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Job Title: Customer Retention Manager

Company: ICICI Lombard 

Location: Navi Mumbai 

Industry: Insurance 

Experience: 0–2 Years 

Job Type: Full-Time 

About ICICI Lombard: 

ICICI Lombard is one of India’s leading private sector general insurance companies. With a focus on innovation and customer-centricity, we offer a wide range of insurance products to protect what matters most. Join our dynamic team and grow with one of the most respected names in the insurance industry.

Role Overview: 

We are looking for a motivated and customer-focused individual to join our team as a **Customer Retention Manager**. This entry-level role is ideal for candidates with 0–2 years of experience who are passionate about customer service, tele-calling, and sales. The primary goal is to enhance customer satisfaction and improve policy renewal rates through strategic engagement and retention efforts.

Key Responsibilities:

- Engage with existing customers via phone calls to discuss policy renewals. 

- Explain product features and benefits to ensure continued customer interest. 

- Handle customer queries and resolve concerns in a timely and professional manner. 

- Maintain detailed records of customer interactions and follow-ups using CRM software. 

- Identify opportunities to upsell or cross-sell insurance products. 

- Achieve monthly targets for renewals and retention KPIs. 

- Work collaboratively with the sales and support teams to provide seamless service.

Required Skills and Qualifications:

- 0–2 years of experience in sales, tele-calling, or customer service (insurance domain preferred). 

- Strong communication and interpersonal skills. 

- Ability to convince and build rapport with customers over the phone. 

- Self-motivated and target-driven mindset. 

- Basic computer proficiency and familiarity with CRM systems.

Preferred Skills:

- Knowledge of general insurance products. 

- Prior experience in customer retention or tele-sales roles. 

- Fluency in English, Hindi, and/or regional languages.

Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: 10AM-7pm

"FRESHER AND EXPERIENCED SALARY DIFFERS"

Role - ETL Developer

Work Mode - Hybrid

Experience- 4+ years

Location - Pune, Gurgaon, Bengaluru, Mumbai

Required Skills - AWS, AWS Glue, Pyspark, ETL, SQL

Required Skills:

• 4+ years of hands-on experience in MySQL, including SQL queries and procedure development
• Experience in Pyspark, AWS, AWS Glue
• Experience in AWS ,Migration
• Experience with automated scripting and tracking KPIs/metrics for database performance
• Proficiency in shell scripting and ETL.
• Strong communication skills and a collaborative team player
• Knowledge of Python and AWS RDS is a plus

RESPONSIBILITIES:

- Help your engineers grow their skills and experience

- Conduct code reviews, and make technical contributions to product architecture as well as get involved in solving bugs and delivering small features

- Hold regular 1:1's with all members of the team, give regular and clear feedback around the individual's performance

- Foster technical decision-making on the team, but make final decisions when necessary

- Provide oversight and leadership to a team of developers to ensure timely execution of team and project deliverables

- Maintain up-to-date skills in software development technologies and a broad understanding of the business, business needs, and how applications/assets drive and support the business

REQUIREMENTS:

- 6+ years of experience in software development and 1+ in team management.

- In-depth technical experience in at least one of the core languages, frameworks, or technologies used in backend development.

- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.

- Extensive experience in developing, deploying, and integrating software solutions.

- Proficiency in documenting processes and monitoring performance metrics.

- Knowledge of best practices related to design principles, API development and software architecture.

- Ability to keep up with software industry trends and innovation.

- Exceptional interpersonal and communication skills.