Operations Executive

Job Profile: Entrepreneur in Residence (EIR) at Founders Office

Location: Chembur, Mumbai

Experience: 2- 4 yrs

Reports to: Founders

Job Type: Full-Time

Job Description

Position Overview: AXS Solutions is seeking a dynamic and driven Entrepreneur in Residence (EIR) to join the Founders Office. The ideal candidate will work closely with the founders to drive the growth and expansion of AXS in various dimensions, including business development, strategic partnerships, innovation, and operational efficiency. This role offers a unique opportunity to be at the heart of AXS's growth strategy, working on high-impact projects and initiatives.

Key Responsibilities:

Strategic Growth Initiatives:

- Identify and develop new business opportunities and markets for expansion.

- Collaborate with the founders to define and implement strategic growth initiatives.

- Conduct market research and analysis to inform strategic decision-making.

Business Development:

- Lead efforts to establish and maintain strategic partnerships and alliances.

- Explore new revenue streams and develop plans to capitalize on them.

- Assist in negotiations and closing deals with key partners and clients.

Innovation and Product Development:

- Work with cross-functional teams to drive innovation and product development.

- Identify emerging trends and technologies that could impact AXS's business.

- Develop and oversee pilot projects to test new ideas and concepts.

Operational Efficiency:

- Analyze and improve existing business processes to enhance efficiency and effectiveness.

- Develop and implement operational strategies to support growth objectives.

- Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.

Leadership and Mentorship:

- Mentor and support junior team members and emerging leaders within the organization.

- Foster a culture of innovation, collaboration, and continuous improvement.

Key Skills and Qualifications:

- Education: Bachelor's degree in Business, Economics, Engineering, or a related field; MBA or advanced degree preferred.

- Experience: Minimum of 3-7 years of experience in business development, strategy, consulting, or a related field; experience in a startup environment is a plus.

- Entrepreneurial Mindset: Proven track record of entrepreneurial success, either as a founder or in a leadership role in a high-growth company.

- Strategic Thinking: Strong strategic and analytical thinking skills, with the ability to identify and capitalize on growth opportunities.

- Business Acumen: Deep understanding of business operations, financial planning, and market dynamics.

- Leadership: Strong leadership and mentoring skills, with the ability to inspire and motivate teams.

- Communication: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders.

- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Personal Attributes:

- Proactive and Results-Driven: Takes initiative and is focused on achieving tangible results.

- Innovative: Creative thinker who is always looking for new ways to solve problems and create value.

- Collaborative: Team player who works well with others and fosters a collaborative work environment.

- Resilient: Able to handle setbacks and challenges with a positive attitude and persistence.

-Good Communication Skill.

-Negotiation Skill

-Understanding the Product

-Project Management

-Vendor Development

Role :- Team Lead - Copywriting

About our client -

Our Client is a next generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology. 

What you’ll be working on -

Ad copy for digital campaigns, video scripts, social media, blog posts and a certain amount of offline collateral. The role also involves ideation for advertising campaigns. The clients you’ll work on will span tech, F&B, pharma, retail, healthcare, real estate, automotive and other industries. You’ll be a part of the larger content marketing department in Pune, working closely with the client servicing team and design team to come up with ideas and creatives that make an impact!

Responsibilities -

● Interpreting client briefs and requirements

● Work closely with clients to create strong concepts from initial briefing through to execution

● Developing creative ideas and original, clear copy

● Collaborating with the design team on visual representation of the copy

● Working collaboratively with internal stakeholders to meet deadlines

● Maintain a high awareness of relevant trending topics and news to identify content opportunities

● Be responsible for working with internal teams to gather input and validate the content

● Ensure consistency and quality across all written content

● Present and articulate concepts to clients

Desired Skills and experience -

● 2+ years of experience interest in copywriting, business communication or technical writing

● BE Computer Engineering, B.Tech in Computer Science, Graduate in Marketing

● Proficiency in the English language and accuracy in grammar

● The knack of understanding technical products (SaaS, PaaS, SAP, etc.) and writing for them

● Highly creative and imaginative

● Keen attention to detail

● The ability to work in a collaborative environment under tight deadlines

● Self-motivated and eager to learn

About the role

We are looking for a person who has an understanding of various destinations and tour sales packages. We are seeking a dynamic and results-oriented Holiday Domestic and International Sales professional to drive revenue growth and customer satisfaction during peak holiday seasons. This role will involve managing and executing sales strategies for both domestic and international markets, focusing on maximizing sales opportunities and exceeding targets.

Roles & Responsibilities

1. Actively engage with customers to understand their needs and preferences, providing exceptional customer service.

2.Utilize effective sales techniques, including product demonstrations, presentations, and negotiations, to close deals

3.Develop and implement comprehensive sales strategies for the holiday season, aligned with overall business objectives.

4. Identify target markets, analyze market trends, and develop tailored sales approaches to maximize revenue potential.

5. Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.

Requirements:

# Bachelor’s degree in travel related domain

# Candidate should have knowledge of travel industry

# Excellent business development and client acquisition skills

# Exceptional negotiation and closing skills

# Proficiency in maintaining databases and preparing reports

# Strong interpersonal and communication skills, with the ability to build relations with clients

Interview process

1st round with HR team

2nd & final round with operations Manager.

Note*:

1.      The duration of this internship is 1 year

2.      Competitive stipend will be offered of 12000

3.      After completion of internship, PPO will be offered based on the performance

Job Location: Plot No 80, Institutional Area, Sector 32, Gurugram Haryana, 122001

Key Responsibilities:

- Plan and execute offline marketing campaigns.

- Organize events, promotions, and partnerships.

- Create marketing materials for brands

- Track and report campaign performance.

- Manage budgets for marketing activities.

- Client relationship management

Requirements:

- Bachelor’s degree 

- Strong communication and organizational skills.

- Ability to manage multiple tasks.

Benefits:

- Competitive pay

- Health insurance

- Opportunities to learn and grow

Provide information of Products / Services / Offers to customers.

Handling inbound calls & outbound calls

Understand customer need

Solve customers query over the phone

Technovert is not your typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place.

Our clients find us at our best when we are challenged with the toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more.

Our global delivery model has earned the trust and reputation of being a partner of choice.

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that deliver unparalleled performance with a holistic approach in the Technology Arena.

Responsibilities:

As a Senior UX Designer, you would be responsible to drive the UX process to deliver high-quality software/product designs and coordinate with the other UX and UI designers to see these designs come to life.

The role involves extensive interaction with the customers to understand their needs and pain points and to be able to show empathy and build designs that exceed the needs.

Must-Have: 

• A Curious Mind
• Empathy and Intuition
• Strong Analytical Skills
• Strives to understand the problems before thinking of a solution
• Language
• Typography
• Design and UX architecture

Nice to Have:

• Product Design Experience
• Strong grasp of design systems
• Knowledge of one or more of Figma, Adobe XD, Sketch

Qualification: 

• Any graduate.
• 3+ years of user experience design experience.
• Excellent written and communication skills.

We all know what are designs, but yet to face that WOW Design, if that can be brought to us by you then apply now!

Customer Success Executive Responsibilities:

• Visit & Manage client site.
• Sustain business growth and profitability by maximizing value.
• Provide assistance for using our product properly.
• Hold product demonstrations for customers.
• Verify whether the process is functioning properly.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.

Customer Success Executive Requirements:

• Communications or marketing degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

Why work for Flowace?

• Opportunity to grow the product 100x as the product is of world-class standards
• Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
• Very healthy work environment and work-life balance
• Extremely collaborative and helpful team members to work with
• Employee engagement programs such as Fun Fridays, Wellness, and Community Building
• 5 days of hungry hustling and 2 days of absolute rejuvenation every week
• Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace

Company Website - https://flowace.in/" target="_blank">https://flowace.in/

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have