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Strong DevSecOps / Cloud Security profile

Mandatory (Experience 1) – Must have 8+ years total experience in DevSecOps / Cloud Security / Platform Security roles securing AWS workloads and CI/CD systems.

Mandatory (Experience 2) – Must have strong hands-on experience securing AWS services (including but not limited to) KMS, WAF, Shield, CloudTrail, AWS Config, Security Hub, Inspector, Macie and IAM governance

Mandatory (Experience 3) – Must have hands-on expertise in Identity & Access Security including RBAC, IRSA, PSP/PSS, SCPs and IAM least-privilege enforcement

Mandatory (Experience 4) – Must have hands-on experience with security automation using Terraform and Ansible for configuration hardening and compliance

Mandatory (Experience 5) – Must have strong container & Kubernetes security experience including Docker image scanning, EKS runtime controls, network policies, and registry security

Mandatory (Experience 6) – Must have strong CI/CD pipeline security expertise including SAST, DAST, SCA, Jenkins Security, artifact integrity, secrets protection, and automated remediation

Mandatory (Experience 7) – Must have experience securing data & ML platforms including databases, data centers/on-prem environments, MWAA/Airflow, and sensitive ETL/ML workflows

Mandatory (Company) - Product companies preferred; Exception for service company candidates with strong MLOps + AWS depth

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

We need a trained Website Developer.

Must have a experience of 3 to 5 years.

Knowledge of React, Nod JS, HTML CSS.

What you need to have:

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Designs and codes features for the Android application as per the specifications provided by Product and Design teams.
• Write unit tests for all features.
• Ships feature fast moving agile sprints.
• Works closely with API, Product Design and Product Management teams to brainstorm and chalk out details of features.