5+ Root cause analysis Jobs in India

Job description

Senior Project Owner (SPO) – Utility/Energy Division

Job Title: Senior Project Owner (SPO) - Utility & Energy Division Company: ARDEM Data Services

Location: Remote

Shift: 6:00 PM to 3:00 AM

About Us: ARDEM Data Services is part of a US-based global professional services company providing Business Process Automation and Business Process Outsourcing Services. We are seeking experienced Senior Project Owners (SPOs) specializing in Utility & Energy Sector projects. This role requires expertise in utility bill processing, energy data analysis, and workflow development to optimize operational efficiency.

Responsibilities and Duties:

Project Management:

 Manage and oversee multiple utility and energy sector projects concurrently, ensuring timely and budget-friendly execution.

 Serve as the main client liaison, ensuring clear communication and alignment on project expectations.

 Develop project plans, milestones, and performance metrics to track progress effectively.

Team Leadership:

 Lead and manage a team of process analysts handling utility data processing.

 Assign responsibilities based on expertise, ensuring efficient resource utilization.

 Conduct team huddles and performance reviews, providing feedback for improvement.

Quality Assurance:

 Act as a quality checker, ensuring utility bill data processing meets high accuracy standards.

 Implement quality control measures, including Root Cause Analysis (RCA) and Corrective Actions.

 Maintain HQC, DQC, and FQC checklists for project tracking and final quality control.

Process Improvement:

 Analyze utility data processing workflows and recommend efficiency improvements.

 Implement automation and best practices for utility billing and energy consumption data.

 Keep processing logs, work instructions, and process maps up to date.

Workflow Development:

 Design and develop workflow processes for utility bill audits and energy data reconciliation.

 Create training plans and ensure all team members are proficient in handling utility sector projects. Client Communication:

 Communicate effectively in English with utility and energy clients to clarify project requirements.

 Provide regular updates on progress, challenges, and resolution strategies.

Required Experience,

Skills, and Qualifications:

 Bachelor's degree (Preferred: BTech- Engineering background only))

 12 years of utility project management experience, with at least 7+ years in a leadershiprole

 Experience handling utility bill processing, energy data analysis, or sustainability reporting

 Ability to manage 15-20 projects with teams of 1-5 analysts or a single large project with30-50 analysts

 Expertise in utility bill formats, energy consumption analysis, and ESGreporting

 Strong understanding of data processing workflows, automation, and regulatory compliance

 Proficiency in developing Training Plans, Quality Plans, and Standard Operating Procedures (SOPs)

 Experience with Root Cause Analysis (RCA) and Corrective Action Plans (CAPs)

 Strong English communication skills, with the ability to present confidently in video calls and client meetings Technical Requirements:  Laptop or Desktop: Windows (i3/i5 or higher, 8GB RAM minimum)  Screen: 14 inches, Full HD (1920×1080)  Internet Speed: 100 Mbps or higher

Job Title : Guidewire ClaimCenter Developer

Experience : 5+ Years

Location : Pune / Hyderabad / Bangalore

Notice Period : Immediate Joiners Only

Job Description :

We are seeking an experienced Guidewire ClaimCenter Developer with a strong background in both configuration and integration. The ideal candidate should possess excellent debugging and analytical skills, along with the ability to lead a team and communicate effectively with clients.

Mandatory Skills :

Guidewire ClaimCenter Development, Gosu Programming, Integration & Configuration (Guidewire), Debugging & Root Cause Analysis, Client Communication

Key Responsibilities :

• Develop and enhance functionalities within Guidewire ClaimCenter.
• Work on both configuration and integration aspects using Gosu.
• Perform root cause analysis within tight timelines to resolve incidents according to SLAs.
• Provide technical guidance and support to the development team.
• Interact and communicate clearly and precisely with clients and stakeholders.
• Ensure timely resolution of issues, maintaining system performance and stability.

Required Skills :

• Strong hands-on experience in Guidewire ClaimCenter development.
• Proficient in Gosu programming language and queries.
• Excellent debugging and analytical abilities.
• Ability to manage a small team and resolve technical queries.
• Strong communication skills to interact with clients professionally.

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography