Service Technician

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Techno-functional BA

GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.

We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.

• Should be quick to understand what business does and how it does and determine how to improve existing business processes.
• Identify the steps or tasks to support the implementation of new features & design the new features to implement. 
• Analyse the impact of implementing new features and implement the new features.
• Generation of technical Design Documents and changing them as per the required changes proposed.
• Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
• We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
• New business requirement analysis to find the GAP and resolution for smooth business operations.
• Able to translate functional requirements into technical specifications and to gather and document development requirements.
• Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
• Involve in QA cycle User acceptance testing.
• Training end-users regarding application functionalities.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model

• 1-2 years of relevant experience in a similar role. 
• Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
• Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
• Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
• Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
• Highly self-motivated and able to effectively prioritize and execute tasks while under pressure. 
• Excellent planning, organizational, and time management skills.
• Willing to travel to customer location.

• A bachelor’s degree in engineering CS/IT or related field.
• Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
• Knowledge in Dairy domain.

This position demands strong banking /BFSI domain expertise,

precisely retail lending stack.

Senior Presales Manager / Leads.

Work Location : Hyderabad.

Pennant is looking for highly experienced and seasoned Senior Presales Manager to drive the presales function and to support the Sales and Business Development team from functional and solution perspective of Lending Factory which is Pennant's flagship product suite covers the complete loan life cycle. As a senior presales manager, you are accountable for driving the presales life cycle in client acquisition, revenue generation and growth. If you are seasoned professional with excellent understanding of the business application from the functional and technical perspective preferably in the BFSI area, this is an excellent opportunity with tremendous growth potential.

Growth Opportunity:

Banking is the biggest consumer of technology and the share is simply growing. Banks generate maximum profits out of Lending operations hence it’s imperative for them to ensure they use the right business driven technological platforms or solution right from the customer on-boarding, origination, servicing till the closure. In the past few years FI’s have not been able to refresh lending tech stack and that’s leading to challenges, higher operational cost and customer dissatisfaction. However the stupendous growth in lending activities across the segments, markets and LOB’s in the recent times has created once in a decade business opportunity for Pennant. Do you want to be part of our growth story?

Roles & Responsibilities:

·      You have to bring in domain and industry knowledge, share know-how gained through client interactions in a structured way to the product engineering, implementation, sales, marketing and senior management;

·      Role involves gathering market competition and customer information, responding to RFPs/RFIs- Functional/Technical compliances, Solution Preparation, Proposal preparation, as per the timelines of prospect/customer, coordinate with different internal/external teams to identify the business pains to offer a solution in line with the client requirement

·      Work closely with various internal teams to orchestrate the right technical, functional and commercial responses that create differentiated value for Pennant and help winning bids;

·      Take bottom line responsibility for highest possible quality of our responses, presentations and interactions with the prospect;

·      Prepare and present the company and its responses to CXO’s of the prospect;

·      Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align solution with customer needs

·      Collaborate with marketing and take responsibility to build collaterals for specific LOB’s, personas and modules; refresh them on regular basis;

·      Write blogs, whitepapers and contribute content for website/social media as an when required; get noticed;

·      Mentoring and handholding the junior staff and build excellent presales capabilities

·      Deserving candidate would have worked in the past in technical solutions and presales capacity

Skills and Competencies:

·      Great presentation and communication skills is a must;

·      Hunger for world class quality work is expected;

·      Minimum of 5 years plus experience in handling multi-million USD international pursuits;

·      Knowledge of principles and methods for showing, promoting, and selling products or services to the highest possible quality;

·      Deep knowledge of banking applications, hardware and software, including lending business processes and programming;

·      Coordination, presentation skills, objection handling and effective written communication, questioning skills, influencing and personal impact;

·      Excellent intra personal skills and problem-solving skills;

·      Able to persuade client to buy our software;

·      Demonstrating integrity and transparency in the engagement;

Experience & Qualifications:

·      Experience : 8-15 years (I am open to consider Presales Consultants with 4+ years of experience also)

·      MBA graduate from a reputed institute or CA

Job Details:

·      Work Location : Hyderabad .. - 5 days, Work from office, no hybrid now.

·      Territory : Domestic and International Markets

• Attributes: Resourceful, Self-starter, Independent and Self-motivated, Ambitious, Entrepreneurial spirit, Collaborative, Focused

About Pennant:

Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions - HDFC, Bajaj Finserve, LIC HFL, Godrej HFL, RAK Bank, QNB to name a few.

Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing and collections experiences for their customers. Trusted by leading banks and financial institutions in Asia, Pennant’s award-winning lending platform has managed more than 10 Million loans and facilitates 50 Million loan transactions per year.

Pennant is HQ in Hyderabad and have offices and/ business operations in India, ME, Saudi, Australia, Philippines and UK. We are aggressively expanding across the geographies and adding to our 450+ workforce, spread across multiple locations. Visit us at www.pennanttech.com

About the job

MangoApps builds enterprise products that make employees at organizations across the globe

more effective and productive in their day-to-day work. We seek tech pros, great

communicators, collaborators, and efficient team players for this role.

Job Description:

Experience: 5+yrs (Relevant experience as a SRE)

Open positions: 2

Job Responsibilities as a SRE

• Must have very strong experience in Linux (Ubuntu) administration
• Strong in network troubleshooting
• Experienced in handling and diagnosing the root cause of compute and database outages
• Strong experience required with cloud platforms, specifically Azure or GCP (proficiency in at least one is mandatory)
• Must have very strong experience in designing, implementing, and maintaining highly available and scalable systems
• Must have expertise in CloudWatch or similar log systems and troubleshooting using them
• Proficiency in scripting and programming languages such as Python, Go, or Bash is essential
• Familiarity with configuration management tools such as Ansible, Puppet, or Chef is required
• Must possess knowledge of database/SQL optimization and performance tuning.
• Respond promptly to and resolve incidents to minimize downtime
• Implement and manage infrastructure using IaC tools like Terraform, Ansible, or Cloud Formation
• Excellent problem-solving skills with a proactive approach to identifying and resolving issues are essential.

A proficient, independent contributor that assists in technical design, development, implementation, and support of data pipelines; beginning to invest in less-experienced engineers.

Responsibilities:

- Design, Create and maintain on premise and cloud based data integration pipelines. 
- Assemble large, complex data sets that meet functional/non functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
- Build analytics tools that utilize the data pipeline to provide actionable insights into key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Create data pipelines to enable BI, Analytics and Data Science teams that assist them in building and optimizing their systems
- Assists in the onboarding, training and development of team members.
- Reviews code changes and pull requests for standardization and best practices
- Evolve existing development to be automated, scalable, resilient, self-serve platforms
- Assist the team in the design and requirements gathering for technical and non technical work to drive the direction of projects

Technical & Business Expertise:

-Hands on integration experience in SSIS/Mulesoft
- Hands on experience Azure Synapse
- Proven advanced level of writing database experience in SQL Server
- Proven advanced level of understanding about Data Lake
- Proven intermediate level of writing Python or similar programming language
- Intermediate understanding of Cloud Platforms (GCP) 
- Intermediate understanding of Data Warehousing
- Advanced Understanding of Source Control (Github)

• Should have strong PR with Builder/Architecture/Interior Designers organizations that undertake luxury projects.
• End to end sales & lead generation for luxury ceiling fans sales
• Outstanding communication & interpersonal abilities
• Commercial awareness
• Prior experience in related field will be an advantage

We are looking for a React Native developer interested in building mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Leverage native APIs for deep integrations with both iOS and Android platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing iOS and Android apps to React Native.

• 3-5yrs of practical DS experience working with varied data sets. Working with retail banking is preferred but not necessary.
• Need to be strong in concepts of statistical modelling – particularly looking for practical knowledge learnt from work experience (should be able to give "rule of thumb" answers)
• Strong problem solving skills and the ability to articulate really well.
• Ideally, the data scientist should have interfaced with data engineering and model deployment teams to bring models / solutions to "live" in production.
• Strong working knowledge of python ML stack is very important here.
• Willing to work on diverse range of tasks in building ML related capability on the Corridor Platform as well as client work.
• Someone with strong interest in data engineering aspect of ML is highly preferred, i.e. can play dual role of Data Scientist as well as someone who can code a module on our Corridor Platform writing robust code.

Structured ML techniques for candidates:

1. GBM
2. XgBoost
3. Random Forest
4. Neural Net
5. Logistic Regression