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Job Title: US Manager – Finance & Accounting (F&A) Projects
Location: Bangalore, India
Shift: Night Shift (5:30 PM to 2:30 AM IST)
Department: F&A Operations
Reporting to: Head – Global F&A Delivery
Work Mode: Full-time, Onsite/Hybrid
Experience Required: 8+ Years (must be from Corporate/International BPO companies)
🏢 About Invensis Technologies
Invensis Technologies is a global outsourcing leader with over two decades of expertise in delivering specialized BPO solutions in Finance & Accounting, Healthcare, IT, Digital Marketing, and E-commerce Support. Headquartered in Bangalore, we cater to clients in the US, UK, Canada, Australia, and other global markets, focusing on operational excellence, cost optimization, and client-centric delivery.
📌 Role Overview
We are hiring an experienced and US-accent-fluent Finance & Accounting Operations Manager to handle multiple high-volume US F&A projects in a corporate BPO environment. The role involves managing large offshore teams (40–50 members), driving SLA-compliant delivery, and being accountable for financial accuracy, process efficiency, and client satisfaction.
🎯 Key Responsibilities
- Manage and lead multiple concurrent F&A projects for US-based clients (Accounts Payable, Accounts Receivable, R2R, Reconciliations, Accruals, etc.)
- Handle transition, stabilization, and steady-state delivery of client processes across US time zones.
- Ensure 100% adherence to SLAs/KPIs, client requirements, and audit protocols.
- Provide strategic and operational leadership to a team of 40–50 members including Team Leads, Accountants, and Process Associates.
- Monitor and improve AP/AR performance, perform vendor reconciliations, and oversee end-to-end accounting cycles.
- Proactively resolve escalations, delays, and compliance risks using structured RCA and CAPA methodologies.
- Collaborate with cross-functional teams on financial reporting, automation projects, and cost optimization initiatives.
- Conduct regular client calls, business reviews, and present analytical performance reports (MIS, dashboards, etc.)
📌 Key Result Areas (KRA)
KRADescriptionSLA Adherence≥ 98% delivery compliance for TAT, accuracy, and volume targetsFinancial Accuracy100% compliance in reconciliations, accruals, and ledger updatesTeam ManagementManage 40–50 F&A staff with strong retention and engagement metricsClient SatisfactionMaintain ≥ 4.5/5 CSAT rating and successful renewalsOperational ExcellenceReduce cost, improve KPIs, and implement automation/process improvements
📊 Key Performance Indicators (KPI)
KPITargetSLA Compliance≥ 98%Attrition Rate≤ 12%Productivity Utilization≥ 90%Financial Error Rate≤ 0.5%Invoice Accuracy & TAT≥ 97%Reconciliation Closure TAT≤ 2 business daysCSAT (Client Satisfaction)≥ 4.5/5Vendor Query Resolution TAT≤ 24 hours
👥 Team & Reporting Structure
- Team Size: 40–50 F&A professionals
- Direct Reports: 3–5 Team Leads & SMEs
- Functional Reporting: Director – Global F&A Operations
- Client Reporting: US Controllers, CFOs, Finance Leads
- Support Teams: IT, Compliance, Transition, Automation
🧠 Skills & Expertise Required
AreaSkillsAccounting KnowledgeUS GAAP, Core Accounting Principles, Accruals, DepreciationTools/SoftwareZoho Books, QuickBooks, Oracle, SAP, NetSuiteProcess ExpertiseR2R, P2P, O2C, General Ledger, Bank ReconciliationMatching Process2-Way and 3-Way Invoice MatchingAccounts PayableInvoice processing, vendor communication, payment cyclesAccounts ReceivableBilling, collections, DSO reductionVendor ReconciliationEnd-to-end reconciliation and dispute resolutionFinancial ReportingMIS Reporting, Variance Analysis, P&L ownershipBPO Ops ExperienceInternational BPO Operations, US client delivery, SLA-driven environmentTechnology SkillsAdvanced Excel (VLOOKUP, HLOOKUP, PivotTables), Power BI, Tableau (preferred)CommunicationExtreme US accent proficiency, client-facing skillsLeadership StyleEmpathetic yet accountable, process-focused, result-orientedShift FlexibilityWillingness to work Night Shift (5:30 PM – 2:30 AM IST)
🧾 Performance Measurement (MS System)
- Monthly Dashboards (Team-wise productivity, SLA reports)
- QBRs (Quarterly Business Reviews with clients)
- Individual Performance Reports (TAT, accuracy, attendance, team contribution)
- Audits (Internal/External: SOX, ISO, US GAAP)
- Balanced Scorecard System (People, Process, Customer, Financial)
✅ Ideal Candidate Background
- 8+ years of F&A experience in US-based corporate or BPO companies
- Proven expertise in handling multiple F&A projects and managing large teams
- Strong operational and client management capabilities
- Excellent communication skills with extreme US accent fluency
- Comfortable with US night shift and international stakeholder coordination
Amazon Web Services (AWS)Role - ETL Developer
Work Mode - Hybrid
Experience- 4+ years
Location - Pune, Gurgaon, Bengaluru, Mumbai
Required Skills - AWS, AWS Glue, Pyspark, ETL, SQL
Required Skills:
- 4+ years of hands-on experience in MySQL, including SQL queries and procedure development
- Experience in Pyspark, AWS, AWS Glue
- Experience in AWS ,Migration
- Experience with automated scripting and tracking KPIs/metrics for database performance
- Proficiency in shell scripting and ETL.
- Strong communication skills and a collaborative team player
- Knowledge of Python and AWS RDS is a plus
- Running Social Media Campaigns across all platforms (Google, FB,Insta etc).
- Managing and taking responsibility of the Store KPI’s
- Reaching out to as many consumers as possible by building scalable multi-touch programs and campaigns that span not only online but also offline channels
- Sourcing customers through social media campaigns, strategic partnerships, and Google Adwords campaigns of potential buyers in the TG.
- Being responsible for online ads such as Adwords, SEO, radio, email marketing, and content syndication.
- Playing a key role in the planning and management of SEM, Email Marketing, and so forth.
- Being responsible for Lead Management and nurturing through various interventions and Channels.
- Conducting research and analyses to deliver reports to the senior management on the performance of marketing campaigns and programs.
- Conducting forecasting and estimations on the profitability of the campaigns.
- Optimizing targeting and segmentation, as well as the allocation of budgets across multiple paid social channels inclusive of YouTube and Facebook to generate cost effective user actions.
- Passing the lead from the channel to the website.
- Ensuring that appropriate measures are in place for the purpose of assessing consumer satisfaction by liaising with the Customer Experience Management team.
- Collaborating with the engineering, IT, search marketing, and operations departments to optimize programs, campaigns, and landing pages, based on the real-time performance and the ROI.
- Building / Integrating various marketing automation tools for the purpose of enhancing the digital marketing efforts.
- Ensuring that leads are converted into consumers through well-crafted campaigns and close partnership with the sales department.
- Partnering up with senior performance management and key stakeholders in reporting back on the effectiveness of programs and campaigns, conversion rates, and online sales.
- Actively participating in the support and development of new ideas by key marketing department personnel, for example, SEO, SEM, and CRM managers
Desired Candidate Profile
What you need to have:- Bachelor’s degree in Marketing, Business Administration, Information Technology, Computer Science, or any other related field. An equivalent of the same in working experience is also acceptable.
- 3+ years working experience in online acquisition marketing position. Working experience in a key marketing position, preferably as a SEO/SEM Manager Is a plus.
- Experience in building and scaling acquisition programs that target consumers as well as experience in media planning across a broad online media mix.
- Should portray a passion and exceptional analytical skills and demonstrate a fluency in acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
- demonstrate proficiency in optimizing and executing SEM, PPC as well as Facebook Ads, Instagram Ads, and Display Advertising.
- Should be capable of determining key metrics, constantly reduce operational costs, and measure the success of performance strategies.
- Use consumer insights to come up with and develop creative marketing acquisition tactics that can be applied throughout the department.
- Must also be a strong communicator both in verbal and written form.
- Should be capable of translating complex information and data into clear and easily understandable reports.
- Proficient in Ms Word, PowerPoint, and Ms Excel for the purpose of creating both visually and verbally engaging reports.
- Highly adaptable and quick learner. Come up with prompt solutions for marketing campaigns and programs.
- Have exceptional interpersonal skills that will aid in the execution of duties.
- Should have an ability to prioritize and meet deadlines when working on multiple projects with tight deadlines, be decisive, have a positive can-do attitude.
- Have a keen eye for detail, have initiative and be proactive going beyond the call of duty, have an ability to form logical cases that persuade consumers, have an ability to present recommendations and results to senior management with confidence, be consumer-oriented ensuring consumer expectations are always met.
- Should possess the ability to form meaningful relationships with colleagues, collaborating personnel, senior performance management, and even consumers.
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