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STATE IN CHARGE
Education
Any Bachelor Degree
Job Description
Establishing good relationships with Bank's LHO, RBO, DSH & Link Branches.
- Appointment of Kiosk operators in allocated URBAN locations.
- Responsible for ensuring completion & submission of documents at the Bank's office for opening CSPs.
- Ensuring proper selection of CSP location & Kiosk Operator with vision of business sustainability.
- Working towards increasing business performance of CSP's
- Controlling & monitoring of CSP's to avoid Frauds.
- Manages all state level activities and coordination .
- Representation at regional level offices as well as district level offices.
- Any other work; as and when required pertaining Financial Inclusion business
Requirement of Candidate:
1. Graduate
2. Min Exp. of 5 years
3. financial inclusion (BFSI) sector
4. Should have handled a team .
5. Computer Skills - Mails, MS Excel, MS Word.
6. Good Communication skills (English and local Language) - Written & Oral
Provide guidance, mentorship and effective knowledge management within the team to ensure profitability
#business
- Identify, assess and manage risks arising out of operational plan, design or delivery
- Manage multiple stakeholders and work closely with them.
- Ensure a balance with sometimes, competing needs and priorities
- Develop guidelines for effective reflection, learning, and change
- Work on the results from learning and reflection exercise to create best practices and introduce process improvements
Employment terms: Full time
Preferred Date of joining: Latest possible
Travel expenses & Mobile reimbursement: As per the team budget and requirement of the role.
Job Purpose
• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.
• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.
• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.
Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management
Job Responsibilities(JR) :
• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.
• Review field follow-up for the portfolio managed towards achievement of target set.
• Monitor the agency / field executive’s performances periodically.
• Achieve the money collection under principal, fees & charges as per targets.
• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,
Agri & CTG Loans)
• Ensuring timely allocation and field follow- up.
• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.
• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.
• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.
• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management
• All Banks process to be adhered to in totality in Unit performance
• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.
• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.
• Settlement process involving issue of settlementletters to be in line with approvals received.
• Manage escalations and ensure resolution of all cases.
• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC
book updation are managed as per the laid down guideline.
• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.
• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time
• Ensure 100% usage of collection system and receipt mobility (HHT).
• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management
• Management of field/ referral vendors
• Ensure compliance from the vendors on laid down processes.
• Monitor performance of field agencies and address performance deficiencies.
• Ensure 100% compliance of critical items like DRA certification/ police verification etc.
• Code of conduct to be followed by the vendor across aspects of field and tele calling.
• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.
Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.
Relationships and Roles
To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions
INTERNAL
• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends
• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases
• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL
• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement
Code Of Conduct & HR Trainings
To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.
To nominate and get mandatory trainings done for self as per HR training schedules.
Legal
• Initiating legal in high POS delinquent cases.
• Coordination with legal team for effective use and execution of legal tools.
Educational Qualifications
Graduate / Post Graduate / MBA
Key Skills
• Should possess good communication skills
• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)
• Should be able to handle deadlines and compliance items
• Should be good on follow up and accomplishment of targeted achievements
Experience Required
Sufficient hands on work experience of min. 2 years and above in financial industry
• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines
• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
Major Stakeholders
Customers
• Branch Banking Team
• Operations / Sales / Process / RIC / Legal
Excellent communication skills
Excellent presentation skills.
The ability to handle pressure and meet deadlines
Quick Learning Ability
JOB DESCRIPTION
Responsible for generating sales with new/existing customers.
Developing opportunities with new customers
Reaching the targets and goals set for your profile.
Establishing, maintaining and expanding your customer base.
Increasing business opportunities through various routes to market
Follow up on the database / leads provided by Company.
Keeping up to date with products and competitors
Meeting With Clients on field
Report on sales activities to top management.
Resource 1: Senior Accounts Executive
Job Description:
- Bookkeeping and accounting in Tally ERP, Xero, QuickBooks, and applicable accounting software
- Responsible for preparation and management of books of accounts, records, and documents for foreign entities
- Preparation and reporting of Monthly/periodical MIS.
- Managing billing, receivables, and collection.
- Liaising with foreign consultants with respect to Bookkeeping, compliances
- Ensure compliance under various laws for payroll and non-payroll compliances.
- Managing Audits of the offshore entities under different statutes (GST/Sales Tax, Companies House)
- Managing payroll and payroll compliances
- Managing Banking operations and payments and operational fund flow/cash flow.
Desired Candidate Profile:
- Must have good communication skills to deal with foreign clients.
- Should have good knowledge of MS office and tally
- CA Inter with Industry experience of 3 to 4 years or Fresher CA Candidate.
Location: Pune
Our client with nearly two decades of presence has established itself as the second-largest credit rating agency in India. They provide ratings in the financial sector, infrastructure sector, corporates, public finance, and MSME spaces. The company is headquartered in Mumbai and has regional offices at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Hyderabad, Jaipur, Kolkata, New Delhi, Pune and Mauritius.
Our client also carries out grading of IPOs, assesses financial strength of shipyards, grades various courses of Educational institutions and provides grading services to Energy service companies. They are nurturing global opportunities and have made forays in different forms with 4 partners from Brazil, Portugal, Malaysia and South Africa.
- Increasing operational efficiency, Sales MIS , CRM updation
- Completing commitments in due time frame, Situation handling- like unavailability of information from clients, bankers, etc
- Reaching target achievement : based on no. of mandates & no. of cases executed
- Maintaining quality of clients acquired & completing the commitments in the due time frame, competitive intelligence, reporting system efficiency, overseeing growth in business in various states, tracking case completion with rating group on a regular basis
- Displaying dedication in meeting the expectations of customers in order to achieve high level of customer satisfaction
- Business Development - Acquisition of new business and Relationship Management
- Achieving Revenue targets and Profitability as per business plan
- Developing business plan including Revenues target, product mix and margin objectives
- Meeting & arranging events for Knowledge Sharing with Corporate Clients, Banks & Financial institutions, Merchant Bankers
- Continuously keeping oneself and team members updated on industry happening and product developments.
- Increasing the market reach
What you need to have:
- Exhibits excellent communication (oral and written) and interpersonal skills
- Excellent telephone and net etiquette, Proficient in computer skills (word ,excel, powerpoint)
- Effective in preparing MIS, presentations, reports / summaries , etc.,
- Strong verbal and written communication skills
- Ability to work under tight deadlines
- Exhibits thorough Product knowledge & Market knowledge
- Exhibits extensive job knowledge contributing to the business development and growth
- Exhibits strong conceptual clarity and understanding of credit ratings, rating exercise and its internal processes
- Prior experience in handling business development relating to rating/ grading products for Equity Capital Markets and/or Debt Capital Markets (NCD / CP / CD / Structured Finance)
- Working Knowledge of basic rating / grading products e.g. Corporate Finance Rating / IPO Grading/ Bank Loan Rating/ Mutual Fund Grading
- Industry and Competition Analysis
Managing point of contact for the BFS based client for all aspects of activity in the engagement
- Responsible for delivery of mid/large sized projects in BFS space
- Communicates with Project Managers and business sponsors to prioritize and schedule delivery based on resource allocation
- Ensures projects are staffed and tracked appropriately and conform to the development methodology
- Managing the relationship, looking at opportunities for growth, providing governance for the delivery being done for this portfolio and being the point of escalation for any issues with the engagement
- Managing the delivery happening across the portfolio, pro-actively looking at opportunities to transform delivery, P&L management for the portfolio
- Proposes projects for process improvement, technical enhancements, and cost savings efforts
- Assists client in organizational structures for optimum project delivery
- Developing engagement proposals and detailed engagement plans and schedules
- Able to work with international customers on an ongoing basis.
- Define and lead the program team.
- Will have total responsibility and be held accountable for each engagement's success
Skills, Experience:
Relevant leadership experience of approx. 20+ years for similar scale, diversity and complexity
Responsible for revenue size of $500milion & 4000+ FTEYou will stand out if you have the following (Good to have):
Experience in working with Senior Management/Executive Leadership
Global delivery of digital engagements/transformations for BFS customer across all geographies.
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