Manager - HR at E-Bike Subscription Platform · Delhi, Gurugram, Noida · 2 - 4 years · ₹4.8L - ₹6.6L / yr · Posted 3 Feb 2022
Their offers include various advantages that include but are not limited to, zero fuel expense, zero initial investment, zero maintenance cost, free insurance cover, etc.
Headquartered in Gurugram, our client was co-founded by veteran entrepreneurs one of whom is an IIT-Bombay graduate and other is a graduate from NID. Some of their customers include Flipkart, Zomato, Vedanta, Pristine etc. and some of their associates include EPICK BIKES, ONGRID, AWS, Amptek etc.
What you will do:
- Planning, implementing and evaluating employee relations and human resource policies, programs and practices
- Maintaining the work structure by updating job requirements and job descriptions for all positions
- Supporting team by establishing a recruiting, testing, and interviewing program; counselling managers on candidate selection; conducting and analyzing exit interviews and recommending changes
- Managing a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions and recommending, planning, and implementing pay structure revisions
- Retaining historical human resource records by designing a filing and retrieval system and keeping past and current records
- Managing human resource staff by recruiting, selecting, orienting, and training employees
- Ensuring legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings
- Working closely with various stakeholders including various teams
Desired Candidate Profile
What you need to have:- Graduation is a must. MBA is desirable
- Relevant work experience of 3-4 years in hiring is a must. Start-up experience is beneficial
- Excellent knowledge and work experience in human resources management, payroll administration, performance management, communication processes and employment laws
- Excellent communication, listening and negotiation skills
- Ability to think independently but handle work collaboratively
Shubham Vishwakarma
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MyOperator is a Business AI Operator platform that brings together WhatsApp, Calls, and AI-powered chat & voice bots to help businesses manage customer operations such as Sales, Support, Escalations, Feedback, and Refunds. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows.
About the Role
We are looking for a Senior QA Engineer (SDET) to own and scale automation across our web, backend, mobile, and AI-driven workflows.
This is a hands-on automation engineering role, not a manual testing role. You will build and maintain Playwright-based automation, strengthen mobile and API testing, integrate automation into CI/CD, and work closely with engineering teams to catch issues before they reach production.
What You'll Do
- Design, build, and maintain Playwright-based end-to-end automation for web applications.
- Build and maintain mobile test automation for Android and/or iOS using Appium, Espresso, XCUITest, or equivalent tools.
- Develop automated tests for REST/GraphQL APIs and validate backend data using SQL.
- Integrate automated test suites into CI/CD pipelines and maintain reliable test execution.
- Identify and resolve flaky tests and continuously improve automation coverage and reliability.
- Use AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar tools for test authoring, debugging, and test-data generation.
- Work closely with frontend, backend, and AI engineering teams to identify testability gaps early.
- Contribute to testing AI/LLM-driven features, where expected outputs may not always be deterministic.
Must Have
- 6–8 years of experience in QA/SDET or test automation roles.
- Strong hands-on experience with Playwright — mandatory.
- Hands-on mobile automation experience — mandatory using Appium, Espresso, XCUITest, or equivalent.
- Strong experience in API/backend automation using REST or GraphQL.
- Good knowledge of SQL for database validation.
- Strong programming and automation skills.
- Experience integrating automation into CI/CD pipelines.
- Practical experience using AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar.
- Ability to independently own automation initiatives.
Good to Have
- Experience testing AI/LLM, chatbot, conversational AI, or voice bot products.
- Experience with Langfuse or similar LLM observability tools.
- Experience with Datadog or similar APM tools.
- Experience with GitHub Actions, Jenkins, or similar CI/CD tools.
- Exposure to performance/load testing tools such as k6 or JMeter.
This Role Is Not For
- Candidates whose experience is primarily in manual testing.
- Candidates with limited hands-on coding or automation experience.
- Candidates without practical Playwright experience.
- Candidates without mobile automation experience.
- Candidates who have only executed test cases on an existing framework without meaningful automation ownership.
Why MyOperator?
Work on an AI-first customer operations platform used by 12,000+ businesses, and build automation across web, backend, mobile, and AI workflows while working closely with engineering teams.
If you enjoy writing automation code, solving complex testing problems, and taking end-to-end ownership, we'd love to hear from you.
Python
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MongoDBThe requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
You can contact me on nine three one six one two zero one three two
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InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.
InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.
ROLE OVERVIEW
We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
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● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Understanding the organizational vision and mission and implementing the same through content marketing strategies.
- Ensuring that the content marketing team primarily facilitates brand and purpose to our end target groups with an aim to create better awareness about the product with clients and better brand strategy execution.
- Developing best practices and guidelines for the content team for various channels like social media, internal & external blogs, websites, newsletters, whitepapers, presentations, etc.
- Checking if the contents are aligned to the organizational mission and brand strategy & SEO needs.
- Training direct reports & peers by developing understanding of clients, product, use cases & industry solutions for story ideas.
- Keep aligned with SEO benefits.
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- Working with other departments to generate product / mission use case / benefit stories and executing in distribution strategies.
- Pushing other department peers to generate insights, benchmarks, and use cases that can be shared from various channels
What you need to have:
- Graduate and over with excellent oral and written communication skills. MBA in marketing a plus.
- 7+ years experience in content marketing. 2+ years of experience managing content teams.
- Strong networking and interpersonal skills and should be able to establish quality social media communication.
- Strong analytical skills and hands-on with spreadsheets, presentation & document writing.
- Strong understanding of SAAS and other internet-based software products.
Java
HTML/CSS• Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability
• Good knowledge of software configuration management systems
• Awareness of latest technologies and Industry trends
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• Understanding of the financial processes for various types of projects and the various pricing models available
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Client Interfacing skills
• Project and Team management
Technical and Professional Requirements:
•Hands on development experience in SAP Hybris e-commerce platform (B2C and B2B platforms)
•Strong hands-on experience in customizing Hybris based e-Commerce Applications, Hybris CMS, and e-commerce suite (WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, CronJobs, ImpEx, Catalogs, Categories, Products)
•Experience in Product Data modeling, catalog structure, and workflow
•Hybris implementation experience with SAP integration with backend
•Hands on experience in developing highly scalable REST/SOAP web services based systems, publishing and consuming web services
•Leading software development teams, working in agile methodology
•Solid knowledge of web technologies such as Java, J2EE Application Servers, Portal Applications and Standards, Content Management Systems, AJAX, JavaScript, and XML technologies.
•Hybris implementation experience with Data hub and CPQ is an advantage
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon