11+ Root cause analysis Jobs in India

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Location: Kandla / Gandhidham, Gujarat

Industry: Rice (Mandatory)

Employment Type: Full-time

Experience: 7–12 years

Relocation: Candidate must be willing to relocate to Gandhidham

About the Company

The company is a well-established organization in the rice processing and export sector, engaged in sourcing, milling, processing, and delivering high-quality rice products to domestic and international markets. With a strong focus on quality, compliance, and continuous improvement, the organization operates modern rice milling facilities and follows stringent food safety and quality standards.

Position Summary

The Quality Manager will be responsible for ensuring quality standards across the entire rice value chain, including procurement, processing, storage, polishing, sorting, packing, and dispatch. The role involves managing quality systems, supervising laboratory testing, ensuring regulatory compliance, and coordinating with internal teams and suppliers to deliver consistent product quality.

Key Responsibilities

Quality Control & Assurance

• Implement and monitor quality standards for raw, semi-processed, and finished rice
• Conduct quality checks for grain length, moisture, purity, color, foreign matter, broken percentage, and aroma
• Oversee grading, sorting, polishing, and packing operations
• Approve final batches before dispatch as per contract and market requirements

Laboratory & Testing Management

• Supervise laboratory testing and quality analysis
• Ensure calibration and maintenance of testing equipment
• Maintain accurate test documentation and reports

Supplier & Procurement Coordination

• Inspect incoming rice from suppliers and traders
• Evaluate and onboard suppliers based on quality parameters
• Coordinate with procurement to reject substandard material and improve sourcing quality

Process Improvement & Compliance

• Drive continuous improvement in milling, grading, and sorting processes
• Ensure compliance with FSSAI, ISO, HACCP, BRC, and export quality standards
• Lead and support internal and external quality audits
• Handle customer complaints and conduct root cause analysis

Team Leadership & Reporting

• Train production, sorting line, and lab teams on quality standards
• Prepare daily, weekly, and monthly quality performance reports

Qualifications & Experience

• Bachelor’s degree (required)
• 7–12 years of experience in rice mill operations or the rice export industry
• Strong knowledge of Basmati and Non-Basmati rice grades and processing standards
• Hands-on experience with color sorters, polishers, and graders (preferred)
• Understanding of milling parameters, moisture control, and storage practices

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Planning, organizing, and monitoring abilities
• Team leadership and training capability
• Knowledge of quality KPIs such as batch rejection rate, customer complaints, yield efficiency, and grain breakage

SENIOR INFORMATION SECURITY ENGINEER (DEVSECOPS)

Key Skills: Software Development Life Cycle (SDLC), CI/CD

About Company: Consumer Internet / E-Commerce

Company Size: Mid-Sized

Experience Required: 6 - 10 years

Working Days: 5 days/week

Office Location: Bengaluru [Karnataka]

Review Criteria:

Mandatory:

• Strong DevSecOps profile
• Must have 5+ years of hands-on experience in Information Security, with a primary focus on cloud security across AWS, Azure, and GCP environments.
• Must have strong practical experience working with Cloud Security Posture Management (CSPM) tools such as Prisma Cloud, Wiz, or Orca along with SIEM / IDS / IPS platforms
• Must have proven experience in securing Kubernetes and containerized environments including image security,runtime protection, RBAC, and network policies.
• Must have hands-on experience integrating security within CI/CD pipelines using tools such as Snyk, GitHub Advanced Security,or equivalent security scanning solutions.
• Must have solid understanding of core security domains including network security, encryption, identity and access management key management, and security governance including cloud-native security services like GuardDuty, Azure Security Center etc
• Must have practical experience with Application Security Testing tools including SAST, DAST, and SCA in real production environments
• Must have hands-on experience with security monitoring, incident response, alert investigation, root-cause analysis (RCA), and managing VAPT / penetration testing activities
• Must have experience securing infrastructure-as-code and cloud deployments using Terraform, CloudFormation, ARM, Docker, and Kubernetes
• B2B SaaS Product companies
• Must have working knowledge of globally recognized security frameworks and standards such as ISO 27001, NIST, and CIS with exposure to SOC2, GDPR, or HIPAA compliance environments

Preferred:

• Experience with DevSecOps automation, security-as-code, and policy-as-code implementations
• Exposure to threat intelligence platforms, cloud security monitoring, and proactive threat detection methodologies, including EDR / DLP or vulnerability management tools
• Must demonstrate strong ownership mindset, proactive security-first thinking, and ability to communicate risks in clear business language

Roles & Responsibilities:

We are looking for a Senior Information Security Engineer who can help protect our cloud infrastructure, applications, and data while enabling teams to move fast and build securely.

This role sits deep within our engineering ecosystem. You’ll embed security into how we design, build, deploy, and operate systems—working closely with Cloud, Platform, and Application Engineering teams. You’ll balance proactive security design with hands-on incident response, and help shape a strong, security-first culture across the organization.

If you enjoy solving real-world security problems, working close to systems and code, and influencing how teams build securely at scale, this role is for you.

What You’ll Do-

Cloud & Infrastructure Security:

• Design, implement, and operate cloud-native security controls across AWS, Azure, GCP, and Oracle.
• Strengthen IAM, network security, and cloud posture using services like GuardDuty, Azure Security Center and others.
• Partner with platform teams to secure VPCs, security groups, and cloud access patterns.

Application & DevSecOps Security:

• Embed security into the SDLC through threat modeling, secure code reviews, and security-by-design practices.
• Integrate SAST, DAST, and SCA tools into CI/CD pipelines.
• Secure infrastructure-as-code and containerized workloads using Terraform, CloudFormation, ARM, Docker, and Kubernetes.

Security Monitoring & Incident Response:

• Monitor security alerts and investigate potential threats across cloud and application layers.
• Lead or support incident response efforts, root-cause analysis, and corrective actions.
• Plan and execute VAPT and penetration testing engagements (internal and external), track remediation, and validate fixes.
• Conduct red teaming activities and tabletop exercises to test detection, response readiness, and cross-team coordination.
• Continuously improve detection, response, and testing maturity.

Security Tools & Platforms:

• Manage and optimize security tooling including firewalls, SIEM, EDR, DLP, IDS/IPS, CSPM, and vulnerability management platforms.
• Ensure tools are well-integrated, actionable, and aligned with operational needs.

Compliance, Governance & Awareness:

• Support compliance with industry standards and frameworks such as SOC2, HIPAA, ISO 27001, NIST, CIS, and GDPR.
• Promote secure engineering practices through training, documentation, and ongoing awareness programs.
• Act as a trusted security advisor to engineering and product teams.

Continuous Improvement:

• Stay ahead of emerging threats, cloud vulnerabilities, and evolving security best practices.
• Continuously raise the bar on a company's security posture through automation and process improvement.

Endpoint Security (Secondary Scope):

• Provide guidance on endpoint security tooling such as SentinelOne and Microsoft Defender when required.

Ideal Candidate:

• Strong hands-on experience in cloud security across AWS and Azure.
• Practical exposure to CSPM tools (e.g., Prisma Cloud, Wiz, Orca) and SIEM / IDS / IPS platforms.
• Experience securing containerized and Kubernetes-based environments.
• Familiarity with CI/CD security integrations (e.g., Snyk, GitHub Advanced Security, or similar).
• Solid understanding of network security, encryption, identity, and access management.
• Experience with application security testing tools (SAST, DAST, SCA).
• Working knowledge of security frameworks and standards such as ISO 27001, NIST, and CIS.
• Strong analytical, troubleshooting, and problem-solving skills.

Nice to Have:

• Experience with DevSecOps automation and security-as-code practices.
• Exposure to threat intelligence and cloud security monitoring solutions.
• Familiarity with incident response frameworks and forensic analysis.
• Security certifications such as CISSP, CISM, CCSP, or CompTIA Security+.

Perks, Benefits and Work Culture:

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.

Required Skills: Advanced AWS Infrastructure Expertise, CI/CD Pipeline Automation, Monitoring, Observability & Incident Management, Security, Networking & Risk Management, Infrastructure as Code & Scripting

Criteria:

• 5+ years of DevOps/SRE experience in cloud-native, product-based companies (B2C scale preferred)
• Strong hands-on AWS expertise across core and advanced services (EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, VPC, IAM, ELB/ALB, Route53)
• Proven experience designing high-availability, fault-tolerant cloud architectures for large-scale traffic
• Strong experience building & maintaining CI/CD pipelines (Jenkins mandatory; GitHub Actions/GitLab CI a plus)
• Prior experience running production-grade microservices deployments and automated rollout strategies (Blue/Green, Canary)
• Hands-on experience with monitoring & observability tools (Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.)
• Solid hands-on experience with MongoDB in production, including performance tuning, indexing & replication
• Strong scripting skills (Bash, Shell, Python) for automation
• Hands-on experience with IaC (Terraform, CloudFormation, or Ansible)
• Deep understanding of networking fundamentals (VPC, subnets, routing, NAT, security groups)
• Strong experience in incident management, root cause analysis & production firefighting

Description

Role Overview

Company is seeking an experienced Senior DevOps Engineer to design, build, and optimize cloud infrastructure on AWS, automate CI/CD pipelines, implement monitoring and security frameworks, and proactively identify scalability challenges. This role requires someone who has hands-on experience running infrastructure at B2C product scale, ideally in media/OTT or high-traffic applications.

 Key Responsibilities

1. Cloud Infrastructure — AWS (Primary Focus)

• Architect, deploy, and manage scalable infrastructure using AWS services such as EC2, ECS/EKS, Lambda, S3, CloudFront, RDS, ELB/ALB, VPC, IAM, Route53, etc.
• Optimize cloud cost, resource utilization, and performance across environments.
• Design high-availability, fault-tolerant systems for streaming workloads.

2. CI/CD Automation

• Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI.
• Automate deployments for microservices, mobile apps, and backend APIs.
• Implement blue/green and canary deployments for seamless production rollouts.

3. Observability & Monitoring

• Implement logging, metrics, and alerting using tools like Grafana, Prometheus, ELK, CloudWatch, New Relic, etc.
• Perform proactive performance analysis to minimize downtime and bottlenecks.
• Set up dashboards for real-time visibility into system health and user traffic spikes.

4. Security, Compliance & Risk Highlighting

• Conduct frequent risk assessments and identify vulnerabilities in:

  o Cloud architecture

  o Access policies (IAM)

  o Secrets & key management

  o Data flows & network exposure

• Implement security best practices including VPC isolation, WAF rules, firewall policies, and SSL/TLS management.

5. Scalability & Reliability Engineering

• Analyze traffic patterns for OTT-specific load variations (weekends, new releases, peak hours).
• Identify scalability gaps and propose solutions across:
•   o Microservices
•   o Caching layers
•   o CDN distribution (CloudFront)
•   o Database workloads
• Perform capacity planning and load testing to ensure readiness for 10x traffic growth.

6. Database & Storage Support

• Administer and optimize MongoDB for high-read/low-latency use cases.
• Design backup, recovery, and data replication strategies.
• Work closely with backend teams to tune query performance and indexing.

7. Automation & Infrastructure as Code

• Implement IaC using Terraform, CloudFormation, or Ansible.
• Automate repetitive infrastructure tasks to ensure consistency across environments.

Required Skills & Experience

Technical Must-Haves

• 5+ years of DevOps/SRE experience in cloud-native, product-based companies.
• Strong hands-on experience with AWS (core and advanced services).
• Expertise in Jenkins CI/CD pipelines.
• Solid background working with MongoDB in production environments.
• Good understanding of networking: VPCs, subnets, security groups, NAT, routing.
• Strong scripting experience (Bash, Python, Shell).
• Experience handling risk identification, root cause analysis, and incident management.

Nice to Have

• Experience with OTT, video streaming, media, or any content-heavy product environments.
• Familiarity with containers (Docker), orchestration (Kubernetes/EKS), and service mesh.
• Understanding of CDN, caching, and streaming pipelines.

Personality & Mindset

• Strong sense of ownership and urgency—DevOps is mission critical at OTT scale.
• Proactive problem solver with ability to think about long-term scalability.
• Comfortable working with cross-functional engineering teams.

Why Join company?

• Build and operate infrastructure powering millions of monthly users.

• Opportunity to shape DevOps culture and cloud architecture from the ground up.

• High-impact role in a fast-scaling Indian OTT product.

Education : ·  Bachelor's degree in Engineering (Electrical, Mechanical, Industrial).

Add. Qualifications :

·  Master's degree in Business Administration (MBA), Operations Management, or Quality Management preferred.

·  Certifications in Lean Six Sigma (Green Belt or Black Belt), PMP (Project Management Professional), or other recognized process improvement methodologies are highly desirable.

·  Certifications in Quality Management Systems (e.g., ISO 9001 Lead Auditor) or Information Security Management Systems (e.g., ISO 27001 Lead Implementer/Auditor) are a strong plus.

·  Relevant certifications in data center operations (e.g., CDCP, CDCS, DCOS) are beneficial.

Overall Experience:

·  15-20 years of extensive experience in operations management, process improvement, quality assurance, and compliance roles.

·  Minimum 5-7 years in a leadership or managerial role, demonstrating strong capabilities in driving operational excellence initiatives and managing compliance frameworks.

·  Proven track record of implementing continuous improvement methodologies and achieving measurable results in complex operational environments.

DC Specific Exp :

• Minimum 5-7 years of direct experience in leading or significantly contributing to operational excellence initiatives within the Data Center industry (hyperscale, colocation, or large enterprise data centers) in India.
• Demonstrated experience in applying and optimizing operational processes specific to data center infrastructure (e.g., power distribution, cooling systems, physical security, IT systems, BMS & allied systems).
• Proven experience in managing and successfully navigating compliance audits (e.g., ISO 27001, SOC 2, PCI DSS physical security aspects, Uptime Institute/ TIA-942 standards) within a data center context.
• Hands-on experience in leading critical incident management and Root Cause Analysis (RCA) processes for major outages or operational failures in a 24x7 mission-critical data center environment.
• Track record of driving measurable performance improvements related to data center uptime, energy efficiency (PUE reduction), and overall operational reliability.

Role Purpose:

The Operations Excellence & Compliance will be a pivotal leader responsible for driving continuous improvement, establishing best-in-class operational processes, and ensuring comprehensive compliance across all data center operations. This role focuses on optimizing efficiency, enhancing reliability, and standardizing operational practices to achieve peak performance and meet stringent Customer quality standards. The incumbent will champion a culture of excellence, data-driven decision-making, and robust governance within the Operations department, reporting directly to the Director - Operations Engineering.

Key Responsibilities:

Operational Process Design & Optimization:

• Lead the design, documentation, and continuous optimization of all critical operational processes across data center sites (e.g., MOPs, SOPs for maintenance, incident response, change management, capacity management).
• Implement and champion Lean Six Sigma methodologies or other continuous improvement frameworks to identify inefficiencies, reduce waste, and enhance operational workflows.
• Conduct regular process audits and performance reviews to ensure adherence to established procedures and identify areas for improvement.
• Drive initiatives to standardize operational practices across multiple data center campuses, ensuring consistency and best practice adoption.
• Collaborate with Engineering, IT Operations, and other departments to ensure seamless integration of processes and cross-functional efficiency.

Performance Monitoring & Analytics:

• Develop and implement comprehensive operational performance metrics and KPIs (e.g., Uptime, MTTR, MTBF, PUE, incident rates) for all data center operations.
• Establish and manage data collection, analysis, and reporting frameworks to provide insightful dashboards and performance trends to management.
• Lead Root Cause Analysis (RCA) and corrective/preventive action (CAPA) processes for significant operational incidents, ensuring lessons learned are integrated into processes.
• Utilize data analytics to identify operational bottlenecks, predict potential failures, and recommend proactive solutions to enhance reliability and efficiency.
• Facilitate regular operational review meetings to discuss performance, compliance status, and improvement initiatives.

Compliance & Governance Management:

• Ensure strict compliance with all relevant industry standards, certifications, and regulatory requirements applicable to data center operations (e.g., ISO 27001, SOC 2 Type 2, PCI DSS Physical Security, Uptime Institute/ TIA-942 standards).
• Develop, implement, and maintain a robust compliance framework and audit program for operational processes.
• Coordinate and facilitate internal and external audits (e.g., ISO, SOC, customer audits) related to operational processes, providing necessary documentation and support.
• Oversee the development and implementation of corrective action plans stemming from audit findings or compliance gaps.
• Conduct regular compliance training and awareness programs for operations personnel to foster a culture of adherence and accountability.

Key Deliverables:

Optimized & Standardized Processes:

• Comprehensive and up-to-date SOPs/MOPs/EOPs for all critical data center operational activities.
• Demonstrable reduction in operational inefficiencies and waste through process improvements.
• High level of process adherence across all data center sites.

Enhanced Operational Performance:

• Accurate and insightful operational performance dashboards and reports for key metrics.
• Measurable improvements in key operational KPIs (e.g., reduced MTTR, increased MTBF, optimized PUE).
• Effective Root Cause Analysis and CAPA implementation leading to reduced recurrence of incidents.

Robust Compliance Posture:

• Successful completion of all relevant operational certifications and audits with minimal non-conformities.
• Zero non-compliance penalties or significant regulatory breaches related to operations.
• A strong culture of compliance embedded within the operational teams.

Required Skills & Competencies:

Operations Excellence & Quality Management:

• Deep expertise in process analysis, design, and optimization methodologies (e.g., Lean, Six Sigma).
• Strong understanding of Quality Management Systems (QMS) and their application in operations.
• Proficiency in performance measurement, KPI development, and data analytics tools.
• Experience with Root Cause Analysis (RCA) frameworks (e.g., 5 Whys, Fishbone) and corrective/preventive actions (CAPA).

Data Center Operations & Compliance Knowledge:

• Solid understanding of data center critical infrastructure and IT operations from a process perspective.
• In-depth knowledge of industry standards and certifications relevant to data centers (e.g., Uptime Institute Tier, ISO 27001, SOC 2).
• Familiarity with relevant regulatory requirements (e.g., safety, environmental) applicable to data centers in India.
• Experience in audit management and responding to audit findings.

Leadership, Communication & Influence:

• Proven ability to lead cross-functional teams and influence stakeholders at all levels to adopt new processes and standards.
• Excellent written and verbal communication skills for documenting processes, preparing reports, and conducting training.
• Strong analytical and problem-solving skills with a meticulous attention to detail.
• Ability to drive change management effectively in a complex operational environment.

Internal and External Stakeholders

• Internal Stakeholders:
• Director - Operations Engineering (Direct Manager): For strategic alignment, performance review, and technical validation of operational processes.
• VP - Operations: For overall operational strategy, governance, and high-level performance reporting.
• DGM - Operations IT: For ensuring IT operational processes align with excellence and compliance standards.
• Campus Operations Teams: For process implementation, adherence, and feedback.
• Project Management & Engineering Teams: For integrating operational excellence into new builds and upgrades.
• Quality & Risk Management Teams: For enterprise-wide quality and risk alignment.
• Legal & Compliance Teams: For ensuring adherence to regulatory frameworks.
• Sales & Solutions Teams: For understanding customer audit requirements and demonstrating operational capabilities.
• External Stakeholders:
• Certification Bodies (e.g., ISO, Uptime Institute): For audits and maintenance of certifications.
• External Auditors (e.g., for SOC 2, PCI DSS): For independent verification of compliance.
• Customers: For demonstrating operational reliability, security, and quality during audits or due diligence.
• Regulatory Authorities: For compliance inspections related to safety and environment.
• Consultants: For specialized advice on process improvement or compliance matters.

Key Performance Indicators (KPIs):

The performance of the Ops Excellence & Compliance will be measured against a comprehensive set of KPIs, including but not limited to:

• Process Effectiveness & Efficiency KPIs:
• Process Adherence Rate: Percentage of operational tasks executed as per documented SOPs/MOPs.
• Process Cycle Time Reduction: Measurable reduction in time taken for key operational processes (e.g., incident resolution, change implementation).
• Internal Audit Findings (Process Gaps): Reduction in the number and severity of findings related to process non-adherence.
• Automation Implementation Rate: Percentage of identified manual processes automated.
• Operational Performance Improvement KPIs:
• Improvement in MTTR / MTBF: Measurable reduction in Mean Time To Repair and increase in Mean Time Between Failures.
• PUE Optimization: Contribution to the reduction of Power Usage Effectiveness.
• Incident Recurrence Rate: Reduction in the recurrence of critical operational incidents.
• KPI Achievement for Operations Teams: Contribution to the overall achievement of operational KPIs.

• Compliance & Governance KPIs:
• Audit Success Rate: Successful completion of all internal and external operational compliance audits (e.g., ISO, SOC, customer audits) with zero critical findings.
• Compliance with Regulations: Absence of penalties or non-compliance issues from regulatory bodies.
• Documentation Completeness & Accuracy: Up-to-date and accurate status of all operational process documents (SOPs, MOPs).
• Training & Awareness Metrics: Participation and effectiveness of compliance training programs.

About Us: The Next Generation of WealthTech  

We're Cambridge Wealth, an award-winning force in mutual fund distribution and Fintech. We're not just moving money; we're redefining wealth management for everyone from retail investors to ultra-HNIs (including the NRI segment). Our brand is synonymous with excellence, backed by accolades from the BSE and top Mutual Fund houses.

If you thrive on building high-performance, scalable systems that drive real-world financial impact, you'll feel right at home. Join us in Pune to build the future of finance.

[Learn more: www.cambridgewealth.in]

The Role: Engineering Meets Team Meets Customer

We're looking for an experienced, hands-on Tech Catalyst to accelerate our product innovation. This isn't just a coding job; it's a chance to blend deep backend expertise with product strategy. You will be the engine driving rapid, data-driven product experiments, leveraging AI and Machine Learning to create smart, personalized financial solutions. You'll lead by example, mentoring a small, dedicated team and ensuring technical excellence and rapid deployment in the high-stakes financial domain.

Key Impact Areas: Ship Fast, Break Ground  

1. Backend & AI/ML Innovation  

• Rapid Prototyping: Design and execute quick, iterative experiments to validate new features and market hypotheses, moving from concept to production in days, not months.
• AI-Powered Features: Build scalable Python-based backend services that integrate AI/ML models to enhance customer profiling, portfolio recommendation, and risk analysis.
• System Architecture: Own the performance, stability, and scalability of our core fintech platform, implementing best practices in modern backend development.

2. Product Leadership & Execution  

• Agile Catalyst: Drive and optimize Agile sprints, ensuring clear technical milestones, efficient resource allocation, backlog grooming and maintaining a laser focus on preventing scope creep.
• Mentorship & Management: Provide technical guidance and mentorship to a team of developers, fostering a culture of high performance, code quality, and continuous learning.
• Domain Alignment: Translate complex financial requirements and market insights into precise, actionable technical specifications and seamless user stories.
• Problem Solver: Proactively identify and resolve technical and process bottlenecks, acting as the ultimate problem solver for the engineering and product teams.

3. Financial Domain Expertise  

• High-Value Delivery: Apply deep knowledge of the mutual fund and broader fintech landscape to inform product decisions, ensuring our solutions are compliant, competitive, and truly valuable to our clients.
• Risk & Security: Proactively architect solutions with security and financial risk management baked in from the ground up, protecting client data and assets.

Your Tech Stack & Experience  

The Must-Haves  

• Mindset: A verifiable track record as a proactive First Principle Problem Solver with an intense Passion to Ship production-ready features frequently.
• Customer Empathy: Keeps the customer's experience in mind at all times.
• Team Leadership: Experience in leading, mentoring, or managing a small development team, driving technical excellence and project delivery.
• Systems Thinker: Diagnoses and solves problems by viewing the organization as an interconnected system to anticipate broad impacts and develop holistic, strategic solutions.
• Backend Powerhouse: 2+ years of professional experience with a strong focus on backend development.
• Python Guru: Expert proficiency in Python and related frameworks (e.g., Django, Flask) for building robust, scalable APIs and services.
• AI/ML Integration: Proven ability to leverage and integrate AI/ML models into production-level applications.
• Data Driven: Expert in SQL for complex data querying, analysis, and ETL processes.
• Financial Domain Acumen:Strong, demonstrable knowledge of financial products, especially mutual funds, wealth management, and key fintech metrics.

Nice-to-Haves  

• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Familiarity with Zoho Analytics, Zoho CRM and Zoho Deluge
• Familiarity with modern data analysis tools and visualization platforms (e.g., Mixpanel, Tableau, or custom dashboard tools).
• Understanding of Mutual Fund, AIF, PMS operations

Ready to Own the Backend and Shape Finance?  

This is where your code meets the capital market. If you’re a Fintech-savvy Python expert ready to lead a team and build a scalable platform in Pune, we want to talk.

Apply now to join our award-winning, forward-thinking team.

Our High-Velocity Hiring Process:  

• You Apply & Engage: Quick application and a few insightful questions. (5 min)
• Online Tech Challenge: Prove your tech mettle. (90 min)
• People Sync: A focused call to understand if there is cultural and value alignment. (30 min)
• Deep Dive Technical Interview: Discuss architecture and projects with our senior engineers. (1 hour)
• Founder's Vision Interview: Meet the leadership and discuss your impact. (1 hour)
• Offer & Onboarding: Reference and BGV check follow the successful offer.

What are you building right now that you're most proud of?

Description

Description:

Key Job Responsibilities:

• Implementation of Android Framework and Application (Java) – must

• Test tool development and unit testing

• Perform structured root-cause analysis on tuner defects and implement targeted fixes

• Implementation of Tuner component in Android HAL layer (C++) – good to have

• Implementation of Tuner Driver Library – AMFM/DAB/SDARS/HD (C++) – good to have

Key Performance Indicators:

• Strong coding skills in Java; C++ knowledge is an advantage

• Experience with RTOS and Android OS

• Strong problem-solving and analytical skills

• Proficiency in using Git

Mandatory Criteria:

• Looking for candidates who are based in Chennai and can join us immediately.

• Need candidate from Automotive and Manufacturing industries only.

• Candidate must have experience and Strong coding skills in Java.

• Candidate should have experience in Audio Source Management & Audio Source Routing

• Candidate should have experience in Device Drivers in Communication protocols (I2C, SPI, UART, CAN)

• Candidate should have Experience with RTOS and Android OS.

Job Title : Guidewire ClaimCenter Developer

Experience : 5+ Years

Location : Pune / Hyderabad / Bangalore

Notice Period : Immediate Joiners Only

Job Description :

We are seeking an experienced Guidewire ClaimCenter Developer with a strong background in both configuration and integration. The ideal candidate should possess excellent debugging and analytical skills, along with the ability to lead a team and communicate effectively with clients.

Mandatory Skills :

Guidewire ClaimCenter Development, Gosu Programming, Integration & Configuration (Guidewire), Debugging & Root Cause Analysis, Client Communication

Key Responsibilities :

• Develop and enhance functionalities within Guidewire ClaimCenter.
• Work on both configuration and integration aspects using Gosu.
• Perform root cause analysis within tight timelines to resolve incidents according to SLAs.
• Provide technical guidance and support to the development team.
• Interact and communicate clearly and precisely with clients and stakeholders.
• Ensure timely resolution of issues, maintaining system performance and stability.

Required Skills :

• Strong hands-on experience in Guidewire ClaimCenter development.
• Proficient in Gosu programming language and queries.
• Excellent debugging and analytical abilities.
• Ability to manage a small team and resolve technical queries.
• Strong communication skills to interact with clients professionally.

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

• Make sure customer queries are solved quickly with a high degree of satisfaction
• Handle customer complaints across email, phone, social media, and live chat
• Maintain and improve customer service SLA’s
• Look for ways to improve our service quality via root-cause analysis
• Help build a customer-centric company culture
• Collaborate closely with our teams

• Bachelor's Degree
• Excellent English writing and speaking skills
• Detail-oriented
• Active on social media
• Hindi, Marathi or Kannada language skills a plus
• A love of photography