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Job Description

Site Engineer – Civil Maintenance, Repair, and Operations (MRO) 

Job Summary:​

The Site Engineer for MRO is responsible for assisting in the maintenance, repair, 

and operational activities of civil infrastructure and facilities. This role supports senior 

engineers and maintenance teams to ensure that all civil works are executed efficiently, 

safely, and in compliance with relevant standards. 

Key Responsibilities: 

∙Assist in the inspection and assessment of buildings, roads, drainage systems, and 

other civil structures. 

∙Prepare and maintain maintenance schedules for routine and preventive tasks. 

∙Coordinate with contractors and vendors for repair and maintenance work. 

∙Monitor and ensure the quality and safety of ongoing repair and maintenance 

activities. 

∙Maintain records of repairs, inspections, and material usage. 

∙Assist in budgeting and cost estimation for civil MRO works. 

∙Provide technical support during emergency repairs or structural failures. 

∙Support in the procurement of materials and tools required for civil maintenance. 

∙Ensure compliance with safety and environmental regulations. 

Skills and Qualifications: 

∙Bachelor’s or Diploma in Civil Engineering. 

∙2–3 years of experience in civil maintenance or construction (internships count). 

∙Familiarity with construction materials, repair techniques, and building codes. 

∙Proficient in AutoCAD, MS Office, and project management tools. 

∙Good communication and reporting skills. 

∙Willingness to work on-site and respond to emergency repair calls.

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

• Knowledge & Experience of Car Service & Service parts Operations
• Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
• Product & General Automotive Business Knowledge
• Customer Handling Skills

Goals

• Ensure Customer Satisfaction
• Ensure High-Quality Standards
• Increase Market Share
• Ensure Customer Service Department Profitability
• Monitor Expense Control
• Maintain Employee Retention & Satisfaction and ensure training is done
• Meet Dealers Performance & Profit Guidelines
• Meet Manufacturers Performance & Operational Guideline
• New customer acquisition and retention.
• Ensure profitability through identifying new revenue sources and business development.
• Coordination between-group branches to ensure uniform practices and SOP
• Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

• Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
• Generate Stable Profitability for Business
• The setting of Service & Service parts Performance Targets
• Monitor Customer Satisfaction Reports & Trends
• Share Customer Satisfaction Information with Service & Service parts Personnel
• Establish Yearly Targets & Competitive Compensation Plan
• Set Marketing Strategies to Target New Business
• Tracking Competitors Activities
• Development of Innovative Offers for Customer
• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
• Provide Monthly Performance Results to the Dealer Principal
• Maintain Service & Service parts Coordination through regular meetings
• Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
• Establish Performance & Customer Satisfaction based Incentive Scheme
• Monitor Service Shop Environmental & Safety Issues
• Ensure Facility Standards are maintained
• Monitor training function to ensure trained manpower availability
• Guide & monitor group parts function to ensure min inventory with target SR.