Technical Support (L2)
at We are looking for an experienced L2/L3 Support Analyst
Job Summary
We are looking for an experienced L2/L3 Support Analyst / Engineer to provide advanced technical support, troubleshoot complex application and cloud issues, perform root-cause analysis, and ensure platform stability across modern digital, data, AI, and Microsoft Azure environments. The role requires strong problem-management capabilities, ownership of critical incidents, effective escalation handling, and collaboration with development and infrastructure teams.
Key Responsibilities
- Provide L2/L3 technical support for business-critical applications and platforms.
- Perform advanced troubleshooting, incident diagnosis, root-cause analysis, and resolution of complex technical issues.
- Manage and resolve P1/P2 incidents, service disruptions, and recurring production issues within agreed SLAs.
- Perform problem management, identify recurring issues, and implement permanent corrective actions.
- Support and troubleshoot Sitecore XM Cloud / Experience Edge, Next.js, Vercel, React Native, and Dynamics 365 CE/Dataverse environments.
- Troubleshoot APIs, Azure API Management, Azure Integration Services, and related integration issues.
- Provide support for Microsoft Fabric, Power BI, Azure AI, and Azure-based data services.
- Monitor and troubleshoot applications hosted on Azure Kubernetes Service (AKS) and Azure App Service.
- Use Azure Monitor, Application Insights, Log Analytics, and Microsoft Sentinel for monitoring, diagnostics, alert analysis, and security-related troubleshooting..
- Prepare and maintain RCA, problem records, knowledge articles, troubleshooting guides, and operational documentation.
- Support knowledge transfer and mentor L1/L2 support teams on complex technical issues.
- Ensure application availability, reliability, performance, and overall platform stability.
Preferred Profile
- 6–8 years of experience in application production support / L2-L3 support / cloud application support.
- Hands-on experience supporting complex Azure-based digital applications and integrations.
- Experience working with enterprise ITIL processes, including Incident, Problem, Change, and Knowledge Management.
- Strong communication skills with the ability to interact with technical and business stakeholders.

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Job Title:
Data Entry Executive
Experience:
0–1 Year
Location:
Bangalore (Work from Office)
Employment Type:
Full-Time
About the Role:
We are looking for a detail-oriented and motivated Data Entry Executive to join our team. The ideal candidate should have a strong command of Microsoft Excel and Google Sheets, with the ability to efficiently manage, organize, and process data. This role is perfect for recent graduates or individuals with up to one year of experience who are looking to build a career in data management and digital operations.
Key Responsibilities:
- Accurately enter, update, and maintain data in Excel and Google Sheets.
- Utilize spreadsheet functions such as formulas, filtering, merging, dropdowns, and color filters.
- Apply and troubleshoot formulas like CONCAT, PROPER, LOWER, UPPER, and VLOOKUP.
- Organize and clean data to ensure accuracy and consistency.
- Generate reports and summaries as needed.
- Assist with basic SEO tasks such as keyword entry and metadata updates.
- Support content management on CMS platforms like Webflow and WordPress (preferred).
- Collaborate with team members to ensure timely completion of data-related tasks.
- Perform other administrative and data entry duties as assigned.
Required Skills:
- Strong proficiency in Excel and Google Sheets.
- Hands-on experience with formulas, sorting, filtering, merging, dropdowns, and formatting.
- Familiarity with functions like VLOOKUP, CONCAT, PROPER, LOWER, and UPPER.
- High attention to detail and accuracy.
- Basic understanding of SEO concepts.
- Good communication and organizational skills.
- Ability to work independently and collaboratively in a team environment.
Added Advantages (Preferred, not Mandatory):
- Experience working on CMS platforms like Webflow and WordPress.
- Basic knowledge of design tools such as Canva or Figma.
Qualifications:
- Bachelor's degree in any discipline (preferred).
- 0–1 year of relevant experience in data entry or a similar role.
Why Join Us?
- Be part of a dynamic and supportive team.
- Gain hands-on experience with industry-standard tools and platforms.
- Opportunity for growth and continuous skill development.
What we need from you:
- CSSA certification prior to Dec 2019
- Minimum 4 years relevant experience in pega application development
- Strong technical acumen
- Willingness to work from Office, if required, after the pandemic
- Represent Machint if deployed at client location
- Cadets with a shorter notice period OR left with a shorter notice while serving notice are the TOP PRIORITY.
- Partnering with internal business owners (product, marketing, edit, etc.) to understand needs and develop custom analysis to optimize for user engagement and retention
- Good understanding of the underlying business and workings of cross functional teams for successful execution
- Design and develop analyses based on business requirement needs and challenges.
- Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, etc.
- Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
- Identify and use appropriate investigative and analytical technologies to interpret and verify results.
- Apply and learn a wide variety of tools and languages to achieve results
- Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
Requirements
- 2 - 4 years of relevant experience in Data science.
- Preferred education: Bachelor's degree in a technical field or equivalent experience.
- Experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
- Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, XGBoost, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, boosting and ensemble methods.
- Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools.
- Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
- Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
- Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE).
- Experience in risk and credit score domains preferred.
• Hands-on experience in Azure.
• Build and maintain CI/CD tools and pipelines.
• Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RARA Now.
• Continuously improve code quality, product execution, and customer delight.
• Communicate, collaborate and work effectively across distributed teams in a global environment.
• Operate to strengthen teams across their product with their knowledge base
• Contribute to improving team relatedness, and help build a culture of camaraderie.
• Continuously refactor applications to ensure high-quality design
• Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
• Excellent bash, and scripting fundamentals and hands-on with scripting in programming languages such as Python, Ruby, Golang, etc.
• Good understanding of distributed system fundamentals and ability to troubleshoot issues in a larger distributed infrastructure
• Working knowledge of the TCP/IP stack, internet routing, and load balancing
• Basic understanding of cluster orchestrators and schedulers (Kubernetes)
• Deep knowledge of Linux as a production environment, and container technologies. e.g., Docker, Infrastructure as Code such as Terraform, and K8s administration at large scale.
• Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, and CI/CD.
About our Client:
Our Client is founded in 2012, provides a modern solutions for wide range of industries such as Retail, Food &
Beverages, Distribution, Airlines, Banks and Govt. Tax collection. In-house innovation of block-chain enabled multi-level
retailing platform called Just Billing enables companies to optimize and redefine their business processes. The platform
is being used by more than 90,000 happy customers including Fortune 500, Governments and Banks. Effiasoft is based
out of India, Singapore and US and expanding
Technology Stack: ASP.NET FULL STACK (ASP.NET, C#, SQL SERVER)
Experience Level: 2 – 7 years
Job Description
Looking for ASP.net Developer who possesses a passion for technologies to the limits and excited to work with our
team of talented engineers based out of our Hyderabad office to design and build highly scalable cloud based
Enterprise Web Applications.
In this role, you will have to maintain high coding standards through good design, documentation, unit testing along
with excellent problem solving and strategic thinking. Good decision making and sound communication skills are
necessary as candidate will have to communicate with stakeholders to collect requirements, describe software product
features and technical designs.
Roles and Responsibilities
1. Design, develop and maintain web based services and applications using ASP. Net, C#, MVC, Web
API, MS SQL Server and Service Oriented Architecture.
2. Developing highly optimized cross browser and responsive web application using HTML5, Java
Script, CSS and jQuery.
3. Manage the full technical life-cycle of web applications during each development phase including
functional & technical design, implementation, testing, deployment and maintenance.
4. Developing heights standard Web Application based on functional requirements, UI/UX
requirements, business logic and Web APIs.
5. Designing database tables, views, stored procedure, functions to store and retrieve data most
efficiently from SQL database.
6. Writing bug-free code with highest coding standard.
7. Developing high-performance, highly-secure and highly scalable ASP.net Web Application.
8. Perform unit testing, trouble shooting, debugging and code reviews for robustness, including edge
cases, usability, and reliability of the software.
9. Working closely with quality assurance team to ensure delivery of quality and reliable applications.
Diagnose functional issues and fix bugs to meet highest industry quality standard.
10. Collaborate with team members to brainstorm about technical challenges and help each other. –
Gathering and clear understanding on requirements from product managers, customers, end-users,
sales and support team members.
11. Describe and document technical design, specifications of software product features.
12. Manage source code checkin, checkout, merging code.
13. Delivering tasks and assignments on time.
14. Taking accountability and ability to work under pressure.
Requirements
Passionate about technology and developing Web Applications to solve real-word challenges.
Any Bachelor or Master Degree in Computer Science, Engineering or a related subject.
Minimum 2 years hand-on experience in ASP. Net MVC, C#, Web API, MS SQL Server and Service
Oriented Architecture.
Extensive hands-on experience in HTML5, Java Script, CSS and jQuery.
Hands-on experience with 3rd party API integration.
Hands-on experience in performance optimization and application security.
Experience in implementing secure, transactional applications integrated with web-based services.
Familiarity with SVN source code management system.
Experience in deploying applications in IIS, optimizations and IIS configurations.
Excellent problem-solving and analytical skills.
Excellent communication, presentation and team working skills.
Ready to take responsibilities, ownership and ability to work under pressure.
Added advantage for candidates recognized in Coding contest or Hackathons.
Candidates with any certification, award or work recognition from any credible sources are given preference.
Regards
Team Merito
- 3+ years of professional software development experience
- 3+ years of object-orientedJava/ J2EE development
- Full SDLC experience (requirements gathering, architecture, development, QA, etc…)
- Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
- Experience with SOAP / REST web services
- Knowledge of SQL
- Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable
- Understanding concepts of CDN & Content Management
- Must have worked on any one messaging solutions
- Bonus Points for micro service design and development experience
- Bonus points for any mobile development experience
- Used Agile methodology
- Experience leading or working with cross geography teams
- Bonus Points for experience working on Unix, shell scripting & Build Systems
- Experience in performance optimization is an added advantage
POSITION
- You will be actively involved during the entire technology development lifecycle. Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.
- Primary role in software development with object-orientedJava
- The customized solutions that you will be architecting and developing will also require knowledge and experience with spring / Hibernate, SOAP / REST, and SQL.
- Ability to learn new technologies quickly and willingness to read and digest large existing source code and take ownership on complex component or subsystem to drive improvements and re-architecture
- Work with a team of amazing developers and designers involved in the design and development of global platforms
- Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms
- Drive the implementation of new technologies which improve our ability to build great customers products.
- Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
QUALIFICATION
- A Bachelor’s degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus
- Hackathon participation and accolades are a plus
The Technical Recruiter in Recorem will be an independent contributor instrumental in driving the parent company – Redefined Corp’s HR operations. You will source, screen and provide shortlists of qualified applicants for various niche and deep tech IT-related roles for in-house and client requirements.As an independent Full Stack technical Recruiter, you must be comfortable working with a global remote team distributed across US, Germany and India. Our async work environment demands efficient time management and innovative strategic ideas from all team members to efficiently meet our goals.
Daily Responsibilities -
1) Writing and posting technical job advertisements with interesting descriptions of skills and tasks in relevant forums, portals, and networking communities.
2) Identify and source qualified candidates via top professional platforms like GitHub, Stack Overflow, etc.
3) Analyze JDs and prepare relevant skill matrix to pre-qualify candidates.
4) Must have the practice of attending professional events and follow tech forums to constantly upskill and stay updated with the latest technologies and channels to source resources.
5) Promote Redefined Corp, Recorem and it’s associated professional events by networking with potential candidates using innovative online/offline channels.
6) Draft job offer letters, contracts, and other relevant documentations.
7) Research, document and execute new ways to reach out to passive candidates.
8) Conduct pre-screening interviews for analyzing the technical and soft skills of candidates.
The Right candidate must have -
· At least a bachelor’s degree in IT, Human Resources Management or a relevant field
· 3+ years experience as a Technical full cycle recruitment working with Deep Tech, Opensource and other latest IT-niche technologies and work experience with a North American IT staffing agency is a plus.
· Solid technical background needed to understand as well as explain requirements for IT-related jobs
· Prior experience with conducting various types of screening and pre-qualifying interviews via phone and video conference.
· Experience with resume databases like Dice, Indeed, etc.
· Experience with souring using Google Search Operators and other social media platforms
· Sound knowledge of all labor regulations, work authorization and HR practices in US
· Strong verbal as well as non-verbal communication skills with exceptional time-management and organizational skills This position offers a competitive base salary + performance-based incentives + standard health benefits.
Redefined Corp is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.











