Operations Executive

Key Responsibilities:

• Client System Setup: Assist in configuring and setting up the loan management system for new clients, ensuring that it aligns with their financial data and requirements.
• Integration Support: Work with clients to integrate our loan management product into their existing financial systems (e.g., CRM, ERP, or core banking systems), ensuring seamless data flow and accuracy.
• Financial Calculations & Modelling: Perform the necessary financial calculations required for loan management system setup, including interest rates, payment schedules, amortization, and loan servicing terms. Ensure the calculations are aligned with the client's financial structures and compliance standards.
• Testing & Validation: Run test cases to verify that all calculations, reports, and system integrations are functioning correctly. Identify and troubleshoot any discrepancies or issues during integration.
• Data Reconciliation: Ensure that data integration between the loan management system and the client’s existing systems is accurate. Perform data reconciliation and ensure financial transactions align correctly across systems.
• Documentation & Reporting: Maintain thorough documentation of client setups, integration processes, and financial calculations for internal reference and future support. Generate reports to monitor and validate integration success.
• Collaboration with Cross-Functional Teams: Work closely with the product, engineering, and customer support teams to ensure smooth implementation and integration. Provide feedback on system performance and suggest improvements based on client needs.
• Ongoing Support: Provide post-integration support, including troubleshooting, answering client inquiries, and assisting with system upgrades or modifications.

Qualifications:

• Bachelor’s degree in finance, Accounting, Economics, or related field.
• 0-2 years of experience in financial analysis, systems integration, or a related field.
• Strong understanding of financial calculations related to loans, interest rates, and amortization.
• Basic knowledge of B2B SaaS, with an understanding of how SaaS products are integrated into client systems.
• Familiarity with loan management systems, financial reporting, or accounting software is a plus.
• Proficiency in Microsoft Excel and financial modelling; experience with financial tools or software is a plus.
• Analytical mindset with the ability to perform complex calculations and troubleshoot system integration issues.
• Strong attention to detail and ability to work with large datasets.
• Excellent communication and interpersonal skills, with the ability to collaborate across teams and work with clients directly.
• Problem-solving attitude and ability to quickly learn new systems and processes.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

Are you an Android Developer who has very good knowledge on the fundamentals of Android programming and can write efficient code in a minimalistic way? Join Telyport as an Android Engineer. You will be given designs that you will convert to working applications with all the required business logic
You should have a strong command over either Java or Kotlin. You should also be familiar with at least one of the Android architectures like MVP, MVVM and MVI.
We are looking for someone who has worked on applications that involve exchanging data over the internet, loading images, lazy loading, shared preferences, saving and reading to local database and shared preferences.
A strong understanding of the Activity life cycle in android is a must. We prefer someone who has good knowledge of location tracking and background services in Android.



Responsibilities
-

Develop and code interfaces based on accepted design standards


• Build responsive applications which are compatible on Android devices of different sizes

• Build modular components for reusability.
Write services or modules responsible for certain tasks

• Write well defined models for network calls
Write well defined documentation for methods.
• 
Code animations which are highly optimized and efficient
• 
Writing code so that they can be scaled

• Follow the release process and adhere to time constraint for developing a project or its modules




Skills -


• Should implement at leave one of MVVM, MVP or MVI architecture
- Strong command over Java/Kotlin. 
- Adapt the app to adjust and fit various screen types.
- Very good understanding of Git. 
- Should write minimalistic code
• Must have worked on applications with databases
• 2+ year experience in Android App Development
• Must know how to debug and traceback errors in the app
• Should have worked with FCM notifications and custom notification handling

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge

• Experience in Front End Development.
• Knowledge of Conversion Optimisation best practices.
• Knowledge of designing for good SEO.
• Ability to interact with clients.
• Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?

• Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
• Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
• Map user personas and desired actions. Be the Usability Champion.
• Work closely with Engineers. Document features for seamless handoff to design and development teams.

About Vymo

Vymo is a Sanfrancisco-based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo is funded by top tier VC firms like Emergence Capital and Sequoia Capital. Vymo is a category creator, an intelligent Personal Sales Assistant who captures sales activities automatically, learns from top performers, and predicts ‘next best actions’ contextually. Vymo has 100,000 users in 60+ large enterprises such as AXA, Allianz, Generali.Vymo has seen 3x annual growth over the last few years and aspires to do even better this year by building up the team globally.

What is the Personal Sales Assistant

A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo was engineered with a mobile-first philosophy. The platform through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device. Explore Vymo https://getvymo.com/">https://getvymo.com/

What you will do at Vymo

From young open source enthusiasts to experienced Googlers, this team develops products like Lead Management System, Intelligent Allocations & Route mapping, Intelligent Interventions, that help improve the effectiveness of the sales teams manifold. These products power the "Personal Assistant" app that automates the sales force activities, leveraging our cutting edge location based technology and intelligent routing algorithms.

A Day in your Life 

• Design, develop and maintain robust data platforms on top of Kafka, Spark, ES etc.
• Provide leadership to a group of engineers in an innovative and fast-paced environment.
• Manage and drive complex technical projects from the planning stage through execution.
  
  

What you would have done  

• B.E (or equivalent) in Computer Sciences
• 6-9 years of experience building enterprise class products/platforms.
• Knowledge of Big data systems and/or Data pipeline building experience is preferred.
• 2-3 years of relevant work experience as technical lead or technical management experience.
• Excellent coding skills in one of Core Java or NodeJS
• Demonstrated problem solving skills in previous roles.
• Good communication skills.

Duties & Responsibilities:

• Design and build advanced applications for the Android platform.

• Collaborate with cross-functional teams to define, design, and ship new features

• Work with outside data sources and APIs

• Unit-test code for robustness, including edge cases, usability, and general reliability

• Work on bug fixing and improving application performance

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Strong knowledge of Android SDK.

• Proficient in different versions of Android, and know how to deal with different screen sizes.

• Strong technical expertise on Android device platforms.

• Good exposure to custom UI development.

• Candidate should be responsible for Design applications around natural user interfaces.

• Familiarity with Restful APIs to connect Android applications to back-end services.

• Strong knowledge of Android UI design principles, patterns, and best practices.

• Ability to understand business and technical requirements.

• Familiarity with cloud message APIs and push notifications.

• Proficient understanding of code versioning tools, such as Git.

• 5-Days a week working

• Regular Refreshments

• Trips and Activities