US Manager Finance & Accounts 7 Plus years experience
Job Title: US Manager – Finance & Accounting (F&A) Projects
Location: Bangalore, India
Shift: Night Shift (5:30 PM to 2:30 AM IST)
Department: F&A Operations
Reporting to: Head – Global F&A Delivery
Work Mode: Full-time, Onsite/Hybrid
Experience Required: 8+ Years (must be from Corporate/International BPO companies)
🏢 About Invensis Technologies
Invensis Technologies is a global outsourcing leader with over two decades of expertise in delivering specialized BPO solutions in Finance & Accounting, Healthcare, IT, Digital Marketing, and E-commerce Support. Headquartered in Bangalore, we cater to clients in the US, UK, Canada, Australia, and other global markets, focusing on operational excellence, cost optimization, and client-centric delivery.
📌 Role Overview
We are hiring an experienced and US-accent-fluent Finance & Accounting Operations Manager to handle multiple high-volume US F&A projects in a corporate BPO environment. The role involves managing large offshore teams (40–50 members), driving SLA-compliant delivery, and being accountable for financial accuracy, process efficiency, and client satisfaction.
🎯 Key Responsibilities
- Manage and lead multiple concurrent F&A projects for US-based clients (Accounts Payable, Accounts Receivable, R2R, Reconciliations, Accruals, etc.)
- Handle transition, stabilization, and steady-state delivery of client processes across US time zones.
- Ensure 100% adherence to SLAs/KPIs, client requirements, and audit protocols.
- Provide strategic and operational leadership to a team of 40–50 members including Team Leads, Accountants, and Process Associates.
- Monitor and improve AP/AR performance, perform vendor reconciliations, and oversee end-to-end accounting cycles.
- Proactively resolve escalations, delays, and compliance risks using structured RCA and CAPA methodologies.
- Collaborate with cross-functional teams on financial reporting, automation projects, and cost optimization initiatives.
- Conduct regular client calls, business reviews, and present analytical performance reports (MIS, dashboards, etc.)
📌 Key Result Areas (KRA)
KRADescriptionSLA Adherence≥ 98% delivery compliance for TAT, accuracy, and volume targetsFinancial Accuracy100% compliance in reconciliations, accruals, and ledger updatesTeam ManagementManage 40–50 F&A staff with strong retention and engagement metricsClient SatisfactionMaintain ≥ 4.5/5 CSAT rating and successful renewalsOperational ExcellenceReduce cost, improve KPIs, and implement automation/process improvements
📊 Key Performance Indicators (KPI)
KPITargetSLA Compliance≥ 98%Attrition Rate≤ 12%Productivity Utilization≥ 90%Financial Error Rate≤ 0.5%Invoice Accuracy & TAT≥ 97%Reconciliation Closure TAT≤ 2 business daysCSAT (Client Satisfaction)≥ 4.5/5Vendor Query Resolution TAT≤ 24 hours
👥 Team & Reporting Structure
- Team Size: 40–50 F&A professionals
- Direct Reports: 3–5 Team Leads & SMEs
- Functional Reporting: Director – Global F&A Operations
- Client Reporting: US Controllers, CFOs, Finance Leads
- Support Teams: IT, Compliance, Transition, Automation
🧠 Skills & Expertise Required
AreaSkillsAccounting KnowledgeUS GAAP, Core Accounting Principles, Accruals, DepreciationTools/SoftwareZoho Books, QuickBooks, Oracle, SAP, NetSuiteProcess ExpertiseR2R, P2P, O2C, General Ledger, Bank ReconciliationMatching Process2-Way and 3-Way Invoice MatchingAccounts PayableInvoice processing, vendor communication, payment cyclesAccounts ReceivableBilling, collections, DSO reductionVendor ReconciliationEnd-to-end reconciliation and dispute resolutionFinancial ReportingMIS Reporting, Variance Analysis, P&L ownershipBPO Ops ExperienceInternational BPO Operations, US client delivery, SLA-driven environmentTechnology SkillsAdvanced Excel (VLOOKUP, HLOOKUP, PivotTables), Power BI, Tableau (preferred)CommunicationExtreme US accent proficiency, client-facing skillsLeadership StyleEmpathetic yet accountable, process-focused, result-orientedShift FlexibilityWillingness to work Night Shift (5:30 PM – 2:30 AM IST)
🧾 Performance Measurement (MS System)
- Monthly Dashboards (Team-wise productivity, SLA reports)
- QBRs (Quarterly Business Reviews with clients)
- Individual Performance Reports (TAT, accuracy, attendance, team contribution)
- Audits (Internal/External: SOX, ISO, US GAAP)
- Balanced Scorecard System (People, Process, Customer, Financial)
✅ Ideal Candidate Background
- 8+ years of F&A experience in US-based corporate or BPO companies
- Proven expertise in handling multiple F&A projects and managing large teams
- Strong operational and client management capabilities
- Excellent communication skills with extreme US accent fluency
- Comfortable with US night shift and international stakeholder coordination
Shubham Vishwakarma
Full Stack Developer - Averlon
About Invensis Technologies Pvt
About
Invensis Technologies is a leading IT-BPO service provider has been empowering clients around the world to achieve business transformation and growth through its services that boost process and operational efficiencies. We have been operating since 2000 with an office in Wilmington, DE, USA, and delivery centers in Bangalore, Hyderabad and Rajahmundry, India.
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Address: 1321, 100 Feet Ring Rd, Sarakki Extension, next to honda show room, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
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