting based on

business/project requirements.

Core Technical Expertise

• Programming: JavaScript, TypeScript, Python, Go (Golang), Java / Spring Boot

• Architecture: DDD, SOA, API-First, Distributed Systems, Multi-Tenant SaaS

• Backend: Node.js, Express.js, Identity, Authentication/Authorization, Messaging

• Data: MongoDB, Redis, Data Modeling, Query/Performance Optimization

• Frontend/Mobile: React.js, React Native

• AI: LangChain, Gemini, RAG, AI Agents, OCR

• Cloud & DevOps: AWS, Docker, Kubernetes, CI/CD

• Security: SSDLC, API Security, Encryption, Governance

• Integrations: WhatsApp Business, Payment Gateways, Enterprise APIs

Product & Engineering Expectations

• Strong understanding of building production-grade software products rather than isolated applications or

proof-of-concepts only.

• Ability to balance ideal architecture with business timelines, budget, maintainability and team capability.

• Comfort working in an evolving product-company environment where requirements may change and multiple

initiatives may run in parallel.

• Ability to make pragmatic technology choices and clearly explain trade-offs to both technical and non-technical

stakeholders.

• Ownership mindset: identify problems proactively, propose solutions and follow through until the technical outcome

is delivered.

• Strong emphasis on reliability, security, observability, performance, scalability and maintainability from design

through production.

Leadership & Collaboration

• Mentor Technical Leads and senior engineers and help establish a strong engineering culture.

• Set clear technical direction without creating unnecessary process or bureaucracy.

• Participate in hiring and technical evaluation of senior engineering candidates when required.

• Help define technical interview standards and assess architecture, coding and problem-solving capability.

• Work directly with leadership to communicate architecture decisions, technical risks, dependencies and delivery

implications.

• Promote documentation of important architecture decisions, APIs, dependencies and operational considerations.

Preferred Qualifications

Experience in FinTech, SaaS, AI platforms, cloud-native architectures and enterprise-scale distributed systems.

Nice to Have

Kafka, GraphQL, Serverless, Machine Learning Platforms, Multi-Cloud Architecture.

What We Expect From the Right Candidate

The ideal candidate

About the Role

We are looking for a Solution Architect with 10–15 years of experience to design scalable, secure, and cloud-ready solutions. The role involves working with customers, Senior Solution Architects, business analysts, project managers, and engineering teams across cloud, modernization, microservices, integration, and digital transformation initiatives.

Must Have Skills

• 10–15 years of experience in software development, architecture, and enterprise application delivery.
• Strong experience with Azure and/or AWS and cloud-native architecture.
• Hands-on experience with Microservices, REST APIs, SOA, and system integration.
• Experience in application modernization and cloud migration.
• Knowledge of Docker, Kubernetes, CI/CD, and Infrastructure as Code.
• Understanding of cloud security, IAM, networking, monitoring, and disaster recovery.
• Ability to create architecture diagrams, solution designs, and technical documentation.
• Strong analytical, communication, and customer-facing skills.

Good To Have Skills

• AWS/Azure certifications.
• Experience with Serverless, Event-Driven Architecture, Messaging, and API Management.
• Exposure to SaaS / Multi-Tenant Architecture.
• Knowledge of Generative AI and AI-enabled solutions.
• Experience with pre-sales, POCs, estimations, and technical proposals.
• Exposure to application security and compliance.
• Experience working with global customers and distributed teams.

Responsibilities

• Design end-to-end solutions and independently own defined architecture workstreams.
• Translate business and technical requirements into application, cloud, integration, and deployment designs.
• Define microservice, API, integration, and data-flow architectures.
• Guide engineering teams on architecture implementation and conduct design/code reviews.
• Contribute to cloud migration, modernization, and digital transformation initiatives.
• Participate in customer workshops, technical discussions, POCs, and solution demonstrations.
• Identify and address architectural, performance, security, and technical risks.
• Ensure solutions follow defined architecture, security, and engineering standards.
• Work closely with the Senior Solution Architect on complex and strategic engagements.
• Develop reusable architecture patterns, templates, and technical accelerators

Next

Key Responsibilities

·       System Design: Design secure, scalable, and highly available multi-tenant cloud-based application architectures.

·       Integration Strategy: Build robust APIs, webhooks, and data pipelines for complex enterprise client connections.

·       Technical Guidance: Mentor software engineers and lead critical code and architecture reviews to ensure engineering excellence.

·       Performance & Security: Drive non-functional infrastructure needs including high uptime, strict data privacy compliance, and fast application response times.

·       Cross-Functional Collaboration: Partner closely with Product, Security, and Customer Success teams to align technical execution with business roadmaps.

Required Qualifications

·       Experience: 8+ years of experience in software engineering with at least 3+ years operating as a technical or solutions architect within a B2B SaaS environment.

·       Cloud & DevOps: Deep production knowledge of major cloud infrastructure (AWS, GCP, or Azure), containerization technologies (Docker, Kubernetes), and modern CI/CD automation pipelines.

·       Architecture Patterns: Proven expertise designing microservices, event-driven architectures, and high-performance relational and NoSQL database structures.

·       Communication: Strong written and verbal communication skills, with a proven ability to translate complex technical concepts clearly to both engineers and business stakeholders.

·       Education: Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical work experience).

Preferred Skills

·        Prior experience managing architectural frameworks for enterprise compliance frameworks like SOC2, ISO 27001, or GDPR.

·        Background in building real-time data processing engines, stream frameworks, or integrating enterprise AI/ML components.

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

1. Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
2. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
3. Write server-side and client-side scripts for CSM applications and enhancements.
4. Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
5. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
6. Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
7. Proficiency in building automation using Flow Designer and Integration Hub.

Location: Bangalore (Hybrid)

Experience: 10–15 Years

About the Role

At Twenty20 Systems, we are looking for a Solution Architect – Integration (Pre-Sales & Delivery) who can bridge the gap between business, technology, and client success.

This role is ideal for someone who combines strong integration architecture expertise with client-facing consulting, solutioning, and delivery leadership. You will play a key role in shaping client solutions, driving technical discussions, building scalable architectures, and ensuring successful delivery of enterprise integration programs.

This is a role for someone who enjoys owning the solution end-to-end — from pre-sales conversations to delivery execution.

What You’ll Do

• Lead solution architecture and technical consulting for enterprise integration opportunities.
• Work closely with sales, customers, and internal teams to understand requirements and design scalable integration solutions.
• Drive pre-sales activities including solutioning, technical proposals, architecture diagrams, effort estimation, and client presentations.
• Design and review API-led, event-driven, and iPaaS-based integration architectures across enterprise applications.
• Support delivery teams in ensuring architecture alignment, best practices, and successful implementation.
• Provide technical leadership across integration design, troubleshooting, governance, and production support.
• Partner with clients and internal stakeholders to solve business challenges through integration-led digital transformation.
• ​Mentor engineering teams and contribute to reusable frameworks, accelerators, and delivery playbooks.

What Your First 3 Months Will Look Like

• Understand our product, integration ecosystem, and customer requirements.
• Start leading client solution discussions and pre-sales technical conversations.
• Support ongoing delivery programs with architecture guidance and solution oversight.
• Build strong alignment across sales, product, engineering, and customer teams.

Where You’ll Be in 6 Months

• Leading end-to-end integration solutioning for key customer opportunities.
• Acting as a trusted technical advisor during both pre-sales and delivery stages.
• Driving architecture best practices and reusable integration frameworks.
• Contributing to business growth by enabling stronger technical solutioning and client confidence.

🚨 Hiring: Senior Fullstack Engineer – ServiceNow

Experience: 8–12 Years

Location: Bangalore | Hyderabad | Chennai | Mumbai | Ahmedabad

Work Mode: Hybrid – 2 Days Work From Office Mandatory

Contract: 6 Months

Notice Period: Immediate Joiners Preferred

Shift: 1 PM – 11 PM IST

L1 Interview: In-person Mandatory

🔹 Role Summary

We are looking for a versatile Senior Fullstack Engineer with strong ServiceNow platform development, QA automation, and full-stack skills.

The role involves ServiceNow integration defect resolution, production triage, development, automated testing, release management, and general full-stack maintenance.

🔹 Key Responsibilities

Support / Triage / Defects

• Handle L2 support and escalation tickets.
• Troubleshoot ServiceNow platform and integration issues.
• Resolve L3 defects involving:
• ServiceNow ITSM/CMDB
• Flow Designer
• Scripted REST APIs
• GlideRecord / server-side scripting
• OAuth2 integrations
• Perform root-cause analysis for production incidents and integration issues.

Product Development

• Review peer code across ServiceNow and full-stack applications.
• Develop automated tests using Python and Playwright.
• Perform API testing using Postman and data validation using SQL.
• Manage test cases using Qase.
• Use AI-assisted tools such as Claude, Codex, or similar tools for QA automation.
• Support release management and CI/CD using GitHub Actions.
• Maintain ServiceNow Update Sets/XML exports and release documentation.

Customer Engineering

• Support customers in diagnosing technical issues.
• Troubleshoot ServiceNow integration problems.
• Handle general technical maintenance as a full-stack developer.

🔹 Required Skills

ServiceNow

• 6+ years hands-on ServiceNow development
• Flow Designer
• Scripted REST APIs
• Business Rules
• GlideRecord / Server-side scripting
• ITSM
• CMDB
• OAuth2 integrations
• ServiceNow CI/CD

Full Stack

• React.js
• TypeScript
• JavaScript
• REST APIs
• API-driven backend development

QA / Automation

• Python
• Playwright
• Automated testing
• Postman
• SQL
• Qase

DevOps

• Git
• GitHub
• GitHub Actions
• CI/CD
• Release management

🔹 Preferred Qualifications

• ServiceNow CSA / CIS certifications
• Semantic versioning and release/changelog practices
• Customer-facing support experience
• On-call support experience

🔹 Tools & Technologies

GitHub | JIRA | ServiceNow | Qase | Postman | Playwright | Python | React | TypeScript

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.