Operations Executive

Location: Hybrid/ Remote

Type: Contract / Full‑Time

Experience: 5+ Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Responsibilities:

• Architect & implement the RAG pipeline: embeddings ingestion, vector search (MongoDB Atlas or similar), and context-aware chat generation.
• Design and build Python‑based services (FastAPI) for generating and updating embeddings.
• Host and apply LoRA/QLoRA adapters for per‑user fine‑tuning.
• Automate data pipelines to ingest daily user logs, chunk text, and upsert embeddings into the vector store.
• Develop Node.js/Express APIs that orchestrate embedding, retrieval, and LLM inference for real‑time chat.
• Manage vector index lifecycle and similarity metrics (cosine/dot‑product).
• Deploy and optimize on AWS (Lambda, EC2, SageMaker), containerization (Docker), and monitoring for latency, costs, and error rates.
• Collaborate with frontend engineers to define API contracts and demo endpoints.
• Document architecture diagrams, API specifications, and runbooks for future team onboarding.

Required Skills

• Strong Python expertise (FastAPI, async programming).
• Proficiency with Node.js and Express for API development.
• Experience with vector databases (MongoDB Atlas Vector Search, Pinecone, Weaviate) and similarity search.
• Familiarity with OpenAI’s APIs (embeddings, chat completions).
• Hands‑on with parameters‑efficient fine‑tuning (LoRA, QLoRA, PEFT/Hugging Face).
• Knowledge of LLM hosting best practices on AWS (EC2, Lambda, SageMaker).

Containerization skills (Docker):

• Good understanding of RAG architectures, prompt design, and memory management.
• Strong Git workflow and collaborative development practices (GitHub, CI/CD).

Nice‑to‑Have:

• Experience with Llama family models or other open‑source LLMs.
• Familiarity with MongoDB Atlas free tier and cluster management.
• Background in data engineering for streaming or batch processing.
• Knowledge of monitoring & observability tools (Prometheus, Grafana, CloudWatch).
• Frontend skills in React to prototype demo UIs.

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

MyDigital Crown is a leading digital marketing agency based in Mumbai, specializing in delivering comprehensive digital solutions to businesses worldwide. We pride ourselves on our commitment to innovation, creativity, and client satisfaction. As we continue to grow, we are seeking a talented and motivated Manual Tester to join our dynamic team.

Position Overview:

We are looking for a Manual Tester with 0 to 2 years of experience to join our Quality Assurance team. The ideal candidate will have a passion for testing, excellent attention to detail, and a strong analytical mindset. In this role, you will be responsible for ensuring the quality and reliability of our software products through manual testing processes.

Responsibilities:

• Execute manual test cases and document test results thoroughly.
• Identify and report software defects, ensuring they are tracked and resolved in a timely manner.
• Collaborate with cross-functional teams to understand project requirements and ensure test coverage.
• Participate in test planning, estimation, and prioritization activities.
• Contribute to the continuous improvement of our testing processes and methodologies.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 0 to 2 years of experience in manual software testing.
• Strong understanding of software testing principles and methodologies.
• Experience with test case design, execution, and defect tracking.
• Familiarity with bug tracking tools such as JIRA.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• ISTQB certification is a plus but not required.

Why Join Us:

• Opportunity to work with a dynamic and talented team in a fast-growing digital marketing agency.
• Chance to make a meaningful impact and contribute to the success of exciting projects.
• Competitive salary and benefits package.
• Continuous learning and professional development opportunities.

If you are passionate about software testing and looking to kick-start your career in a dynamic and collaborative environment, we want to hear from you! Apply now to join the MyDigital Crown team and embark on an exciting journey of growth and success.

Looking for Front End - React JS, Back End – Node JS.

Build, maintain, and optimize backend services, APIs, and applications using Java frameworks such as Spring, Spring Boot, or Hibernate.

• Designing and building responsive and mobile-friendly websites optimised for different devices and browsers
• Writing clean, efficient, and well-documented code using languages such as HTML, CSS, XML, and JavaScript, PHP, Python,
• Implementing and maintaining website content management systems
• Troubleshooting and debugging issues to ensure websites are functioning correctly
• Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
• Creating and managing databases for website functionality
• Ensuring website accessibility and security to protect sensitive data and user information
• Maintaining and updating existing websites
• Testing both new and current website and correcting potential errors that may arise