11+ Records Management Jobs in Ahmedabad | Records Management Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Job Responsibility:

* Coordinate with CSMs to complete Pilot sales tracker, QBR Decks, End of pilot Decks

*Monitor Daily Sales volume and alert CSMs of Locations with Low volume counts

*Collaborate with other teammates to extract data figures, data entry (Google Sheets & Google Slides), and monitor key performance indicators (KPIs) to determine business initiatives’ success

*Helping in Minor Integration Changes

*Helping with Tickets and giving support when required

* Basic product knowledge of the software to assist with non-client facing action items 

* Good communication skill preferred           

Elightwalk is looking for a Content Writer to join our team.

Location: Ahmedabad

Experience: (1-2 Years)

Requirements:

• At least a year of experience in copywriting and content writing. Must have relevant experience in the IT industry and relevant technical knowledge.
• Knowledge and understanding of communicating with the audience and creating brand identity.
• Should be able to create content for blog posts, social media posts, online descriptions, user manuals, etc., for in-house as well as customer needs.
• Fluent in English with proper soft skills and marketing psychology.
• Coming up with new ideas to create content that can connect with the audience, coming up with topics/subjects.
• Must have a passion for marketing and can also lead digital campaigns when given responsibilities.
• Should have a basic understanding of Content planning, scheduling, SEO, SMO, graphic content, and how they all play together.

Benefits:-

• 5 Working Days a Week
• Training Sessions & Monthly Events
• Hybrid Working
• Employee First Policy
• Dedicated Pantry Area
• Unparalleled Career Growth Opportunity
• Birthday & Work Anniversary Celebration
• Flexible Timings

Kindly share your resume at you can directly apply on our website https://www.elightwalk.com/career

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

* we're Hiring SEO Executive*

Hands-on knowledge of On-page and Off-page SEO tools & tactics|knowledge of Keyword Planner | Seeking the role of SEO Executive | In-depth understanding of key social media platforms, extensive experience in developing social media strategies for brand awareness | Major skills include SMO, PPC, etc.

We're looking for SEO Executive with 0-3 years of experience and who can handle multiple SEO projects.

Reqirements –

*Conduct keyword research to identify relevant and high-traffic search terms.

*Optimize on-page elements such as meta tags, headers, and content for SEO.

*Develop and implement off-page SEO strategies, including link building and outreach.

*Monitor website performance using SEO tools and analytics platforms.

*Create and maintain SEO reports, tracking key performance indicators (KPIs).

*Stay up-to-date with industry trends and search engine algorithm updates.

*Perform website audits and recommend technical SEO improvements.

*Troubleshoot and resolve SEO-related issues that affect rankings and traffic.

Qualifications:

*Proven experience as an SEO Specialist or similar role.

*In-depth knowledge of search engine algorithms and ranking factors.

*Proficiency in SEO tools such as Google Analytics, Google Search Console, and SEO software.

*Strong analytical and problem-solving skills.

*Excellent communication and collaboration abilities.

*Familiarity with HTML, CSS, and website development principles.

*Ability to adapt to evolving SEO trends and algorithms.

*Certification in SEO or digital marketing (optional but beneficial).

Job Type - Full time

Location - Ahmedabad

Position: IOS Developer
 

Overview:

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Role Category: Software Development

Responsibilities

• Hands-on developer who can breakdown a large/complex problem, quickly

derive an efficient design, document and implement the core framework.

• Demonstrated appreciation for code performance, scalability, and extensibility.

• Understands big picture/business cases behind individual requirements and attempts to

offer lower cost solutions.

• Oversees requirement, project planning, design reviews, and feature

implementation.

• Develop and maintain effective automated unit test coverage of new and existing code.

• Write quality, testable, maintainable, and well-documented code.

Qualification:

•Ready to relocate to Ahmedabad, Gujarat

•Solid understanding of object-oriented programming (OOP).

•Web API and MVC Framework.

•C# with .NET or .NET Core.

•Good MS SQL experience and database development using T-SQL.

•Familiarity with common developer tools GIT, SVN, or TFS.

• JavaScript frameworks such as jQuery / Angular framework / React js.

•Excellent written and verbal communication skills in English.

Key Skills

• Angular

• MVC Framework

• CSS

• .Net

• JavaScript

• HTML

• JavaScript Framework

Perks and Benefits

• Rewards and Recognition.

• Flexible working hours.

• Exposure to international market

Experience : 0 to 3 years

Qualification: BCA,MCA,MSC IT

Location: Ahmedabad

Roles & Responsibility:

Able to perform PHP web frameworks (such as Laravel, Codeigniter,Yii, depending on your technology stack)
Understanding the fully synchronous behavior of PHP
Able to do MVC design patterns
Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Knowledge of object-oriented PHP programming
To accessibility and security compliance (Depending on the specific project)
Strong knowledge of the common PHP or web server exploits and their solutions
Familiarity with limitations of PHP as a platform and its workarounds
Creating database schemas that represent and support business processes
Familiarity with databases and their declarative query languages
Proficient understanding of code versioning tools, such as Gi

Required Skills:

English communication – Oral & Written

Work in a project-based capacity as a part of the team or as an individual.

Good knowledge of relational databases.

Ready to learn and work in new technologies as and when the requirement comes.

Perks and Benefits:

Office Hours: 5 days a week with 1st and 3rd Sat working. Office timings - 10 am to 7 pm.

Increment: yearly based on performance

Small and friendly Team Culture with high exposure to learning in different domains.

ABOUT THE ROLE

Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.

WHY SHOULD YOU JOIN TOPPR

• Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
• Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
• Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
• As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
• Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
• Toppr’s journey, mission, values, future outlook, and footprint across India.
• Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
• Carry out at least 3 counseling sessions/day with students and their parents at their homes.
• Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
• Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
• Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
• MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
• 2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
• Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
• Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
• Empathy: Ability to approach any situation with patience and natural empathy.
• Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
• Communication: Excellent communication skills in English and/or the regional language.
• Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.

HOW YOU’LL RAMP

In First Week…

By Day 30…

By Day 90…

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

ABOUT TOPPR

Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

Requirements

• Laptop
• Two wheeler
• Android device

Benefits

• Unlimited Incentived & Other Allowances