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About Company:

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

Position Summary:

We are looking for an experienced Learning and Development Manager who will be responsible for designing, implementing, and managing learning strategies that align with organizational goals. The role focuses on enhancing employee performance, leadership development, and creating a strong learning culture across the organization.

Key Responsibilities

As a part of the leadership and HR team, you will be expected to independently manage end-to-end learning and development initiatives, which include:

• Develop and manage comprehensive Learning & Development strategies aligned with business objectives.
• Conduct training needs analysis across departments to identify skill gaps and development opportunities.
• Design, implement, and manage training programs including onboarding, technical, behavioral, and leadership development programs.
• Lead leadership development and succession planning initiatives.
• Manage internal and external training resources, vendors, and facilitators.
• Measure training effectiveness using KPIs, feedback, assessments, and ROI analysis.
• Collaborate with senior management to align learning initiatives with organizational growth plans.
• Drive employee engagement through continuous learning initiatives and career development programs.
• Maintain training calendars, learning documentation, and MIS reports for management review.
• Ensure consistency in learning standards, content quality, and delivery across the organization.
• Promote a culture of continuous learning and professional development.

Required Skills & Qualifications

• Master’s Degree in Human Resource Management or a related field.
• Minimum 5+ years of experience as a Learning & Development Manager.
• Strong experience in designing and implementing L&D frameworks and learning strategies.
• Excellent written and verbal communication skills.
• Proven ability to engage with stakeholders at all levels of the organization.
• Strong analytical, organizational, and problem-solving skills.
• Experience with learning management systems (LMS) and modern learning methodologies.
• Ability to work independently and manage multiple initiatives simultaneously.
• High level of professionalism, leadership ability, and strategic thinking.

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Role - ETL Developer

Work Mode - Hybrid

Experience- 4+ years

Location - Pune, Gurgaon, Bengaluru, Mumbai

Required Skills - AWS, AWS Glue, Pyspark, ETL, SQL

Required Skills:

• 4+ years of hands-on experience in MySQL, including SQL queries and procedure development
• Experience in Pyspark, AWS, AWS Glue
• Experience in AWS ,Migration
• Experience with automated scripting and tracking KPIs/metrics for database performance
• Proficiency in shell scripting and ETL.
• Strong communication skills and a collaborative team player
• Knowledge of Python and AWS RDS is a plus