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Technical Support (L2)
We are looking for an experienced L2/L3 Support Analyst
Technical Support (L2)
Vysystem pvt Ltd's logo

Technical Support (L2)

at We are looking for an experienced L2/L3 Support Analyst

Agency job
5 - 10 yrs
₹10L - ₹15L / yr
Bengaluru (Bangalore), Mumbai, Pune, Hyderabad
Skills
skill iconNextJs (Next.js)
skill iconReact Native
API

Job Summary

We are looking for an experienced L2/L3 Support Analyst / Engineer to provide advanced technical support, troubleshoot complex application and cloud issues, perform root-cause analysis, and ensure platform stability across modern digital, data, AI, and Microsoft Azure environments. The role requires strong problem-management capabilities, ownership of critical incidents, effective escalation handling, and collaboration with development and infrastructure teams.

Key Responsibilities

  • Provide L2/L3 technical support for business-critical applications and platforms.
  • Perform advanced troubleshooting, incident diagnosis, root-cause analysis, and resolution of complex technical issues.
  • Manage and resolve P1/P2 incidents, service disruptions, and recurring production issues within agreed SLAs.
  • Perform problem management, identify recurring issues, and implement permanent corrective actions.
  • Support and troubleshoot Sitecore XM Cloud / Experience Edge, Next.js, Vercel, React Native, and Dynamics 365 CE/Dataverse environments.
  • Troubleshoot APIs, Azure API Management, Azure Integration Services, and related integration issues.
  • Provide support for Microsoft Fabric, Power BI, Azure AI, and Azure-based data services.
  • Monitor and troubleshoot applications hosted on Azure Kubernetes Service (AKS) and Azure App Service.
  • Use Azure Monitor, Application Insights, Log Analytics, and Microsoft Sentinel for monitoring, diagnostics, alert analysis, and security-related troubleshooting..
  • Prepare and maintain RCA, problem records, knowledge articles, troubleshooting guides, and operational documentation.
  • Support knowledge transfer and mentor L1/L2 support teams on complex technical issues.
  • Ensure application availability, reliability, performance, and overall platform stability.

Preferred Profile


  • 6–8 years of experience in application production support / L2-L3 support / cloud application support.
  • Hands-on experience supporting complex Azure-based digital applications and integrations.
  • Experience working with enterprise ITIL processes, including Incident, Problem, Change, and Knowledge Management.
  • Strong communication skills with the ability to interact with technical and business stakeholders.



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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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