Mobile Automation Test Engineer

Job Description for Customer Support (Voice Process)

Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred

Job Responsibilities:

• Handle inbound and outbound customer queries.
• Communicate effectively in both English and Hindi.
• Provide high-quality customer service, ensuring timely resolution of customer issues.
• Maintain a professional demeanour and document all customer interactions as required.
• Strive to ensure customer satisfaction and efficient complaint management.
• Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

• Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
• Minimum 1 year of experience in customer support (voice process).
• Submission of experience letter, relieving letter, and last payslips is mandatory for verification
• Only candidates with relevant customer support experience will be considered.
• Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
• Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

• Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
• Stable WiFi connection and USB headset required.

JD

 •  Total IT Experience – 5 to 12 years

•  5+ years of in-depth knowledge in C#, ASP.NET MVC, Web API

•  2+ years of experience in .NET core, EF Core, and Web API core. MVC,

•  2+ years of experience in RESTful HTTP services design

•  2+ years of experience in Javascript, JQuery, Bootstrap, HTML 5, CSS3

•  1+ years of experience in Angular 4/6/8 or REACT JS

•  2+ years of experience with SQL Server, Postgre SQL writing stored  procedures, performance tuning, and identifying deadlocks, transactions, and data locking/blocking scenarios

•  Good communication and unit testing knowledge using NUnit, Xunit etc

•  Working knowledge of Webpack, CLI, and, Agile Scrum framework

•  Good communication and unit testing knowledge.

•  Good to have knowledge in one of the cloud platforms like  AWS/Azure/PCF

•  Familiar with Continuous Integration methodologies and tools, including Jenkins

•  Good to have: Exposure to Microservices, Docker, Kubernetes, and cloud deployment 

Job Summary

As a Data Science Lead, you will manage multiple consulting projects of varying complexity and ensure on-time and on-budget delivery for clients. You will lead a team of data scientists and collaborate across cross-functional groups, while contributing to new business development, supporting strategic business decisions and maintaining & strengthening client base

1. Work with team to define business requirements, come up with analytical solution and deliver the solution with specific focus on Big Picture to drive robustness of the solution
2. Work with teams of smart collaborators. Be responsible for their appraisals and career development.
3. Participate and lead executive presentations with client leadership stakeholders.
4. Be part of an inclusive and open environment. A culture where making mistakes and learning from them is part of life
5. See how your work contributes to building an organization and be able to drive Org level initiatives that will challenge and grow your capabilities.

​​​​​​Role & Responsibilities

1. Serve as expert in Data Science, build framework to develop Production level DS/AI models.
2. Apply AI research and ML models to accelerate business innovation and solve impactful business problems for our clients.
3. Lead multiple teams across clients ensuring quality and timely outcomes on all projects.
4. Lead and manage the onsite-offshore relation, at the same time adding value to the client.
5. Partner with business and technical stakeholders to translate challenging business problems into state-of-the-art data science solutions.
6. Build a winning team focused on client success. Help team members build lasting career in data science and create a constant learning/development environment.
7. Present results, insights, and recommendations to senior management with an emphasis on the business impact.
8. Build engaging rapport with client leadership through relevant conversations and genuine business recommendations that impact the growth and profitability of the organization.
9. Lead or contribute to org level initiatives to build the Tredence of tomorrow.

Qualification & Experience

1. Bachelor's /Master's /PhD degree in a quantitative field (CS, Machine learning, Mathematics, Statistics, Data Science) or equivalent experience.
2. 6-10+ years of experience in data science, building hands-on ML models
3. Expertise in ML – Regression, Classification, Clustering, Time Series Modeling, Graph Network, Recommender System, Bayesian modeling, Deep learning, Computer Vision, NLP/NLU, Reinforcement learning, Federated Learning, Meta Learning.
4. Proficient in some or all of the following techniques: Linear & Logistic Regression, Decision Trees, Random Forests, K-Nearest Neighbors, Support Vector Machines ANOVA , Principal Component Analysis, Gradient Boosted Trees, ANN, CNN, RNN, Transformers.
5. Knowledge of programming languages SQL, Python/ R, Spark.
6. Expertise in ML frameworks and libraries (TensorFlow, Keras, PyTorch).
7. Experience with cloud computing services (AWS, GCP or Azure)
8. Expert in Statistical Modelling & Algorithms E.g. Hypothesis testing, Sample size estimation, A/B testing
9. Knowledge in Mathematical programming – Linear Programming, Mixed Integer Programming etc , Stochastic Modelling – Markov chains, Monte Carlo, Stochastic Simulation, Queuing Models.
10. Experience with Optimization Solvers (Gurobi, Cplex) and Algebraic programming Languages(PulP)
11. Knowledge in GPU code optimization, Spark MLlib Optimization.
12. Familiarity to deploy and monitor ML models in production, delivering data products to end-users.
13. Experience with ML CI/CD pipelines.

About GoofyTails

Goofy Tails is a 4 year old, Delhi-based, DTC e-commerce pet care company, having more than 300,000 customers through its product range of 200+ SKU’s. The team at Goofy Tails has a deep experience & expertise in designing, manufacturing & marketing innovative pet products - Fresh food & treats, Toys & Accessories.

GoofyTails recently secured a Seed fund from marquee investors and is looking to expand aggressively in all departments of the business.

Company Website: http://www.goofytails.com">www.goofytails.com


Who are we looking for?

A motivated and ambitious Full stack Shopify developer with strong focus on frontend, who would like to be a part of a high growth & funded startup’s growth journey. Ideally be a pet parent!


- CTC: 6 to 8 Lakhs (Onsite)
- Location:  Okhla, New Delhi
- Role Type - Full Time
- Saturdays off
- 2 days a month work at home
- Employee health and accidental insurance
- Free Laptop upgrades



Roles and Responsibilities:

1) To continuously optimize, enhance & maintain our Shopify based e-commerce website - http://www.goofytails.com">www.goofytails.com
2) Working closely with our UI/UX designer to produce tight, forward-thinking, responsive and scalable front-end experiences

3) To alter pre – existing templates & themes

4) Manage/Create shopify Apps 

4) To deliver optimized, fast loading, and super responsive website

5) Superb troubleshooting and debugging skill

6) Extend Shopify functionalities using storefront APIs, liquid programming, meta fields, etc

7) Manage existing Shopify theme and also create new theme if needed
7) Implementing SEO/CRO best practices in Shopify sites Creating responsive website designs
8) Constantly look for better ways to do things by keeping up to date with the latest developments in the industry

Technical Capabilities Required? (Must Have Skills) 

For this position, you must have a minimum of  2 years of experience as a Shopify developer. But what is really essential is to have experience with complex implementations such as Ajax Cart, Product Quick View, Product Customizers, among others.

It is also necessary to understand advanced Shopify concepts such as alternation of layouts and templates, product attributes, cart properties, and a deep understanding of the limitations and possibilities of Shopify objects.

Ruby on Rails / Shopify Front End
Good Knowledge of HTML5, Bootstrap, CSS3, and Javascript (including JQuery framework)
Good knowledge in AJAX
Good Knowledge of Apache / PHP / MySQL
Good Knowledge of Postgres SQL (not mandatory)

• Thorough expertise in developing responsive layouts for desktop, tablet, and mobile devices 
• Knowledge of speed optimization of Shopify stores
• Expertise in Shopify Liquid template language,Shopify Admin/Storefront

APIs,Meta-fields,RESTAPIs

• Working knowledge in Custom Shopify App development
• Good expertise in Shopify Developer Platform & Shopify Theme Development
• Knowledge in data migration and synchronization between Shopify instances & configurations
• Experience with code version/ branching tools like Git/SVN
• Usage of theme-kit or similar code push methodology experience
• knowledge of performance Improvement best practices
• Know how to write flawless and structured CSS
• Know how to layout HTML optimized for SEO and accessibility

Good to have skills 

• Knowledge in other ecommerce platforms like Magento, woo commerce, Big Commerce will be preferred
  Experience with React or Knockout.js is a plus
  
  

• Product Manager leads multiple inter-dependent work-streams, each with massive business potential and scale, immediately:
• Complete end-to-end product design for web-based Ed-Tech Platform with blockbuster in-market results as we go from MVP to scaled product.
• Lead complexity of creating a platform that should be absolutely delightful for kids 6-14 while delivering perceived academic value to parents.
• Have a global aesthetic—the product will expand globally in 3 months time and aesthetic should transcend cultural boundaries to deliver a true global experience.
• Have strong detail orientation—the product will have inter-dependent flows on both front-end as well as teacher/admin/ops back-end.

• 7-10 years of experience with at least 6 years of experience as a Product Manager
• Scaled consumer product experience
• Building a product from scratch and grown to 2x or 3x.
• Good to have candidates from IIT/NIT/BITS Pilani and Top colleges

Certification required-
DP-100/DP-200/AZ-900 Cetification Mandatory
Requirements:

1. 3+ years of hands-on experience in Azure Databricks platform .Delta lake, Time travel design patterns. Lambda Data Architecture
2. Experience in Azure Cloud Platform. (ADLS, Blob , ADF ).
3. Understanding of big data file formats like JSON, Avro, Parquet and other prevalent big data file formats
4. Experience with Python, PySpark, Scala, Spark to write data pipelines and data processing layers
5. Demonstrate expertise in writing complex, highly-optimized SQL queries across large data sets
6. Experience with Data Governance ( Data Quality, Metadata Management, Security, etc.)
7. Strong SQL skills and proven experience in working with large datasets and relational databases.
8. Understanding Data Warehouse design principles (Tabular, MD).
9. Experience in working with big data tools/environment to automate production pipelines
10. Familiarity with Azure Synapse and Snowflake
11. Experience with data visual analysis and BI tools (matplotlib  and Power BI)