Founded in 2014, YourGuy Conceirge Pvt Ltd is a bootstrapped company based in Andheri. It has 51-250 employees currently and works in the domain of Ecommerce.
Responsibilities - Communicates with customers by phone, chat or email. Manages difficult or emotional customer situations. Responds promptly to customer needs and solicits customer feedback to improve service. Follows up on order shipment and delivery for 100% customer satisfaction. Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation. Effectively speaks, writes and presents clearly with persuasion. Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status. Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty. Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
Engineering Manager 1. Technical leadership to projects -- able to interface with different teams, solve their problems, design module and interfaces -- understanding and expertise of large relational and complex systems -- setup best practices for development and design technically robust and flexible and scalable solutions 2. Managerial skills - excellent leadership skills to mentor the engineers under you -- Manage a team of 15-20 developers -- Develop their career paths and help them grow internally -- Do their regular performance reviews and share feedback 3. Effective Project Management -- As an Engineering Manager you manage your business goals, contribute to product strategy and help develop your team -- Operating with scale and speed amidst chaos -- Project management skills - deliver high-quality projects on time -- Work with product team, design team, and other internal teams to roll out new features / products -- Perform well in uncertainties and collaborate and work with rapidly evolving org 4. Atleast 5 years of experience with technology and good people skills
Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Job Responsibilities: Publisher Development and Management Lead Generation Affiliate/Performance Marketing Business Development with both Domestic and International Affiliates for Indian Market Publishers Relationship Management Working with models like CPI Campaign Management Building Quality Traffic for Online Partners Analyzing Campaign and Affiliate Performance
Minimum 5+ years of experience as a manager and overall 10+ years of industry experience in a variety of contexts, during which you've built scalable, robust, and fault-tolerant systems. You have a solid knowledge of the whole web stack: front-end, back-end, databases, cache layer, HTTP protocol, TCP/IP, Linux, CPU architecture, etc. You are comfortable jamming on complex architecture and design principles with senior engineers. Bias for action. You believe that speed and quality aren't mutually exclusive. You've shown good judgement about shipping as fast as possible while still making sure that products are built in a sustainable, responsible way. Mentorship/ Guidance. You know that the most important part of your job is setting the team up for success. Through mentoring, teaching, and reviewing, you help other engineers make sound architectural decisions, improve their code quality, and get out of their comfort zone. Commitment. You care tremendously about keeping the Uber experience consistent for users and strive to make any issues invisible to riders. You hold yourself personally accountable, jumping in and taking ownership of problems that might not even be in your team's scope. Hiring know-how. You're a thoughtful interviewer who constantly raises the bar for excellence. You believe that what seems amazing one day becomes the norm the next day, and that each new hire should significantly improve the team. Design and business vision. You help your team understand requirements beyond the written word and you thrive in an environment where you can uncover subtle details.. Even in the absence of a PM or a designer, you show great attention to the design and product aspect of anything your team ships.
The Pre-Sales Manager will do Research, Identify Prospects Globally. Segment the prospects as per the Solutions the company is providing. Extensive networking through linkedin and identifying Decision Makers in each company. Reach out to the Executives through Digital Channels. Fix Appointment for Sales Team Manage Request for Proposals Maintain Relationship and pitch more solutions
To identify new Institutes/ Tutors/ Schools/ Colleges to be onboarded on NACTUS and walkthrough with them on the entire concept of Nactus. To continuously interact with Institutes/ Tutors on NACTUS to get more usage of application platform To work with the institutes/ Tutors on-boarded for student demo and student downloads Time to Time visit to customer places for Training and other requirements of company.
Skills: ● Willing to travel ● Basic understanding of Technology / IT ● Strong Customer Service Skills ● Flexibility and Persistency ● The ability to handle pressure and meet deadlines ● Attention to details ● Excellent time management and organisation ● Knowledge of The Healthcare industry and its current events will be an added advantage Responsibilities: Job Description ● Provide support to clients in any issue they are facing. ● Manage all on-site technical support, troubleshooting, installations and test activities. ● Diagnose technical problems and offer respective resolutions. ● Adherence to company’s procedures and protocols. ● Cooperate with technical team and ensure timely resolutions to customers. ● Comprehend customer requirements and make appropriate recommendations. ● Formulate relationships of trust with customers.
Tacnik is a pioneer in creating interactive experience zones (Kids zone, Gaming zone & VR zone) in India. With our HQ in Bangalore, we have organised events all across India covering all the metros and even Tier II cities. We are looking for a Business Development Associate, who can be the face of Tacnik - answering client’s queries, offering advices, introducing new products and closing the deals. Skills • Business sense with a deep understanding of the marketing principles & negotiation techniques. • Good communication skills with proficiency in English. • Plenty of initiatives. • Self-motivated with a results-driven approach • Aptitude in delivering attractive presentations with competence in MS Office Responsibilities • Conduct market research to identify selling opportunities & evaluate customer needs. • Keeping abreast with organisation’s products & services. • Actively seek out new sales opportunities through cold calling, networking and social media. • Set up meetings with potential clients, hear out the requirements and resolve their concerns. • Prepare and deliver appropriate presentations on our products & services. • Negotiate/close deals and handle complaints or objections. • Achieve targets set by the company. • Create frequent reviews and reports with sales and conversion data.
TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end. Here is what we are looking for: Monitor applications and infrastructure in production/UAT environment Research, diagnose, troubleshoot and identify solutions to resolve customer issues Take ownership of issues reported and see problems through to resolution Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports