Who we are
Global Market Insights Inc. is a global market research and management consulting company catering to leading corporations, non-profit organizations, universities and government institutions. Our main goal is to assist and partner organizations to make lasting strategic improvements and realize growth targets. Our industry research reports are designed to provide granular quantitative information, combined with key industry insights, aimed at assisting sustainable organizational development.
We serve clients on every aspect of strategy, including product development, application modeling, exploring new markets and tapping into niche growth opportunities.
What we do
Global Market Insights publishes high quality, in-depth market research studies, to help clients obtain granular level clarity on current business trends and expected future developments. We are committed to our client’s needs, providing custom solutions best fit for strategy development and implementation to extract tangible results.
We believe that exceptional problems require exceptional people to solve, while exceptional people are invariably drawn towards solving exceptional problems. We have built our team around this belief, with industry analysts, consultants and domain experts, leveraging their global experience, helping us deliver excellence in all assignments we undertake. Global Market Insights publishes over 200 industry research reports, providing data points mentioned below:
At Global Market Insights, we believe that only granular information can help clients take efficient business decisions. Our reports frequently include detailed regional information for the following:
To create a unique space in the global industry and be identified as the most consistent and committed growth partner for market research, strategy formulation and sustainable organizational development.
Being a value-driven organization, our mission is to deliver practical and enduring results, driven by accurate and timely research, that enable our clients to take strategic decisions and achieve growth objectives.
TAPPP is leading the charge in bringing premium digital entertainment content & live sports to global consumers via its prepaid platform. TAPPP is available across platforms via the Web, Mobile and Tablets. Building out this brand presents significant product and engineering challenges. At the centre of solving those challenges is the TAPPP Product Engineering team which is responsible for the TAPPP product end to end. Here is what we are looking for: Monitor applications and infrastructure in production/UAT environment Research, diagnose, troubleshoot and identify solutions to resolve customer issues Take ownership of issues reported and see problems through to resolution Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports
We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
ob Responsibilities: Handle technical support related queries for customers. Provide prompt, reliable and accurate information to customers. Ensure timely resolution while maintaining the highest level of quality support in every customer interaction. Help customer resolve product related issues. Help with product integration. Escalate issues to the appropriate department and ensure to solve the issue working with the L2/L3 team within SLA. Requirements: Logical thinker, multitasking, problem-solving skills Excellent verbal & written skills Customer care skills Ability to prioritize workload Attention to detail. Ability to work well in a team Experience in application servers or relevant software development background
Top Skills: Must have neutral accent (Most important) 1. Technical aptitude & ability to learn complex cloud apps 2. Provide customer support via ticket-based help desk, or Skype calls. 3. Ability to write technical user documentation with perfect grammar 4. Excellent communication and presentation skills with neutral accent 5. Familiarity with CRM systems and practices. 6. Candidate with the technical background will be plus. 7. Everything else that is required to become a true customer support champion
We are looking for test automation of our e-learning platform. Planing to use selenium webdriver for web version of the platform and appium for Mobile apps.
* Very Energetic to mine/dig the requirements, discuss the functionality, features of the product, make recommendations and prepare various documents for the development team. * Help the developers, testers by clearing the functional problems. * Enthusiastic to archive the goals and results. * Flexible to work with various people at flexible timings. * Understand the Startup Environment * Good communication and interpersonal skills * Problem solving skills, critical thinking skills, find alternatives to a problem * Visual modelling, business analysis tools, soft skills, relation building skills, * Knowledge in Spiritual and religious activities. Nice to Have * Certifications such as BABOK, etc * Living near Gachibowli, Hyderabad area for easy commute.
Looking for an experienced Tech Support Engineer to give our customers world-class support with any technical issues or product questions they have. We are looking for someone that is interested and capable of growing into leading a team of support engineers.
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
We have brought together the best minds in industry, academia and technology domains to transform stakeholder journeys through innovation and digitalization of businesses and education institutions.
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.