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About MyOperator:
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.
About the Role:
We are looking for a Technical Support Executive (L1) to join our growing team at MyOperator. In this role, you will be responsible for handling customer service requests,troubleshooting technical issues, and managing support tickets. You will be the first point of contact for customers, ensuring quick resolutions and delivering a seamless support experience. If you have strong technical aptitude, problem-solving skills, and a customer-centric approach, we’d love to hear from you!
Key Responsibilities:
● Respond to customer service requests and tickets promptly.
● Diagnose and troubleshoot basic technical issues related to MyOperator products.
● Provide step-by-step guidance and training to users.
● Escalate complex technical issues to higher support levels.
● Maintain accurate documentation of customer interactions and resolutions.
● Handle KYC verification, activation tickets, SMS template approvals, and business
name approvals.
● Manage account panel-related tasks, including feature activation, billing date changes,
account transfers, and number-related requests.
● Process WhatsApp, Truecaller, and onboarding tasks related to credit limits, top-ups,
and balance management.
● Work with JIRA and Qntrl for ticket resolution and task management.
Skills & Qualifications:
● 1-2 years of experience in a technical support role, preferably in a SaaS-based
company.
● Strong understanding of SaaS platforms and how they work.
● Problem-solving skills with the ability to diagnose and troubleshoot basic technical
issues.
● Excellent communication and customer service skills with a helpful and patient
approach.
● Ability to provide training and support to users related to MyOperator products.
● Familiarity with JIRA, ticketing platforms, or similar tools is a plus.
● Ability to follow structured processes and complete assigned tasks efficiently.
Why Join Us?
● Opportunity to work in a fast-growing SaaS company.
● Collaborative and supportive work environment.
● Hands-on experience with customer interactions and technical troubleshooting.
● Scope for learning and career growth in the tech support domain.
About the role:
For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,
who will be able to -
- Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
- Identify customer needs and help them provide a 360-degree experience.
- Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
- Handle Escalations of all types and nature.
- Handle E-commerce channels.
- To perform all duties to a high standard of customer care in attitude, approach, and resolution.
Pre-requisites
- A chance to earn monthly as well as annual incentives.
- Proficiency in English and Hindi.
- Excellent knowledge of MS Office, Excel, and PowerPoint
- Fast learner with and passion for sales and an understanding of negotiation techniques
- Self-motivated with a results-driven approach
- Graduate degree
About Texila:-
We are proud to offer the best online courses in a range of disciplines including healthcare, medicine, management, and research. Texila Educare Healthcare and Technology Enterprises Private Limited offers courses for professionals with over 20 years of experience teaching students all around the world.
Job Description:
- Develop new relationships to grow business and help the company expand
- Maintain existing business
Responsibilities:
- To source, onboard and train, retain and engage education consultancies network within an assigned territory to get the desired number of students per year
- To identify and sign Pre-Med Center in the designated territory to get the desired number of students from them
- To identify potential partners, to work as affiliate marketers for TAU programs
- To identify and engage with administrative heads of Medical Teaching Hospitals to build a list of prospects for UG / PG programs
- To identify a list of prospects (MBBS graduates) and create a database of them. Meet and convince them to get the desired numbers
- To Plan and execute a set of ATL / BTL activities required for the engagement, sourcing and retention of target students for various programs
Requirements:-
- Bachelor's degree
- 3 - 5 years prior industry-related business development experience
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
• Identify, comprehend and clearly articulate clients' requirements to generate an end-to-end
advertising solution.
• Analyse and elevate client’s consumption of contract, adoption of the product and generation of
upsell or cross-sell.
• Assist team in building social media advertising campaigns on Facebook, Instagram, Snapchat,
Twitter, LinkedIn & YouTube for world’s leading brands mapped to their business needs.
• Analyse clients’ performance and prescribe methodologies for optimal budget management, faster
growth, higher conversions and greater ads reach.
• Collaborate with our technology partners to build expertise on the social media management
software.
• Provide an effective reporting mechanism for highlighting prime metrics and key performance
indicators.
• Identify opportunities for increased efficiency for clients and provide subject matter expertise on
best fit across message, media & channel.
• Work with clients to improve the paid service itself and its alignment with client’s core business.
• Track team members’ productivity and identify opportunities in processes for increasing efficiency.
• Capturing development areas for product improvement and closed looping with product managers
and engineering for necessary corrective actions.
• Actively make sure that you are knowledgeable on all Sprinklr software products.
• Actively make sure you are knowledgeable on native channel’s ad products package.
Required Skills & Qualification:
B.tech / MBA (Full time)
• 6+ years of overall working experience with 4-6 years of experience in digital marketing, campaign
execution experience in social platforms and social account management at a brand or agency
• Advanced excel skills with efficiency in using v-lookups, pivots, charts, data interpretation and
handling high volumes of data sets
• Excellent written and verbal communication skills
• Industry specific knowledge across different verticals or lines of business
• Analytical mind-set with attention to detail and excellent problem solving skills
• Ability to think independently and learn as a member of a team
• Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and
commitment to client delight
• Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter,
YouTube, Instagram, LinkedIn)
• Direct experience in working with or for social media management software is preferred
• Social media ads certifications, like Facebook Blueprint, Google AdWords’, etc are a must
• 4-year college/university degree.
Our client is a new age ed-tech platform that provides a perfect combination of classroom learning and technology to the kids of KG to class 7. Their experiences with inquiry based learning systems, child psychology, active pedagogy and gamification of study materials, helps students to learn and clear their respective Math and English levels easily and without the need for tuitions.
The founders are XLRI alumni who have experience in Education as well as other sectors and well versed with running a successful business. Backed by FIITJEE, it has been recognised as one of the most Promising Educational Apps. The app promotes fun learning and focuses on mastery of the subject, ensuring that the new age kids possess critical thinking, problem solving and communication skills.
- Generating Leads by calling on Parent Leads through the CRM
- Calling 60-75 Leads on a daily basis
- Generating trail classes by pitching to the parents to take the Trial Class
- Conducting counselling sessions for parents who take trial classes
- Closing the sale through smart and strategic approach
- Generating and meeting revenue numbers (3L+ per month)
- Freshers with a graduate or post graduate degree
- A keen desire to drive Sales for a fast-growing startup
- Willing to work 6 days a week(Mondays off)
candidates should be fluent in speaking English And Hindi
Freshers or six months experience in customer support required
Male or female candidates can apply
immediate joiners only
- Create and maintain new hire and personnel files and enter them into Human Resources Information Systems.
- Assist with orientation of new employees.
- Ensure accurate maintenance of all employee records and files (e.g., interview documents, ).
- Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary.
- Generate Human Resources data reports as necessary Answer phone calls and record messages.
- Create and type office correspondence using computer.
- Serve as Human Resources subject matter expert and participate on project teams.
- Day to day operations of the HR function
- End to End Recruitment process like Sourcing of candidates from job portals, taking care of interview and selection process.
- HR Administration (eg. leave management, employee database, salary inputs, training history cards)
- Strong communication and organizational skills
- Must be self-motivated with a strong sense of urgency
- Ability to handle multiple priorities while maintaining strong attention to detail and adhering to deadlines
- Strong interpersonal and communication skills, both oral and written
- Able to create a positive employee experience so that people want to join and stay with the organisation
- Sound judgment and problem-solving skills
- Familiarity with MS Office/Excel/Outlook
Catalyst IQ is an exclusive global community of CXOs from leading companies across industries. We help new-age company leaders develop economies of scale by catalyzing their respective organization's growth. Catalyst IQ helps start-ups and corporations solve their concurrent business challenges which include - Fund Raising, Leadership Hiring, and Business Development through Strategic Collaborations.
Job Description
Catalyst IQ is seeking a Key Account Manager to join our team. The ideal candidate would act as a bridge between the high-end clients that Catalyst IQ works with, which includes start-ups and unicorns, and the founders & the recruitment team.
Role Responsibilities
Talking with the senior leadership of all the clients to thoroughly understand their
vision, their requirements & challenges in sourcing a particular role.
Working with the co-founders to build up & execute sourcing strategies that the
recruitment team would work upon for each role.
Managing the recruitment team, coordinating with the clients on a day-to-day level, and
handling the complete lifecycle of a candidate from the time when a candidate was sourced to when it accepts the offer.
Helping the recruiters understand the role in-depth, the sourcing strategy, and the selling points of a company. This also involves talking to candidates at times as well to do a thorough hygiene check and to better sell the role.
Managing all the tracking sheets & dashboards to have a more data-driven approach towards clients and the team.
Role Requirements
1+ years of experience in the HR vertical.
A hustler who is highly meticulous with a problem-solving mindset.
A data-driven person with intermediate experience of using Google Sheets.
Excellent in verbal communication & email writing.
A good listener with a strong presence of mind.
Prior experience in managing internal teams/clients would be a plus.

