Mobile Automation Test Engineer

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

We are looking for highly experienced Senior Java Developers who can architect, design, and deliver high-performance enterprise applications using Spring Boot and Microservices . The role requires a strong understanding of distributed systems, scalability, and data consistency.

ABOUT THE ROLE

We are seeking a highly skilled and experienced Project Manager to join our dynamic team. As the Project Manager - Automobile, you will be responsible for overseeing the planning, execution, and successful completion of projects related to the development and implementation of alternative gas fuel systems for automobiles. You will collaborate with

cross-functional teams, including engineering, production, procurement, and quality assurance, to ensure project milestones are achieved within the defined scope, timeline, and budget.

The ideal candidate should possess a strong background in automotive engineering and project management, with a proven track record of delivering projects on time and within budget.

Requirements: 7+ years of proven experience as a Project Manager in the automotive industry, preferably in alternative fuel systems or related fields.

Responsibilities:

● Lead and manage the end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure.

● Define project scope, goals, and deliverables in collaboration with stakeholders and senior management.

● Develop detailed project plans, schedules, and budgets, and ensure adherence to project timelines and budgetary constraints.

● Coordinate and collaborate with cross-functional teams to assign project tasks and ensure efficient utilization of resources.

● Monitor project progress, identify potential risks, and develop mitigation strategies to ensure timely completion of deliverables.

● Conduct regular project status meetings and provide progress updates to stakeholders and senior management.

● Establish and maintain strong relationships with customers, suppliers, and other external stakeholders.

● Ensure compliance with industry standards, regulations, and quality assurance processes throughout the project lifecycle.

● Identify process improvements and drive continuous improvement initiatives to enhance project management methodologies and efficiency.

● Prepare and present project reports, including project status, financials, and key performance indicators, to senior management.

**Responsibilities:**

- Lead the backend development team, providing mentorship and guidance to junior developers.

- Design, develop, and maintain robust backend systems using Node.js and NestJS with TypeScript.

- Implement event sourcing and message queue solutions using technologies such as Kafka or RabbitMQ.

- Utilize strong PostgreSQL knowledge to design, optimize, and manage databases effectively.

- Implement DevOps practices and tools to ensure continuous integration and delivery (CI/CD), containerization with Docker, and orchestration with Kubernetes.

- Collaborate closely with frontend developers to integrate backend services with user interfaces seamlessly.

- Lead and contribute to architectural discussions and decisions to ensure scalability, reliability, and performance of our systems.

- Troubleshoot and resolve technical issues promptly, demonstrating strong analytical and problem-solving skills.

**Requirements:**

- Bachelors or Masters degree in Computer Science, Engineering, or a related field.

- 5+ years of experience in software development, with a significant focus on backend technologies.

- Proven leadership experience as a team lead or senior developer, with a track record of mentoring junior developers and leading successful projects.

- Profound expertise in Node.js and NestJS with TypeScript.

- Experience with event sourcing and message queues (e.g., Kafka, RabbitMQ).

- Strong knowledge of PostgreSQL, including database design, optimization, and management.

- Solid understanding of DevOps practices and tools (CI/CD, Docker, Kubernetes, AWS/GCP/Azure).

- Ability to collaborate effectively with cross-functional teams, including frontend developers.

- Strong analytical skills and problem-solving abilities.

- Excellent communication and leadership skills.

• Strong understanding of ServiceNow platform architecture,applications and modules
• Experience with integrations between ServiceNow and other
  tools/systems
• Proficient in all phases of the Application Development
  lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with
  experience interacting with clients at multiple levels
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally
  ServiceNow Knowledge Management application is a plus

Role/Title: .NET WPF (Developer/Sr. Developer/Lead)

Location: Bangalore

Fulltime/Permanent opportunity

Developer 3-5 Years of experience

Sr. Developer 5-7 Years of experience

Lead 12+ Years of experience

Required Skills:

C#, .NET, MS SQL , WPF and VB .NET      

• Strong Hands-On experience in C#.Net, WPF
• Strong experience with OOPs concepts, Solid Principles, Design Patterns, MVVM framework, Prism and Dependency Injection
• Working experience in SQL Server
• Unit Test Framework (Nunit and NSubstitute)
• Nice to have VB.Net skills
• Independently to work and own the task assigned
• Good Communication skills
• (For Lead role) Lead the team technically and review the work along with his/her own tasks

Candidate Profile:

Role: Marketing Campaign Coordinator

Vertical: Marketing 

Education:  Any graduate or postgraduate but  MBA - Marketing( preferred)

Understanding of: Marketing Campaigns, IT Sales process, CRM system, Lead sourcing

Total Experience: Around 2 years

Overview of the Company

Armentum is an IT Services company that provides the following services. 

1. Website Design and Development
2. Web and Mobile Application Development (LAMP and MEAN/MERN Stack)
3. SEO Services

and our development center is based in Bangalore, India. Our total team strength is over (50) people. Our team has deep expertise in building large scale applications in the finance, real estate, and banking industry. 

Specific Responsibilities

• Excellent Communication Skills and Content Writing skills - this is non-negotiable and is a must.
•  Will be responsible for planning and managing all Inbound and Outbound outreach campaigns that are a mixture of email marketing and telemarketing
• Having prior knowledge of working with Product Marketing 
• Coordinate with Telemarketer to make the follow-up to convert sourced leads into appointments
• Maintaining the KPI for the team and the campaigns, drafting an analytics report every month and evaluate the performance with the growth manager and do course correction where required.
• Prior knowledge of working on any CRM for an end to end marketing and sales campaigns 
• Promptly responding to emails from potential clients, coordinating with the sales team to ensure the appointment is set up, and to ensure all sales collaterals are ready before a sales call.

Ideal Candidate Description

• 1.5-2 years of working in Marketing services specifically in IT Product Marketing.
• Excellent Writing and Communication Skills
• Proficient using tools like MS Office & Google Drive
• Must possess knowledge of CRM systems and how they operate
• Excellent presentation skills
• Ability to learn things quickly 
• Industrious, Orderly and Disciplined
• Must be able to meet tight deadlines 
• Excellent documentation skills
• Ability to effectively communicate with different teams
• Quick thinker, ability to get things quickly, and to manage time

• Should have experience in  developing and working on consumer facing web/app
• Proficient understanding of JavaScript libraries and frameworks ReactJS
• Proficient understanding of server side rendering through Next.js
• Proven skillsets in responsive Web UI development for enterprise application using technologies such as HTML5, CSS, JavaScript, JQuery, Bootstrap, React JS Good understanding of Data Structures, Algorithms and Operating Systems
• Should have experience on HTML5/CSS3, Javascript ,Redux, APIs Integration
• 3-4 years of experience in building client side cross platforms javascript apps in Web & mobile.
• Good experience of developing and integrating APIs
• Develop high-quality software design and architecture
• Review and debug code
• Find and address performance issues
• Proficient understanding of Git