Corporate Ticketing at EaseMyTrip.com · Noida · 2 - 7 years · ₹3L - ₹6.5L / yr · Profitable · Posted 26 Mar 2025
We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a good knowledge on GDS. This dynamic position requires a blend of customer service excellence and revenue generation acumen.
Roles & Responsibilities:
● Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation.
● Execute changes, rescheduling and modification as per customer requirements.
● Coordinated effectively with airlines and customers over the phone.
● Provide exceptional service by addressing inquiries and resolving issues.
● Research and compare fares to secure the best possible pricing for corporate clients,
considering negotiated rates and preferred airlines.
● Provide exceptional customer service to corporate clients, addressing inquiries, resolving
issues, and offering proactive solutions.
● Effectively communicate with clients, airlines, and other travel partners.
Requirements:
● Possess in-depth knowledge of GDS systems, specifically Galileo and sabre.
● Demonstrate proficiency in managing both international and domestic ticketing operations.
● Strong understanding of city codes, airport codes, and airline hubs.
● Excellent communication skill in both written and verbal formats.
● Willingness to work in rotational shifts, including nights and weekends.
Shubham Vishwakarma
Full Stack Developer - Averlon
About EaseMyTrip.com
About
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population's travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
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- Working Days: 5 Days a Week.
- Transportation: Both-side Cab Facility.
- Communication Level: Excellent English Communication (C1 Level Required).
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Roles & Responsibilities:
- Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
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Senior Holiday Sales Executive
Location: Chennai
Experience: 2–4 Years
Salary: ₹ 4- ₹ 6 LPA,
: About The Role
Manage domestic and international tour operations, prepare travel itineraries, coordinate bookings, and ensure seamless travel experiences while delivering excellent customer service.
: Please Note
Immediate joiners preferred
:Key Responsibilities
Handle domestic & international tour operations
Prepare customized itineraries & quotations
Manage flight, hotel & transport bookings
Coordinate with vendors & suppliers
Handle customer queries & complaints
Ensure smooth tour execution
Maintain client relationships
Collect payments & maintain records
: Requirements
2–4 years of Travel Industry experience
Knowledge of domestic & international packages
Experience in FIT & Group Tours
Good communication skills
Proficiency in MS Office
Graduate in any discipline
Travel & Tourism certification is a plus
: Benefits
Competitive Salary
Career Growth Opportunities
Professional Learning & Development
Travel Industry Exposure
Supportive Work Environment
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon