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Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title : React + Node.js Developer (Full Stack)

Experience : 5+ Years

Location : Mumbai or Pune (Final location to be decided post-interview)

Notice Period : Immediate to 15 Days

Interview Rounds : 1 Internal Round + 1 Client Round

Job Summary :

We are looking for a highly skilled Full Stack Developer (React + Node.js) with strong expertise in both frontend and backend development.

The ideal candidate should demonstrate hands-on experience with databases, excellent project understanding, and the ability to deliver scalable, high-performance applications in production environments.

Mandatory Skills :

React.js, Node.js, PostgreSQL/MySQL, JavaScript (ES6+), Docker, AWS/GCP, full-stack development, production system experience, and strong project understanding with hands-on database expertise.

Key Responsibilities :

• Design, develop, and deploy robust full-stack applications using React (frontend) and Node.js (backend).
• Exhibit a deep understanding of database design, optimization, and integration using PostgreSQL or MySQL.
• Translate project requirements into efficient, maintainable, and scalable technical solutions.
• Build clean, modular, and reusable components following SOLID principles and industry best practices.
• Manage backend services, APIs, and data-driven functionalities for large-scale applications.
• Work closely with product and engineering teams to ensure smooth end-to-end project delivery.
• Use Docker and cloud platforms (AWS/GCP) for containerization, deployment, and scaling of services.
• Participate in design discussions, code reviews, and troubleshooting production issues.

Required Skills :

• 5+ Years of hands-on experience in full-stack development using React and Node.js.
• Strong understanding and hands-on expertise with relational databases (PostgreSQL/MySQL).
• Solid grasp of JavaScript (ES6+), and proficiency in Object-Oriented Programming (OOP) or Functional Programming (FP).
• Proven experience working with production-grade systems and scalable architectures.
• Proficiency with Docker, API development, and cloud services (preferably AWS or GCP).
• Excellent project understanding, problem-solving ability, and strong communication skills (verbal and written).

Good to Have :

• Experience in Golang or Elixir for backend development.
• Knowledge of Kubernetes, Redis, RabbitMQ, or similar distributed tools.
• Exposure to AI APIs and tools.
• Contributions to open-source projects.

Job Title: Sales Manager

Department: Sales

Reports to: Vice President - Sales Location: Mumbai

Academic Qualifications: Graduate/Postgraduate degree or diploma in Sales/Marketing Management Functional Competencies:

·     B2B Sales

·     Client Relationship Management

·     Lead Generation and Prospecting

·     Sales Target Achievement

·     Team Collaboration

Industry Preference:

·     Hospitality

·     Real Estate Sales

·     Similar Industries (e.g., Commercial Real Estate, Facility Management)

Requisite Experience: 2 to 5 years of relevant experience in sales, with a proven ability to meet and exceed sales targets

Job Role:

The Sales Manager will play a key role in driving sales efforts for COMPANY. This role involves managing sales processes, generating leads, and maintaining strong client relationships to drive revenue generation. The Sales Manager will work closely with the senior sales team to achieve sales targets and maximize business growth.

Key Responsibilities:

1.     Sales Target Achievement:

Drive and achieve sales targets for Office Space leasing and cross-sell additional services like Meeting Rooms, Training Rooms, Virtual Offices, etc.

2.     Lead Generation:

Generate new leads from potential clients in the corporate, hospitality, and residential real estate sectors, utilizing various channels such as networking, cold calling, and referrals.

3.     Client Relationship Management:

Build and maintain strong relationships with existing clients, ensuring satisfaction and loyalty while identifying opportunities for upselling.

4.     Sales Presentations:

Present products and services to potential clients, addressing their needs and providing tailored solutions based on the COMPANY offering.

5.     Sales Reporting:

Regularly update the team on progress toward sales targets, pipeline status, and lead conversion rates.

6.     Collaboration with Operations:

Work with internal teams to ensure smooth onboarding and transition of clients, resolving any queries or concerns they may have.

7.     Market Research:

Keep up to date with industry trends and competitor offerings to effectively position COMPANY in the marketplace.

8.     Negotiations:

Lead negotiations and work towards closing deals with clients, ensuring that both parties' needs are met.

9.     Team Leadership & Management: Lead, mentor, and develop a high-performing sales team, ensuring motivation, goal alignment, and productivity.

Ideal Candidate:

1.     Sales-Driven & Results-Oriented:

A motivated individual with a track record of exceeding sales targets and strong problem-solving abilities.

2.     Industry Experience: Experience in hospitality, residential real estate sales, or similar industries is preferred.

3.     Consultative Selling: Ability to adopt a consultative approach to understand client needs and present suitable solutions from the product portfolio.

4.     Strong Communication Skills:

Excellent communication, presentation, and interpersonal skills, with a focus on closing deals and achieving positive outcomes.

5.     Negotiation Skills: Ability to manage negotiations and close deals effectively, ensuring mutual benefit for both client and organization.

Behavioural Competencies:

·     Strong accountability and ownership of sales targets.

·     Ability to work collaboratively within a team and cross-functional teams.

·     Self-driven with an ability to motivate oneself and others.

·     A customer-centric approach to relationship management.

Knowledge and Skills Required:

·     Proficient in email communication and MS Office.

·     Strong time management skills and ability to prioritize tasks effectively.

·     Analytical skills to track sales performance and customer trends.

·     Experience in market research and identifying new opportunities for growth.

·     Basic understanding of CRM tools and sales management systems.

Business Development Associate JD

About Us

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best

learning opportunities. Today, Yocket is the largest community-driven online platform

for international education.

We specialize in premium counselling services for students with ambitions of

pursuing higher education abroad by connecting them to the best universities in the

world. We offer a comprehensive range of services, including expert counselling, test

preparation, visa assistance, and even loans to facilitate your educational journey.

Till date, we have helped more than 10,00,000 students across countries pursue

their higher education. Our students have secured admissions in all of the world's

top 100 global universities, including prestigious institutions such as Harvard

University, MIT, Stanford, University of Oxford, and Columbia University.

We've assisted over 5,700 students in obtaining loans securing more than INR 1,500

Crores, spanning across 15 countries, and have partnered with 12+ lenders like

HDFC, Avanse, Incred, Leap Finance, Union Bank, Axis, and Yes Bank.

At Yocket, we strive to help our employees find passion and purpose. Join us in

changing the way students make their decisions about education. If you wish to

create an impact and help students get the best education by taking our vision

ahead, we would love to have you on our team!

Job Description

Direct revenue generation through B2C sales.

Responsible for meeting and exceeding sales targets.

Building rapport with students and their parents to drive conversions.

Understanding student profiles to offer tailored solutions.

Open to making calls and following up from different lead sources.

Participating in virtual/physical events, seminars, and webinars.

Requirements

Fresher to maximum 5 years of experience in sales.

Proven ability to meet or exceed targets.

Bachelor's degree or equivalent experience.

Prior experience in target-based sales or revenue-focused roles is a plus.

Exceptional written and verbal communication skills.

Highly organized and detail-oriented.

Strong interpersonal and persuasion skills.

Experience in EdTech sales will be a strong advantage.

Familiarity with CRM tools is preferred.

Benefits

Medical Insurance for you and your family.

No-boss culture – We value ideas over hierarchy.

Access to a psychological counselor – Mental health support provided.

Job Role: Business Development Executive

• Exp: 1+ yr exp is preferable
• Salary: Upto 3LPA
• Timings: Monday to Friday Day shift sat sun fixed off
• Age below 30

About the Role:

➢ Achieving month's Sales Targets of enrolling students for BFSI courses.

➢ Mobilization of youth and graduates to ensure minimum expected enrolments in the programs.

➢ Conduct community mapping and profiling exercise to identify key stakeholders and NGOs to partner with us.

➢ Organize events/Sessions/workshop for communities with parents, underprivileged graduates, NGOs and other stakeholders to build awareness in the 

community.

➢ Conduct follow-ups on call with children, parents, NGOs and other stakeholders.

➢ Maintain the data of mobilization, planning, stakeholder forms, MOUs, Minutes of meetings, Individual meet forms, Photographs of Events, Community Events reports, NGO Profile forms.

Organised appointments, meetings, and follow-ups with Doctors, Distributors, hospital/healthcare staff

2. Coordinate day-to-day sales operations, including tracking inquiries, managing documentation, and maintaining customer databases.

3. Support the identification of new business opportunities by preparing preliminary information, product details, and relevant documents for the sales team.

4. Facilitate communication between the company and healthcare professionals such as doctors, nurses, pharmacists, technicians, and clinicians.

5. Prepare and maintain sales reports, performance summaries, and monthly/weekly MIS data.

6. Assist in preparing Tenders, quotations, proposals, agreements, and contracts for new and existing distributors.

7. Updating statutory compliances as required by the company time to time

8. Ensure timely follow-ups with clients, distributors, and internal departments to maintain smooth sales operations.

9. Work closely with the Purchase, Accounts, and Dispatch teams to ensure timely execution of order processing and delivery.

10. Support payment tracking, expense records, and documentation related to sales activities.

11. Maintain strong customer relationships through regular communication and service coordination

12. Any other work pertaining to purchase or commercial activities will be intimated time to time

Role – Telesales

Exp – 0 to 4years

Location – Malad

Job Summary

You will be responsible for driving sales of Flight, Hotel, and Holiday bookings by making outbound calls to travel agents, managing the entire sales cycle from lead generation and quoting to final payment follow-up.

Key Responsibilities

1. Outbound Sales & Lead Generation:

• Initiate outbound calls to travel agents to generate sales leads for company offerings (Flight, Hotel, & Holidays).
• Actively cold call business owners and utilize referrals, direct mail, email, and networking to develop a database of qualified leads.

1. Sales and Quoting:

• Listen to customer (travel agent) requirements and present product/service information appropriately to close the sale.
• Ensure that price quotes are sent promptly to all qualified leads.

1. Follow-up and Payment:

• Conduct timely follow-ups with travel agents after quotes have been sent.
• Manage payment follow-ups and ensure all payments are secured before the travel dates.

1. Client Relationship Management:

• Source and develop strong client relationships and referrals.
• Maintain the customer database by inputting customer profiles, updates, and preparing monthly reports.

1. Team & Knowledge:

• Attend all team meetings and actively share best practices with colleagues.
• Demonstrate or gain working knowledge of the travel industry (an added advantage).

Department: International Tele Sales

Target Markets: US, Canada, Australia

About the Role:

We are looking for dynamic and persuasive professionals to join our International Sales team as VIP Product Counsellors. This role involves connecting with international clients, understanding their requirements, and offering them tailored solutions for our premium products/services.

Key Responsibilities:

• Engage with potential customers from international markets (US/Canada/Australia) via phone calls.
• Explain product features and benefits in a clear and compelling manner.
• Build strong customer relationships to ensure high conversion rates.
• Follow up on leads and close sales effectively.
• Maintain accurate records of interactions and transactions in the CRM system.
• Adhere to company policies and deliver excellent customer service.

Requirements:

• Gender: Male candidates only (as per role requirement).
• Excellent communication skills in English.
• Prior experience in international sales or BPO voice process preferred.
• Willingness to work in night shifts.
• Goal-oriented with a customer-first mindset.
• Quick learner with a positive attitude.

Senior Software Developer will be responsible for the design, development, and implementation of software applications using primarily Microsoft technologies, such as .NET. The candidate will work as part of a software development team.

Technical Skill:

1. Excellent knowledge of Vb.Net, C#, .Net 3.0/4.0/4.5, ASP.Net, ADO.Net

2. Experience in developing web applications and web services in Microsoft Visual Studio

3. Good proficiency in CSS, HTML, AJAX, XML and Java Script

4. Experience in developing T-SQL queries, Stored Procedures, Triggers using SQL Server 2008/2012

Requirement:

Extensive experience in all stages of SDLC with strong coding, debugging and analytical skills.

Good communication and interpersonal skills.

Sound analytical and grasping skills to understand business/functional requirements.

Ability to work independently on assigned tasks and with peers and stakeholders.

Experience: Minimum 3+ years of relevant experience in Dot Net.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities
Build pixel-perfect, buttery smooth UIs across both mobile platforms.
Leverage native APIs for deep integrations with both platforms.
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
Maintain code and write automated tests to ensure the product is of the highest quality.
Transition existing React web apps to React Native.

Skills
Firm grasp of the JavaScript, TypeScript, ClojureScript language and its nuances, including ES6+ syntax Knowledge of functional or object-oriented programming
Ability to write well-documented, clean Javascript code
Rock-solid at working with third-party dependencies and debugging dependency conflicts
Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ
Understanding of REST APIs, the document request model, and offline storage
Experience with automated testing suites, like Jest or Mocha