Leadership
Shubham Vishwakarma
Full Stack Developer - Averlon
About YourGuy Conceirge Pvt Ltd
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- Oversee daily store operations, ensuring everything runs smoothly and efficiently.
- Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
- Maintain high standards of customer service, addressing customer concerns and feedback.
- Monitor inventory levels, order stock, and manage product displays.
- Analyze sales data and prepare reports for senior management.
- Implement promotional activities and sales strategies to drive revenue.
- Ensure compliance with all company policies, health and safety regulations, and local laws.
- Conduct regular store audits and ensure the store's appearance is up to company standards.
- Handle store budgets, payroll, and scheduling efficiently.
• Background in Project Management, Client Service Operations
• Must have 6-8 overall experience, with 2-3 years in a technical lead role designing and building backend systems
• Good understanding of Agile methodology
• Excellent business communication skills
• Strong people management capabilities. Confident and self-motivated with experience
in effectively negotiating with and influencing others.
• Possess a pro-active and resilient posture, stay focused, and be committed to delivering across multiple functions.
• Ability to gather and analyze facts and data, provide value-added analysis and recommendations to management, make a quality judgment and support critical decisions risk response.
Responsibilities:
• Defining product strategies for new product development
• Implementation of uniform technical methods in user acceptance testing
• Understands features and interdependencies within the tools and acts as a technical lead to contribute to various implementation projects.
• Planning and monitoring of the project deliverables from the team.
• Develops guidelines, procedures and programs for internal operational adherence
• Mentor the project team in executing the identified projects.
• Supports strategic selling opportunities by providing technical expertise and advice during the sales process.
• Define product roadmap for new products
• Write up workflows and dig deep into solutions.
• Develop and maintain checklists and programs to ensure adequate operational controls.
• Improve customer experience by keeping governance on operational process
• Plan internal quarterly technical needs and work with IT team to prioritize development
• Make recommendations to the management about risks, policies and audit triggers.
• Institute sales : Primary responsibility is to sell to schools and bring them onboard
o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school
o Negotiate and get into commercial agreements with schools
o Upsell our other payment products in the schools
• Stakeholder Management in Schools:
o Enable Jodo to liaison with the schools tied up with, for close to
everything from meeting the parents, to doing events etc.
o Forge a strong relationship with the school management and principal
and be their first port of call on anything to do with finances
• Team Building- Build a high quality sales team and lead it in that city
- Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
- Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
- Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
- Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
- Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
- Prepare a business requirement document (BRD) for our customer’s business needs.
- Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
- Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
- Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
- Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
- Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
- Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
- Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
- Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
- Possessing excellent business application knowledge to enhance customer support.
- Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.
ROLES
We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Job Location: Work from home
Selection process: HR Round followed by group discussion and sales manager round.
Qualification: Any Graduate/Post Graduate
Salary offered: As per industry standards
Working days: 6 days Sunday is off
Shifts:10:00am -7:00 pm
Mandatory language: Hindi and English
Laptop/wi-fi: candidates are to use their own laptops, wi-fi will be reimbursed.
Additional Compensation: If applicable, this will be decided on the basis of your designation.
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• Connecting and handling potential clients via inbound/Outbound phone calls, emails, walk-ins.
• Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
• Identifying new revenue opportunities.
• Building business relationships with current and potential clients.
• Developing and executing sales and marketing strategies to grow business.
• Achieving sales goals applying sales techniques.
• Bachelor’s Degree in Business, Marketing, or similar field.
• Minimum of 0-3 years of experience in sales, business development or similar role.
• Passion for sales.
• Excellent verbal and written communication skills.
• Must possess strong customer service skills.
• Ability to develop good relationships with current and potential clients.
Job Summary for BDE profile :
Our growing company is in need of an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets. We’re searching for professionals that have a solid track record of creating long-term value for organizations.
Business Development Executive skills :
- Bachelor’s degree is required.
- Knowledge about Software development(Android and iOS).
- Excellent communication skills.
- Collaboration Skills.
- Goal-focused and negotiation skills.
- Ability to develop good relationships with current and potential clients.
- Knowledge of bidding portals like Upwork, Guru, Freelancer.
BDE Responsibilities :
・ Oversee the sales process to attract new clients.
・ Work with senior team members to identify and manage risks.
・ Maintain fruitful relationships with clients and address their needs effectively.
・ Research and identify new market opportunities.
Javascript
React.js
HTML/CSS
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Full Stack Developer - Averlon