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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

We are looking for an experienced Java Support Engineer with 4+ years of hands-on experience in supporting and maintaining Java/Spring Boot-based applications. The ideal candidate will be responsible for production support, debugging issues, and ensuring smooth application performance.

Key Responsibilities:

• Provide L2/L3 support for Java/Spring Boot applications in production and non-production environments.
• Perform incident analysis, root cause identification, and apply quick fixes or permanent solutions.
• Handle application deployments, environment monitoring, and performance tuning.
• Collaborate with development, DevOps, and database teams to resolve technical issues.
• Write and debug SQL queries, manage data fixes, and ensure database integrity.
• Use monitoring tools like Splunk, Kibana, or ELK Stack for issue investigation.
• Prepare documentation for recurring issues and maintain knowledge base.

Technical Skills:

• Strong in Core Java, Spring Boot, RESTful APIs
• Good knowledge of SQL / PL-SQL (Oracle / MySQL / PostgreSQL)
• Familiar with Linux/Unix commands and Shell scripting
• Exposure to microservices architecture and CI/CD tools (Jenkins, Maven)
• Hands-on experience with application monitoring and log analysis tools
• Knowledge of cloud (AWS / Azure) environments is a plus

Soft Skills:

• Strong problem-solving and analytical mindset
• Good communication and teamwork skills
• Ability to work under pressure and handle on-call support if required

3-6 years of experience in Functional testing with good foundation in technical expertise.

Experience in Capital Markets domain is MUST.

Exposure to API testing tools like SoapUI and Postman.

Well versed with SQL

Hands on experience in debugging issues using Unix commands.

Basic understanding of XML and JSON structures

Knowledge of Finesse is good to have

Role: Senior PHP Developer

Experience: 2+ Years

Location: Baner, Pune (Work from office)

Company website: https://www.thinkitive.com

Linkedin Page: https://www.linkedin.com/company/thinkitive/mycompany/

Requirements:

• Mandatory 2+ years hands-on experience on PHP, Laravel, Codeigniter or any PHP framework
• Experience on building a rich web application using AJAX, JSON, jQuery, HTML5, CSS3, JavaScript, and Bootstrap
• Experience of working with Angular or ReactJS or VueJS is a Plus
• Good hands on experience in RDBMS (Oracle/MySQL)
• Strong technical development experience on effectively writing code, code reviews, best practices code refactoring
• Experience with various source control tools like GIT, Jenkins CI/CD and Maven
• Excellent communication & interpersonal skills, ability to engage diverse group of stakeholders and drive long running programs with far reaching changes
• Strong ability to organise & coordinate activities across geographically spread teams and ability to handle multiple competing priorities
• Experience in Agile development lifecycle methodology with proven problem solving and analytical skills.

Duties & Responsibilities:

• Developing a strong backend with web technologies, Persistence, Services, Platform, Performances and Scalability.
• Participating and collaborating with Product Owner/ Cross functional teams in the organisation to understand the business requirements and to deliver solutions that can scale.
• Designing and implementing Software that is simple, intuitive and easy to use with a platform development mindset to solve privacy platform problems.
• Proactively anticipating problems and keeping the team and management informed in a timely manner
• Ensure high performance of all systems developed
• Conducting analysis of website and application requirements
• Writing back-end code and building efficient PHP modules
• Developing back-end portals with an optimised database
• Troubleshooting application and code issues
• Integrating data storage solutions
• Responding to integration requests from front-end developers
• Finalising back-end features and testing web applications
• Updating and altering application features to enhance performance

Click here to Apply 👉 https://forms.gle/NEa2Be1SEm2urG4z8