Customer Support Associate

at Crelio Health

Pune, Bengaluru (Bangalore), Hyderabad
1 - 3 yrs
₹3L - ₹5L / yr
Full time
Tech Support
Communication Skills
Customer Success
Provide service and customer support during field visits
Follow discussed schedule and execute accordingly
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and resolve with guided approach
Follow regular reporting to manager
Document processes where required
Follow all company's and department's field procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
1-2 years experience in field support
Ability to troubleshoot, test, repair and service technical equipment
Excellent written and verbal communication ability
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Strong multi-tasking and organizational skills

About Crelio Health

CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at or get updates on

We are voted as #14 rank in G2’s List of Best Software Sellers for 2021

100-500 employees
Raised funding
View full company details
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