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About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Role: Sales Manager/DGM:

• Working closely with the founders for new corporate partnerships

• Responsible for new business prospecting and account planning across mid-market and enterprise clients

• Responsible for generating qualified meetings and pipeline, leveraging one’s own network as well as other tools for lead generation

• Engaging, building and maintaining key contact and stakeholder relationships with clients

• Nurturing prospective clients through the sales journey, and converting to clients

• Cross-collaboration with marketing and client operations team on lead generation activities

• Achieving monthly and quarterly sales targets. Defining the KPIs for the junior sales managers and

• Brand ambassador for Jify by sharing your passion and knowledge with customers, contacts and prospect

Successful applicants:

• 3 to 8yrs experience in acquiring and/or farming mid/enterprise corporate customers

• Prior experience in hunting and converting enterprise scale business is a must; Preference for experience

in technology sales to CHROs and/or to C-suite

● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.

Experience: 1year+ in Banking sales such as personal loans, and home loans.

• Communicating with customers, making outbound calls to potential customers and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

What is expected from you :

● Strong Consultative selling skills including excellent relationship building, networking

and time management skills

● Excellent Conflict Resolution and Negotiation skills

● Strong Team Player

● Excellent in Business communications and email etiquette

● Exposure to LinkedIn and other Job portals

● Ability to generate B2B leads

● Experience in Lead Research and Prospecting

● Experience in cold calling, email campaigns, and using social media to generate leads.

● Knowledge of Recruitment

● Data Maintenance and organization skills

● MBA qualification or Experience in Business development is preferred

What will you be doing?

● Handle end-to-end B2B business Development, right from prospecting to closing

deals

● Acquire new clients through networking, direct contact, or from marketing campaigns

● Establish long-term engagement with clients with multiple products

● Build and nurture client relationships via various channels

● Coordinating with multiple internal stakeholders on a daily basis

● Cross-selling and Upselling to existing clients into other GUVI services

● Develop and implement marketing plans designed to maintain and increase existing

business and capture new opportunities

Counseling the students over the study abroad options.

Handling enquiries and getting the enrollments done .

Achieving monthly sales targets, cold calling.

Work Schedule: 6 days a week (including weekends), any 1 fixed weekly off.

11am-7pm / 12pm - 8pm - Mon to Fri

10am to 7pm / 11am to 8pm - Sat n Sun

• Manage the sales team to sell advertisement space and time.
• Maintain a good relationship with clients to ensure continuous business growth.
• Coordinate with Sales Head to set pricing for advertisements.
• Ensure on-time delivery and quality of advertisements.
• Ensure timely advertising billing and payment for customers
• Develop sales strategies to achieve short and long term sales revenue objectives.
• Review the sales processes and suggest improvements.
• Communicate regularly with customers and management to discuss advertising project progress, status, and issues if any.
• Develop innovative and creative ideas for increasing sales.
• Develop an overall budget and manage expenses within the budget.
• Prioritize customers based on revenue potential.
• Determine new sales opportunities by studying the latest market trends.
• Plan the advertising account activities such as identifying customers, managing resources, and setting deadlines.
• Determine the sales forecast and present the figures to the management and customers.
• Prepare sales presentations and proposals for customers.