Marketing Executive

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

Job description of Business Development Executive:-

We are looking for a competitive online sales representative to develop sales strategies and should be having experience in sales. The successful business executive sources new sales opportunities and close sales to achieve targets.

Responsibilities:

1.Identifying and Generating new leads;

2.Pitching products and/or services;

3.Maintaining fruitful relationships with existing customers;

4. Maintain knowledge of all product and service offerings of the company;

• Qualification- Graduation
• Skills: Excellent Good Communication skills, Must have good negotiation skills, Must be detail oriented and an active listener, Researching market trends.;
• Experience: Freshers & Experienced are welcome.
• Language Known: English, Hindi, Marathi
• Location: Bavdhan, Pune (Maharashtra)
• Office Timing: 9:30 am to 6:30 pm
• Weekly off: Sunday

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

• Familiarize yourself with all products and services offered by our company.
• Procuring new clients through direct contact, Upwork, Freelancer, Fiver
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

Our client is a disruptive performance marketing agency with a data-driven approach adding impetus to its client's growth. The agency has developed two proprietary tools that enables them to execute large scale marketing campaigns. Atomated media buying, centralized data tracking, business intelligence reports and personalized ads are the major services offered to the clients.