Social Media Manager

We are looking for a result-driven SEO Executive to be responsible for developing optimized web content. The SEO Executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and assisting with the maintenance of the website's architecture to ensure user friendliness. To be successful as an SEO Executive, you should have strong copywriting and analytical skills, knowledge of coding techniques, and a commitment to constantly improving on key skills. Ultimately, an SEO Executive should have outstanding knowledge of SEO, passion for the industry and time management skills. Should be aware of below activities.

• Proficient in On Page and Off page Optimization.
• Able to run Google Ad words Campaign.
• Online Marketing for various social Marketing Social Portals like-Facebook, Instagram, Twitter etc per the planned Campaign.
• Preference for those who can handle the content part on their own on website and social media portal.
• Planning of keywords and Campaign.
• Handling all aspects of SEO (Search Engine Optimization- On Page and Off Page SEO), SMO (Social Media Optimization), should be able to work on, plan and execute SEO white-hat tactics.
• Work with web developers and marketing teams to properly implement SEO best practices.
• WordPress content- Blog and article posting- Directories submission and link. This is accomplished through a combination of on-page and off-page techniques, including link-building, social media strategy, viral marketing, metadata sculpting, site speed optimization, content strategy, information architecture, and more.
• Should be able to work on on-Page, Off-Page, articles, link building and blogs to attract more traffic to the desired website.
• The creation of on-page, off-page, and local SEO strategies for clients in various industries.

Software Development QA Engineer (Automation and Manual)

Juntrax Solutions is a SF/Bengaluru-based company developing and innovating SaaS-based products. Currently working on developing a brand new product, so great opportunity to be part of product lifecycle development and core team.

Roles and Responsibilities

• Understand and update project requirements documents as necessary
• create & execute test cases
• Design, develop and execute automated test scripts for regression testing.
• Test, report, and manage defect pipeline and communicate with the team.
• Collaborate with the design and development team to provide input as it relates to the requirements
• Setup test automation frameworks for multiple application platforms like Web and Mobile. Manage and execute test scripts on these frameworks.
• Investigate customer problems referred by the technical support team.
• Able to build different test scenarios and validate acceptance test cases.
• Handle technical communications with stakeholders and team 

Skills

• Bachelor's in Computer Science, Engineering, and minimum 1-2 years of industry experience as a Software Development Test Engineer.
• Must have excellent verbal and written communication skills.
• Testing materials like test cases, plans, test strategies, bug reports created should be easy to read and comprehend.
• Must efficiently manage multiple tasks, have high productivity, time management skills
• You should be able to upgrade your technical skills with the changing technologies.
• Able to work independently and take ownership of the product testing role
• should have a product mindset and spirit to work in an early-stage start-up.
• Should have previously set up an automation framework.

Other

• Must be able to work in Bangalore.
• Salary based on qualifications and experience.
• Excellent growth opportunity

Job Description: Full Stack Developer Company: Arroz Technology Private Limited CTC: 5 LPA

Location : Bangalore (Onsite)

Responsibilities:

- Design and develop scalable and high-performance web applications using the

MERN (MongoDB, Express.js, React.js, Node.js) stack.

- Collaborate with cross-functional teams to gather requirements and translate them into high-level designs.

- Write clean, reusable, and well-structured code following industry best practices and coding standards.

- Mentor and guide junior developers, providing technical expertise and promoting Professional growth.

- Conduct code reviews and provide constructive feedback to ensure code quality and adherence to standards.

- Collaborate with frontend and backend developers to integrate components and ensure smooth data flow.

- Work with UI/UX designers to implement responsive and user-friendly interfaces.

- Stay updated with the latest trends and advancements in full-stack development technologies.

- Work in a 10 AM to 6 PM, six-day office role, maintaining regular attendance and punctuality.

Required Skills and Qualifications:

-Strong proficiency in MERN (MongoDB, Express.js, React.js, Node.js) stack development.

-Experience with Redux or similar state management libraries.

-Solid understanding of front-end technologies such as HTML, CSS, and JavaScript.

-Proficiency in RESTful API development and integration.

-Familiarity with version control systems like Git and agile development methodologies.

-Good problem-solving and debugging skills.

-Excellent communication and teamwork abilities.

-Bachelor's degree in Computer Science or a related field (preferred).

Join Arroz Technology Private Limited as a Full Stack Developer and contribute to the development of cutting-edge web applications. This role offers competitive compensation and growth opportunities within a dynamic work environment. 

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Infovenz is looking for a full stack web application developer who possess strong knowledge in web application development and a passion to build innovative enterprise applications using PHP framework technologies preferably in CodeIgniter and Laravel. You will create new applications from scratch, enhance existing systems and provide user support. You will be a part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, through developing, testing and launching.

Infovenz offers strong learning platform and leadership opportunities to our software developers. Infovenzians will be rewarded and may get opportunity to be transferred to our overseas clients and be a part of their local team.

• Write a clean, secured and high standard PHP code.
• Work with clients to understand and analyze the requirements and implement the functionalities accordingly.
• Manage and deliver the projects from conceptualization, visualization to technology, mapping and final execution.
• Handle complicated programming logics and deliver quality work within the time-line
• Optimize back-end code, database queries and functions through Code Review and Project Review Sessions.
• Create APIs and interlink with backend systems
• Perform rigorous Unit and Integration testing and ensure the system is bug free.
• Follow the organization best practices and adhere to coding standards in all phases of the development lifecycle
• Improve the technical competence of the team through training & development (Team Lead)
• Provide accurate estimates for deliverables and be committed to the deadlines through follow-up of tasks with team members (Team Lead)
• Passionate to learn new skills and able to adapt to latest technologies quickly.

Job Requirements

• Minimum 2 years of work experience in handling business web applications.
• Candidates with higher experience and relevant skills will be considered for lead roles
• Strong knowledge in PHP frameworks such as CodeIgniter (CI) or Laravel
• Strong knowledge in HTML, CSS, JavaScript, JQuery, Ajax, JSON and responsive design
• Having knowledge in NodeJS, Angular, ReactJS and other technologies is advantageous but not mandatory.
• Good knowledge in SQL programming and writing store procedures.
• Prior knowledge or able to quickly adapt to MS SQL Server
• Able to contribute as a team member and individually.
• Good knowledge of version control tools (Bit Bucket or GIT) and coding standards
• Having knowledge in system design and architect is a plus.
• Knowledge in RESTFUL web API services
• Excellent troubleshooting, interpersonal and communication skills
• Experienced or interest to learn other programming languages (eg. .Net) or other technologies (Mobile Programming) is an added advantage.

• Willing to stretch from regular work hours if needed to meet the project time line.
• Degree in Computer Science, Engineering or a related field

CTC: Competitive package will be offered based on experience, knowledge and track records

Working Days:  5 Days work week

Location: Preferably Trichy but open to any location within Tamil Nadu and Bangalore.

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.