Software Engineer ( .Net/Salesforce)

Serve as Contact Center Software Engineer I in a large enterprise and will be responsible for
participating on projects to recommend, develop and implement scalable solutions for Contact Center
software engineering, and ensure that initiatives support the corporate vision.
This person will have daily responsibility for managing and supporting Genesys Contact Center
software, integrations, and related services. This includes, but is not limited to;
● Responsibility for the development of Contact Center custom solutions developed in C# .Net,
Salesforce Apex, and Salesforce Visualforce pages.
● Work with Sr. Engineer(s) to provide seamless service delivery and support of the software
solutions
● Contribute to architecture and code design, estimates, code reviews, and documentation to
ensure top quality software
● Balance customer and business needs to design, develop, test, and deliver against timelines
● Assist with the ongoing evolution and development of the Genesys solution
Primary/Key Responsibilities:
● Designs, codes (at least 80%), debugs and optimizes Salesforce Apex code, Visualforce pages, or
C# .Net code, including both frontend and backend components as well as internal tools, such
as configuration management and development/test environments.
● Work closely with project, application, and enterprise architects to develop solutions.
● Identify and perform troubleshooting regarding reported incidents, logs, and all other assigned
issues in order to sustain system up time & operational stability
● Provide Tier 1 & 2 software engineering and support during critical incidents as necessary.
Respond to detected and reported problems and interface with appropriate personnel to ensure
quick resolutions and appropriate notification during outages or periods of degraded
performance.
● Will be accountable for using project lifecycle methodology including following project
specifications and completing documentation to successfully deliver projects on-time and
within budget and scope.
● Automate routine processes and tasks using scripting techniques as needed.
● Must be willing and able to alter shift schedule as user support demands change or technical
projects require. This may require evening, weekends or night shift work for various lengths of
time, including on-call rotation.
● Participate in team meeting, brainstorming sessions and attend all appropriate training and
seminars
Educational Qualification & Experience:
● 2 – 4 years related experience
● Bachelor’s degree (B.A / B.S / M.S.) or equivalent work experience
● Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, Technology or a
related discipline, and/or equivalent work experience in the technology field.
● Application development experience in Salesforce Apex, .NET, C#, .NET Core, SQL Server, CSS,
and other web development technologies.● Any Software Engineering certifications
Must have:
● Working knowledge in Software Engineering methodologies
1. Expert knowledge of Salesforce Apex coding, Experience reading application logs.
2. Solve problems of considerable scope and complexity
3. Work closely with project, application, and enterprise architects to develop solutions.
4. Working knowledge of SQL
5. Strong understanding of LAN/WAN networks and TCP/IP
● Working knowledge of scripting languages
1. Proven ability to work under stress and meet deadlines
2. Proven attention to detail and organizational skills
3. Ability to lift 50lbs
4. Experience in installing, configuring and troubleshooting applications in a Windows enterprise
environment.
● Well-developed problem solving and documentation skills.
● Ability to communicate highly technical concepts to non-technical managers.
● Ability to work independently with little supervision as well as ability to work effectively as
team members.
● Ability to follow processes, work effectively on a team, with business units, and maintain a
positive attitude at all times
● Must be self-motivated and be able to work independently as well as in a team environment
● Must have excellent interpersonal, communication, presentation, and organizational skills
● Must have excellent English verbal and written skills
● The ability to work and team effectively with clients, management, and staff members in a
multi-tiered, fast-paced environment
Good to have:
● Support 24/7/365 data center environment by providing on-call support rotation
● 6+ years of related experience in software engineering and / or certifications are a plus
● Experience with CTI integrations