11+ Records Management Jobs in Ahmedabad | Records Management Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Candidate should have experience in IT or Cyber Security Solutions Sales in India.

Key Responsibilities:

• Client Engagement & Retention:
• Regularly travel to meet with key accounts, build trust, and strengthen relationships.
• Serve as the primary point of contact for strategic clients.
• Resolve client issues promptly and effectively to maintain satisfaction and loyalty.
• Revenue Growth:
• Meet or exceed sales targets through strategic account management and upselling.
• Develop and execute plans to grow existing accounts and penetrate new verticals.
• Analyze account performance and identify new revenue streams.
• Business Development:
• Identify new sales opportunities through cold visits, networking, and referrals.
• Conduct market research to understand customer needs and industry trends.
• Collaborate with marketing and product teams to align strategies and drive campaigns.
• Reporting & Forecasting:
• Maintain accurate CRM records and provide weekly/monthly sales reports.
• Forecast sales pipeline and contribute to revenue planning.
• Team Collaboration:
• Work cross-functionally with operations, customer success, and product teams.
• Provide feedback to internal teams for continuous improvement of offerings.

Our Requirement

• Hands on experience in developing test codes using Python and Pytest frameworks for a minimum of 3 years
• Experience in writing test cases for embedded software for a minimum of 1 years
• Experience with Agile Software Workflows such as Scrum
• Experience with Git, Jira and Confluence
• Should be an expert in Python
• Hand on experience with OOPS
• Strong communication skills
• Hands-on experience in API testing & developing automation test script for mobile or tablet devices using Appium
• Ability to identify new testing techniques and tools
• Excellent problem-solving skills
• Excellent team player and exhibit a positive attitude
• Strong collaboration, oral and written skills

Preferred Skills:

• Strong understanding of Bluethooth, BLE, understanding of WiFi (802.11a/b/g/n)
• Ability to propose new ideas on how to improve customer satisfaction and quality of product
• Ability to carefully examine requirements and specifications to anticipate quality issues and provide timely feedback when specifications are incomplete or inaccurate
• Experience testing Firmware is plus
• Develop and implement unit and integration test cases and scripts for embedded firmware

• Required Educational Qualifications: Minimum B.E/B.Tech with 60% in academics.
• Min. Experience Required: 8 years.
• Should be able to join immediately or within 15 days

Role: Senior Software Test Engineer

Max Budget:-21 LPA  

Are you strong in code-driven test automation?

Do people come to you seeking advice on how to make testing more efficient?

As a part of multiple, small product teams practicing Agile, you will do it all: develop test strategies, test

new products, and code automated and performance tests that push our products to their limits!

Responsibilities:

• Analyze product specs, decompose complicated software systems, and design strategies to test

these systems.

• Work as an Agile team member participating in backlog grooming, sprint planning and task

estimation.

• Devise automation test strategies, expand and maintain test automation for the applications you

support.

• Represent Test Engineering in any technical discussion, decision and design involved during

product development.

• Drive adoption of new test strategies and tools you are passionate about.

• Mentor and guide others on the team.

Required experience:

• 6+ years of experience in Software Testing.

• 4+ years of automation experience testing Web, Mobile applications using Java.

• Solid experience testing and automating REST services.

• Extensive experience using SQL databases

• Experience with Git, Jenkins & Maven

• Passion for finding problems with software, figuring out solutions, and helping ensure they never

happen again.

• Strong written and verbal communication skills.

• Strong knowledge of QA methodologies, tools, and processes.

• Bright, motivated, and intellectually curious (you know if you are!)

• Bachelor’s degree in computer science or related information technology degree (or at least 7+

years of industry experience).

Preferred experience:

• Experience using NoSQL databases like MongoDB

• Experience working in cloud platforms like AWS

POST: Sales Executive (Male/Female)

JD Includes:

• Relevant Experience from Banking/Insurance Industry
• Two-Wheeler Must
• Well versed with Ahmedabad geography
• Able to drive Loan Volume Targets

Total experience Required: 7+ Years
Responsibilities:

• Develops ServiceNow software solutions using JavaScript, Web Services, MYSQL, XML, JSON
• Configuration Management (CMDB)
• Analyze system performance issues and determine performance enhancements
• Administration of Knowledge Base and Service Catalog
• Configure out-of-the-box workflows and create/maintain custom workflows
• Configure application related fields, forms, views, email notifications, acceptance roles and access controls
• Integrate ServiceNow application(s) with third party systems/applications via APIs
• Provides input to staff involved in writing and updating technical documentation such as user manuals
• Prepares reports on analyses
• Under general direction, independently develops, maintains and extends a stable production, development and testing middleware infrastructure while extending the functionality and enabling developers to use it via mentoring and formal training
• Independently develops, modifies, and implements moderately to highly complex information systems that are thorough and accurate and conform to MST standards
• Codes, tests, debugs, and documents assignments of moderate to high complexity
• Independently researches and resolves more complex technical problems
• May serve as project manager or team lead on complex projects
• Based on customer requirements, formulates/defines systems scope and objectives
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity
• Work with multiple business owners to move forward development and enhancements around the core ITSM applications including Incident, Change and Request in a Domain separated instance of ServiceNow

Qualifications for ServiceNow developer:

• Ability to set up data security via control rules, domain separation 
• Bachelor of Science in Computer Science, a similar technical discipline, or comparable industry experience
• Minimum 3 years of experience supporting the implementation, configuration, and/or development of the ServiceNow tool

• Excellent problem-solving & analytical skills & OO principles
• Solid understanding of the data structure & algorithms.
• Very good experience with PHP programming language
• Hands on experience working on Laravel. Experience with any other framework would be nice to have
• Troubleshooting skills to reproduce & resolve issues in production systems
• Experience working with git & also following following git workflow
• Experience with deployment on server would be nice to have
• Working experience with AWS services like s3, lama, cognito, would be added advantage