Social Media Manager

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Responsibilities

• Industry and prospective customer research for generating new Leads.
• Maintain lead data in Google Sheets and CRM and ensure they are updated.
• Manage the Inside Sales Campaign process, including research, outreach (email and Linkedin), and follow-ups on positive responses.
• Help with coordination, scheduling, and pre-call research for prospect calls.
• Work with sales tools like Reply.io, Zoho, Crunchbase, etc., and email verification platforms that the organization follows as part of the process.
• Work on the creation of campaign messaging and suggest improvements when needed. 
• Assist the team in analysing and exploring improvements to the sales process.
• Ensure all active leads and opportunities details are present in the CRM and update them regularly.
• Ensure relevant reports are generated on an ongoing basis and with high accuracy.
• Knowledge of B2B markets in North America, Canada, Europe, and APAC.
• Knowledge to use LinkedIn sales navigator and LinkedIn Premium to find B2B contacts.

Skills required

• Inside Sales experience within a technology industry is required.
• Strong business communication skills - verbal and written.
• Someone who is not afraid of putting in the work to make a difference.
• Should know CRM and Sales & Marketing automation software.
• Excellent knowledge of working MS Excel / Google Sheets and MS Word / Google Docs
• Working collaboratively in a team environment and should work independently.
• Developing and maintaining strong relationships.
• Self-starter who can work in a highly demanding environment.
• Ability to multitask on projects and commitments.
• Must have a strong inner drive and self-discipline.
• 
  

Hi All,

Job Description:

As a Java Developer, you will be responsible for developing and maintaining high performance, scalable, and secure applications. We are seeking a skilled and motivated Java Developer with experience in the Spring Framework to join our dynamic team. This is a remote/work-from-home position, offering you the flexibility to work from anywhere.

Location : Remote / WFH

Salary : Good Hike on Current

Key Responsibilities:

• Design, develop, and maintain Java-based applications using the Spring Framework.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and efficient code.
• Ensure the performance, quality, and responsiveness of applications.
• Troubleshoot and debug issues to optimize application performance.
• Participate in code reviews to maintain high coding standards and best practices.
• Work with RESTful APIs and integrate third-party services.
• Contribute to all phases of the software development lifecycle, including requirements
• Gathering, design, implementation, testing, and deployment.

Key Requirements:

• 2 to 5+ years of experience in Java development.
• Strong experience with the Spring Framework (Spring Boot, Spring MVC, Spring Data, etc.).
• Proficiency in building RESTful APIs and web services.
• Solid understanding of object-oriented programming and design patterns.
• Experience with relational databases like MySQL, PostgreSQL, or Oracle.
• Familiarity with version control systems, particularly Git.
• Knowledge of front-end technologies such as HTML, CSS, and JavaScript is a plus.
• Ability to work independently and as part of a remote team.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

Preferred Qualifications:

• Experience with cloud platforms like AWS, Azure, or Google Cloud.
• Familiarity with microservices architecture.
• Knowledge of containerization tools such as Docker.
• Understanding of Agile/Scrum methodologies.

Benefits:

• Work-from-home/remote opportunities.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.

Responsibilities:

1. Develop and maintain web applications using React.js and Laravel.
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Write clean, maintainable, and efficient code.
4. Build reusable components and front-end libraries for future use.
5. Optimize applications for maximum speed and scalability.
6. Implement security and data protection features.
7. Collaborate with other team members and stakeholders to deliver high-quality software solutions.

Requirements:

1. Proven experience as a React.js and Laravel Developer.
2. In-depth knowledge of JavaScript, React.js, and Laravel.
3. Familiarity with RESTful APIs and modern front-end build pipelines and tools.
4. Experience with state management libraries such as Redux.
5. Solid understanding of the full web development process, from design to deployment.
6. Knowledge of version control (e.g., Git).
7. Strong problem-solving and communication skills.
8. Ability to work independently and as part of a team.
9. Bachelor's degree in Computer Science or a related field (preferred).

Nice to Have:

1. Experience with other front-end libraries/frameworks (Vue.js, Angular, etc.).
2. Knowledge of serverless architecture.
3. Experience with database systems (MySQL, PostgreSQL, MongoDB, etc.).
4. Familiarity with Docker and containerization.

• Identify and prospect new business opportunities and generate sales leads

• Contact potential clients and promote the company's products and services

• Build and maintain strong relationships with exhibitors and sponsors

• Conduct market research and keep up-to-date with industry trends and developments

• Develop customized proposals and presentations for potential clients

• Negotiate contracts and close deals with clients

• Meet and exceed sales targets on a regular basis

• Attend industry events and exhibitions to network and build relationships

• Collaborate with other team members to ensure the smooth running of exhibitions

Position Name: Software Developer

Required Experience: 3+ Years

Number of positions: 4

Qualifications: Master’s or Bachelor s degree in Engineering, Computer Science, or equivalent (BE/BTech or MS in Computer Science).

Key Skills: Python, Django, Ngnix, Linux, Sanic, Pandas, Numpy, Snowflake, SciPy, Data Visualization, RedShift, BigData, Charting

Compensation - As per industry standards.

Joining - Immediate joining is preferrable.

Required Skills:

• Strong Experience in Python and web frameworks like Django, Tornado and/or Flask
• Experience in data analytics using standard python libraries using Pandas, NumPy, MatPlotLib
• Conversant in implementing charts using charting libraries like Highcharts, d3.js, c3.js, dc.js and data Visualization tools like Plotly, GGPlot
• Handling and using large databases and Datawarehouse technologies like MongoDB, MySQL, BigData, Snowflake, Redshift.
• Experience in building APIs, Multi-threading for tasks on Linux platform
• Exposure to finance and capital markets will be added advantage. 
• Strong understanding of software design principles, algorithms, data structures, design patterns, and multithreading concepts.
• Worked on building highly-available distributed systems on cloud infrastructure or have had exposure to architectural pattern of a large, high-scale web application.
• Strong understanding of software design principles, algorithms, data structures, design patterns, and multithreading concepts.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

Company Description:

Reval Analytical Services is a fully-owned subsidiary of Virtua Research Inc. US. It is a financial services technology company focused on consensus analytics, peer analytics and Web-enabled information delivery. The Company’s unique combination of investment research experience, modeling expertise, and software development capabilities enables it to provide industry-leading financial research tools and services for investors, analysts, and corporate management.

Website: http://www.virtuaresearch.com" target="_blank">www.virtuaresearch.com