2+ Root cause analysis Jobs in Hyderabad | Root cause analysis Job openings in Hyderabad
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Amazon Web Services (AWS)We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.
Key Responsibilities
- Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
- Manage Active Directory tasks: password resets, access/user management
- Install/configure laptops, desktops, printers, and software
- Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
- Support AWS CloudWatch alerts and basic Linux troubleshooting
- Handle patching, RCA, documentation, and SOP updates
- Manage tickets in ServiceNow/Jira and meet SLA timelines
- Support onboarding/offboarding and escalate complex issues to L2
Required Skills
- 2–3 years in IT Support / Helpdesk / Desktop Support
- Strong in Windows 10/11, Office 365, Active Directory
- Basic exposure to AWS / CloudWatch and Linux/Unix
- Familiarity with ServiceNow/Jira, ITIL/SLA processes
- Knowledge of SIP/VoIP basics is a plus
- Strong communication and troubleshooting skills
Job Title : Guidewire ClaimCenter Developer
Experience : 5+ Years
Location : Pune / Hyderabad / Bangalore
Notice Period : Immediate Joiners Only
Job Description :
We are seeking an experienced Guidewire ClaimCenter Developer with a strong background in both configuration and integration. The ideal candidate should possess excellent debugging and analytical skills, along with the ability to lead a team and communicate effectively with clients.
Mandatory Skills :
Guidewire ClaimCenter Development, Gosu Programming, Integration & Configuration (Guidewire), Debugging & Root Cause Analysis, Client Communication
Key Responsibilities :
- Develop and enhance functionalities within Guidewire ClaimCenter.
- Work on both configuration and integration aspects using Gosu.
- Perform root cause analysis within tight timelines to resolve incidents according to SLAs.
- Provide technical guidance and support to the development team.
- Interact and communicate clearly and precisely with clients and stakeholders.
- Ensure timely resolution of issues, maintaining system performance and stability.
Required Skills :
- Strong hands-on experience in Guidewire ClaimCenter development.
- Proficient in Gosu programming language and queries.
- Excellent debugging and analytical abilities.
- Ability to manage a small team and resolve technical queries.
- Strong communication skills to interact with clients professionally.
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