Youtube Growth Manager

Job Responsibilities:

Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.

Contact customers with abandoned carts and assist them in completing their purchases.

Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.

Coordinate with logistics and internal teams for timely issue resolution.

Maintain accurate records of customer interactions and follow-ups.

Requirements:

Good communication skills in Hindi and English.

Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).

Strong customer service and problem-solving skills.

0–2 years of experience in customer support or telesales is preferred.

Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.

Employment Type Full Time

Work Mode Onsite (Field Role)

Department Sales

Experience Required 2 to 10 years

Sales - Healthcare & Gynae segment

Qualifications Graduate/Postgraduate

(B.Sc, M.Sc, BMS, B.Pharma, M.Pharma, Biotechnology)

Working Days 6 Days

Working Hours 9:00 AM to 7:00 PM

Additional Requirements Driving License & Two-Wheeler

Gender Preference Male /Female 

Company a, a healthcare vertical of RJ Corp founded in 2006, is a pioneer in stem cell

banking and one of the most trusted names in the industry. With cutting-edge technology,

strict quality protocols, and a PAN-India network, Cryoviva is dedicated to offering reliable

and ethical stem cell preservation services. The company focuses on innovation, customer

satisfaction, and excellence in healthcare delivery.

Role Summary:

The Area Sales Manager – Field Sales is responsible for leading the field sales team, driving

hospital relationships, ensuring business growth, and delivering sales targets in the assigned

area while maintaining strict adherence to company policies and processes.

Key Areas of Responsibility:

 To be versed with relevant product knowledge of the product & services assigned to

promote.

 To be aware of all competitors & their USP.

 To provide on-the-job training to the team members for developing them &

generating desired results as per the expectation of the company.

 To retain the assigned team & be responsible for finding suitable replacement at the

time of attrition.

 To handle a team of BDE’s, Sr. B.D.E’s, Key Accounts and CRE’s or ECR for meeting

various hospitals, doctors & other relevant centers for promoting & selling the

assigned product & services.

This document is approved by the HR Head and does not require a signature Page 2 of 1

06.01.2025

 Supervising & ensuring that the company working, reporting & business related

protocol is adhered by team members.

 To achieve the sales and business development targets of the company.

 Interacting with assigned nursing homes, hospitals, doctors, clients, and expectant

parents as per company guidelines and organize awareness activities, tie-ups &

business growth initiatives.

 To be thorough with all administrative & other relevant policies of the company.

 To report to the Regional Manager on weekly developments & attend review

meetings as per guidelines.

 During emergency, coordinate regarding delivery of the client with CRE &

phlebotomists and ensure proper collection & delivery of the sample to the lab.

 Reporting daily activities & follow-up of leads on CRM on daily basis.

 Any other jobs that may be assigned from time to time.

Qualification, Experience & Skills:

 Graduate/Postgraduate in Pharmacy (B.Pharm / D.Pharm) or related field.

 5-7 Years’ experience in sales or relationship management within the pharmaceutical

or healthcare industry preferred.

 Strong communication and counselling skills with the ability to build rapport with

doctors and clients.

 Good presentation and persuasion skills for client interactions and product

demonstrations.

 Relationship-building skills to engage hospital staff, doctors, and healthcare

stakeholders.

 Ability to work in a field-based, target-driven sales environment.

Hi,

Please refer to the below Job description and revert with you updated resume –

About Client: Digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 25+ years and a fast-growing family of 4000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.

We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 10 delivery centres in India and 15 global offices. Our success portfolio boasts of 7500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85%

Location: Navi Mumbai, CBD Belapur

Domain: Banking (Payment Gateway Project)

NOTE: 1st and 3rd Saturdays working as per banking norms

Education: B.E. or Graduation in Computer Science or related field

job Summary:

We are seeking a talented and motivated React.js Developer to join our development team. The ideal candidate will be responsible for designing and developing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will ensure that these components and the overall application are robust and easy to maintain.

You will coordinate with the rest of the team working on different layers of the infrastructure, including back-end services and APIs. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is essential.

Key Responsibilities:

Develop new user-facing features using React.js.

Build reusable components and front-end libraries for future use.

Optimize components for maximum performance across a vast array of web-capable devices and browsers.

Translate designs and wireframes into high-quality code.

Write clean, scalable, and maintainable JavaScript code.

Ensure the technical feasibility of UI/UX designs.

Collaborate with back-end developers and web designers to improve usability.

Debugging, troubleshooting, and enhancing application performance.

Stay updated with emerging trends and technologies in front-end development.

Skills and Qualifications:

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

Thorough understanding of React.js and its core principles.

Experience with popular React.js workflows (such as Flux or Redux).

Familiarity with RESTful APIs and integrating them into front-end code.

Knowledge of modern authorization mechanisms, such as JSON Web Token (JWT).

Familiarity with modern front-end build pipelines and tools (e.g., Babel, Webpack, NPM, etc.).

Experience with code versioning tools such as Git.

Familiarity with browser developer tools and debugging.

Understanding of cross-browser compatibility issues and ways to work around them.

Familiarity with unit testing and testing frameworks (e.g., Jest, Enzyme, Cypress).

Ability to understand business requirements and translate them into technical requirements.

Preferred Qualifications:

Bachelor's degree in Computer Science, Software Engineering, or a related field.

Experience with TypeScript and GraphQL.

Experience with other JavaScript frameworks like Next.js or Gatsby.js.

Familiarity with CI/CD pipelines and containerized applications (e.g., Docker).

Good understanding of SEO principles and ensuring that application adheres to them.

Soft Skills:

Strong problem-solving skills and attention to detail.

Excellent communication and teamwork abilities.

Ability to work in a fast-paced environment and meet deadlines.

Open to learning new technologies and frameworks.

Roles and Responsibilities:

• Owns the user experience on the website and Mobile App to provide the best-in-class experience for our online users.

• Owns the design strategies, framework, tools and governance for the Indian website and Mobile App in line with the local user needs and the Company's United Design Framework.

• Responsible for complete digital experience from the user research phase, design to the delivery of the mock-ups.

• Co-own the A/B testing strategy to run multiple usability tests on our online platforms and identify the quick wins through a data driven approach.

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it