Business Development Executive

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

We are seeking an experienced Web Scraping Engineer to data extraction efforts for our enterprise clients. In this role, you will be tasked with creating and maintaining robust, large-scale scraping systems for gathering structured data.

Responsibilities:

Develop and optimize custom web scraping tools and workflows.

Integrate scraping systems with data storage solutions like SQL and NoSQL databases.

Troubleshoot and resolve scraping challenges, including CAPTCHAs, rate limiting, and IP blocking.

Provide technical guidance on scraping best practices and standards.

Skills Required:

Expert in Python and scraping libraries such as Scrapy and BeautifulSoup.

Deep understanding of web scraping techniques and challenges (CAPTCHAs, anti-bot measures).

Experience with cloud platforms (AWS, Google Cloud).

Strong background in databases and data storage systems (SQL, MongoDB).

Skill Name: ETL Automation Testing

Location: Bangalore, Chennai and Pune

Experience: 5+ Years

Required:

Experience in ETL Automation Testing

Strong experience in Pyspark.

We are seeking a Senior Software Engineer (.NET, HTML5, and CSS) to join our team.

Responsibilities:

• Full stack development of web applications including projects ranging between data tiers, server-side, APIs, and front-end.
• Solve moderate to complex problems with minimal guidance and support.
• Help guide the progress of projects and tickets through the use of TechDev’s project and task management systems.
• Participate in release planning, support the success of released projects.
• Propose architectural directions when involved in planning projects.
• Ensure documentation and communication needs for projects are satisfied.
• Provide research, prototyping, and product/library exploration as requested – helping the TechDev team choose the best fits for technology.
• Production of automated testing as needed (including unit tests and end-to-end testing).
• Monitor the quality and security of projects with the use of static code analysis tools such as SonarCube.
• Respond to, troubleshoot, and resolve defects and outages in WLT software. This includes being able to respond to emergencies quickly if needed.
• Mentor and provide guidance to other Developers, perform constructive code reviews.
• Learn continuously and stay up-to-date with trends, technologies and direction in the technology industry and help surface. recommendations for Tech Dev, its processes, and its projects.
• Understand and display WLT’s values.
• Other duties as assigned.

Requirements:

• Ability to produce responsive and mobile-first front-ends using modern best practices and frameworks.
• Proficiency in technologies including but not limited to:.NET, HTML5, CSS, JavaScript, Angular, Svelte, SQL and non-relational DBs.
• Ability to be pragmatic in decision-making
• Comfort with implementation and management of packages and libraries to enhance software products (eg. Tailwind, PrimeNG, and others).
• Ability to juggle multiple priorities and respond dynamically as priorities change.
• Demonstrate a passion for learning new technologies and staying current.
• Strong time management capability, ability to estimate project scopes accurately, and adhere to timelines.
• Understands the “Big Picture” and has an entrepreneur way of thinking.
• Detailed knowledge of various browser capabilities, technologies, and good web design practices.
• Comfortable both architecting and implementing solutions through a team.
• Understanding the fundamentals of behind a scalable application.
• Familiar with various design and architectural patterns.
• Fluent with modern DevOps patterns.
• Strong communication and collaboration skills.
• Ability to uphold WLT values.

Experience:

• 10+ years hands on experience building dynamic web application using:.NET C#, JavaScript, CSS, Web APIs
• Experience with JavaScript front end frameworks such as Angular or Svelte
• Strong mentoring and interpersonal skills are required
• Experience with working on an agile development team
• Good understanding of databases, tools and techniques used for object to relational mapping, experience in performance tuning. Experience in technologies such as Microsoft SQL Server, SQL Azure, Entity Framework, other ORMs, and non-relational data stores.
• Experience integrating off-the-shelf solutions, understand build vs. buy decisions
• Experience with Azure DevOps, GIT, and Visual Studio for task and source code management – including CI and GIT branching strategies
• Experience with Microsoft Azure or similar cloud platforms
• Proficient in object-oriented design and development. Knowledge of common architectural patterns, SOLID principals, OWASP top-ten, and industry accepted best practices.
• Experience with Education technology and Learning Managements Systems (LMSs) a plus

Education or Certification:

• Bachelor’s degree in computer science, software development or equivalent experience.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/1lunY?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Job Summary

Global Lancers is looking for an Android developer responsible for the development and maintenance of applications. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities and Duties

• Design, build, and maintain high performance, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs

Key Skills

Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes., Familiarity with RESTful APIs to connect Android applications to back-end services, Strong knowledge of Android UI design principles, patterns, and best practices, Experience with offline storage, threading, and performance tuning

Required Experience and Qualifications

• Exp- min 3 years
• Knowledge of the libraries available for common tasks
• Familiarity with cloud message APIs and push notifications
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git

• Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
• Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
• Participate in all aspects of testing, including functional, regression, load and system testing.
• Works collaboratively with development during all stages of projects to provide in-process testing results.
• Engage with scrum in an Agile team environment.
• Own the quality aspect within the scrum team and define and maintain the key quality metrics.
• Critical Competencies / Leadership Anchors
• Creates strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Qualifications

• B.E. with 3+ years of testing experience.
• Experience with Agile/Scrum methodologies and scrum processes.
• Experience developing automated and manual test plans.
• Experience with test automation tools preferably Selenium & Specflow
• Experience with API testing using Postman or Swagger or others
• Experience with SQL and databases basic knowledge
• Experience with object-oriented programming languages such as C#
• Experience with source-control management such as Git
• Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.

Desired

• Experience with Continuous Integration such as Jenkins.
• Experience with cloud-based technology and specifically the Azure Cloud.
• Ability to collaborate with DevOps to manage releases.

We are urgently looking Azure Data Factory Engineers with 3 to 7 years of overall experience, having good experience on Azure Data Factory and SSIS.

Requirements:

• Qualification: Engineering Graduate.
• Years of Experience: 2+ yrs of relevant experience on Azure Data Factory & SSIS.
• Strong understanding of ETL/ELT concepts.
• Hands on experience on Azure Data Factory.
• Exposure of Cloud technologies, standards, and platforms.
• Sound knowledge of ADF pipeline, configuration, parameters, variables, Integration services runtime (part of Data Factory).
• Strong Experience on SSIS.
• Sound knowledge of implementing slowly changing dimensions and transactional, fact less, snapshot fact tables.
• Azure Data Warehouse.
• Knowledge on Azure components especially file storage and Azure Sql, Blob storage and Data Lake Gen2 storage (just used as a file system on the blob).
• Azure Data Migration tool.
• Well versed with RDBMS systems like Sql server, DDL, DML scripts.
• Sound knowledge of T-SQL and stored procedures.
• Strong Query writing skills, Scheduling tools.
• Ensure quality deliverable and ability to extend work hours if required.
• Azure Certification: Preferred.
• Ability to understand Customer requirements and convert the requirements into technical specifications.
• Ability to understand the overall solution and design components to fit the overall solution.
• Ability to take technical decisions and support the decisions with justifications.
• Ability to work in Agile manner.
• Ability to work independently without much guidance.
• Self-Motivated, team player, results oriented, strong Time Management skills.
• Excellent written and verbal communication skills.
• Willing to travel to outside India (Short term as well as long term)