Summary
Join Dreamcast, a leader in the event tech industry, as our new Client Servicing specialist. Embrace the opportunity to contribute to creating exceptional event experiences by blending client servicing with cutting-edge streaming technology. In this role, you'll be at the heart of ensuring client satisfaction by offering tailored tech solutions for virtual, hybrid, and in-person events. Collaborate closely with our diverse team of developers, designers, and event planners to bring innovative ideas to life, ensuring each event is memorable. Unique to this position is the chance to grow within an environment that values creativity and continuous learning. As part of the Dreamcast family, you will have access to unparalleled growth opportunities in the evolving Event-Tech landscape. This role is perfect for individuals passionate about technology's power to transform events, aiming to deliver first-class service while pushing the boundaries of what's possible in the event industry.
Responsibilities
- You will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and enthusiasm at every stage of their event-planning process.
- We expect you to conduct thorough onboarding sessions for clients, guiding them through our SaaS products and demonstrating how these solutions can enhance their event experiences.
- You shall coordinate closely with our technical team to troubleshoot any issues that arise during the setup or execution of virtual, in-person, or hybrid events, providing timely and effective solutions.
- You will be responsible for managing client expectations, keeping them informed about project progress, and setting realistic timelines to ensure a seamless experience.
- We expect you to gather client feedback post-event, analyzing it to identify areas for improvement in our services or technology suite, thereby contributing to continuous product enhancement.
- You shall keep abreast of industry trends and developments, sharing insights with both clients and our internal teams to foster innovation within our event tech solutions.
- You will develop tailored proposals that match the specific requirements of each client, incorporating our range of tech solutions to meet and exceed their event objectives.
- We expect you to participate actively in team meetings, offering creative ideas and strategies for enhancing client satisfaction and driving the growth of Dreamcast's event tech suite.
Requirements
- You must possess strong technical skills with the ability to swiftly troubleshoot streaming issues during live events, ensuring a seamless experience for all attendees.
- You should have a deep understanding of various streaming platforms and technologies and be capable of advising on the best solutions tailored to each event's unique needs.
- You are expected to maintain excellent communication with clients, understanding their requirements and providing updates throughout the event planning and execution process.
- You must demonstrate proficiency in using our Event-Tech Suite software, effectively managing and integrating it into client events for an enhanced experience.
- You will be responsible for conducting pre-event testing and rehearsals, guaranteeing that all technical aspects operate flawlessly.
- You ought to collaborate closely with other team members to develop innovative event concepts that leverage our technology to meet and exceed client expectations.
- You are required to provide training and support to clients on how to use our SaaS products effectively, ensuring they maximize the value of our services.
- You should actively stay informed about the latest trends and advancements in event technology, applying this knowledge to continually improve our offerings.
Skills
- Client relationship management
- Streaming technology expertise
- Event planning proficiency
- SaaS product knowledge
- Technical troubleshooting
- Digital content distribution
- Customer service excellence
- Hybrid event coordination
- Project management skills
- Virtual platform navigation
Subodh Popalwar
Software Engineer, Memorres
About Dreamcast
About
Dreamcast is an all-in-one event platform. Offering in-person, hybrid, virtual events, webcasting, and live streaming services in Delhi, Mumbai, Bangalore, Pune, Gurgaon, Hyderabad, Noida, Chennai, Jaipur, and across India.
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Software Engineer, Memorres