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1. Respond to customer queries in a timely and accurate way, via phone, email, or escalate unresolved issues to the appropriate internal teams

2. Take ownership of customer issues and ensure prompt resolution

3. Maintain customer records by updating all relevant information in the database

4. Meet personal/team qualitative and quantitative targets

5. Providing complete information about the product to the customer.

6. Solving all product or service-related issues of the customers.

7. Keeping a proper record of the customers.

8. Maintaining and updating the information of the customers regularly.

9 . Maintaining a pleasant working environment for your team.

10 . Creating policies and procedures.

11. Conducting quality assurance surveys with customers and providing feedback to the staff.

Sales Head – Enterprise Security and Cloud(National Role)

Job Sector: IT, Software

Job Type: Permanent

Location: Mumbai

Experience: 18 - 25 Years

Salary: 35 - 50 LPA

Education: Any Professional

Notice Period: max 30 Days       

Key Skills: enterprise sales, enterprise security solutions, security solutions

Interviewer Comment: Webx for interview

Contact at triple eight two zero nine four two double seven

Key Notes: Candidate should ONLY be from enterprise security solutions.

ROLES & RESPONSIBILITIES:

1. Business Strategist:

• Establish a strategy and execute a sales approach plan.
• Building a cadence for effective reviewing, monitoring & tracking business health.
• Domain expertise across industry verticals like Manufacturing, Telecom, Govt/PSUs, Health Care & BFSI.

1. Business Management

• Excellence in business forecasting accuracy. § Market intelligence. § Strategizing market positioning statements of solutions/services offered. § Achieve establishedrevenue and profit targets. § Account receivables targets to be made in time without defaults

1. Drawing Leverage:

• Collaborating with Presales, Practice & Delivery. § Recognizing & establishing strong partner eco-system. § Setting clear objectives & expectations from Business Support Functions.

1. Building a High-Performance Team of Over-Achievers

• Acquired Sales Certifications related to solutions & services. § Nurture a positive, high-energy, high-performance culture among your team members. § Business experts & technology aware.

1. KRA’s

• Engage with the customer in their digital transformation and deliver sales results and contribute to revenue growth for Securityand Cloud services in ISL’s Key verticals §Analysing client’s business, goals, strategies, industry trends and directions to develop compelling value propositions for the client that result in a win

RELEVANT YEARS OF EXPERIENCE:

• 15+ years of sales-leadership experience spanning across Enterprise Security & Cloud

EDUCATION:

• Bachelor or Post Graduate in Engineering.
• Post-Graduation in Business Administration is preferred.

Experience:

• Minimum 10 years of selling Enterprise Security solutions & services, including Threat Intelligence & Response, Identity & Access Management, Data Loss Prevention, Threat Migration, Security & Vulnerability Management, Intrusion Prevention System, Enterprise Risk & Compliance, Managed Security &Professional Solutions and Cloud Application Development & Maintenance services, Cloud Infrastructure Services, Application Development & Maintenance services § To build, maintain and lead sales in Enterprise Security & Cloud, with more focus on Enterprise Security. § Must have good knowledge of Indian IT services market § Excellence in penetrating into Enterprise Security solutions & services and Cloud, for various industry verticals like Manufacturing, Telecom, Govt/PSUs, Health Care, BFSI, Retail, IT & Tele-Communications, Other End-User Industries, etc. § Must have lead a sales team of at least 25 people selling the above mentioned Services § Must have brought in new sales of at least 75 Cr -100 Cr in Software Services in Domestic market meeting the margin requirements each year. § Able to build high performance sales team. § Need to mentor team and lead from the front. § Good ability to be able to understand market trend and work closely with Tech team to build new services § Ability to set sales target to the team and help to realize the same as a team

• Play an integral part in managing E-commerce project and planned website release from inception to completion
• Shift our current Shopify website to magento
• Create accurate development and support tickets and instruct and manage the relationship with the external development team.
• Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
• Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
• Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels
• In depth knowledge of PHP, HTML, CSS & JS

What you need to have:

MSBI Developer- 

We have the following opening in our organization:

Years of Experience: Experience of  4-8 years. 

Location- Mumbai ( Thane)/BKC/Andheri
Notice period: Max 15 days or Immediate 

Educational Qualification: MCA/ME/Msc-IT/BE/B-Tech/BCA/BSC IT in Computer Science/B.Tech

Requirements:

•   3- 8 years of consulting or relevant work experience
• Should be good in SQL Server 2008 R2 and above.
• Should be excellent at SQL, SSRS & SSIS, SSAS,
• Data modeling, Fact & dimension design, work on a data warehouse or dw architecture design.
• Implementing new technology like power BI, power bi modeling.  
• Knowledge of Azure or R-programming is an added advantage.
• Experiences in BI and Visualization Technology (Tableau, Power  BI).
• Advanced T-SQL programming skill
• Can scope out a simple or semi-complex project based on business requirements and achievable benefits
• Evaluate, design, and implement enterprise IT-based business solutions, often working on-site to help customers deploy their solutions.