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●First line customer response for our web application for enterprise clients, learners, and internal users. ● Refine user reports into actionable software bug reports — translate between domain and technical languages. ● Handle technical queries and incidents and adhere to the SLAs ● Apply knowledge and experience along with the analytical approach to diagnose and resolve issues in unique and complex customer environments ● Effectively communicate procedural and technical issues to internal and external customers/stakeholders ● Assess the need to engage or escalate to the required resources to handle complex issues/situations ● Find workarounds for clients to get their work done even with a bug in place. ● Create documentation and support knowledge base to reduce troubleshooting time and drive faster resolution ● Mentor and assist new technical support engineer and peers to develop skills
Does the current state of media frustrate you? Do you want to change the way we consume news? Are you a kickass machine learning practitioner and aspiring entrepreneur, who has opinions on world affairs as well? If so, continue reading! We at UnFound are developing a product which simplifies complex and cluttered news into simple themes, removes bias by showing all (& often unheard of) perspectives, and produce crisp summaries- all with minimal human intervention! We are looking for passionate and experienced machine learning ENGINEER/INTERN, *preferably* with experience in NLP. We want someone who can take initiatives. If you need to be micro-managed, this is NOT the role for you. 1. Demonstrable background in machine learning, especially NLP, information retrieval, etc. 2. Hands on with popular data science frameworks- Python, Jupyter, TensorFlow, PyTorch. 3. Implementation ready background in deep learning techniques like word embeddings, CNN, RNN/LSTM, etc. 4. Experience with productionizing machine learning solutions, especially ML powered mobile/ web-apps/ BOTs. 5. Hands on experience on AWS, and other cloud platforms. GPU experience is strongly preferred. 6. Thorough understanding of back-end concepts, and databases (SQL, Postgres, NoSQL, etc.) 7. Good Kaggle (or similar) scores, MOOC (Udacity, Coursera, fast.ai, etc.) preferred.
Does the current state of media frustrate you? Do you want to change the way we consume news? Are you a kickass software ninja and aspiring entrepreneur, who has opinions on world affairs as well? If so, continue reading! We at UnFound are developing a product which simplifies complex and cluttered news into simple themes, removes bias by showing all (& often unheard of) perspectives, and produce crisp summaries- all with minimal human intervention! We are looking for a passionate and experienced CTO level person to join us! (don't worry, you don't need grey hairs &/or a suit). We want someone who can take initiatives. If you need to be micro-managed, this is NOT the role for you. __ Few things we'd like (if) you have: 1. Strong computer science background. 2. Experience in designing end-to-end software products (especially with teams!). 3. Experience with designing web-services, micro-service architecture, RESTful API's. 4. Hands on with front-end frameworks such as Angular, React. 5. Strong experience in web and mobile app development. 6. Be able to architect Machine Learning, Deep Learning (& especially NLP) solutions. 7. Strong experience with relational and NoSQL databases. 8. Hands on with AWS, and other cloud platforms. 9. Excellent DESIGN sense 10. Should be able to manage/guide team While the above points are a plus, curiosity to learn and bias for action is what matters most to us. We're more keen to look at your GitHub/StackOverflow profiles, MOOCs, blogs, etc over CVs.
Does the current state of media frustrate you? Do you want to change the way we consume news? Are you a kickass developer and aspiring entrepreneur, who has opinions on world affairs as well? If so, continue reading! We at UnFound are developing a product which simplifies complex and cluttered news into simple themes, removes bias by showing all (& often unheard of) perspectives, and produce crisp summaries- all with minimal human intervention! We are looking for passionate and experienced full stack DEVELOPERS/INTERNS We want someone who can take initiatives. If you need to be micro-managed, this is NOT the role for you. __ Few things we'd like (if) you have: 1. Strong foundations in data structures & algorithms. 2. Experience with designing web-services, micro-service architecture, RESTful API's. 3. Experience with front-end frameworks such as Angular, React. 4. Strong experience in web and android development. 5. Well versed with Java/Python 6. Hands on with HTML5, CSS3 frameworks, Bootstrap, and the likes. 7. Strong experience with relational and NoSQL databases. 8. Hands on with AWS, and other cloud platforms. While the above points are a plus, curiosity to learn and bias for action is what matters most to us. We're more keen to look at your GitHub/StackOverflow profiles, MOOCs, blogs, etc over CVs.
Role and responsibilities: As a Solution Architect, you will: ▪ Guide our fast-growing tech team in building world-class products that are highly intelligent, robust, scalable and secure. ▪ Constantly sync with product & Business team to align with business priorities, and plan for long-term and short-term architecture goals. ▪ Own the complete SDLC of our product(s) by managing the solutions, engineering, testing, release and maintenance. ▪ Work closely with product owners to align on their feature backlogs and plan for engineering ▪ Streamline DevOps by working with engineers, QA, Infra, TechOps and PM teams - build management, testing, release structures ▪ Build high performing teams with adequate training and skill development techniques Requirement: ▪ 4+ years of Cloud Infrastructure & software development experience ▪ Expert in Microservices/ APIs driven architecture design and implementations ▪ Multi-cloud/cloud agnostic application design experience (AWS / GCP/ Azure) – security design, auto-scaling, clustering, containerization etc. ▪ Strong expertise in programming & scripting (Java, Python, C++ etc) ▪ Experience with SQL and NoSQL DB implementations ▪ Big data, ML, AI experience would be a bonus
Responsibilities: ▪ Design distributed applications, architectural trade-offs applying synchronous and asynchronous design patterns, write code and deliver with speed and quality ▪ Develop multi-tier scalable, high-volume performing, and reliable user-centric web services based applications that operate 24x7 ▪ Produce high-quality software that is unit tested, code reviewed and checked in regularly for continuous integration ▪ Develop software related to machine learning, artificial intelligence and data analytics. ▪ Write and implement software solutions that integrate different systems Required Skills: ▪ Sound knowledge of software designing, development, and algorithm related solutions. ▪ Working knowledge of programming language in Python. ▪ Strong object-oriented skills and development expertise on web services ▪ Knowledge of different frameworks (preferably Django) ▪ Knowledge in developing ORM (Object Relational Mapper) libraries- Able to integrate multiple data sources and databases into one system ▪ Expert knowledge of computer science, with strong competencies in data structures, algorithms, and software design. ▪ Knowledge of object-oriented design, coding, testing patterns, and programming languages (Java, Python. etc). ▪ Understanding building web applications and services with IDEs, ANT, JUnit, etc. ▪ Knowledge of relational databases (transactional and non-transactional), database architecture, and distributed transaction management
