We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.
Roles & Responsibilities:
● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.
● Execute changes, rescheduling and modification as per customer requirements.
● Coordinated effectively with airlines and customers over the phone.
● Provide exceptional service by addressing inquiries and resolving issues.
● Research and compare fares to secure the best possible pricing for corporate clients,
considering negotiated rates and preferred airlines.
● Provide exceptional customer service to corporate clients, addressing inquiries, resolving
issues, and offering proactive solutions.
● Effectively communicate with clients, airlines, and other travel partners.
Requirements:
● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.
● Demonstrate proficiency in managing both international and domestic ticketing operations.
● Strong understanding of city codes, airport codes, and airline hubs.
● Excellent communication skill in both written and verbal formats.
● Willingness to work in rotational shifts, including nights and weekends.
Shubham Vishwakarma
Full Stack Developer - Averlon
About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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Note: This role is physically based out of Mauritius - and you will be required to relocate. All relocation related costs will be taken care of (work permit/visa/shared accommodation/flight tickets)
We are seeking an accomplished and detail-oriented Senior QA Engineer to join our dynamic team. As a Senior QA Engineer, you will play a pivotal role in ensuring the quality and reliability of our software products through meticulous manual testing processes.
Your extensive experience and expertise will be instrumental in shaping the user experience by meticulously testing and validating software functionality, identifying defects, collaborating with cross-functional teams to deliver high- quality solutions, and coaching junior QA testers.
We are seeking an accomplished and detail-oriented Senior QA Engineer to join our dynamic team. As a Senior QA Engineer, you will play a pivotal role in ensuring the quality and reliability of our software products through meticulous manual testing processes.
Your extensive experience and expertise will be instrumental in shaping the user experience by meticulously testing and validating software functionality, identifying defects, collaborating with cross-functional teams to deliver high-quality solutions, and coaching junior QA testers.
Key Performance Indicators:
• Team's defect detection rate and test coverage.
• Ability to independently evaluate, plan, and execute testing activities.
• Timely delivery of test results and defect reports.
• Effective mentorship and professional development of team members.
• Consistent adherence to project timelines and quality standards.
Angular (2+)
PHP
Laravel
CodeIgniterWordpress:
Should have hands-on experience in WordPress & HOOKS concepts.
Extensive knowledge and experience of building WordPress CMS websites using the best practice & de-facto standard plugins.
- Knowledge of Customization of themes & plugins
- Experience working with WordPress at a PHP code level.
- Knowledge of existing inbuilt WordPress functions.
- Theme Template integration.
- Good understanding of cross-platform and cross-browser issues.
- Experience in developing E-Commerce websites
Shopify:
Should have hands-on experience in Shopify API & APP concepts.
Extensive knowledge and experience of building custom stores.
- Knowledge of Customization of themes & apps
- Experience working with Shopify API's
- Knowledge of existing inbuilt Shopify system.
- Theme Template integration.
- Good understanding of cross-platform and cross-browser issues
PythonPrimary Responsibilities:
· Create test plan and test cases
· Verify application for functionality
· Develop Test Automation for products
· Master the functionality of the product
· Work with Product managers to understand the product requirement & acceptance criteria
· Develop deep understanding of the architecture & implementation for the product
· Drive a culture of quality, technical curiosity, continuous improvement, and evidence-based decision-making in the organization.
· Execute other Duties as assigned
Must-Have Skills and Abilities:
· 3 to 5 years of experience in Information Technology with expertise in test automation of applications from UI and API layer.
· Hands-on experience of programming concept such as OOPs in scripting languages like Java, .NET, Python and JavaScript.
· Candidate should have hands on experience of writing, maintaining automated UI and APIs tests written in Java, JavaScript, C#, Python using various open-source testing libraries like, Cypress, REST Assured, Selenium, etc.
· Hands on experience with one or more querying languages such SQL (preferred) and No SQL databases (MongoDB).
· Hands on experience in automating backend REST services including writing custom functions using tools such as Cypress, Postman, REST Assured, Ready API etc.
· Experience of working in distributed agile teams using agile frameworks such as SCRUM ,
· Hands on experience of working with continues integration tools such Jenkins, Circle CI.
· Able to independently create and maintain automation test jobs using tools such as Jenkins.
· Hands on experience working with source code management tools such as GitLab, GitHub, AWS Code Commit etc.
· Ability to quickly adapt to new tools and evolving technologies.
· Excellent verbal and written communication.
At Prolifics, we are currently implementing multiple solutions and we are looking to hire talented UIPath RPA Engineer candidates for our development centre in India. This position would be based out of Hyderabad/Pune and is a permanent position.
If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!
Job Title: Sr. UIPath RPA Developer
Experience: 6+ years
Location: Hyderabad/ Pune
Fulfilment Type: Fulltime
Job Description:
1. Strong UiPath Development skills
2. Strong communication skills
3. Design, Develop, Build, Deploy and Manage automation BoTs in UiPath environment
4. UiPath citizens developer with skills set on Low complexity automation is good to have
5. Knowledge/Understanding with business process requirements and experience configuring automation processes in UiPath
6. Strong techno-functional skills and experience on working with business to gather requirements. Working with testing teams like UAT to perform testing
7. Experience working with infrastructure teams to guide and assist in issue resolution
8. Experience working in cross functional teams involving cloud environments, to be able to work with security teams and firewall teams for any code issue resolution
9. Knowledge/Experience building BoT with automation on SAP ERP, Finance, Supply Chain, SAP Ariba, Vendor On-boarding, GFE+, Logistics, PKMS – Warehouse Management is nice to have.
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune. For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019. We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
Adobe XDAbout Houzeo:
Houzeo is an online platform that lets homeowners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with
local real estate professionals, use the provided dashboard to obtain a property valuation, compare the value with other properties, avail market analysis reports, fill federal/state disclosures electronically, connect with
attorneys/escrow companies, and more. The company earns revenue by
offering various monthly packages.
Houzeo is based in Manhattan, New York with offices in Charlotte, North Carolina (US), and Mumbai, India. Our founder is a finance, real estate, and technology veteran with an ivy-league MBA. We were showcased at the TechCrunch Disrupt Startup Battlefield in New York City. The startup is already profitable and experiencing double-digit month-over-month growth. As we are building our brand, we are growing tremendously and launching new products to enhance customer experience and highlight partner services.
We're scaling rapidly and this in turn has created an opportunity for us to expand our services to cover the mobile
platforms.
Website: https://www.houzeo.com
Headquarters: Manhattan, New York
Location: Thane, Mumbai.
Designation: Senior UI/UX Developer
Preferred Candidate: Has experience both as a UI/UX Designer and Developer
Job Overview
We are looking for a skilled UI/UX Developer to join our IT team. As part of the UI/UX developer role. You will be optimizing software and applications to function smoothly across different devices and screen sizes. Besides, you will be coordinating with the UI Designer, Web Designer, and Backend Developers to improvise
website visuals and functionality. You should be able to develop mock tests and prototypes to determine software/website functionality. As a UI developer, you should have a strong knowledge of HTML, CSS, and
JavaScript.
If you have excellent developer skills that can offer a seamless user experience then do write to us.
Responsibilities
1. Using programming languages like HTML and JavaScript to create responsive web pages
2. Working closely with Designers and Backend Developers to ascertain client needs
3. Optimizing websites, programs, and applications for better speed and functionality
4. Creating aesthetically appealing websites along with a friendly user interface design
5. Following established code practices when undertaking user interface development
6. Designing features and applications for mobile and other screen sizes
7. Coordinating with Developers to rectify any issues
8. Developing functional documentation and guidelines for other team members
9. Conceptualizing website designs and placements
10. Determining project timelines
11. Using analytical tools to determine website performance including website speed, load time, etc.
12. Following UI design guidelines and best practices
13. Ensuring all designs and specifications are rendered properly
Requirements
1. Bachelor’s degree in Information Technology, Computer Science or a related field
2. 5+ years of experience as a UI/UX Developer or Web Developer
3. Complete knowledge of programming languages like HTML 5, CSS 3, C++, Sass, and JavaScript
4. Knowledge of website aseptic practices and UI/UX designs
5. Full-stack experience in developing applications and software
6. Strong analytical skills
7. Ability to work in a team and under pressure
8. Excellent multitasking and organizational skills
9. Up-to-date with the latest UI technologies and practices
10. Understanding of design programs like Adobe Photoshop, Figma and Illustrator
11. An eye for detail and excellent problem-solving skills
Angular (2+)
Redux/Flux2. RxJs expert
3. Redux
4. Vanilla JavaScript, Object Orientated JavaScript
5. Frontend design patterns
6. Should know Angular Migration strategies
7. Knowledge about frontend architecture types
People who know React and are willing to learn Angular will be rejected.
Responsibilities (KRA):
- Create Angular components with proper standards of the Angular.
- Create the applications with responsiveness and cross browser compatibility.
- Optimizing the performance on the browser by using the webpack custom confi
- Integrate with REST APIs built with modern authorization mechanisms such as JSON Web Token.
- Create test cases for each component by using any one of the testing library support provided in Angular.
- Ability to debug the Angular code in the browser to rectify the issues.
- Exposure to Progressive Web Apps (PWA) will be preferred.
- Exposure to latest technology trends and passion to grow is must
- Exposure to Insurance domain in past will be preferred
Required skills/Experience:
- Angular 6+, Redux, JavaScript
- Node/NPM
- GIT
- JIRA
- REST API, JSON
- Unit Test Cases - Jest/Enzyme/Mocha/Jasmine
- Visual Studio Code
- UI Library: Bootstrap / ng-zorro / Angular CDK Tomcat
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon