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Job Title: Quality Assurance Engineer

Job Summary:

The Quality Assurance Engineer is responsible for implementing and maintaining quality control processes to ensure that products meet regulatory requirements and environmental standards. The role involves working closely with cross-functional teams to identify quality issues, implement corrective actions, and drive continuous improvement in product quality and reliability.

Key Responsibilities:

1. Quality Control Processes:

• Develop and implement quality control processes and procedures for manufacturing environmental products.
• Define quality metrics and standards to ensure compliance with regulatory requirements and customer specifications.

2. Product Testing and Validation:

• Design and execute comprehensive testing protocols to validate the performance, reliability, and safety of products such as composting machines, incinerators, and other environmental equipment.

3. Regulatory Compliance:

• Ensure products comply with relevant regulatory standards and certifications such as ISO 9001, ISO 14001, and OHSAS.
• Stay updated on regulatory changes and ensure continued compliance in product design and manufacturing processes.

4. Root Cause Analysis:

• Investigate quality issues and customer complaints to identify root causes.
• Implement corrective and preventive actions using tools such as FMEA, 5 Whys, and other problem-solving techniques.

5. Documentation and Reporting:

• Maintain accurate records of quality control activities, test results, and corrective actions.
• Prepare quality reports and track metrics related to defects and non-conformances.
• Communicate quality-related insights to management, engineering teams, and production staff.

6. Training and Development:

• Provide training and guidance to production staff on quality standards, processes, and best practices.
• Promote a culture of quality, accountability, and continuous improvement across the organization.

7. Continuous Improvement:

• Lead initiatives to improve product quality, manufacturing efficiency, and quality control systems.
• Apply lean manufacturing principles and quality management methodologies to minimize waste and enhance productivity.

Qualifications & Experience:

• Bachelor’s degree in Engineering (Mechanical, Electrical, Quality, or related field).
• 1–3 years of experience in Quality Assurance, Quality Control, or a related role.
• Strong understanding of quality management principles in a manufacturing environment.
• Familiarity with standards such as ISO 9001, ISO 14001, and OHSAS.
• Experience with Quality Management Systems (QMS) and quality control processes.
• Proficiency in data analysis and problem-solving methodologies.
• High attention to detail with strong documentation and reporting skills. 

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning