Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Atomated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.
- Understanding client goals, creating and executing strategies to exceed these goals.
- Preparing and analysing of performance reports & review with clients.
- Providing strategic insights on the landing page, ad creative etc.
- Analysing performance of digital campaigns across the level; providing tactical recommendations for increased performance.
- Assisting in identifying opportunities that are most effective at driving conversions, revenue, ROI, and scale across Digital Marketing programs.
- Measuring the success of campaigns using appropriate key performance indicator (KPI) classifications – impressions, clicks, CTR, CPC, CPA, CPM, conversions.
- Reviewing and analysing results from current program offerings & suggesting changes and enhancements to help increase conversions, revenue and ROI.
- Assisting in training on tactical processes and best practices to Digital Analyst(s).
- Attending and participating in all relevant meetings.
- Collecting, reporting, analysing and interpreting the digital analytics data to drive decision making and improve its digital products.
- Creating case studies on the work.
- Researching, building frameworks and innovating the offering portfolio of the company.
- Establishing thought leadership by contributing articles towards the official.
- Managing projects related to digital analytics from start to finish including data integration, report and dashboard automation, product analytics and insight, data collection, and product optimisation
- In depth knowledge of Google Adwords, Facebook Ads and Google Analytics.
- Ability to multitask in a fast paced environment.
- A firm believer in stats and can weave stories around numbers.
- Aggressive about meeting goals & timelines.
- Editorial experience is a plus.
- Strong writing and creativity skills.
- Detail-oriented, takes initiative.
- Able to effectively work independently, or at times as part of a team.
- Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint is a must.
- Excellent problem solving and analytical skills and combine creativity with strong quantitative skills.
- Above 80% in class 10th & 12th Maths score.
- BE/ BTech - Should be from Tier 1/ Tier 2 college
Shubham Vishwakarma
Full Stack Developer - Averlon
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MEET COMPASS
We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!
Director, IT Support ( Call Center Operations)
The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.
The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.
Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.
This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions.
Key Responsibilities:
- Leadership & Strategy:
- Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
- Serve as the senior subject matter expert contact for all things IT support.
- Oversee multiple Tech/IT support client programs
- Attend as needed new client demo/Sales discussions representing IT support
- Operational Oversight:
- Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
- Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
- Ensure execution of bridge plans for any KPIs that are not meeting target
- Process Improvement & Quality Assurance:
- Identify opportunities for process optimization, automation, and continuous improvement.
- Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
- People Management:
- Oversee, support and develop a team of IT support operations managers.
- Conduct performance reviews, coach for career development, and foster a high-performance culture.
- Client Engagement & Relationship Management:
- Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
- Financial & Resource Management:
- Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
- Experience in managing cost per transaction accounts is preferred.
- Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
- Compliance & Risk Mitigation:
- Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
- Mitigate risks through proactive incident management and business continuity planning.
Qualifications and Physical Requirements with or without reasonable accommodation:
- 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
- Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
- Experience managing large teams and working with international clients, especially in tech industries.
- Proven track record of meeting/exceeding operational KPIs and client expectations.
- Exceptional leadership, communication, and stakeholder management skills.
- Analytical mindset with strong problem-solving abilities.
- Ability to operate a computer/laptop and a headset.
- Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
- Decisiveness and attention to detail.
- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Availability:
Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST.
Job Title: Lead Generation Specialist
Location: Baner, Pune
Experience: 2–3 Years
Employment Type: Full-Time | WFO
About the Role:
We are looking for a Lead Generation Specialist with proven experience in identifying, nurturing, and converting qualified leads through outbound channels. The ideal candidate will have hands-on experience in email campaigns, LinkedIn outreach, and cold calling targeting international markets such as DACH, BENELUX, and the UK.
Key Responsibilities:
- Generate qualified B2B leads through cold calls, emails, and LinkedIn campaigns.
- Execute targeted email and LinkedIn outreach campaigns to build a strong sales pipeline.
- Manage follow-ups, schedule meetings, and support client acquisition activities.
- Maintain CRM data and provide weekly reports on lead quality and conversions.
- Collaborate with the sales and marketing team to improve campaign strategies and conversion rates.
- Ensure a minimum of 40 qualified leads per month are generated through outbound efforts.
- Identify new markets, decision-makers, and business opportunities across international regions.
Required Skills & Experience:
- 2–3 years of proven experience in B2B Lead Generation / Inside Sales.
- Strong communication and persuasion skills in English.
- Experience with international lead generation (especially DACH, BENELUX & UK markets).
- Proficiency in using LinkedIn Sales Navigator, CRM tools (HubSpot, Zoho, etc.), and email campaign tools.
- Ability to research, segment, and target the right prospects.
- Self-motivated, goal-oriented, and comfortable working with monthly lead targets.
Role Description
This is a full-time, on-site position located in Hyderabad for a Field Sales Executive. The role involves managing the end-to-end process of onboarding vendors, including sourcing new vendor partners, reviewing and validating documentation, negotiating terms, and ensuring compliance with company policies. The Field Sales Executive will collaborate closely with vendors to resolve queries, maintain updated vendor profiles, and foster strong partnerships that align with ZestFindz’s vision. The role also requires coordinating with internal teams to ensure smooth integration and optimal performance of vendor partnerships.
Qualifications
- Seller Management, Relationship Building, and Negotiation skills
- Knowledge of Documentation Review, Compliance Processes, and Contract Management
- Strong Coordination, Organizational, and Multi-tasking abilities
- The ideal candidate should have a two-wheeler for field work, and the company provides fuel reimbursement
- Annual Salary: ₹2.5 LPA - ₹4.5 LPA
- Minimum of 0-2 years of experience in sales and field work
- Proficiency in Communication and Interpersonal skills to engage effectively with diverse stakeholders
- Experience with data analysis tools and the ability to derive insights for informed decision-making
- Proficient in MS Office Suite and familiarity with vendor management software is a plus
- Bachelor's degree in Business, Supply Chain Management, or a related field
- Prior experience in a similar role or within the retail, e-commerce, or logistics sector is advantageous
FigmaAt Ungrammary, we go beyond just designing screens — we craft functional, scalable, and emotionally resonant digital experiences that solve real-world problems. Ranked among the Top 20 Global UX Agencies and trusted by leading brands like Adobe, Kotak Mahindra Bank, Adani Capital, AU Small Finance Bank, VMware, Fossil, and many more — we’re looking for young designers ready to shape the future of design with us.
This 6-month Design Trainee Fellowship is crafted for design graduates, self-taught designers, or early-career professionals who are passionate about problem-solving through design and eager to gain hands-on experience. It’s not about academic projects — it’s about real client work, fast learning, and building a foundation aligned with global design standards.
What You’ll Do
- Contribute to user research, wireframing, prototyping, and visual design.
- Translate user needs and business goals into seamless, intuitive digital interfaces.
- Collaborate with experienced designers (including IIT alumni) on live projects across fintech, healthcare, SaaS, and consumer tech.
- Participate in design critiques, brainstorming sessions, and client discussions.
- Create responsive, pixel-perfect UI in Figma, following Material Design best practices.
- Get feedback, iterate quickly, and push your creative limits every day.
Who Should Apply
- Recent graduates ready to start their UX/UI career.
- A strong portfolio showcasing UX/UI projects (personal or client-based).
- Proficiency in Figma and familiarity with Material Design guidelines.
- Good grasp of typography, interaction design, and layout principles.
- Strong communication, collaboration, and attention to detail.
- A curious mindset, openness to feedback, and passion for solving real-world problems.
What We Offer
- Hands-on mentorship from IIT alumni, senior UX strategists, and global design experts.
- Opportunity to work on real, high-impact client projects.
- A clear pathway to a full-time role based on performance and fit.
- Exposure to industries like fintech, healthcare, SaaS, e-commerce, and enterprise software.
Java
Spring BootKey Skills: OpenText AppWorks, OpenText Process Suite (all sub components), Java, JavaScript, XML, SQL, BIRT.
Required Skills:
- Ability to translate complex business requirement into functional technical requirements using OpenText AppWorks (erstwhile Process Suite) low code design and integration framework.
- Knowledge on implementing OpenText AppWorks integration services using REST, SOAP, and Email etc.
- Good understanding of OpenText AppWorks case management features and BPM features.
- Experience in various rules and features like LifeCycle, Activities, User Interface (XForms and Low Code design), SLA, KPI, OTDS, CARS, AppWorks Gateway, Single-Sign-On, External Authentication, SAML, Listeners (File, MQ), SOAP Services, Email integration, HTTP Connector, AppWorks integration with Content/Document Management, etc.
- Experience in full OpenText AppWorks implementation including Entity modelling and Rulesets design.
- Expertise in Java, JavaScript, SQL Server Database.
- Expertise in building Web Services, REST Services API’s (nice to have) Familiar in designing and developing applications in cloud environments (preferably Azure).
- Authentication SAML 2.0, OT.
- Knowledge of OTDS and integration with OTDS
- Exposure to HTML5 ,angular and integration of AppWorks to with angular will be plus
- Exposure to another OpenText platform (ECM, xECM, Captiva, iHUB).
A strong passion for learning and adapting to new technologies.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript• Technical depth in customer facing systems from an application, development, operations, scalability, availability, performance, people, process, and tooling perspective.
• Work with a global team to gather requirements and implement solutions
• Work with different application teams to design integration solutions.
• Mentor junior members in the team to deliver high quality systems and adopt newer integration services from ReactJS development.
Education/Experience/technical Skills:
• Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience
• 3 + years of experience spanning at least two IT disciplines, including technical lead, network management, application development, middleware, database management or operations
• Exposure to multiple, diverse technologies and processing environments
• Knowledge of business process re-engineering principles and processes
• Javascript, ReactJS and bootstrap CSS experience
• GraphQL/HASURA experience is a plus
• Experience using tools such as Bitbucket/GIT
• Able to troubleshoot and resolve application defects
• Experience working in a Healthcare Domain environment preferred
Critical Responsibilities:
• Design and develop solutions based on a strategic business and technical requirements.
• Selecting the appropriate services based on best practices of java development and implementations. Estimate costs and identify cost feasible options
Laravel
CakePHP
CodeIgniter
JavaJava
NodeJS (Node.js)
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Full Stack Developer - Averlon