6+ Records Management Jobs in India
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Job Description
Experience: Fresher or (0-1 year)
Shift: 3pm to 12am and 6pm to 3am.
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Job Title: Process Associate (CA) |
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Function: Accounting |
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Reports To: Accounting Manager |
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Position Overview: The role will apply principles of accounting to analyze financial information and prepare financial reports utilizing GAAP. May function as an accounting liaison, participate in accounting projects and provide direction to less experienced accounting staff. |
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Accountabilities |
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• Prepares income and balance sheet statements, and various other accounting statements and financial reports |
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• Analyses complex financial reports and records, making recommendations relative to reserves, assets, and expenditures |
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• Reviews and verifies the accuracy of journal entries and accounting records |
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• Reviews balance sheet reconciliations and proposes adjusting entries as necessary |
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Responsibilities |
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• Completes month-end close activities, including but not limited to journal entries, accruals, and accounting for payroll |
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• Reconciles complex bank statements and records related entries |
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• Prepares and maintains balance sheet reconciliations and supporting schedules |
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• Assists in preparation of periodic, quarterly, and annual financial statements |
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• Researches and respond to questions from Operations Managers |
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• Participates in external audit as necessary by preparing required schedules and supplemental information, and responding to inquiries of external auditors |
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• Assists in various special projects as needed |
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• Other duties as assigned |
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Interdependencies |
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This person will work closely with counterparts in areas such as accounting, financial planning and analysis, tax, legal, operations, and other key analysts and managers throughout the company. |
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Competencies |
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· Extremely detail-oriented, analytical, quick learner and ability to work independently |
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· Ability to handle multiple priorities in a time-sensitive and dynamic environment |
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· Excellent communication skills to all levels of the organization |
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· Proficiency with MS Office |
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· High level of accuracy and attention to details |
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Qualifications & Requirements |
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· Bachelor’s degree in accounting+ Qualified CA (mandatory) 1. Good knowledge of GAAP, Accounting Standards, 2. Good communication skills - oral, written 3. Ability to work in a team. 4. Take ownership of the work 5. Work in stretched time, if required, sometimes 6. Abide by values - respect, care, share. 7. Urge to know. |
Skills
CA Accounting, GAAP
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
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- Handling basic bookkeeping tasks.
- Filing and retrieving corporate records, documents, and reports.
- Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
- Helping prepare for meetings.
- Accurately recording minutes from meetings.
- Greeting visitors and deciding if they should be able to meet with executives.
- Using various software, including word processing, spreadsheets, databases, and presentation software.
- Making travel arrangements for executives.
- Performing office duties that include ordering supplies and managing a records database.
- Opening, sorting and distributing incoming faxes, packages, emails, and other correspondence.
What you need to have:
- Proven experience as an executive assistant or other relevant administrative support experience.
- In-depth understanding of the entire MS Office suite.
- University Graduate or Post Graduate.
- Ability to organize a daily workload by priorities.
- Must be able to meet deadlines in a fast-paced quickly changing environment.
- A proactive approach to problem-solving with strong decision-making skills.
- Professional level verbal and written communications skills.
- Managing internal communication & business correspondence from the MD desk.
- Calendar Management: Ensuring prompt and effective follow up on all Internal and external meetings based on calendar information, managing last minute changing schedules.
- Making all travel arrangements (domestic & international) and coordinating for logistics like visa, transport, hotels etc.
- Coordinating board meetings, meetings with foreign delegates, senior leadership teams etc.
- Preparing minutes of the meetings, reports & presentations.
- Maintaining the current filing and database system, and looking for ways to improve current systems.
- Contribution in event planning.
- Processing expense reports of MD on monthly basis.
- Assisting in capturing market intelligence & monitor customer activities.
- Formatting information for internal and external communication – memos, emails, presentations, reports.
- Managing the social media channels/ profiles of the senior stakeholders/ director.
- Prior Experience in working with leadership roles is a must.
- Superior ability to build relationships with senior leaders, and work across businesses.
- Ability to handle confidential information with tact and diplomacy.
- Be aware of the CEO's agenda fully and anticipate and support his business and life needs.
- Should have strong experience in making travel arrangements and calendar management.
- Spontaneous in response and flexible in taking calls.
- Outstanding organizational and time management skills
- Having excellent verbal and written communication.
- Should be a pro at excel and PPT.
- Should be willing to work for six days a week
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- Working with individuals, families or groups
- Keeping confidential records
- Building a relationship of trust and respect with clients
- Listening to clients' concerns, empathizing with them, and helping them to see things more clearly or in a different way
What you need to have:
- Effective oral and written communication skills
- Candidates who have already worked in any customer support role will have an edge
- Candidates should have a good command over email communication
- Professional people who believe in end to end resolution of all the queries can apply
Leadership
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