Manager - HR

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

We're looking for Node js developers with over 2+ years of experience and strong expertise in Javascript based development using Node js and Express. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing 

We would prefer candidates who can join immediately or are currently serving their notice period.

Key Skills Required : 

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Build customer-facing UI and back-end services for payment processing administration and management
• Code, teste and operate node.js based services
• Effectively use tools and ingenuity to identify and fix defects before they become a problem

• • Previous working experience as a Node.js Developer for 2  years
  • BE /B.Tech in computer science or similar relevant field
  • In depth knowledge of Node.js
  • Hands on experience with HTML, CSS, and AJAX
  • Development experience designing object oriented JavaScript and SVG
  • Applicable knowledge of web libraries and frameworks such as AngularJS, Polymer, and Closure
  • Familiarity with the whole web stack, including protocols and web server optimization techniques
  • Strong analytical skills and problem solving aptitude
  • Attention to details

Job Description: Field Sales Executive (BDE)

Company: A2M Technologies Pvt Ltd.

Job Type: Field Work

Location: L376/A, 14th B Cross Road, Sector 6, HSR Layout, Bengaluru, Karnataka - 560102

About A2M Technologies Pvt Ltd.: A2M Technologies is a Bangalore-based leader in IT and cloud solutions, offering services such as cloud computing, telecommunication, IoT, SaaS, cybersecurity, and managed IT solutions. With over 10 years of expertise, we specialize in scalable, secure, and innovative solutions that empower businesses to thrive in a competitive market.

Key Responsibilities:

• Identify and develop new business opportunities through market research and networking.

• Engage with potential clients to explain A2M's solutions, including cloud services, IoT solutions, and IT infrastructure.

• Support the sales team in lead generation, cold calling, and client follow-ups.

• Work closely with cross-functional teams to align sales strategies with company goals.

• Assist in preparing sales pitches, presentations, and reports.

• Maintain and update the CRM with client interactions and data.

Required Skills:

• Excellent communication and interpersonal skills.

• Ability to learn quickly about IT services and products.

• Basic understanding of sales processes and techniques (training will be provided).

• Proficiency in MS Office and an ability to work with CRM tools.

• A proactive and problem-solving mindset. Qualifications:

• Bachelor’s degree in any discipline.

• Fresh graduates or candidates with up to 1 year of experience in any field are encouraged to apply.

• A passion for technology and a willingness to grow in the business development field.

. Day to Day Accounting Entries

2. Preparation of Reconciliation statement

3. Preparation Revenue MIS

4. Other Bookkeeping and Accounting Task

Skills:

1. Strong knowledge of Advanced MS Excel and other MS Office Tools

2. Knowledge of Tally ERP 9 and

3. Good Communication and Skill

Preferred candidate profile

• Good knowledge of MS Excel, Word and Tally ERP
• Good knowledge of Accounts payable & accounts receivable
• Basic knowledge of general accounting
• Basic knowledge of direct & indirect tax

Qualifications:

1. Graduate in Accounts and Commerce

Responsibilities:

• Review, Evaluate, and Validate technical requirements.
• Work and lead other team members to translate the requirements into final deliverables.
• Understand Storyboards and Visual mock-ups.
• Understand and utilize the latest tools, technologies, and trends in Web development.
• Ensure the deliverables meet Primathon standards, and guidelines.
• Developing your frontend capability in complex problems and expanding your horizon of technologies.
• Responsible for designing, coding and modifying web pages that are focused on content within the standards, guidelines and requirements of clients.
• Work with clients, and other team members as appropriate.
• Understand and utilise the tools and technologies being used.
• Work with CTO to keep on track with the project plan.
• Come up with efficient, modular and scalable solutions for business and technical problems.

Requirements:

• Experience with Frontend technologies (React.js ).
• Proficient understanding of web markups, including HTML, CSS-3
• Proficient with modern JavaScript (ES6+: classes, modules, arrow function, destructuring etc).

Role: PHP Developer

Experience: 8-10 yrs

Location: Bangalore

Notice Period: 15 days or less

Job description:

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases. 

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 8-10 years of experience in web development and software design
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases
• Good experience in Laravel

Employment Type

• Full-time

Key Responsibilities & Requirements

You should primarily be a backend developer or full stack developer, very good at code reviews and code optimization. Our products depend on processing large amounts of data and having fast response times is absolutely essential.

You will have the opportunity to

• Take responsibility of building systems for scale
• Manage our backend systems and database optimizations
• Assist in key decisions and design architecture that drives development across products
• Define processes and help with efficient functioning of the team
• Work with cross-functional teams to ensure the products are scalable, maintainable and secure

What we expect from you:

• We work on Ruby on Rails but you can have 2+ years of experience as backend developer in any language
• Have a solid grasp of OOP, databases and automated testing methodologies.
• Know how to manage sprint and ensure tasks are completed within the timeline
• Design and implementation of low-latency, high-availability, and performant applications
• Strong understanding of SQL databases
• Proficient knowledge of various authentication methods like JWT, OAuth etc..
• Perform peer code reviews and Code audit - Analyze existing code and remediate performance issues within existing applications

Having seen over 10x growth in 2021 alone, we are expanding our scope of products to cater to the fast growing creator economy and help creators monetize in ways beyond influencer marketing. We are also looking at tremendous growth in the next few years, standing at the verge of building something huge!

Come join our team of developers if a fast learning environment in a high growth industry excites you.

About Winkl

Please check out our product before applying to this position -
* Website - https://winkl.co
* Team - https://winkl.co/about
* Android App - https://play.google.com/store/apps/details?id=co.winkl.app&;amp;hl=en
* iOS App - https://www.winkl.co/app

Winkl is a technology company that is changing how influencer marketing is done. From a manual process earlier to an automated and data-driven process with Winkl. More on this here.

Leveraging data & technology helps Winkl scale influencer marketing to a level that wasn't possible earlier. This has helped Winkl power influencer campaigns for top brands in India like Flipkart, Amazon etc.

Culture & Expectations

* At Winkl, no one tells you what to do. We don't micromanage. We don't spoon feed. As long as you're willing to learn new things, are proactive, initiate activities on your own, make mistakes and learn from them, take responsibility, stick to your word of getting things done, we think you'd be a great fit at Winkl.
* On a day to day basis, you'll get to be an important part of a high growth startup as it scales.
* You'll receive all possible support from your team at Winkl to help you succeed. 
* Being highly accountable is a non-negotiable requirement