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Work Location: Vile Parle, Mumbai
Employment: Full Time
Experience: 10-15 years
DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.
At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.
Qualifications:
- Knowledge & Experience of Car Service & Service parts Operations
- Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
- Product & General Automotive Business Knowledge
- Customer Handling Skills
Goals
- Ensure Customer Satisfaction
- Ensure High-Quality Standards
- Increase Market Share
- Ensure Customer Service Department Profitability
- Monitor Expense Control
- Maintain Employee Retention & Satisfaction and ensure training is done
- Meet Dealers Performance & Profit Guidelines
- Meet Manufacturers Performance & Operational Guideline
- New customer acquisition and retention.
- Ensure profitability through identifying new revenue sources and business development.
- Coordination between-group branches to ensure uniform practices and SOP
- Ensure profitability through identifying a new revenue source
Roles & Responsibilities:
- Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
- Generate Stable Profitability for Business
- The setting of Service & Service parts Performance Targets
- Monitor Customer Satisfaction Reports & Trends
- Share Customer Satisfaction Information with Service & Service parts Personnel
- Establish Yearly Targets & Competitive Compensation Plan
- Set Marketing Strategies to Target New Business
- Tracking Competitors Activities
- Development of Innovative Offers for Customer
- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
- Provide Monthly Performance Results to the Dealer Principal
- Maintain Service & Service parts Coordination through regular meetings
- Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
- Establish Performance & Customer Satisfaction based Incentive Scheme
- Monitor Service Shop Environmental & Safety Issues
- Ensure Facility Standards are maintained
- Monitor training function to ensure trained manpower availability
- Guide & monitor group parts function to ensure min inventory with target SR.
About Company
They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.
Responsibilities
• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Ensure compliance and data accuracy
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
Requirements and skills
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, finance, supply chain and IT
• Good IT knowledge
• Good with numbers and financial planning – budgets and business plans
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• Bachelor’s degree (or equivalent) or Masters in business administration or related field
Job Brief
We are currently looking to hire an enthusiastic & driven CRM Manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns.
Responsibilities
- Analyzing data to inform business development and campaigns
- Driving CRM initiatives and overseeing the execution of campaigns
- Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns
- Partnering with different stakeholders to keep them informed about upcoming data management initiatives
- Maintaining and improving data management processes and accuracy
- Working with IT to manage CRM systems and data warehousing
Qualifications
- A bachelor’s degree or higher in marketing, computer science or related field
- Minimum experience of 3 years in creating systems and processes for customer lifecycle management and customer success
- Can work in a fast-paced environment and deliver results on tight deadlines
We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.
Key Responsibilities:
- Ensure all systems operate smoothly and align with our quality standards.
- Maximize the efficiency of all business procedures.
- Establish production KPIs and conduct quality assessments.
- Monitor daily operations and address potential issues when they arise.
- Build processes that meet our business objectives and ensure compliance.
- Coordinate with the HR department to ensure our hiring plans meet our business needs.
Requirements:
- Previous experience as a Business Operations Manager or in a similar role
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software is preferable
- The ability to interpret financial data and allocate budgets will be an added advantage
- Exceptional communication skills
- Demonstrate strong team management and mentorship skills
Key Responsibilities
- Active participation in CMMI Level 5 Ver 2.0 (Services Model) pre-assessment & assessment
- Thorough knowledge in Service Delivery practices in multiple horizontals like Infrastructure, Enterprise Security
- Should start the process definitions, processes, templates, guidelines, and checklists from the scratch to align with the CMMi Level 5 Services Model version 2.0.
- Support for organizational process/workflow definitions
- Contribute/Coordinate process improvement activities.
- Process facilitation for projects/business activities/support functions
- Support for organizational data collection and analysis
- Assistance for organizational tools maintenance
- Promote /Support organizational library (Knowledge Repository)
- Effective/Inspirational trainer for organizational process
Candidate Profile:
- Expert in CMMi Level 5 Services 2.0 model.
- Should have participated as an ATM in at least one CMMi Level 5 Services 2.0 assessment and renewal process
- Experience in methodologies like Agile, Lean, SAFe Agile, Kanban, DevOps projects etc.
- Quality experience in Infra Services and Security services business
- Ability to understand business requirements and to design suitable process.
- Ability to identify gaps/improvement opportunities/risks in existing QMS.
- Knowledge of organizational data collection methods and analysis
- Ability in planning, coordinating, and conducting internal audits.
- Ability in serving business activities/projects as a process facilitator.
- Excellent communications skills
- Excellent MS Office Skills
- Well versed with latest trends in quality assurance and quality control.
- Implementing organic farming on lands.
- Supervising the farmers of the concerned project.
- Supervising crops from time to time.
- Leading institutional sales for our own crops
- Implementing the Internal Controls for organic production.
- Maintaining the records.
- Submitting the project data compiled to higher authorities.
- Maintaining a random check of the internal inspections.
What you need to have:
- Highly motivated individuals to augment our aggressive growth plan.
- Good knowledge and experience in organic farming.
- Should possess good communication skills with an ability to initiate, acquire and build long-term.
- Should be a good team player with multitasking abilities.
- Technical Competencies:
- Knowledge of seasonal crops
- Knowledge of agricultural products like pesticides, fertilizers, Biopesticides.
- Knowledge of agricultural dealers, market, etc.
- Knowledge of customer mapping
- Knowledge of sales promotional activities/ promotional schemes
- Knowledge of customer relationship management
- Behavioral Competencies:
- Self-motivation drive of achievement
- Prospecting Skills
- Communication skills (Written verbal)
- Presentation skills
- Convincing persuasion
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Increasing efficiency of return center, looking at process from unloading to put away and measure each stage
- Planning of spares - packaging for return
- Ensuring zero stock out for spare and packing material
- Working on efficiency of testing center and ensuring all goods repacked are in line with company standard
- Working with warranty team for forward guidance on what will come as return so warranty stock can be planned
- Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance
- Managing Inventory accuracy and cycle count to ensure zero stock pilferage
- Raising tickets for shortages received viz a viz debit notes issued
- Mandatory to have specialization in return management and good planning skill and data driver approach
- Data driven mindset , should be have analytical bent of mind to reduce returns
- Should have worked in operations driven company with good analytic and problem solving capabilities
- Six sigma certified
- Strong with excel
- MBA from a good institute
- Esop can be given based on performance
- Minimum 4 year experience into high volume operational businesses
- Preferably from e-commerce domain
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
Job Type : Permanent
Experience : 5+ years
Job Location : Jasola, New Delhi | Onsite
RESPONSIBILITIES :
- Lead the Sheeva product teams in implementing and onboarding new applications and use cases in the Sheeva cloud platform.
- Design and develop data architectures and use cases based on market needs.
- Lead the development of web-based dashboards, mobile applications, and API integrations for new use cases, linked to the Sheeva telematics algorithms.
- Manage third-party contractors involved in design and development of dashboards, mobile apps, and other technical products.
- Oversee the development of API documentation and manuals.
- Interact with Sheeva sales and business development teams to identify the client needs, their feasibility and implementation guidelines.
- Participate in client meetings when necessary.
- Support customer API integration processes and technical onboarding.
REQUIREMENTS :
- 5+ experience building and creating SaaS ecosystems with complex architecture and multiple elements.
- The technical skills and experience to become a specialist on Sheeva's products, to map those products to customers' needs, and to craft and construct solutions to fill those needs.
- Experience building complex API architectures, documentation, and integrations with multiple enterprise clients across various industries.
- Database and service architecture experience, especially SQL.
- Managerial experience leading a motivated international team of developers and data scientists, both front-end and back-end.
- Ability to code rapidly and efficiently in various tech stacks.
- The consulting skills to thrive as the face of Sheeva Services in front of Customers' executives and engineers alike, leading discovery, whiteboarding, and pair coding sessions.
- A background in contactless payments and/or app's technology is a plus.
- Proven attention to detail through prior work or life experience.
- Comfortable with a variety of responsibilities.
- Comfortable with a minimal amount of direction but high expectations.
- Fits the Sheeva culture.
- Position may require travel of up to 10% per quarter.
- Graduated from top tier universities is a plus.
- Support the transition by planning and overseeing the transfer of members from one location to another, including but not limited to operational readiness, support documentation, knowledge transfer and acceptance checklists
- Support in ensuring transition activity is planned and executed to schedule, budget and scope
- Support in establishing transition end to end plans including infrastructure support models, change management, risk assessment and mitigation, resource planning and service management with clear tollgates
- Liaise with transition lead on milestone scheduling, knowledge transfer activities, and communication of progress (KPIs)
- Keep stakeholders involved in transition process and update them with the progress and roadblocks
- Promote awareness of transition planning and support processes within the GCC
- Support the Transition Lead to source and assess opportunities to expand the centre (including assessment of Make vs. Buy, offshore / on shore)
- Work directly with third party resources on a day-to-day basis to support the transition process during the set-up of the GCC
Skills:
- Proven knowledge of service transition methodology, tools and templates through experience or qualifications
- The ability to identify, escalate and manage project risks with the Transition Lead
- 3+ years of experience transitioning / offshoring / outsourcing projects / functions across sub processes such as Biostatistics, reg. affairs, clinical ops, drug safety, medical Governance, strategy and planning, pharma covigilance
- Good exposure in previous roles to multi-cultural, transversal functions
- Pharma background with experience across the systems development life cycle with experience in different project phases
- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Job Description
Create intelligent dashboards and analytics for business team using advanced excel/access and powerpoint
Understand the sales and leadership metrics and create business reports with insights and recommendation
Maintain documentation related to reports/procedures and personal tasks
Collaborate with internal team for required inputs within deadline
Perform quality checks for data correctness and execute with fine attention to details
2-5 years of industry experience in MIS reports
Proficiency in advanced excel including Macros
High attention to details with ability to keep track of the assigned tasks
Willingness to work on flexible hours, ability to plan, estimate deadlines, prioritize workload
Skills required:
1. Advanced excel knowledge
2. Practical knowledge of Macros
3. Graduation is necessary
4. Min. experience of 2-3 years