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Job description
Job Title: System Integrator / Technical Support Engineer (Integration)
Experience: 5 Years
Employment Type: Full-Time
About the Role
We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.
In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.
Key Responsibilities
Provide technical support and integration assistance to clients via email, calls, or ticketing systems.
Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.
Collaborate with internal development and product teams to resolve complex technical challenges.
Analyze logs, debug issues, and replicate customer scenarios to identify root causes.
Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.
Ensure timely and professional resolution of client queries to maintain high satisfaction levels.
Work cross-functionally to support client onboarding, testing, and deployment activities.
Required Skills & Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field.
Minimum 5 years of experience in Client Support, Technical Support, or Integration Support roles.
Hands-on experience with at least one of the following: Java, PHP, or Android.
Strong understanding of API integrations, SDKs, and web technologies (REST / JSON).
Familiarity with Integration Kits or middleware solutions.
Excellent communication, analytical, and problem-solving skills.
Ability to work independently and manage multiple client projects simultaneously.
Preferred Skills
Experience in the Payment Gateway..
Knowledge of SQL for data validation and troubleshooting.
Proficiency with Postman, API testing, and log analysis tools.
Candidate need to handle the ticket raised by the team, where they asked to perform the operations on database. Once ticket get’s solved they need to update team for the same.
What would be the key responsibilities expected out of this role
1) Help write and optimize in-application SQL statements
2) Ensure performance, security, and availability of databases
3) Prepare documentations and specifications
4) Handle common database procedures such as upgrade, backup, recovery, migration, etc.
5) Good in DML and DDL
Must Have Skills:
MS-SQL
Good To Have Skills:
SSIS & SSRS Or MSBI
Notice Period:
15 Days - 30 Days (Immediate Joiners Preferred)
· Knowledge of Appian architecture and its objects best practices
· Participate in analysis, design, and new development of Appian based applications
· Team leadership and provide technical leadership to Scrum teams
· Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced
by team
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Qualifications
· At least 3 years of experience in Implementing BPM solutions using Appian 19.x or higher
· Over 8 years in Implementing IT solutions using BPM or integration technologies
· Certification Mandatory- L1 and L2 a
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
· Appian BPM application development on version 19.x or higher
· Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
· Good leadership skills and the ability to lead a team of software engineers technically
· Experience working in Agile Scrum teams
· Good Communication skills
As a Database developer, you will be responsible for designing, creating database, stored procedure, functions, ETL etc.
and upgrade of database that are leading the way in assuring high quality of data visualization and products. You will be
challenged with systematic database development methodologies in concurrent computing software architecture
environment. The engineer will have the opportunity to work with software developers and the site support engineer ona regular basis.
Job responsibilities:
• Development of high-quality database solutions.
• Develop, implement and optimize stored procedures and functions using T-SQL.
• Review and interpret ongoing business report requirements.
• Research required data.
• Build appropriate and useful reporting deliverables.
• Analyze existing SQL queries for performance improvements.
• Suggest new queries.
• Develop procedures and scripts for data migration.
• Provide timely scheduled management reporting.
• Investigate exceptions about asset movements.
Job requirements:
• Should understand operating system, relational database, concurrent computing, and client/server architecture
and mobile environment.
• Should have excellent problem solving and trouble shooting skills
• Should have ability to excel in cross functional team environment
• Should have experience in Cross-Platforms (Unix/Windows) application testing environment
• Should have excellent written and verbal communication skills in English
• Should have attention to detail, positive attitude under stress
• Design, plan, and develop programs to optimally extract, transform, and load data from data sources to the
target systems. Expert level knowledge of T-SQL, Stored Procedures, Data Modeling, Views, and Functions.
• Maintain source code for database
• Efficient in writing optimized SQL queries.
• Develop SQL scripts, table, views, indexes, and complex queries.
• Design & maintain the existing databases and ensure their stability, reliability, security and performance.
• Coordinate with software developers, review (and modify the queries if required) and approve the SQL queries
written by them for the production deployment.
• Strong knowledge in Database design, develop, test, implement, fine-tune, enhance and maintain new and existing databases.
Professional qualifications:
• 4 – 6 years of relevant experience
• Bachelor's degree in Computer Science, Engineering or a related subject.
• Excellent understanding of Microsoft SQL Server.
• 3-4 years of experience with SQL Server Reporting Services and SQL Server Analysis Services.
• Familiarity with the practical application of NoSQL\NewSQL databases.
• Sense of ownership and pride in your performance and its impact on company’s success.
• Critical thinker and problem-solving skills.
• Team player.
• Good time-management skills.
• Great interpersonal and communication skills
Should be able to use the transformations components to transform the data
Should possess knowledge on incremental load, full load etc.
Should Design, build and deploy effective packages
Should be able to schedule these packages through task schedulers
Implement stored procedures and effectively query a database
Translate requirements from the business and analyst into technical code
Identify and test for bugs and bottlenecks in the ETL solution
Ensure the best possible performance and quality in the packages
Provide support and fix issues in the packages
Writes advanced SQL including some query tuning
Experience in the identification of data quality
Some database design experience is helpful
Experience designing and building complete ETL/SSIS processes moving and transforming data for
ODS, Staging, and Data Warehousing


