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• Taking care of all statutory compliances in the organization (Application of licenses, renewal of licenses, filing of returns)
• Front ending with all statutory/ labour inspections
• Undertaking workforce planning studies and hiring people across all non corporate functions (all levels)
• Compensation benchmarking for non corporate teams
• Proposing compensation structures, perks, benefits, incentives and increments for the workforce
• Creating the skill matrix and skill assessment guidelines for the workforce
• Drafting HR Policies/guidelines/formats applicable for the workforce
• Addressing grievances of employees
• Advising the management regarding all issues related to the workforce
• Handling performance assessment for workforce (Design and execution)
• Handling all disciplinary issues/ absconding/ termination cases
• Acting on behalf of the company with respect to employee matters/ litigation if any

What you must have:

About the Company:

At PIPRA Solutions, we are driven by innovation, excellence, and customer success. As a technology-first company, we specialize in Artificial Intelligence (AI), Blockchain, Internet of Things (IoT), Cloud, and custom software development, transforming complex challenges into seamless, intelligent solutions.

Job Summary:

We are seeking a motivated and dynamic Sales Development Representative (SDR) to join our growing sales team. The SDR will be responsible for generating and qualifying new leads, building strong relationships with potential clients, and driving pipeline growth for the sales team.  The SDR is supposed to find and screen potential customers who could benefit from our products and services. This role is critical in identifying high-quality opportunities and setting up the sales team for success. As the first line of communication with a prospect, the ideal SDR has a strong understanding of the sales process and excels at researching leads, starting new relationships, and setting up sales closure for success

Key Responsibilities:

• Lead Generation & Prospecting:
• Identify and research potential clients through various channels, including LinkedIn, email, and outbound calling.
• Qualify leads by understanding their business needs and challenges.
• Generate leads through cold calls and build relationships by nurturing warm prospects and finding potential new sales opportunities
• Manage inbound leads and engage in meaningful conversations to understand their requirements.
• Anticipate needs by studying services and conducting market research to identify new leads
• Attend product training conferences and develop an understanding of our communication infrastructure.
• Monitor and attend face to face and online meetings with prospects while handling the introductions and follow-up with the sales representatives
• Pipeline Management:
• Maintain an organized pipeline of prospects in the CRM system (e.g., Salesforce, HubSpot, etc.).
• Schedule discovery meetings or demos for the Account Executives (AEs) and follow up accordingly.
• Relationship Building:
• Develop and nurture relationships with prospects, ensuring continuous engagement through personalized communication.
• Build trust and rapport with key decision-makers and stakeholders.
• Collaboration:
• Work closely with the marketing team to follow up on inbound leads and align messaging.
• Maintain a self-starter attitude while creating outreach strategies for new lead generation methods.
• Collaborate with Account Executives to develop and execute effective outreach strategies.
• Performance Metrics:
• Meet or exceed monthly and quarterly targets for lead generation, qualified opportunities, and meetings booked.
• Track and report on key performance metrics to the Sales Head. Report to sales Head with weekly, monthly, and quarterly results

Qualifications:

• Education: Bachelor’s /Master's degree in Business, Marketing,Sales, or related field
• Experience:
• 2+ years of experience in a sales, business development, or customer-facing role (preferred).
• Experience in SaaS, AI, Blockchain, or technology-based solutions is a plus.

Soft Skills:

• Strong communication skills (both written and verbal).
• Excellent interpersonal and relationship-building abilities.
• Self-motivated, goal-oriented, and highly organized.
• Ability to handle objections and rejection in a positive manner.
• Familiarity with CRM tools and sales engagement platforms (e.g., Outreach, Salesloft).

Why Join Us?

• Competitive salary and commission structure.
• Opportunities for professional growth and advancement.
• Collaborative and innovative work environment.

     Ongoing training and development to help you excel in your career.

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.