"Engineering Manager", "Senior Engineering Manager",

Frontend developer @ Kredmint

 

What we are looking for 

• Bachelors in Computer Science or equivalent industry experience
• 2+ years of experience as a Frontend Engineer
• Experience with React, Javascript, and Redux. Experience with Node.js, Enzyme, and Jest is a plus
• Understanding of asynchronous javascript handling
• Previous experience in working with UI libraries.

Skills:
 ITIL, Hardware Asset Management (IT-Asset Management) ,Servicenow(snow).

•  Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
•  Coordinate for Service transition activities.

• Initiate change / release requests in line 
• customer change / release management process.

•  Work on the major problem tickets assigned by ITIS Teams
• Hands on experience in hardware asset management.
• experience on ticketing tool like service now or SNOW
• ITIL Certified.

Certification:
 ITIL

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

 

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

 

To know more, Visit! - https://www.happyfox.com/

 

A Senior Automation Test Engineer at HappyFox is an integral part of the QA team responsible to ensure product quality and integrity with a special focus on the development and execution of test automation. 

 

Responsibilities:

• Owning the quality of any deliverables including new features and enhancements.
• Working closely with the product team in understanding the requirements and user workflow.
• Developing and executing test plans and test cases with a strong emphasis on using code to solve technical challenges and shorten the regression test cycle through automation.
• Performing automated API testing.
• Contributing to building of a Continuous Integration (CI) environment and ongoing process improvement activities.
• Identifying required improvements in the test and development processes; making contributions to our automation tools that address specific needs.
• Raising defects/bugs and tracking them till closure.

 

Requirements:

• Minimum 5 years of relevant experience in QA with at least 3 years of experience in automation.
• Expertise in Selenium tool for automation testing.
• Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it.
• Good knowledge of object-oriented programming, along with requisite coding and debugging skills.
• Design and development skills in Python and/or Java.
• Some knowledge of continuous integration practices.
• Excellent verbal and written communication skills.
• Experience working in SaaS based product company (optional)
• Knowledge of Performance / Load testing tool (optional)
• Experience working for a bootstrapped high-growth startup (optional)

 

Job Title: Technical Support Specialist

Department: Customer Support > Engineering 

Reports to: Technical Support Team Lead

Location: Remote | India

 

 

Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner.  This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products.  The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.

 

 

Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams.  The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.

  

• Provide excellent customer service to Commerce Fabric’s customers
• Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
• Updates Account Manager with any escalated issues 
• Highlights any consistent issues and themes to Technical Support Team Lead
• Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
• Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
• Troubleshooting technical errors with a modern web-based application

 

Qualifications: 

 

• Full-time bachelor’s degree
• 2-4 years of customer-facing experience with global customer exposure in a technical support role
• Ability to work in shifts outside normal business hours
• Excellent written and verbal communication skills in English with an ability to build relationships.
• Experience working with different operating systems including Windows and Mac OS
• Experience with ticketing systems Zendesk and JIRA
• Ability to work independently
• Ability to prioritize and manage several milestones and projects efficiently

 

 

 

 

- Create email marketing campaigns to promote products or services.

- To plan, execute, test, establish best & effective email marketing practices.

- Purge non-deliverable email addresses and opt-outs

- Create email marketing strategy for leads as well as existing clients

- Create and maintain email marketing reports to improve efficiency 

- Maintain domain reputation and In-boxing rates for all our email campaigns 

- Plan and maintain email calendar for all the brands 

- Maintain lists and database for efficient execution

- Single handedly responsible for execution of all email marketing campaigns 

 

Title:	Assistant Manager HR
Location:	Vikhroli
Experience:	1-3 years

 

 

Job Description:

We are looking for an Assistant Manager in our HR Team (for Employer Branding and Internal Communication) to develop and deliver innovative and effective Employer Branding roadmap and action plans to promote the company as an employer of choice to prospective hires through social media, print and other communication formats and programs. We are looking for someone who can engage well with existing employees and play an important role in internal communication.

This role reports to Head of Human Resources.

 

KRA:

 

• Developing a comprehensive and sustainable employee engagement roadmap.
• Identifying and working / liaise with third party vendors to establish an overall all framework to continuously enhance and upgrade the Employer Branding and employee engagement to the current and future requirements.
• Planning, establishing, and collaborating with stakeholders to keep the social media presence and channels related to recruitment and employer branding fresh and relevant.
• Responsible for Employee Engagement, Employee Brand Management, Event Management related to employee engagement.
• Leading the development and delivery of internal communication plans and materials and managing events and engagement plans.
• Improving the Employee Engagement Index by conceptualizing and implementing various employee development and engagement initiatives.
• Expanding the company's online presence and developing creative ways to draw prospective employees to the company's website and identifying new recruitment opportunities through social media.
• Acting as Subject Matter Expert within Employer Branding by providing the best knowledge, best practices and innovative solutions to support the business.
• Establish campus connections and drive campus engagement / relationships to build a sustainable employer Brand.
• Identify gaps and early signals of engagement interventions [through L&D, upskilling and other HR interventions] basis the engagement surveys.

 

 

Desired Skills and Competencies:

• Passionate about creating an impact in the lives of employees.
• High energy, flexible and Independent/Enthusiastic, work well with internal & external teams and be able to adapt quickly to a fast-moving environment.
• Experience and strong understanding of stakeholder management.
• Fluent in English communication (verbal & written expression).

 

Must-Have Skills:

• Extract and present valuable information from data
• Understand business requirements and generate insights
• Build mathematical models, validate and work with them
• Explain complex topics tailored to the audience
• Validate and follow up on results
• Work with large and complex data sets
• Establish priorities with clear goals and responsibilities to achieve a high level of performance.
• Work in an agile and iterative manner on solving problems
• Evaluate different options proactively and the ability to solve problems in an innovative way. Develop new solutions or combine existing methods to create new approaches.
• Good understanding of Digital & analytics
• Strong communication skills, orally and in writing

Job Overview:

As a Data Scientist, you will work in collaboration with our business and engineering people, on creating value from data. Often the work requires solving complex problems by turning vast amounts of data into business insights through advanced analytics, modeling, and machine learning. You have a strong foundation in analytics, mathematical modeling, computer science, and math - coupled with a strong business sense. You proactively fetch information from various sources and analyze it for better understanding of how the business performs. Furthermore, you model and build AI tools that automate certain processes within the company. The solutions produced will be implemented to impact business results.

• Looking for a talented PHP Developer having experience in writing clean PHP code.
• Someone very good at understanding requirements and developing services & features quickly.
• Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.

Your responsibilities will include:

• Having good attention to detail & requirements.
• Building software applications in PHP.
• Developing applications using best design and coding practices.
• Writing, maintaining & upgrading middleware & back-end code and building efficient PHP modules.
• Troubleshooting application and code issues.
• Integrating code with Databases & data storage solutions.
• Finalizing back-end features and testing web services.
• Updating and altering application features to enhance performance.

Key Requirements :

• Degree in Computer Science, Engineering or a related field.
• Must have Experience in PHP (Lumen & Laravel).
• Experience in creating scalable service-oriented & serverless applications.
• Experience with secure coding.
• Proficient BitBucket and Git.
• Should be experienced in following Agile methodologies. Tools - Jira & Confluence.
• Must have experience in RDBMS - Postgres/MySql and NoSql - MongoDB/Redis.
• Additional knowledge/experience in Python and NodeJs will be good to have.
• Good to have experience in AWS.
• Good problem solving, decision making and prioritization skills.

 

 

 

We are a highly innovative Fashion tech startup, looking for a senior developer to develop the platform and drive the technology initiatives of the company

 

Key focus areas: Product Architecture, Full-Stack development, Product Deployment and innovation in technology

 

Roles & Responsibilities:

1. Work as a Sr. Software Developer with strong coding capabilities and cloud capabilities
2. Design, architect and implement the product platform from the scratch
3. Ownership of end to end design, implementation, and development
4. Foster the development of highly scalable and performance-driven product
5. Work closely with the business team to understand the business requirement and vision of the product
6. Collaborate with the Founder to create an effective product road map and release plans
7. To build, lead and mentor the development team  
8. Excellent team management and interpersonal skills

Must-have skills

1. Extensive and deep knowledge of building highly scalable and performance-centric web platform
2. Proficient in designing the monolithic or microservices architecture
3. Understanding the nitty-gritty of data and its useful presentation
4. Deep insight into search and analytics systems
5. Basic understanding of building a graphical representation of data
6. Strong understanding of the data and its usage

 

 

Tools and Platform

1. Strong experience in designing and implementing web-based solutions based on any full-stack
2. Excellent understanding and strong working exposure to the AWS platform and it’s a tool like cloud front S3 etc.
3. Proficient and good knowledge of working with databases 
4. Hands-on experiences on at least one DBMS
5. Exposure to web scrapping tools and framework
6. Search and indexing tools like elastic search
7. Exposure to HTML is a must
8. Prior experience of designing, developing and deploying platforms 
9. Knowledge of making SEO friendly and responsive web platforms
10. Experience in designing, scaling and securing APIs

Responsibilities Perform research on current benchmark trends and audience preferences Design and implement social media strategy to align with business goals Collaborate and Build PR relationships and Social Campaigns Set specific objectives and report on ROI Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) Monitor social traffic metrics and conversions Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency Communicate with followers, respond to queries in a timely manner and monitor customer reviews Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout) Suggest and implement new features to develop brand awareness, like promotions and competitions Stay up-to-date with current technologies and trends in social media, design tools and applications Manage Social Media Advertising - Spend and Execution Be responsible for Online Reputation Management Product Management skills are a plus Manage and Mentor your Interns and Juniors Requirements Proven work experience as a Social Media and PR Specialist Hands on experience in content management Excellent copywriting skills Ability to deliver creative content (text, image and video) Solid knowledge of SEO, keyword research and Google Analytics Excellent Knowledge on Social Media Ad metrics, Budgeting and Reach Knowledge of online marketing channels Familiarity with web design Excellent communication skills Analytical and multitasking skills Create Fortnightly or Weekly Reports BSc degree in Marketing or relevant field