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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
- Collaborate with IT teams to implement new technologies and improve existing systems.
- Provide training and support to users on new software applications and tools.
- Assist in the setup and deployment of new workstations and peripherals.
- Monitor and maintain system performance, applying updates and patches as necessary.
- Document technical procedures and solutions for future reference.
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Proven experience in a desktop support role or similar technical support position.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, with a customer-focused attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.
Job Description :
We’re looking for a Full Time Project Manager (Payments & Crypto) to oversee initiatives around payment infrastructure, digital wallets, and blockchain integrations. You’ll coordinate between technical, product, and business teams to ensure smooth execution of payment and crypto-related projects.
Responsibilities
• Manage and track progress of ongoing payment and crypto projects.
• Coordinate between product, engineering, design, and compliance teams.
• Set timelines, milestones, and deliverables for payment feature rollouts.
• Report project updates and performance metrics to leadership.
• Identify risks, dependencies, and opportunities for optimization.
Requirements
• 2+ years of experience managing fintech, payments, or blockchain projects.
• Strong understanding of payment gateways, wallets, and crypto ecosystems.
• Excellent communication and stakeholder management skills.
• Hands-on experience with tools like Jira, Asana, or Notion.
Position Overview:
As a Senior Support Engineer specializing for Storage and Network monitoring in an AI enabled Data center as well as Cloud, you will play a critical role in interacting with Customer on routine basis to support the product. Your expertise in debugging and solving complex problems is essential to address the complex product issues when pitched in real world. With a methodical approach on problem solving and being Customer’s advocate in the organization is crucial for success of the position.
Work Location- Pune
Job Type- Hybrid
Key Responsibilities:
- Active Customer engagements: Actively participate in Customer discussions, proactively, first for the implementation and later for making them successful in deriving the value from the product.
- Debug issues and propose solutions: Understand the domain, product, key customer use-cases, and success-criteria, work towards these by overcoming the current issues and based on the knowledge even propose solutions.
- Agile Development: Collaborate within an agile development environment to deliver on aggressive schedules, maintaining a high standard of quality in communications, documentation and tracking various issues.
- Feature Ownership: Take ownership of features, customers ask from inception to delivery, working with Product Management, Engineering stakeholders ensuring product meets the customers’ requirements and align with the overall product vision.
- Problem Solving and Optimization: Tackle complex technical challenges related to data processing, storage, and real-time monitoring, and optimize backend systems for high throughput and low latency.
- Implement Best Practices & focus on automation: In cross geo, multi-product support org, propose and implement Support centric best practices on collaboration, documentation, tracking and measuring success, and automate the repetitive tasks to ensure efficiency.
- Collaboration and Communication: Work closely with cross-functional teams, including UI/UX designers, product managers, and QA engineers, to ensure smooth integration and alignment with product goals.
- Documentation: Create and maintain technical documentation, including system architecture, design decisions, and API documentation, to facilitate knowledge sharing and onboarding.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of practical experience in networking and storage domains, with a focus on supporting enterprise customers.
- Strong domain knowledge in Storage and Networking, with exposure to monitoring technologies and practices.
- Proven experience in troubleshooting and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams across geographies and time zones.
- Excellent problem-solving abilities, with a keen attention to detail and a systematic approach to issue resolution
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Customer-centric mindset, with a passion for delivering exceptional technical support and ensuring customer satisfaction.
Company Overview:
Virtana delivers the industry’s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud – empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud.
As we continue to expand our portfolio, and grow our customer base across multiple geos, we are seeking a highly skilled and hands-on Senior Support Engineer to support ever growing customer base.
Why Join Us:
- Opportunity to be a key contributor in the development of a leading performance monitoring company specializing in AI-powered Storage and Network monitoring.
- Collaborative and innovative work environment.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Chance to work on cutting-edge technology and products that make a real impact.
If you are a hands-on technologist with a proven track record of designing and delivering high-quality features on aggressive schedules and possess strong expertise in microservices-based streaming architectures, we invite you to apply and help us redefine the future of performance monitoring.
Job description:
Job Description .NET Developer, Amplifai Pune, India
Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!
Amplifai is seeking a for a talented .NET Developer to join our newly established Pune office This is your chance to be part of a startup-like environment where you’ll help shape innovative, cloud-ready applications from the ground up. If you’re motivated to master new technologies, thrive in a collaborative setting, and want to make a mark in a company on the rise, we’d love to hear from you!
What You’ll Do:
Build and maintain modern applications using .NET Core, Web APIs, and C#.
Collaborate on scalable, cloud-based solutions with Microsoft Azure.
Design and optimize data workflows using SQL, Entity Framework Core, and smart database practices.
Integrate front-end frameworks like React or Vue for polished, user-friendly experiences.
Create and improve automation tools to streamline development and boost efficiency.
Ensure code is clean, scalable, and high-performing while working closely with a dynamic team.
Dive into the full development lifecycle—from brainstorming to deployment.
What You Bring:
5-10 years of solid experience in .NET development.
Expertise in .NET Core, Web APIs, and C#.
Strong skills in SQL, Entity Framework Core, and database design.
Hands-on experience with Microsoft Azure for cloud solutions.
Familiarity with front-end frameworks like React or Vue.
A knack for writing clean, efficient code and solving problems creatively.
A team-player attitude with a passion for learning and adapting.
What Sets You Apart:
Experience with automation tools (e.g., CI/CD pipelines, testing frameworks, or scripting).
Knowledge of modern DevOps practices or microservices architecture.
Comfort with Agile methodologies and fast-paced environments.
Job Type: Full-time
Work Location: In person
Role Overview:
We are looking for a skilled Golang Developer with 3.5+ years of experience in building scalable backend services and deploying cloud-native applications using AWS. This is a key position that requires a deep understanding of Golang and cloud infrastructure to help us build robust solutions for global clients.
Key Responsibilities:
- Design and develop backend services, APIs, and microservices using Golang.
- Build and deploy cloud-native applications on AWS using services like Lambda, EC2, S3, RDS, and more.
- Optimize application performance, scalability, and reliability.
- Collaborate closely with frontend, DevOps, and product teams.
- Write clean, maintainable code and participate in code reviews.
- Implement best practices in security, performance, and cloud architecture.
- Contribute to CI/CD pipelines and automated deployment processes.
- Debug and resolve technical issues across the stack.
Required Skills & Qualifications:
- 3.5+ years of hands-on experience with Golang development.
- Strong experience with AWS services such as EC2, Lambda, S3, RDS, DynamoDB, CloudWatch, etc.
- Proficient in developing and consuming RESTful APIs.
- Familiar with Docker, Kubernetes or AWS ECS for container orchestration.
- Experience with Infrastructure as Code (Terraform, CloudFormation) is a plus.
- Good understanding of microservices architecture and distributed systems.
- Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
- Familiarity with Git, CI/CD pipelines, and agile workflows.
- Strong problem-solving, debugging, and communication skills.
Nice to Have:
- Experience with serverless applications and architecture (AWS Lambda, API Gateway, etc.)
- Exposure to NoSQL databases like DynamoDB or MongoDB.
- Contributions to open-source Golang projects or an active GitHub portfolio.

Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. Our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.
We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game. To find out more visit www.spacematrix.com
Purpose of the role:
As the Manager - Client Solutions, you will play a key role in acquiring new clients, leveraging your relevant sales experience to drive business growth, identify business opportunities, and deliver tailored solutions that exceeds client expectations. Your role will involve business development initiatives aimed at generating leads, increasing brand recognition, and boosting sales. In addition to meeting your own sales targets, you will play a critical role in securing new business to meet organizational goals, managing client relationships, and ensuring a seamless client experience.
Strategy Formulation:
Developing and executing client-focused approaches that drive business growth and ensure long-term client satisfaction. Key responsibilities include:
· Conduct thorough analysis to understand client needs, preferences, and challenges.
· Formulate strategies to increase client acquisition, retention, and overall revenue by identifying new business opportunities and leveraging the existing relationships to expand service offerings and upsell additional solutions.
· Work closely with sales, design, and project management teams to align client solutions with organizational goals.
· Staying informed about industry trends, emerging technologies, and competitors to anticipate market shifts.
· Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and loyalty and to create strategies for consistent communication and engagement with clients, enhancing their experience throughout the project lifecycle.
· Set clear, measurable objectives for client solutions strategies and track progress against these goals and make data-driven adjustments to improve outcomes.
· Formulate strategies that enhance the company’s brand visibility in the market as a leading provider of client solutions through targeted campaigns and client success stories.
Business Operations:
· Conduct market research to gather insights on clients, competitors in the Workplace Market Sector, industry trends, and upcoming projects while generating, tracking, and managing leads to secure new bookings.
· Develop and deliver tailored pitches and presentations to meet client needs, collaborating closely with the Director and team members to successfully complete the sales cycle.
· Contribute to creating business development tools, including proposals, presentations, and service offerings, to win new projects.
· Represent Space Matrix by engaging with potential clients, project partners, and collaborators, identifying opportunities, building strong relationships, and fostering advocacy affiliations to enhance Space Matrix's competitive position.
Culture:
At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:
· Uphold and promote the collaborative and open communication culture that defines Space Matrix.
· Collaborate seamlessly with colleagues across all our P&Ls to support sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and guiding the sales process through to deal closure and signing.
· Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.
What we are looking for:
· You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 5+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.
· Proficient understanding of the Workplace Market Sector.
· Experience working in architecture, interior design firms, or related industries.
Requires 9 hours
-Work from Office( Balewadi High Street) Involved
Day-to-day responsibilities include:
1. Research and post on a LinkedIn community we are building
2. Conduct market research into social media trends, influencers, ETC
3. Explore AI tools & SaaS tools that can automate and scale current efforts
4. Come up with creative strategies to improve engagement/impressions
5. Research on competitors' outreach strategies.
Preferred Skills:
- 12 to 15 years of experience in Product Development, Product Management and/or Project Management of Software Solutions in the Transportation / Railroad domain with preferred 4+ years on North American Railroads.Preference would be given to candidates with deep domain knowledge of North American Railroad.
- Hands-on experience in systems like Order/Waybill Management, Service Design, Rail Operations, Mechanical, Revenue Management, Intermodal, Locomotive management, Railroad freight management, process would be ideal.
- Partner with our functional and engineering teams to determine what can be delivered through balancing the need for new features, defects, and technical debt.
- Collaborate with Agile team members to effectively execute Scrum ceremonies through Sprint Planning, Retrospectives, and Daily Standups.
- Prioritize backlog in accordance with the understanding and validation of customer needs and associated outcomes.
- Experience and expertise in Agile methodologies (e.g., Scrum/Kanban/SaFe, etc.)
- Proficient in MPP, MS Office, with emphasis on Visio and MS Excel.
- Understanding of functional and data integration dependencies and issues.
- Should be able to handle team diligently.
- Familiarity with complex data and structures.
- Knowledge of physical and conceptual/logical data modelling concepts.
- A self-starter, can-do attitude i.e. what areas can I apply myself in and take ownership/responsibility and to be the go-to person in those areas.
- Flexibility needs to be comfortable and effective in various roles (wear different hats) as well as the ability to go broad and/or deep as needed.
- Must be comfortable with high levels of ambiguity and be willing to make reasoned decisions.
- A highly collaborative working style
- An ability to quickly absorb business processes and systems that implement those processes
- An ability to work with geographically distributed teams
- Ability to engage with diverse audience from business users to CXOs
- Proficient in presentations, written and verbal communication
- Ability to collaborate cross-functionally with individuals in a wide variety of disciplines and backgrounds and build strategic relationships.
- Excellent written and oral communication skills and the ability to interface with senior leadership.
- Travel – 30% to USA (*Only candidates with valid US B1 visa and available to travel onsite at a very short notice.
Qualifications
Any IT / Computers Graduate or Post Graduate






