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LeadershipPluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Job description – Sales & Partnerships
The goal of the role is to start and run the off-line Business Development function, to drive the company’s growth and brand presence. This is a new company function, giving you the opportunity to break new ground for the brand and be a driving force for the company’s success.
Responsibilities:
- Create and maintain a database of existing and new clients with complete details for e.g. City, Size bought, spending attributes, etc.
- Actively reaching out to existing customers.
- To provide great customer service by sending recommendations based on customer’s size, preference and design styles
- To build strong rapport with customers to achieve sales target
- Maintain continuous relationships with existing clients, at our Store, via what’s app and email
- Achieve monthly sales targets
- Dealing with customer complaints and suggesting solutions
- Taking full ownership from beginning to the end of the direct to customer sales partnership cycle.
- Build and keep long-term relationships with customers.
- Represent the company at exhibitions and events.
- Create and share performance & sales reports with the founder
- Analyzing sales date and patterns and adapting sales strategy
- Develop a deep understanding of the product USP’s and integrate them across various content avenues to increase sales.
- Come up with extraordinary Advert ideas that convert sales
- Drive revenue growth objectives
- Lead generation through new business and existing, retained clients.
- Develop, implement, and manage a thorough and consistent process with appropriate metrics for pipeline management?
- Be on top of relevant market trends, client needs, expectations and opportunities as well as shifts in the competitive landscape.
- Create new partnerships across India with offline stores based on brand positioning – more offline marketing?
- Conceive of and execute innovative partnership ideas. – marketing?
Ideal candidate
- 2+ years’ experience in Business Development, B2C Sales, Marketing or similar roles.
- A proven track record of winning new business to deliver growth.
- Possess a strong designer ladies fashion flare and passion
- Display a driven mentality and be able to tell us how you achieve your targets.
- A strong brand and product sensibility.
- Strong communication skills to build relationships with customers, a variety of partners and clients.
- A degree in Business, Sales, Marketing, or a related field
- A background in eCommerce, Luxury, Fashion or other creative industries is ideal
Fresher also welcome with good communication skill
Age = 18 years to 25 Years
Qualification = Graduates & Post Graduates
Shift time = 10 am to 7 pm ( 6 days Working )
Salary = 15 k to 18 k + attractive Invectives
Requirements
Excellent communication and interpersonal skills
Generate leads and qualify prospects
Build relationships with clients
Provide excellent customer service
Job Profile: Business Development Associate (BDA)
Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.
This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, and counsel the students on learning pedagogies and BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you exposure to the best of inside sales and direct sales. Please download BYJU’s Learning App to understand the magic of BYJU’s courses which have been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!
Applicant Trainee Program
Expectation from you: You will begin as an individual contributor, working in a team of go-getters to help spread Byju’s way of Learning in your city. You would be showcasing the unique features of Byju’s to students and parents in personalized sessions and will be responsible for mentoring and sales in your designated zone.
Preferred Skill Sets:
Have a keen interest and deep understanding of the Indian education sector.
Interested in mentoring and guiding students.
Having a knack for sales
Good interpersonal and presentation skills.
Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2022)
Based on your profile, we would like to shortlist you for an Interview with us after a brief interaction amongst the following profiles.
Business Development Associate - Center Sales Associate, Inside Sales Associate
Sector: Sales
Locations: Across India
Working Days:6 days work week (Saturday and Sunday Mandatory working)
CTC: Rs. 4.5 Lakhs - 5.5 Lakhs per annum + Rs. 3 Lakhs per annum as Incentive Pay (Post Training)
During the Training program: 4-6 weeks
How to proceed: You can also fill the following form
https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform
Important Steps:
- Please be available on your registered mobile number during the date chosen by you for the interview. (Please let us know if there are changes in this phone number.)
- Result declaration will be done within 7 working days
2. Calling and fixing meets with their heads/executives
3. Understanding user needs and creating deal structures
4. Pitching and selling proposals, closing deals
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)- Individual with 5+ years of experiences in developement
- Resolve technical issues raised by the team
- accountability of the product
- can handle deployment and releases
- should have .net core mvc and angular is good to have.
Our client is one of the big 4 global management consultancy companies that focuses on achieving outcomes par excellence, by working alongside its clients, who are ambitious change makers across industries, as one team and thus redefining the industries.
They serve across industries such as financial services, aviation, energy and natural resources, aerospace and defense, automotive, technology, retail, health care, etc. They provide consultancy services in various categories including but not limited to, cost transformation, business strategy, customer experience, manufacturing, supply chain, mergers & acquisitions, leadership and talent etc.
What you will do:
- Designing and executing the learning calendar
- Working with external vendors for learning and engagement activities
- Identifying appropriate facilitators for various interventions
- Building strong connects with internal stakeholders for enhanced buy-in on programs
- Co-creating relevant content with internal teams
- Collating relevant feedback from various trainings
- Independently managing and coordinating for learning events/boot camps
Desired Candidate Profile
What you need to have:- Graduate/Postgraduate with 2-4 years of relevant L&D experience in a diverse and multicultural work environment
- Strong interpersonal, communication (written and verbal) and problem-solving skills
- Excellent stakeholder management
- Ability to work as an integral member of a diverse team
- Strong organization skills
- Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
- Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc. located in the USA, UK, and India. we are looking for a dedicated HR Manager.
Key Responsibilities:
• Ability to handle and maintain confidential information.
• Fluency in social media, particularly in researching and recruiting candidates through channels such as LinkedIn and also through Job portals.
• Job candidate interviewing skills.
• Taking Care of joining formalities of the Employees.
• Preparing Appointment Letter.
• Issuing the Offer Letter and explain the salary details.
• Conducting orientation and Induction for the new joiners.
• Induction about the services of the organization.
• Attendance Leave Management.
• Preparing Confirmation Appraisal Letter.
• Employee Relationship, Handling Employee Grievance, Employee Engagement Activities like Arranging Picnics, Festive Parties, and Birthdays.
• Handling Exit Interview.
• End-user technology skills with HR software and platforms, such as HRIS or workforce management systems.
• Ability to build team morale and promote a corporate culture
Skills
Hiring, Human Resources Management, Benefits Administration, Performance Management, Communication Processes, Compensation, and Wage Structure, Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual Harassment, Organization
Must-Have Skills:
Strong Communication Skills, Presentation Skills, and Interpersonal Skills, Negotiation Skills, Convincing Skills.
Good To Have Skills:
Recruitment experience in Technology Company, Software Company, or SAAS domain.
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build careers of tomorrow.
• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech • upGrad is the official education partner for the Government of India - Startup India program
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning \
Role Summary
This role will primarily be responsible for envisioning, defining, and owning the execution of upGrad's product design strategy. As the strategic design leader, team coach, and customer champion you'll galvanize people to solve complex problems, developing strategies, and ensuring product designers have the space to create products that deliver enduring value. You will also lead change cross-functionally to drive better experiences and influence our company's product, operations, content, and data to unlock the unrealized wants of learners and coaches across new subjects and fields.
You’ll lead your team through the design process, help build a vision, and navigate ambiguity through partnering with research and enabling experimentation, all while mentoring, and growing a hardworking and capable design team.
You’ll run design critiques, host collaboration & brainstorming sessions, drive design execution excellence, identify areas of process efficiency, and promote a high-output and fast-paced design practice.
Roles & Responsibilities
- Work closely with your team and other designers in defining, designing, and iterating on product features across web and mobile platforms
- Get out of the Office and work with research to observe the impact of your work in the real world, and take that input back to your work as a designer to be constantly improving our products.
- Invest in design standards, documentation, and processes alongside your team members to further our design practice
- Shape product strategy and vision together with product managers and have a significant impact across all the product teams
- Bring consistency to all the platforms and products
- Drive and support cross-team initiatives that make the Design practice better at upGrad such as improving our hiring processes, expanding our community presence, interviewing potential new team members
- Work in the way that works for you and what you're designing, whether that's spending time sketching or jumping straight into pixels and code.
- Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator.
Skills Required::
- 7 years of Product Design experience with at least 2 years of experience leading product design teams
- Consistent track record of leading highly collaborative cross-functional teams thought ambiguity and deliver the best products possible to our customers are an experienced mentor and coachable to give and receive honest, thoughtful, and direct feedback that removes roadblocks encourages growth, and accelerates delivery
- Are intent on crafting psychologically optimistic spaces where your direct reports and your collaborators are confident in sharing their ideas, opinions, and reservations in order to get to the best customer-focused solution
- Experienced recruiting, hiring, and retaining multi-disciplinary design teams
- Ability to understand complex feature sets and their dependencies while being able to deliver a design strategy that accounts for capabilities and limitations of the product
- Methodology rich, including standard approaches for design deliverables including user journeys, research plans, mocks, prototypes, documentation, and quality checks
- Have the ability to communicate research findings and design decisions openly and confidently, regardless of the audience
- Have partnered with research teams or led research experiments to validate and inform product thinking
- Have a proven history of partnering with engineering in a continuous delivery environment
This opportunity is with 2 fantastic startups funded by prominent VC's
Leadership
Java
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