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Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 10-15 years

DYD is a new business initiative and we are on the lookout for a passionate and energetic VP Service for our Ecommerce platform.

At DYD we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Qualifications:

• Knowledge & Experience of Car Service & Service parts Operations
• Understanding the nuances of the Car Repair Industry, business KPIs, profitability matrix
• Product & General Automotive Business Knowledge
• Customer Handling Skills

Goals

• Ensure Customer Satisfaction
• Ensure High-Quality Standards
• Increase Market Share
• Ensure Customer Service Department Profitability
• Monitor Expense Control
• Maintain Employee Retention & Satisfaction and ensure training is done
• Meet Dealers Performance & Profit Guidelines
• Meet Manufacturers Performance & Operational Guideline
• New customer acquisition and retention.
• Ensure profitability through identifying new revenue sources and business development.
• Coordination between-group branches to ensure uniform practices and SOP
• Ensure profitability through identifying a new revenue source

Roles & Responsibilities:

• Plan, Organize, Lead, and Control Operations in Car Repair Service & Service parts Area
• Generate Stable Profitability for Business
• The setting of Service & Service parts Performance Targets
• Monitor Customer Satisfaction Reports & Trends
• Share Customer Satisfaction Information with Service & Service parts Personnel
• Establish Yearly Targets & Competitive Compensation Plan
• Set Marketing Strategies to Target New Business
• Tracking Competitors Activities
• Development of Innovative Offers for Customer
• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service parts Sales, Inventory Control, Service Rate)
• Provide Monthly Performance Results to the Dealer Principal
• Maintain Service & Service parts Coordination through regular meetings
• Carry out Yearly Staff Performance Appraisals of Car maintenance mechanics
• Establish Performance & Customer Satisfaction based Incentive Scheme
• Monitor Service Shop Environmental & Safety Issues
• Ensure Facility Standards are maintained
• Monitor training function to ensure trained manpower availability
• Guide & monitor group parts function to ensure min inventory with target SR.

Role & Responsibilities

Extract insights from large datasets to support data-driven decision-making

Develop and automate routine dashboards for daily, weekly, and monthly KPI tracking

Conduct custom analyses to optimize user onboarding, activation, conversion, and retention funnels

Cohort users and track actual and predicted Lifetime Value (LTV)

Build forecast models and create meaningful alerts for business leaders

Collaborate with cross-functional teams to define short and long-term strategic focus areas

Provide actionable insights and recommendations to relevant teams

Create, standardize and maintain documentation frameworks and taxonomy across businesses

Ideal Candidate

Expertise in data analysis tools (SQL, Excel, Python, R), dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels

Excellent communication skills with the ability to influence stakeholders at all levels with the agility to work autonomously and collaboratively within a team environment

Proven ability to translate complex analytical concepts into clear, actionable insights for non-technical stakeholders

Strong background in statistical analysis and experimental design for robust hypothesis testing

Experience with A/B testing tools and methodologies in digital product environments

Skill in creating and maintaining comprehensive documentation systems

About the company:

Ketto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth journey, and we would like you to be part of our family, helping us to create a large-scale impact on a daily basis by taking our product to the next level

Role Overview:

Ketto, Asia's largest crowdfunding platform, is looking for an innovative Product Analyst to take charge of our data systems, reporting frameworks, and generative AI initiatives. This role is pivotal in ensuring data integrity and reliability, driving key insights that fuel strategic decisions, and implementing automation through AI. This position encompasses the full data and analytics lifecycle—from requirements gathering to design planning—alongside implementing advanced analytics and generative AI solutions to support Ketto’s mission.

Key Responsibilities

●  Data Strategy & Automation:

○ Lead data collection, processing, and quality assurance processes to ensure accuracy, completeness, and relevance.

○ Explore opportunities to incorporate generative AI models to automate and optimize processes, enhancing efficiencies in analytics, reporting, and decision-making.

●  Data Analysis & Insight Generation:

○ Conduct in-depth analyses of user behaviour, campaign performance, and platform metrics to uncover insights that support crowdfunding success.

○ Translate complex data into clear, actionable insights that drive strategic decisions, providing stakeholders with the necessary information to enhance business outcomes.

●  Reporting & Quality Assurance:

○ Design and maintain a robust reporting framework to deliver timely insights, enhancing data reliability and ensuring stakeholders are well-informed.

○ Monitor and improve data accuracy, consistency, and integrity across all data processes, identifying and addressing areas for enhancement.

●  Collaboration & Strategic Planning:

○ Work closely with Business, Product, and IT teams to align data initiatives with Ketto’s objectives and growth strategy.

○ Propose data-driven strategies that leverage AI and automation to tackle business challenges and scale impact across the platform.

○ Mentor junior data scientists and analysts, fostering a culture of data-driven decision-making.

Required Skills and Qualifications

●  Technical Expertise:

○ Strong background in SQL, Statistics and Maths

●  Analytical & Strategic Mindset:

○ Proven ability to derive meaningful, actionable insights from large data sets and translate findings into business strategies.

○ Experience with statistical analysis, advanced analytics

●  Communication & Collaboration:

○ Exceptional written and verbal communication skills, capable of explaining complex data insights to non-technical stakeholders.

○ Strong interpersonal skills to work effectively with cross-functional teams, aligning data initiatives with organisational goals.

●  Preferred Experience:

○ Proven experience in advanced analytics roles

○ Experience leading data lifecycle management, model deployment, and quality assurance initiatives.

Why Join Ketto?

At Ketto, we’re committed to driving social change through innovative data and AI solutions. As our Sr. Product Analyst, you’ll have the unique opportunity to leverage advanced data science and generative AI to shape the future of crowdfunding in Asia. If you’re passionate about using data and AI for social good, we’d love to hear from you!

Experience: 5+ Years

• Experience in Core Java, Spring Boot

• Experience in microservices and angular

• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.

• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2

• Good knowledge of multi-threading

• Basic working knowledge of Unix/Linux

• Excellent problem solving and coding skills in Java

• Strong interpersonal, communication and analytical skills.

• Should be able to express their design ideas and thoughts

The Department of Finance and Accounting oversees the financial operation of the company and provides a wide range of services such as financial information and reporting, set-up and monitor internal controls, implement financial policies and procedures, billing and record keeping.

Product Design is about customer obsession. It is about getting under the skin of our users, understanding both their stated as well as unstated needs, and solving for them.

Our Design team is composed of talented and driven problem-solvers. We never stop learning, we teach one another, and we take immense pride in our work. We are a small team and thus every individual has the opportunity to create a huge impact.

A sneak peak into the opportunity:

• 7+ million active customer base (Mostly acquired in last 6 months)
• 6+ million Insurance policies issued
• Created community for 2 & 4 Wheeler vehicle owners (currently in the beta version and onboarded 120K+ users in no time)
• A rapidly growing team in tech + product with some of the finest folks in the industry
• A rapidly growing team of PMs
• An opportunity to build products that influence insurance awareness and buying at the grassroot level.

The ideal candidate will have experience in creating mockups to present to teams, collecting feedback and creating a quality piece of work. This individual should be comfortable with building sitemaps, wireframes and prototypes to provide to project manners and inevitably execute based on outlined criteria. This candidate should have strong creative and design skills and be familiar with various design technologies.

Responsibilities

●      Develop design solutions for various platforms

●      Establish consistent brand and creative designs

●      Communicate ideas with project managers using mock-up and look books

●      Collect feedback from project managers and adjust the approach to cater to criteria

●      Build sitemaps, wireframes and prototypes to outline structure

Qualifications

• Bachelor's degree/PG in user experience, design or related field
• 5+ years of experience with UI design
• Strong communication, design and creative thinking skills Experience with Figma/Adobe XD, Photoshop, Illustrator etc
• Knowledge of CSS is a plus

About

Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing. 

Responsibilities 

• Develop microservices that will be used by the frontend through API endpoints. ● Translate business requirements into high quality code. 
• Ensure that the code is deployed in a secure and scalable fashion. 
• Focus on code maintainability and performance of application. 
• Provide technical advice and assists in solving programming problems. 
• Enhance Analytics and overall backend architecture for better performance. 
  
  Requirements 
• 4+ years of backend/full-stack development experience 
• 1+ years of experience on NodeJS 
• 1+ years experience in building APIs in a microservice architecture 
• Has experience managing other developers, recruiting and training. 
• Experience in PHP is a plus 
• Experience with AWS services such as Lambda, CloudWatch, CloudFront 
• Has experience in code reviewing/being the gatekeeper for an entire project 
• Experience with RabbitMQ or similar queuing system 
• Experience with Redis/ElasticSearch is a plus 
• Familiarity with CI/CD pipeline tools like Jenkins 
• Good knowledge of working with Git 
• A knack for benchmarking and optimization

React Native Application Developer

Job Description

•       As a React Native Developer, your responsibility will include creating a suite of applications and improving the functions of applications in development.
•       Experience in building a React or Native mobile app with traffic at scale
•       Ability to architect, refractor and debug an app without disrupting users
•       Proficient with mobile application life cycles
•       Should have multiple apps deployed to the App Store, Google Play Store and deep knowledge of the distribution processes
•       Understanding of unit and functional testing best practices.
•       Should be able to dive into the source code of front end libraries to debug, patch and extend them when necessary
•       Can take a defined software design and turn it into code.
•       Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.).
•       Experience with React Js, React Native, JavaScript including DOM Manipulation and the JavaScript object model. Exp with integrated JSON is a must.
•       Thorough understanding of React Native and its core Principles. Hands-on experience on React Native Framework at least 2 Years.

What you will do

•       Working collaboratively in building products and services.
•       Designing mobile-based features, impacting Customer's Digital Experience
•       Taking ownership of the entire software development lifecycle for mobile application
•       Collaborating with cross-functional teams to define design and add new features
•       Ensuring the performance, quality and responsiveness of the applications.
•       Understanding end-user requirements and use cases and translating them into a pragmatic and effective technical solution

Required Candidate profile

•       Capability to perform both independently and in a team
•       Ideal Candidate - Must be open to work on new technologies, versatile and capable of accepting new challenges.
•       Good Knowledge of HTML5, CSS