IR specialist (Industrial Relations)

Company Profile: EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-tocustomer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

About: We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills • 6 Days working and one rotational week off

• Morning Shifts

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

Job Summary:

The Head of Operation and Cross-Sell will be responsible for streamlining sales processes, managing client onboarding, ensuring compliance, handling financial reconciliations, deepening client relationships and supporting the sales team with strategy and execution. This role will bridge the gap between sales, operations, and marketing to drive efficiency and revenue growth.

Key Responsibilities:

1. Business & Sales Support:

·      Manage existing clients and onboard new clients.

·      Develop and execute client plans, including:

o  Financial plans

o  Investment strategies

o  Customized acquisition strategies

·      Support business expansion by identifying key partnerships and growth opportunities.

2. Sales Operations & Compliance:

·      Oversee sales workflows and processes for seamless execution.

·      Ensure compliance with regulatory requirements (AMFI, IRDAI, Licenses, KRA, etc.).

·      Support documentation and approvals for financial products and services.

3. Financial & Account Management:

·      Handle revenue tracking, invoicing, and collections.

·      Manage cash flow projections and reconciliations.

·      Follow up on pending payments and ensure financial compliance.

4. Partnerships & B2B Collaboration:

·      Identify and manage new tie-ups with partners.

·      Strengthen relationships with existing stakeholders.

·      Oversee documentation, agreements, and compliance for partnerships.

·      Develop B2B opportunities, including corporate tie-ups and financial wellness programs.

5. Deepening of Client Relationship

·      Interact with the existing clients to identify their investment mindset and offer customised solutions 

·      Strengthen relationships with existing clients

·      Cross-sell and up-sell investment products to the existing clients by understanding and identifying their needs

·      Responsible for the robust growth of AUM and Revenue from the existing client portfolio

6. Strategic Planning & Marketing Support:

·      Assist in the development of new products and services.

·      Support corporate strategy and marketing initiatives.

·      Collaborate with the marketing team on lead generation, branding, and sales campaigns.

Key Skills & Qualifications:

·      Master’s degree in Business, Finance, Marketing, or related field.

·      10-12 years of experience in sales operations, financial planning, or business development in the Mutual Fund / Wealth Management / Insurance industry

·      Strong analytical skills and ability to interpret financial data.

·      Experience in managing partnerships and compliance documentation.

·      Proficiency in CRM tools and sales analytics software.

·      Excellent communication, negotiation, and leadership skills.

Why Join Us?

·      Be part of a fast-growing, dynamic company with a collaborative work culture.

·      Exposure to strategic business development and sales operations.

·      Work with a collaborative team that values innovation and efficiency.

·      Opportunity to lead a critical function and shape the future of our sales operations.

·      Exposure to cutting-edge sales technology and processes.

If you are a strategic thinker with a passion for sales operations and a proven track record of success, we invite you to apply and be part of our team!

oC#, 

oASP.NET, 

oSOLID principles, 

oDDD, 

oUnit/integration testing, 

oReact / typescript, 

oSQL, 

oAgile SCRUM 

oOracle, SQL Server, Snowflake 

∙Additional expectations 

oAWS, 

oDocker 

oterraform, 

oCoding with Copilot, 

oGMP or other strict compliance projects, 

oCode reviewing, 

oPair programming, 

oInterest in Functional Programing 

Hiring for bde -bidding knowledge with good communication skills

fresher candidates preferred for Indore location

Desired Experience

3+ years

Job Description

What You’ll Do

• Design financial systems for scale. Measure, plan, iterate.
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Setup and own the engineering architectures built around event sourcing, application sharding, database sharding, service communication mesh, etc.
• The tech: Go, Google Cloud Spanner, Kafka, Redis

What you bring to the table

• 3+ years of experience. Relevant experience is preferred.
• Knowledge of 2 common programming languages - Java & Node / Rust /Python & Go
• Comfortable in linux command line, AWS or GCP
• Strong unit test and debugging skills
• Great communication skills

Bonus if you have…

• Love building great products and engineering systems from scratch
• Are a Self-starter, Hustler and Curious to Learn
• Have an understanding of fundamental design principles behind a scalable application
• Thrive in an early-stage startup environment with less stability and more ambiguity
• Have an interest in financial products and/or cryptocurrency

Desired Candidate Profile

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
• Good to have experience in Service/Product Support.

What you need to have:

Experience: 2 to 7 years